CarMax

★★☆☆☆
CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No problem! You can ship a car from one CarMax store to another, with no obligation (fee may apply).
  • 7700 Krefeld Dr

    Charlotte, NC 28227

    Map & Directions
  • 704-535-7791

About CarMax

Hours
Sun 12pm-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm
2.4 5
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bought a 2008 scion here with 24000 miles was told the car had coverage till 36000 or 3 years car bought 10-5-10 within 7 weeks of purchase I brought my car for first oil change told service writer that every once in a while I would a strange sound from right front wheel he tells me that a caliper is hanging up and 80 per cent of brake is gone. Well I call carmax and they tell me to bring car in at which time they tell me they will let me know if car is covered by scion you see the girl explains to me in a very nice tone we must find out if the car was bought in 2008 or 2007 and when and by the way you will need 2 new calipers and brake pads for both sides in the tone of 965.00 dollars plus tax let's see 6 weeks 3000 miles .32 cents per mile thank you very much carmax

1
★☆☆☆☆

bought a 2008 scion here with 24000 miles was told the car had coverage till 36000 or 3 years car bought 10-5-10 within 7 weeks of purchase I brought my car for first oil change told service writer that every once in a while I would a strange sound from right front wheel he tells me that a caliper is hanging up and 80 per cent of brake is gone. Well I call carmax and they tell me to bring car in at which time they tell me they will let me know if car is covered by scion you see the girl explains to me in a very nice tone we must find out if the car was bought in 2008 or 2007 and when and by the way you will need 2 new calipers and brake pads for both sides in the tone of 965.00 dollars plus tax let's see 6 weeks 3000 miles .32 cents per mile thank you very much carmax

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I have purchased and sold several cars to this Carmax. I have had no issues with the cars, 3, that I have bought here and the process has always been easy. I will return again and again!

5
★★★★★

I have purchased and sold several cars to this Carmax. I have had no issues with the cars, 3, that I have bought here and the process has always been easy. I will return again and again!

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1 out of 1 people found this review helpful.

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Horrible experienced! I purchased my car 6 weeks ago. Heard a sound and it turned out to be a leak in the exhaust. Carmax had the car for a week. When I went to pick up the car the AC was not working ( it was working when I took it in). Carmax took the car to the dealership. The dealership found a recall for an AC part. Because the car is under warranty they said they had to keep it until everything was fixed. Today, my car has been at the dealership for a total of 17 days. I just made my first car payment (go figure). I am driving a Carmax loaner car, but of course it's not what I purchased. I thought that Carmax thoroughly inspected their vehicles BEFORE they put them on the lot. I mean, this was my reason for going to them in the first place. I will never recommend anyone to purchase a car from Carmax. What a headache! The car I traded in didn't give me problems like this. If I knew then what I know now, I would have NEVER gone to them.

1
★☆☆☆☆

Horrible experienced! I purchased my car 6 weeks ago. Heard a sound and it turned out to be a leak in the exhaust. Carmax had the car for a week. When I went to pick up the car the AC was not working ( it was working when I took it in). Carmax took the car to the dealership. The dealership found a recall for an AC part. Because the car is under warranty they said they had to keep it until everything was fixed. Today, my car has been at the dealership for a total of 17 days. I just made my first car payment (go figure). I am driving a Carmax loaner car, but of course it's not what I purchased. I thought that Carmax thoroughly inspected their vehicles BEFORE they put them on the lot. I mean, this was my reason for going to them in the first place. I will never recommend anyone to purchase a car from Carmax. What a headache! The car I traded in didn't give me problems like this. If I knew then what I know now, I would have NEVER gone to them.

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1 out of 1 people found this review helpful.

.

We have been looking for a newer car for a couple of weeks. We checked out several dealerships, but no luck. I cannot stand a pushy salesman and that is what we were finding just about everywhere! We went to Car Max to check out an SUV we found online. That SUV was not there, but the salesman was very helpful in finding us something that fit out budget and what we wanted! He was very helpful. The entire staff at Car Max was very polite and friendly. I would totally recommend that you check them out when shopping for a car!

4
★★★★☆

We have been looking for a newer car for a couple of weeks. We checked out several dealerships, but no luck. I cannot stand a pushy salesman and that is what we were finding just about everywhere! We went to Car Max to check out an SUV we found online. That SUV was not there, but the salesman was very helpful in finding us something that fit out budget and what we wanted! He was very helpful. The entire staff at Car Max was very polite and friendly. I would totally recommend that you check them out when shopping for a car!

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I purchase a car in Nov. 07, with the service contract, 4000 miles later car developed an engine noise, Carmax had the car for 7 days and told me to bring to the dealer, Carmax, myself and the dealer notifed the service contract co, which approved repairs, engine was disassembled and found heavy scoring on crankshaft, rod bearings and clyinder walls, and engine would need to be replaced!Service contract company said because we dont know which part made the sound we will not cover any repairs or the labour to take apart the old engine!! What did I do wrong as a consumer!!This car got by CarMax's quaility control and I'm the one stuck with the problems, Even the service contract company knows this!

1
★☆☆☆☆

I purchase a car in Nov. 07, with the service contract, 4000 miles later car developed an engine noise, Carmax had the car for 7 days and told me to bring to the dealer, Carmax, myself and the dealer notifed the service contract co, which approved repairs, engine was disassembled and found heavy scoring on crankshaft, rod bearings and clyinder walls, and engine would need to be replaced!Service contract company said because we dont know which part made the sound we will not cover any repairs or the labour to take apart the old engine!! What did I do wrong as a consumer!!This car got by CarMax's quaility control and I'm the one stuck with the problems, Even the service contract company knows this!

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1 out of 1 people found this review helpful.

 

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