Hendrick Honda

★★★★☆
35.1161 -80.8828
Map and Directions to Hendrick Honda

704-552-2090

8901 South Blvd

Charlotte, NC

28273

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About Hendrick Honda

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Details
Hours
SALES/SERVICE Monday 9am-8:30pm/7am-7pm Tuesday 9am-8:30pm/7am-7pm Wednesday 9am-8:30pm/7am-7pm Thursday 9am-8:30pm/7am-7pm Friday 9am-8:30pm/7am-7pm Saturday 9am-7pm/7:30am-5pm Sunday 1pm-5pm/CLOSED

Automotive

Automotive
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Reviews 1 - 11 of 11.
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We received a marketing flyer from Hendricks Honda on South Blvd. inviting us to a special buyback and sale that was being held at the location beginning tomorrow, 6/21 through Saturday only. The flyer indicated that they would offer you the base MSRP for any vehicle you have from 1991 - 2010 for the year that the car was made minus up to $.50 p/ mile over the standard 12K miles p/ yr. We have a 2005 Nissan Quest, MSRP for the base model that yr. was listed as $23,200 and it has about 117K on it, but it is in great running condition, looks good and is an SL, not a base model. They also included a check for up to 8K to put towards the purchase of a new or used car on their lot. This all looked really good, a bit too good, but the advertisement stated that even if you owe more on your current vehicle than it is worth, this offer would overcome that barrier to buying a car. So, my husband went over there today with our three kids to see what the process was all about and to be certain what the provisions were with this offer. Basically, it was another "bait-n-switch", which we should have been expecting. They took all of the mileage 117K at about $.17 p/ mile off what they would give us for the car, so offered only 4K, which was not how the advertisement read and told us initially that this offer was only good for the purchase of a new car, which was also not what the advertisement said. I get that they need to make money too, but don't send out this kind of advertisement if you are not going to honor it. We read all of the small print and nothing in that small print said anything about limiting the buy back of your vehicle to Kelly Blue Book, if that was the case, we would have not even went in to talk with them. It was a waste of my husband's time, 90 minutes and my kids, who did great as they waited had to sit through this farce as well. SHAME ON YOU HENDRICKS! I will make sure everyone I know hears about this practice and you will certainly not see us buying from Hendricks in the future and we did go there with the intention of buying a car, had a check ready and everything. We will continue to work with Modern Nissan, they were straight forward, never lured us in with this type of shady, "used car tactic" and we knew where we stood with them and what they could do for us. We aren't looking for free, but we do expect to be treated with respect and for a company to honor what they advertise....Hendricks did neither!

1
★☆☆☆☆

We received a marketing flyer from Hendricks Honda on South Blvd. inviting us to a special buyback and sale that was being held at the location beginning tomorrow, 6/21 through Saturday only. The flyer indicated that they would offer you the base MSRP for any vehicle you have from 1991 - 2010 for the year that the car was made minus up to $.50 p/ mile over the standard 12K miles p/ yr. We have a 2005 Nissan Quest, MSRP for the base model that yr. was listed as $23,200 and it has about 117K on it, but it is in great running condition, looks good and is an SL, not a base model. They also included a check for up to 8K to put towards the purchase of a new or used car on their lot. This all looked really good, a bit too good, but the advertisement stated that even if you owe more on your current vehicle than it is worth, this offer would overcome that barrier to buying a car. So, my husband went over there today with our three kids to see what the process was all about and to be certain what the provisions were with this offer. Basically, it was another "bait-n-switch", which we should have been expecting. They took all of the mileage 117K at about $.17 p/ mile off what they would give us for the car, so offered only 4K, which was not how the advertisement read and told us initially that this offer was only good for the purchase of a new car, which was also not what the advertisement said. I get that they need to make money too, but don't send out this kind of advertisement if you are not going to honor it. We read all of the small print and nothing in that small print said anything about limiting the buy back of your vehicle to Kelly Blue Book, if that was the case, we would have not even went in to talk with them. It was a waste of my husband's time, 90 minutes and my kids, who did great as they waited had to sit through this farce as well. SHAME ON YOU HENDRICKS! I will make sure everyone I know hears about this practice and you will certainly not see us buying from Hendricks in the future and we did go there with the intention of buying a car, had a check ready and everything. We will continue to work with Modern Nissan, they were straight forward, never lured us in with this type of shady, "used car tactic" and we knew where we stood with them and what they could do for us. We aren't looking for free, but we do expect to be treated with respect and for a company to honor what they advertise....Hendricks did neither!

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I had a great experience at hendricks Honda, we received help from a few different people. And they were all very helpful and nice. They searched very hard to find something to be the perfect fit for us! We appreciate everything they did, love our Honda pilot and will use this dealership again! :-)

5
★★★★★

I had a great experience at hendricks Honda, we received help from a few different people. And they were all very helpful and nice. They searched very hard to find something to be the perfect fit for us! We appreciate everything they did, love our Honda pilot and will use this dealership again! :-)

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I've been going to Hendrick Honda for years and I've never had a problem with them. They are very customer oriented and I've never felt like I was being ripped off for my repairs.

PROS: Service, prices
CONS: Wait time

4
★★★★☆

I've been going to Hendrick Honda for years and I've never had a problem with them. They are very customer oriented and I've never felt like I was being ripped off for my repairs.

PROS: Service, prices
CONS: Wait time

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My family has used Hendrick Honda for the last 5 car purchases, both new and used. I have always had curteousy and knowledgable sales people. The staff is always willing to go beyond the call of duty, including random phone calls to check on how we are doing with our vehicle and sending mailers/coupons to make us aware of any specials!

The costs for the average car are right on par. It's nice to finally be able to bargain shop and not feel criminal. The salesmen encourage any sort of negotiation talks.

I will buy my next Honda from Rick Hendrick!

5
★★★★★

My family has used Hendrick Honda for the last 5 car purchases, both new and used. I have always had curteousy and knowledgable sales people. The staff is always willing to go beyond the call of duty, including random phone calls to check on how we are doing with our vehicle and sending mailers/coupons to make us aware of any specials!

The costs for the average car are right on par. It's nice to finally be able to bargain shop and not feel criminal. The salesmen encourage any sort of negotiation talks.

I will buy my next Honda from Rick Hendrick!

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Latest reviews from Citysearch.

.

At Hendrick Honda my Fit 2009 was repaired very fast, while at Crown Honda they never solved my problem, even after five frustrated visits to their repair shop.\n\nVery friendly staff, very professional. I highly recommend Hendrick Honda! \n\nThank you very much for having such a high standard to serve well your customers.

5
★★★★★

At Hendrick Honda my Fit 2009 was repaired very fast, while at Crown Honda they never solved my problem, even after five frustrated visits to their repair shop.\n\nVery friendly staff, very professional. I highly recommend Hendrick Honda! \n\nThank you very much for having such a high standard to serve well your customers.

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Since I am new to the area I really didn't know how reliable Hendrick Honda service was. I took a chance and what a surprise, the service, people and even the waiting area were great. Kudos to this dealer.

5
★★★★★

Since I am new to the area I really didn't know how reliable Hendrick Honda service was. I took a chance and what a surprise, the service, people and even the waiting area were great. Kudos to this dealer.

.

Deborah has been my service advisor since 2005. She is extremely capable, courteous and helpful. \n\nI have had two vehicles serviced at Hendrick Honda since I bought both from this dealership and have not had a single\nnegative experience, so I say, should anyone be looking for excellence in service, follow through, and customer care, buy from Hendrick and use their expert service department.\n\nI'm a customer for life, Thanks, Debbie.

5
★★★★★

Deborah has been my service advisor since 2005. She is extremely capable, courteous and helpful. \n\nI have had two vehicles serviced at Hendrick Honda since I bought both from this dealership and have not had a single\nnegative experience, so I say, should anyone be looking for excellence in service, follow through, and customer care, buy from Hendrick and use their expert service department.\n\nI'm a customer for life, Thanks, Debbie.

.

Deborah has been on board as a service consultant at Hendrick Honda for years. I have always owned Hondas and have always called her for appts. She calls back, sets up times and follows though. \r\nThis week she helped me get both cars in and out in more than a timely fashion while making accommodations for my busy work schedule by arranging an auto for me to use. \r\nShe never says ""No"". She always says ""Let's see what we can do."" And, she always comes through. In these days of wait and see, she gets it done.\r\nThanks.

5
★★★★★

Deborah has been on board as a service consultant at Hendrick Honda for years. I have always owned Hondas and have always called her for appts. She calls back, sets up times and follows though. \r\nThis week she helped me get both cars in and out in more than a timely fashion while making accommodations for my busy work schedule by arranging an auto for me to use. \r\nShe never says ""No"". She always says ""Let's see what we can do."" And, she always comes through. In these days of wait and see, she gets it done.\r\nThanks.

.

I recently bought a car from Hendrick for the second time. The first time I bought from Troy R, but this time Tyler Z was my salesperson. My experience was wonderful. Tyler knew the product, answered all my questions, and didn't play games during the negotiations. The sales manager Gus was very nice and made sure my wife and I were well taken care of the whole time. Getting into the finance office took a little bit of time, but we kept busy, going over the car and touring the dealership with Tyler. Once we finished in the finance office, we were ready to go.

5
★★★★★

I recently bought a car from Hendrick for the second time. The first time I bought from Troy R, but this time Tyler Z was my salesperson. My experience was wonderful. Tyler knew the product, answered all my questions, and didn't play games during the negotiations. The sales manager Gus was very nice and made sure my wife and I were well taken care of the whole time. Getting into the finance office took a little bit of time, but we kept busy, going over the car and touring the dealership with Tyler. Once we finished in the finance office, we were ready to go.

.

I called to schedule an appointment and was promptly greeted up arrival. They asked what was wrong, I described problems and left key for inspection. Thinking it would take all afternoon as usual, I was very pleased when serviceman called within an hour to report problems and give estimates. Not only did they salvage parts that were still good, they provided a maintenance repair on the underside of my car free of charge. I asked when the car would be ready, they quoted 11am next day. My car had major repairs fixed within less than 24 hours They test drove the car to make sure all repairs were stable and completed properly. They asked if I wanted any other checks of the car completed, I said no and was not pushed into any other charges. Very fair prices and friendly service. Excellent experience, highly recommended!

5
★★★★★

I called to schedule an appointment and was promptly greeted up arrival. They asked what was wrong, I described problems and left key for inspection. Thinking it would take all afternoon as usual, I was very pleased when serviceman called within an hour to report problems and give estimates. Not only did they salvage parts that were still good, they provided a maintenance repair on the underside of my car free of charge. I asked when the car would be ready, they quoted 11am next day. My car had major repairs fixed within less than 24 hours They test drove the car to make sure all repairs were stable and completed properly. They asked if I wanted any other checks of the car completed, I said no and was not pushed into any other charges. Very fair prices and friendly service. Excellent experience, highly recommended!

.

Never saw assigned service person. Employee got my name wrong and wouldn't fix it. They never called to say car was ready. I asked how the suspension felt when they drove it, the employee responded: We didn't test drive it. You should've told your assigned service person when you left it. This was the same employee that convinced me to do the $75 checkup by saying that it included the drive test. They do the test drive. I pick up the car. They didn't do the complimentary wash. The paperwork is not in the car. No one is in line but I wait for 1 of 2 cashiers to stop chatting. She says she only takes money. I went back to the employee to insist that he provide paperwork. UPDATE: Customer service rep gave me a refund so I revised ratings.

2
★★☆☆☆

Never saw assigned service person. Employee got my name wrong and wouldn't fix it. They never called to say car was ready. I asked how the suspension felt when they drove it, the employee responded: We didn't test drive it. You should've told your assigned service person when you left it. This was the same employee that convinced me to do the $75 checkup by saying that it included the drive test. They do the test drive. I pick up the car. They didn't do the complimentary wash. The paperwork is not in the car. No one is in line but I wait for 1 of 2 cashiers to stop chatting. She says she only takes money. I went back to the employee to insist that he provide paperwork. UPDATE: Customer service rep gave me a refund so I revised ratings.

Pros: Honda

Cons: Poor service, Unfriendly, Unhelpful

Message from Hendrick Honda

At Hendrick Honda, we believe in integrity, value, and a world-class purchase experience that lasts long after our customers drive off our lot in a brand new Honda. We warmly invite you to visit us today and experience the Hendrick Honda difference!

More about Hendrick Honda

Honda Zone Champions 10 years in a row, Honda President Award 2013, Hendrick Champions 2013.