I have used Johnson and Johnson Imports for several years on a regular basis to prolong the life of my 96 Subaru Outback. I can confirm that these guys are still operating with the same great customer first attitude that the other older reviews describe.
As an example, I still drive from Greensboro, NC where I now live in order to let them work on my vehicle. There are no less than five Subaru dealers between them and me but I still make the drive because of the excellent service. More honest and fair mechanics could not be found.
I recently had a major service done on my Subaru Legacy GT limited wagon at J&J. In this service, they replaced the power steering belt which was making the embarrassing squeaking every time I turned sharply. It was fine when I picked the car up but within a week it started again and quickly became worse. They explained that sometimes new belts may stretch slightly which I can understand but finding the time to be without my car was a major hassle for me due to my personal circumstances. I won't say what they did but suffice it to say that they went WAY beyond the call of duty or what any reasonable person would expect from an auto mechanic. The car is perfect once again and I am an extremely satisfied customer. Their only concern was making things right by the customer. I wish I could find more businesses with the level of customer care they serve up.
With owning three imports, I was always on the lookout for a quality mechanic. Dealerships always seemed slow and expensive. I was having a problem with the engine light coming on in my Subaru and a shifting problem. Apparently the car was very low in transmission fluid. The service manager told me that in the Outback, the transmission filter looks a lot like the oil filter. He then asked me if I had gotten the oil changed recently. I had gotten the oil changed, the week before, at a high speed quick change place. Since then, I have had Johnson and Johnson working on all three of my cars, including oil changes. I have to schedule them, but at least I feel confident that properly trained techinicians will be performing the service. They even saved me a $1500 repair job on a used car I was going to buy. The steering rack was leaking, and I made the dealership fix it or I wasn't buying the van.
1 out of 1 people found this review helpful.