Randenn Kennels

★★★★☆
  • 8537 Smith Rd

    Apex, NC 27539

    Map & Directions
  • 919-303-9591

About Randenn Kennels

Hours
24 Hours Service
Reservations
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Pets & Animals

Pets & Animals
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3.5 6
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After our last visit one of our three dogs got hurt and we were not notified about it. I made a phone call to the kennel and they did not know that she was hurt. I wasn't pleased with this phone call with the staff member but after the owner calling me and talking about the situation I feel better about maybe taking our dogs there again. They do have a policy that we would have been notified and they would have treated the wound if they had seen it. We are still not sure how it happened but it must have been the our dogs playing and got carried away when the staff was not present.

1
★★★☆☆

After our last visit one of our three dogs got hurt and we were not notified about it. I made a phone call to the kennel and they did not know that she was hurt. I wasn't pleased with this phone call with the staff member but after the owner calling me and talking about the situation I feel better about maybe taking our dogs there again. They do have a policy that we would have been notified and they would have treated the wound if they had seen it. We are still not sure how it happened but it must have been the our dogs playing and got carried away when the staff was not present.

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We've been taking our shelties there for years for both boarding and grooming. We've never had a bad experience, and they've been quite flexible with about travel plan changes. I highly recommend Randenn.

2
★★★★☆

We've been taking our shelties there for years for both boarding and grooming. We've never had a bad experience, and they've been quite flexible with about travel plan changes. I highly recommend Randenn.

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I understand that every one love those sweet, cute and socialized breed dogs.My dog is not very social one and is a mixed dog. Will this kind of dog be well taken as those pure breeds? I asked this because I noticed that the staff were not very friendly as I talked to them about my dog. Any idea? Thanks!

1
★★★☆☆

I understand that every one love those sweet, cute and socialized breed dogs.My dog is not very social one and is a mixed dog. Will this kind of dog be well taken as those pure breeds? I asked this because I noticed that the staff were not very friendly as I talked to them about my dog. Any idea? Thanks!

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Accustomed to seeing my dog be scared at going to the kennels I tired this place on my vets recommendation. To my amazement she walks right in the front door by herself and tells them Hi! They love her and she is eager to jump out of the car and join them for day boarding or overnights. \r\n\r\nThese folks know dogs and I relax knowing she is being cared for and not just kenneled. \r\n\r\nYou will get a tour of the place as I did, and complete instructions on the day routine if you ask. Great folks!

2
★★★★★

Accustomed to seeing my dog be scared at going to the kennels I tired this place on my vets recommendation. To my amazement she walks right in the front door by herself and tells them Hi! They love her and she is eager to jump out of the car and join them for day boarding or overnights. \r\n\r\nThese folks know dogs and I relax knowing she is being cared for and not just kenneled. \r\n\r\nYou will get a tour of the place as I did, and complete instructions on the day routine if you ask. Great folks!

Pros: tucked back in the woods

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I believe the other comment is a fake/negative response to this supposed client's business with Randenn Kennels. I have been using Randenn Kennels for many years as well as my neighborhood friends, and we have never had a problem, especially with the staff who are always knowledgable and friendly, backed with many years of experience. Not quite sure about the dog behavior issues, maybe Stacy Setter should train her dog. Just for a final note, the owners won Westminster Kennel Club Best In Show (yeah, the worlds best), in 1991, so I think they know a little bit about dog behavior.

2
★★★★★

I believe the other comment is a fake/negative response to this supposed client's business with Randenn Kennels. I have been using Randenn Kennels for many years as well as my neighborhood friends, and we have never had a problem, especially with the staff who are always knowledgable and friendly, backed with many years of experience. Not quite sure about the dog behavior issues, maybe Stacy Setter should train her dog. Just for a final note, the owners won Westminster Kennel Club Best In Show (yeah, the worlds best), in 1991, so I think they know a little bit about dog behavior.

Pros: Friendly Staff, No Problems, Experience Beyond Belief!

Cons: I have to drive all the way from Durham, BUT ITS WORTH IT!

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I should have known when the office staff was unfriendly, not interested in my dogs, didn't ask me to fill out any paperwork about my dogs, wouldn't let me see the kennels or have a tour, never called me to ask about my dogs and any difficulties they were having and told me my dog was very aggressive on pickup that\r\nthis was not the place for me or my dogs. Does anyone here really know about dog behavior? If not, you should not be running a boarding facility. I will not go back.

0
★☆☆☆☆

I should have known when the office staff was unfriendly, not interested in my dogs, didn't ask me to fill out any paperwork about my dogs, wouldn't let me see the kennels or have a tour, never called me to ask about my dogs and any difficulties they were having and told me my dog was very aggressive on pickup that\r\nthis was not the place for me or my dogs. Does anyone here really know about dog behavior? If not, you should not be running a boarding facility. I will not go back.

Pros: dogs were in good spirits on pickup

Cons: did not call to say they were having difficulty

 

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