Famous Subs & Pizza

★★★☆☆
  • 1541 N Howe St

    Southport, NC 28461

    Map & Directions
  • 910-457-5143

About Famous Subs & Pizza

Categories
  • Pizza Restaurants
Details
  • Carry Out
Hours
M-Sa 10am-10pm, Su Closed
Special Offer
Call Today
Emails
  • famoussubsandpizza@gmail.com
Year Established
  • 1980
Payment Options
  • MasterCard
  • Visa

Food

Food
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2.6 5
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Customer Service of the night time waitstaff leaves a lot to be desired. This is the 2nd time with the same crew, that I have had this experience. No refills, busy worrying about their social life behind the counter, no friendly smiles or caring attitudes; as if they really could careless about being there. Food is great overall, the day time crew is usally great, but the early 20 year olds that are on the waitstaff at night, need to be taught customer service skills. It is the simplest things that could make a world of difference for this restaurant. We have been coming since the 80's and over the years and especially here lately, the service has gone down hill.

2
★★☆☆☆

Customer Service of the night time waitstaff leaves a lot to be desired. This is the 2nd time with the same crew, that I have had this experience. No refills, busy worrying about their social life behind the counter, no friendly smiles or caring attitudes; as if they really could careless about being there. Food is great overall, the day time crew is usally great, but the early 20 year olds that are on the waitstaff at night, need to be taught customer service skills. It is the simplest things that could make a world of difference for this restaurant. We have been coming since the 80's and over the years and especially here lately, the service has gone down hill.

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I have eaten at Famous for the past 2 years, since I moved to Southport, NC. This is the best food in town; everything from the calzones to the fried chicken is AMAZING. The service is great, especially since they have changed up the waitstaff. I realize that some people have gotten bad service from the posts that I have seen, but I haven't personally experienced anything first hand. I have always had a great experience with the waitstaff and the cooks. The waitstaff will sit down and take your order, they are very personable. The cooks even bring out your food occasionally to go the extra mile to connect with you. I personally like the fact that it is family owned and operated. You won't walk in without an owner or family member being around. For those who don't know or haven't been there, they would realize that the "owner" who they were talking about that wasn't looking them in the eye has a glass eye because of an accident as a kid. It's wrong to judge a place because of one bad experience. They have plenty of great servers and cooks who obviously weren't working the night that they came in. For those who haven't tried Famous, PLEASE check it out, you will be impressed. For those of you who have already formed your opinion, enjoy missing out on all of the great food and fun. It's your loss, not theirs.

5
★★★★★

I have eaten at Famous for the past 2 years, since I moved to Southport, NC. This is the best food in town; everything from the calzones to the fried chicken is AMAZING. The service is great, especially since they have changed up the waitstaff. I realize that some people have gotten bad service from the posts that I have seen, but I haven't personally experienced anything first hand. I have always had a great experience with the waitstaff and the cooks. The waitstaff will sit down and take your order, they are very personable. The cooks even bring out your food occasionally to go the extra mile to connect with you. I personally like the fact that it is family owned and operated. You won't walk in without an owner or family member being around. For those who don't know or haven't been there, they would realize that the "owner" who they were talking about that wasn't looking them in the eye has a glass eye because of an accident as a kid. It's wrong to judge a place because of one bad experience. They have plenty of great servers and cooks who obviously weren't working the night that they came in. For those who haven't tried Famous, PLEASE check it out, you will be impressed. For those of you who have already formed your opinion, enjoy missing out on all of the great food and fun. It's your loss, not theirs.

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1 out of 3 people found this review helpful.

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Food is great, however, last visit (11-16-10) was the worst customer service experience I have ever encountered. My wife and I have eaten here at least once a week for over a year and have never had an issue until last night. \r\nMy wife ordered a greek salad and a cheese steak. She wanted a to go box along with the salad because she can never eat the whole thing. Order was placed and then we notice our waitress walk across the parking lot to the drug store. I assumed she was on a break and had passed us off to another co-worker...WRONG. In the meantime the salad never came. When she came back from the drug store, our sandwiches were up. She brought our sandwiches and didn't notice my wife had not received her salad. At that point my wife told her she didn't want the salad, she snatched the ticket up angrily , handed it to another waitress and that was the last we heard from her at our table. The other waitress proceeds to bring over the salad, my wife again says she didn't want the salad ,( the whole point of the salad is before the meal.) This waitress also snatches the ticket and marks out the salad like it was our fault and ALL the co-workers are talking about it at the cash register. We never once got an apology or any acknowledgement whatsoever. We proceed to eat and then run out of drinks, our waitress is going out of her way to avoid our table, does not refill or offer to refill our drinks. Finally my wife goes up to pay and the waitress says"" I was gonna get you a refill"" all the while she is leaning against the wall and drinking her can drink she got from the drug store. The other waitress was making smart comments that ""there's the owner, there's the owner"", The whole while the original waitress is arguing with my wife. These kids have no respect at all, they were clearly in the wrong here. Instead , she wants to flip it on my wife. At this point , my wife spoke with the ""owner"" John , and he wouldn't even look her in the eye, he just said , I'll handle it. It is clear to see where they learn their impressive customer serivice skills. I will not be eating there again. I will not waste my hard earned money to be treated like I owe something because my order was incorrect. Famous has lost 2 loyal customers and anyone I speak with at will hear this story and they may lose more.

0
★☆☆☆☆

Food is great, however, last visit (11-16-10) was the worst customer service experience I have ever encountered. My wife and I have eaten here at least once a week for over a year and have never had an issue until last night. \r\nMy wife ordered a greek salad and a cheese steak. She wanted a to go box along with the salad because she can never eat the whole thing. Order was placed and then we notice our waitress walk across the parking lot to the drug store. I assumed she was on a break and had passed us off to another co-worker...WRONG. In the meantime the salad never came. When she came back from the drug store, our sandwiches were up. She brought our sandwiches and didn't notice my wife had not received her salad. At that point my wife told her she didn't want the salad, she snatched the ticket up angrily , handed it to another waitress and that was the last we heard from her at our table. The other waitress proceeds to bring over the salad, my wife again says she didn't want the salad ,( the whole point of the salad is before the meal.) This waitress also snatches the ticket and marks out the salad like it was our fault and ALL the co-workers are talking about it at the cash register. We never once got an apology or any acknowledgement whatsoever. We proceed to eat and then run out of drinks, our waitress is going out of her way to avoid our table, does not refill or offer to refill our drinks. Finally my wife goes up to pay and the waitress says"" I was gonna get you a refill"" all the while she is leaning against the wall and drinking her can drink she got from the drug store. The other waitress was making smart comments that ""there's the owner, there's the owner"", The whole while the original waitress is arguing with my wife. These kids have no respect at all, they were clearly in the wrong here. Instead , she wants to flip it on my wife. At this point , my wife spoke with the ""owner"" John , and he wouldn't even look her in the eye, he just said , I'll handle it. It is clear to see where they learn their impressive customer serivice skills. I will not be eating there again. I will not waste my hard earned money to be treated like I owe something because my order was incorrect. Famous has lost 2 loyal customers and anyone I speak with at will hear this story and they may lose more.

.

Food is great, however, last visit was the worst customer service experience I have ever encountered. My wife and I have eaten here at least once a week for over a year and have never had an issue until last night.
My wife ordered a greek salad and a cheese steak. She wanted a to go box along with the salad because she can never eat the whole thing. Order was placed and then we notice our waitress walk across the parking lot to the drug store. I assumed she was on a break and had passed us off to another co-worker...WRONG. In the meantime the salad never came. When she came back from the drug store, our sandwiches were up. She brought our sandwiches and didn't notice my wife had not received her salad. At that point my wife told her she didn't want the salad, she snatched the ticket up angrily , handed it to another waitress and that was the last we heard from her at our table. The other waitress proceeds to bring over the salad, my wife again says she didn't want the salad ,( the whole point of the salad is before the meal.) This waitress also snatches the ticket and marks out the salad like it was our fault and ALL the co-workers are talking about it at the cash register. We never once got an apology or any acknowledgement whatsoever. We proceed to eat and then run out of drinks, our waitress is going out of her way to avoid our table, does not refill or offer to refill our drinks. Finally my wife goes up to pay and the waitress says" I was gonna get you a refill" all the while she is leaning against the wall and drinking her can drink she got from the drug store. The other waitress was making smart comments that "there's the owner, there's the owner", The whole while the original waitress is arguing with my wife. These kids have no respect at all, they were clearly in the wrong here. Instead , she wants to flip it on my wife. At this point , my wife spoke with the "owner" John , and he wouldn't even look her in the eye, he just said , I'll handle it. It is clear to see where they learn their impressive customer serivice skills. I will not be eating there again. I will not waste my hard earned money to be treated like I owe something because my order was incorrect. Famous has lost 2 loyal customers and anyone I speak with at will hear this story and they may lose more.

1
★☆☆☆☆

Food is great, however, last visit was the worst customer service experience I have ever encountered. My wife and I have eaten here at least once a week for over a year and have never had an issue until last night.
My wife ordered a greek salad and a cheese steak. She wanted a to go box along with the salad because she can never eat the whole thing. Order was placed and then we notice our waitress walk across the parking lot to the drug store. I assumed she was on a break and had passed us off to another co-worker...WRONG. In the meantime the salad never came. When she came back from the drug store, our sandwiches were up. She brought our sandwiches and didn't notice my wife had not received her salad. At that point my wife told her she didn't want the salad, she snatched the ticket up angrily , handed it to another waitress and that was the last we heard from her at our table. The other waitress proceeds to bring over the salad, my wife again says she didn't want the salad ,( the whole point of the salad is before the meal.) This waitress also snatches the ticket and marks out the salad like it was our fault and ALL the co-workers are talking about it at the cash register. We never once got an apology or any acknowledgement whatsoever. We proceed to eat and then run out of drinks, our waitress is going out of her way to avoid our table, does not refill or offer to refill our drinks. Finally my wife goes up to pay and the waitress says" I was gonna get you a refill" all the while she is leaning against the wall and drinking her can drink she got from the drug store. The other waitress was making smart comments that "there's the owner, there's the owner", The whole while the original waitress is arguing with my wife. These kids have no respect at all, they were clearly in the wrong here. Instead , she wants to flip it on my wife. At this point , my wife spoke with the "owner" John , and he wouldn't even look her in the eye, he just said , I'll handle it. It is clear to see where they learn their impressive customer serivice skills. I will not be eating there again. I will not waste my hard earned money to be treated like I owe something because my order was incorrect. Famous has lost 2 loyal customers and anyone I speak with at will hear this story and they may lose more.

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1 out of 3 people found this review helpful.

.

Famous is great for pizza and subs and is one of the places my coworkers and I continue to go back to for lunch. I've never had their fried chicken, but my coworkers seem to think pretty highly of it. It's definitely not a place you'd go on a date, but it's a great lunch destination. \n\nThe food is relatively cheap and the service is always prompt. My only real gripe is that it's not smoke-free, but that will be fixed once HB2 goes into effect on 1/2/2010.

2
★★★★☆

Famous is great for pizza and subs and is one of the places my coworkers and I continue to go back to for lunch. I've never had their fried chicken, but my coworkers seem to think pretty highly of it. It's definitely not a place you'd go on a date, but it's a great lunch destination. \n\nThe food is relatively cheap and the service is always prompt. My only real gripe is that it's not smoke-free, but that will be fixed once HB2 goes into effect on 1/2/2010.

Pros: Low-key, fast service, delicious food, affordable

Cons: Not open Sundays, not smoke-free (yet)

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