Toyota Of Lake Norman

I have tried to buy two vehicles here, but they use all the typical low class tactics and they are the worst in the area on price. Go to Mike Johnson in Hickory if you want a deal. I do get my car serviced here and they are ok at service.

Posted 10/14/09 | Report Abuse

Was this review helpful to you?

The greeter and the lot salesman were pleasant. The business people were unpleasant and unhelpful. They jacked up the price of their vehicle so that we weren't really going to get a discount. TOYOTA OF LAKE NORMAN'S sticker price (including add-ons) was $27,900 so our $3500 discount should have brought this down to $27,400 and then a 3% sales tax should have taken us back up to $25,132 EVEN if the dealership did not come off one penny from their sticker price. We were there almost two hours before they finally gave us a price and said we would owe them $26,003! When we asked what charges had been added on, THEY REFUSED TO GIVE US AN ITEMIZED LIST. If you have ever bought a car, you know the dealer ALWAYS comes off their sticker price some. We firmly believe that in ordinary times, we could have walked away with the vehicle for $26,003 even if we did not trade anything in. It is shameful and gauche that TOYOTA OF LAKE NORMAN will gouge consumers in these hard economic times. I am sick of auto dealers crying about hard times and then scamming consumers when the government attempts to help with this rebate. SHAME on you, TOYOTA OF LAKE NORMAN!!

Posted 08/05/09 | Report Abuse

Was this review helpful to you?

My husband and I bought his car here 2 years ago. They did have employee's ready to pounce on you the minute we got there, but we like this when we're actually needing info. It's better than not getting any help when you are ready to buy! They ran our credit as we told them what price range we wanted to be in and then told us what we could spend. They even gave us more than our trade in was worth! The only thing we had a problem with was our loan terms changed and we had to drive all the way back up there to sign new paper work. Plus, those great deals they advertise..there is only one car on the lot like that...and if you don't happen to get to it first, they don't have any others! All in all, they weren't too bad to work with!

Posted 06/15/09 | Report Abuse

Was this review helpful to you?

We will never go back to Toyota of Lake Norman. My husband and I were in the market for a new van and so we decided to go here. You drive in and they have these guys standing there waiting to pounce on you but they aren't the actual salesman so they can't answer any of your questions. We had a guy who had been there a month and on our test drive, he told us he was ditching the job the next day. Then as we pulled back in to the lot, a speeding car almost hit us straight on. The worker told us that is was the receptionist! I couldn't believe it! We had our daughter in the car with us and this girl was driving like a maniac! The van we drove was way overpriced too. I was able to find a cheaper van and better quality at a Honda dealership in Charlotte. In fact, when I questioned the condition of the van and the price, the basically blew me off and said they have to make their money somewhere. Don't even waste your time here!

Posted 01/04/09 | Report Abuse

Was this review helpful to you?