Cape Fear River Boats

★★★★☆
  • 101 S Water St Ste 1

    Wilmington, NC 28401

    Map & Directions
  • 910-343-1611

About Cape Fear River Boats

Hours
Daily 9am-9pm

Hotels & Travel

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Had my wedding here early October 2012.

Positives: Great view for a wedding. Staff, upon arrival, were nice in trying to resolve issues that I had with their company

Negatives: MaryAnn Beachemin was a complete hag to work with the whole 4 months I had to plan my wedding. Being that we live out of town, we couldn't come inspect the area before hand. You would think she would be a bit more helpful when trying to explain details to me. She was always short and snippy. I would even send her thank you emails to see if she would get the hint that she was being rotten the hole time! She didn't. IF she would answer emails, they wouldn't be clear. She told me to call her, not email her with questions (now I know why! NO PROOF!!!!)

She booked me on Riverfest weekend and didn't tell me until 2 weeks beforehand. Parking was a complete nightmare for me and my guests. I had to walk almost 5 blocks, in my wedding dress and heels just to get to the boat. My poor guests had the same treatment. They only allotted me 30 minutes for my wedding, and one hour to decorate. The 3rd deck, where they do the weddings, was slanted (oops, forgot to tell me that too.) I stood my whole wedding, on a slant, and my guests felt like they were going to fall back in there chairs.

MaryAnn told me I had 2 options when it came to music for the ceremony (had a DJ for the reception), either I could use their stereo, or use there jack (for an Ipod). We opted for the stereo. Upon arrival, there was NO STEREO. Music was a HUGE factor in my wedding and this ruined it. Luckily, my DJ had a laptop, but you could hardly hear the music. I couldn't even have that special moment with my hubby because I was so irritated! I couldn't hear my own music and wasn't even sure if it was time for me to come out.....

Food was mediocre. I would expect more, a lot more for $40 per person.

The staff butchered my cake. They were supposed to keep my top layer. They were supposed to serve ice cream along with the cake. They only served it to half my guests without asking if they wanted any or not. I was told that hubby and I would get any leftover champage that was unused, I didn't. Groomsman told us later he saw the staff drop a whole tray of it by the bar....wow, that's where my champagne went.

To top it off, afterwards, when I complained, MaryAnn told me that they have done their jobs, and they felt as though there was nothing to resolve. Even tried to lie and say they didn't promise some of the things she had, even though I had SOME email to back it up (mind you, she hardly responded via email, always phone). I now know why they have so many bad reviews all over the web. I recieved no compensation for them ruining what was supposed to be the most happiest day of my life.

Mind you, we paid completely upfront, followed all deadlines and the ways of the ship. We even helped clean up, and this is how they treated us. Do yourself a favor, and have your wedding somewhere else. Just because they have beautiful scenery doesn't mean they should be able to treat people this way.

1
★☆☆☆☆

Had my wedding here early October 2012.

Positives: Great view for a wedding. Staff, upon arrival, were nice in trying to resolve issues that I had with their company

Negatives: MaryAnn Beachemin was a complete hag to work with the whole 4 months I had to plan my wedding. Being that we live out of town, we couldn't come inspect the area before hand. You would think she would be a bit more helpful when trying to explain details to me. She was always short and snippy. I would even send her thank you emails to see if she would get the hint that she was being rotten the hole time! She didn't. IF she would answer emails, they wouldn't be clear. She told me to call her, not email her with questions (now I know why! NO PROOF!!!!)

She booked me on Riverfest weekend and didn't tell me until 2 weeks beforehand. Parking was a complete nightmare for me and my guests. I had to walk almost 5 blocks, in my wedding dress and heels just to get to the boat. My poor guests had the same treatment. They only allotted me 30 minutes for my wedding, and one hour to decorate. The 3rd deck, where they do the weddings, was slanted (oops, forgot to tell me that too.) I stood my whole wedding, on a slant, and my guests felt like they were going to fall back in there chairs.

MaryAnn told me I had 2 options when it came to music for the ceremony (had a DJ for the reception), either I could use their stereo, or use there jack (for an Ipod). We opted for the stereo. Upon arrival, there was NO STEREO. Music was a HUGE factor in my wedding and this ruined it. Luckily, my DJ had a laptop, but you could hardly hear the music. I couldn't even have that special moment with my hubby because I was so irritated! I couldn't hear my own music and wasn't even sure if it was time for me to come out.....

Food was mediocre. I would expect more, a lot more for $40 per person.

The staff butchered my cake. They were supposed to keep my top layer. They were supposed to serve ice cream along with the cake. They only served it to half my guests without asking if they wanted any or not. I was told that hubby and I would get any leftover champage that was unused, I didn't. Groomsman told us later he saw the staff drop a whole tray of it by the bar....wow, that's where my champagne went.

To top it off, afterwards, when I complained, MaryAnn told me that they have done their jobs, and they felt as though there was nothing to resolve. Even tried to lie and say they didn't promise some of the things she had, even though I had SOME email to back it up (mind you, she hardly responded via email, always phone). I now know why they have so many bad reviews all over the web. I recieved no compensation for them ruining what was supposed to be the most happiest day of my life.

Mind you, we paid completely upfront, followed all deadlines and the ways of the ship. We even helped clean up, and this is how they treated us. Do yourself a favor, and have your wedding somewhere else. Just because they have beautiful scenery doesn't mean they should be able to treat people this way.

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Excellent customer service! We were looking for something "different" to do on a girls night out and this was perfect. We enjoyed the murder mystery dinner and will be back to see the redneck wedding comedy. I will definitely recommend to family and friends.

2
★★★★★

Excellent customer service! We were looking for something "different" to do on a girls night out and this was perfect. We enjoyed the murder mystery dinner and will be back to see the redneck wedding comedy. I will definitely recommend to family and friends.

.

I have taken many many tours on this boat and have enjoyed every trip.. the lunch and sightseeing tour is great, food is always great, and staff is friendly.. we also did a midnight cruise last year and it was extremely romantic and I would recommend it for any couple. Prices are affordable and reasonable for what they offer.

5
★★★★★

I have taken many many tours on this boat and have enjoyed every trip.. the lunch and sightseeing tour is great, food is always great, and staff is friendly.. we also did a midnight cruise last year and it was extremely romantic and I would recommend it for any couple. Prices are affordable and reasonable for what they offer.

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