Hi-Tech Cleaners

★★★★☆

About Hi-Tech Cleaners

Personal Services

Personal Services
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The owner is so not customer service oriented. It started when I was behind a car picking up their clothes...I noticed the owner gave the guy his clothes through his front window...Then they where talking for a while. I pulled up and gave the owner my ticket for pick-up...He came back and proceeded to try and hand me my shirts through the window...I asked he put in the back seat. This is a drive through dry cleaner service. After he was done while he was walking away he mumbled 'next time you do it'. He then headed off to bill my card. He came back and I reminded this this was a drive through and that all other dry cleaners in the area will gladly put your clothes in the back of the car for you. He then told me not to come back. I told him I will gladly find a new dry cleaner, as they where more expensive and always told me it would take 4-5 days for them to dry clean my shirts. Most other places are only 1-2 days.

1
★☆☆☆☆

The owner is so not customer service oriented. It started when I was behind a car picking up their clothes...I noticed the owner gave the guy his clothes through his front window...Then they where talking for a while. I pulled up and gave the owner my ticket for pick-up...He came back and proceeded to try and hand me my shirts through the window...I asked he put in the back seat. This is a drive through dry cleaner service. After he was done while he was walking away he mumbled 'next time you do it'. He then headed off to bill my card. He came back and I reminded this this was a drive through and that all other dry cleaners in the area will gladly put your clothes in the back of the car for you. He then told me not to come back. I told him I will gladly find a new dry cleaner, as they where more expensive and always told me it would take 4-5 days for them to dry clean my shirts. Most other places are only 1-2 days.

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Avoid at all costs. Agree with other reviewers that this is a nice family place and generally acceptable dry cleaning - until you have a problem. Then things turn ugly. When an $80.00 dress shirt that had been worn only a few times was damaged and my wife brought it back, the staff was exceptionally rude and disrespectful, accusing her of lying and fraud in front of our children. They repeatedly insinuated that we had damaged the shirt after they had cleaned it, despite the fact that it was still on their hanger and so stiff with starch it had clearly not been worn. After my wife reported to me what had happened, I went back and requested that they make it right. The guy behind the counter apologized for the way my wife was treated (said his brother was something of a hot-head, as if that was an excuse), but still refused to do anything about the damaged shirt! In fact, he damaged it more by scratching it, making the hole bigger, trying to show me how I must have done it. They came up with every excuse to not make it right, and demanded to see the receipt for the purchase of the shirt before doing anything. Then, they offered store credit - for half the cost of the shirt, because it had been worn before! Why would I bring clothes back to them at all after the damage done and then the unprofessional and exceedingly disrespectful way that my wife was treated?
The quality of a business is not in their ability to do an acceptable job at what they do. It is how they treat customers when a mistake has been made. I won't darken their door again, unless it is to pick up a check.

1
★☆☆☆☆

Avoid at all costs. Agree with other reviewers that this is a nice family place and generally acceptable dry cleaning - until you have a problem. Then things turn ugly. When an $80.00 dress shirt that had been worn only a few times was damaged and my wife brought it back, the staff was exceptionally rude and disrespectful, accusing her of lying and fraud in front of our children. They repeatedly insinuated that we had damaged the shirt after they had cleaned it, despite the fact that it was still on their hanger and so stiff with starch it had clearly not been worn. After my wife reported to me what had happened, I went back and requested that they make it right. The guy behind the counter apologized for the way my wife was treated (said his brother was something of a hot-head, as if that was an excuse), but still refused to do anything about the damaged shirt! In fact, he damaged it more by scratching it, making the hole bigger, trying to show me how I must have done it. They came up with every excuse to not make it right, and demanded to see the receipt for the purchase of the shirt before doing anything. Then, they offered store credit - for half the cost of the shirt, because it had been worn before! Why would I bring clothes back to them at all after the damage done and then the unprofessional and exceedingly disrespectful way that my wife was treated?
The quality of a business is not in their ability to do an acceptable job at what they do. It is how they treat customers when a mistake has been made. I won't darken their door again, unless it is to pick up a check.

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1 out of 1 people found this review helpful.

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Avoid at all costs. Agree with other reviewers that this is a nice family place and generally acceptable dry cleaning - until you have a problem. Then things turn ugly. When an $80.00 dress shirt that had been worn only a few times was

3
★★★★★

Avoid at all costs. Agree with other reviewers that this is a nice family place and generally acceptable dry cleaning - until you have a problem. Then things turn ugly. When an $80.00 dress shirt that had been worn only a few times was

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We have taken clothes here pretty much weekly for the past 10 years and have never had a bad experience. The service is spectacular and the owners are very friendly.

5
★★★★★

We have taken clothes here pretty much weekly for the past 10 years and have never had a bad experience. The service is spectacular and the owners are very friendly.

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I highly recommend this family owned business! My husband used this company for years before we got married and never had a complaint! They will even give you a gift at Christmas.

5
★★★★★

I highly recommend this family owned business! My husband used this company for years before we got married and never had a complaint! They will even give you a gift at Christmas.

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I have used this service since it came to the area. Staff is courteous and friendly. I have had several articles of clothing altered and am very satisfied with the workmanship. They have a drive in window which I always use. It is convenient to my home and as we live out from Raleigh, it is certainly nice to have a wonderful cleaners close to home. In fact, I have had large items such as com forters cleaned there and I have never have had to take anything back.

4
★★★★☆

I have used this service since it came to the area. Staff is courteous and friendly. I have had several articles of clothing altered and am very satisfied with the workmanship. They have a drive in window which I always use. It is convenient to my home and as we live out from Raleigh, it is certainly nice to have a wonderful cleaners close to home. In fact, I have had large items such as com forters cleaned there and I have never have had to take anything back.

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