Best Friends Pet Hotel

★★★★☆
  • 5500 Running Fox Lane

    Durham, NC 27703

    Map & Directions
  • 919-596-0235

About Best Friends Pet Hotel

Categories
  • Pet Boarders and Sitters
  • Pet Sitting
  • Kennels
  • Pet Grooming
  • Dog Trainers
Details
  • Dog Daycare
Hours
M-F 8am-6pm, Sa 8am-5pm, Su 11am-5pm
Special Offer
Reserve Now!
4.1111 9
Hi! Sign in to let us know how Best Friends Pet Hotel was?
Write a Review
.

I brought my dog to Best Friends about a month ago, and I wanted to spend some time reflecting before I wrote my review. Overall, I *wanted* to like Best Friends because the staff seemed so nice from my initial contact with them, but the

3
★★★★★

I brought my dog to Best Friends about a month ago, and I wanted to spend some time reflecting before I wrote my review. Overall, I *wanted* to like Best Friends because the staff seemed so nice from my initial contact with them, but the

.

Horrible. Bad animal care and very poor customer service.

When I picked my little yorkie up she was covered in feces. The associate said ""Well, maybe she ate a bug"". After 5 days of severe diarrhea and plenty of vet bills she finally recovered. I called several times to speak to the manager and was told she has a note on her desk to call me but I never heard from her. Worst experience ever! I would never use this place ever again.

I would not even give this place 1 star but I had to select at least one.

0
★☆☆☆☆

Horrible. Bad animal care and very poor customer service.

When I picked my little yorkie up she was covered in feces. The associate said ""Well, maybe she ate a bug"". After 5 days of severe diarrhea and plenty of vet bills she finally recovered. I called several times to speak to the manager and was told she has a note on her desk to call me but I never heard from her. Worst experience ever! I would never use this place ever again.

I would not even give this place 1 star but I had to select at least one.

.

Our dog Ruthie has been boarding at Best Friends for almost 3 years now. She averages at least one visit every couple of months for at least 3-5 nights. Kimiko, Sean, Cheryl, as well as the entire staff are always so pleasant and make us feel like we're their favorite clients! Ruthie enjoys the daily playgroup where she gets to socialize with other dogs. We enjoy coming home and finding a picture of her during playgroup in our email. She's always groomed/bathed very nicely when it's time to pick her up. We've never had a problem with her being sick (diarrhea) when we get her home, as has been our experience with other kennels in the past.

Ruthie is always very happy when we drop her off to stay, she can't wait to get out of the car and into the kennel see all her friends!

Thanks Best Friends, I recommend you to everyone!

2
★★★★★

Our dog Ruthie has been boarding at Best Friends for almost 3 years now. She averages at least one visit every couple of months for at least 3-5 nights. Kimiko, Sean, Cheryl, as well as the entire staff are always so pleasant and make us feel like we're their favorite clients! Ruthie enjoys the daily playgroup where she gets to socialize with other dogs. We enjoy coming home and finding a picture of her during playgroup in our email. She's always groomed/bathed very nicely when it's time to pick her up. We've never had a problem with her being sick (diarrhea) when we get her home, as has been our experience with other kennels in the past.

Ruthie is always very happy when we drop her off to stay, she can't wait to get out of the car and into the kennel see all her friends!

Thanks Best Friends, I recommend you to everyone!

Pros: Our dog is ALWAYS happy to go there.

Cons: A bit pricey for the extra activities.

.

Penny loves to see her Best Friends. They are always friendly and positive when she comes and when she goes. While she is visiting she gets a walk and a play. When she is ready to come home she gets a bath and a pet-a-cure which removes her loose fur. That means no fur balls at home for a month or so!

5
★★★★★

Penny loves to see her Best Friends. They are always friendly and positive when she comes and when she goes. While she is visiting she gets a walk and a play. When she is ready to come home she gets a bath and a pet-a-cure which removes her loose fur. That means no fur balls at home for a month or so!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place is right around the corner from our home, and we recently left our dog there overnight. He had a fun experience, a few great walks, and was taken care of really well. He also was groomed there and when he came home he smelled great and had a shiny coat. We will definitely leave our puppy there again, and may actually go away a bit more often now that we have somewhere to send him!

5
★★★★★

This place is right around the corner from our home, and we recently left our dog there overnight. He had a fun experience, a few great walks, and was taken care of really well. He also was groomed there and when he came home he smelled great and had a shiny coat. We will definitely leave our puppy there again, and may actually go away a bit more often now that we have somewhere to send him!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I like it! \r
It feels like its a family run business even though its a big business with lots of locations which we've used.\r
Pricing: Its cheap! Honestly its really inexpensive for boarding. I also use it to board my two cats. Its way better than the Indoor only petsmart boarding!!! The dogs get an indoor and outdoor area just for them. You can sign up for daycare with other dogs. Which my dog loves but the price does jump a bit. The hours are fair since they open at 8am and close at 6 pm most days. I love how you can sign your dog up for nature walks. The best part is that i've seen the employees out in the trail actually walking dogs! Most places I feel charge for it but don't give you the service. Overall I would really say this is a great place.\r
\r
My only negative thing is the grooming.I was not at all impressed with the quality! But on the other hand I think this could be the cheapest place to have your dog groomed. I will not be using the grooming services again though. I don't think the groomer is trained? It just might be an employee doing the grooming and not a groomer.

2
★★★★☆

I like it! \r
It feels like its a family run business even though its a big business with lots of locations which we've used.\r
Pricing: Its cheap! Honestly its really inexpensive for boarding. I also use it to board my two cats. Its way better than the Indoor only petsmart boarding!!! The dogs get an indoor and outdoor area just for them. You can sign up for daycare with other dogs. Which my dog loves but the price does jump a bit. The hours are fair since they open at 8am and close at 6 pm most days. I love how you can sign your dog up for nature walks. The best part is that i've seen the employees out in the trail actually walking dogs! Most places I feel charge for it but don't give you the service. Overall I would really say this is a great place.\r
\r
My only negative thing is the grooming.I was not at all impressed with the quality! But on the other hand I think this could be the cheapest place to have your dog groomed. I will not be using the grooming services again though. I don't think the groomer is trained? It just might be an employee doing the grooming and not a groomer.

.

We used to always fret over finding someone to do at home dog sitting but not any more. My Great Dane is usually such a wimp about being separated from home and his mom and dad but he loves going to here! All the staff at Best Friends is so friendly and Mike has been very helpful. Even though we only board two or three times per year the staff always knows us when we call to schedule and they welcome Big Wee with huge smiles when we arrive. I always leave feeling like we (and Big Wee) have gotten more attention and service than what we paid for. That is a great feeling and I always recommend their business to other pet owners.

2
★★★★★

We used to always fret over finding someone to do at home dog sitting but not any more. My Great Dane is usually such a wimp about being separated from home and his mom and dad but he loves going to here! All the staff at Best Friends is so friendly and Mike has been very helpful. Even though we only board two or three times per year the staff always knows us when we call to schedule and they welcome Big Wee with huge smiles when we arrive. I always leave feeling like we (and Big Wee) have gotten more attention and service than what we paid for. That is a great feeling and I always recommend their business to other pet owners.

Pros: Service and staff

.

I Placed my dog here over the Christmas Holiday. I brought my own food, dog bed from home, and toys. I called during the stay to check on my dog and was assured he was doing great. When I picked him up, he had just been bathed but there cuts/scrapes on his cheek and the bedding I brought was covered in dog waste (they say they wash it- not!) I threw it away. - No mention of the wound on his face or how it happened. A few days later I had to take my dog to the vet for allergy symptoms. I left twice the amount of food that he would need during his stay - no accounting for the extra food - not sure what he was fed while there. This place is a hose-down facility, and they pay little attention to the pets who are left there.

0
★☆☆☆☆

I Placed my dog here over the Christmas Holiday. I brought my own food, dog bed from home, and toys. I called during the stay to check on my dog and was assured he was doing great. When I picked him up, he had just been bathed but there cuts/scrapes on his cheek and the bedding I brought was covered in dog waste (they say they wash it- not!) I threw it away. - No mention of the wound on his face or how it happened. A few days later I had to take my dog to the vet for allergy symptoms. I left twice the amount of food that he would need during his stay - no accounting for the extra food - not sure what he was fed while there. This place is a hose-down facility, and they pay little attention to the pets who are left there.

Cons: lack of care, dishonesty

.

great place to leave your pet while you are away! staff that anticapetes your needs, and cares for your pet! they have pleanty of room for the dogs to stay and also to play...thanks for taking care of my pet

2
★★★★★

great place to leave your pet while you are away! staff that anticapetes your needs, and cares for your pet! they have pleanty of room for the dogs to stay and also to play...thanks for taking care of my pet

Message from Best Friends Pet Hotel

 

Wait, you're the expert.

If you've been to or used Best Friends Pet Hotel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review