Townsend Real Estate Management

★★★★☆

About Townsend Real Estate Management

Hours
Mon - Fri, 9am - 6pm; Sat, noon - 5pm; Sun, closed

Real Estate

Real Estate
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J & B Space Rental Inc

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3.7273 11
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Leave is awesome she sold us this house and now in turn has helped us sell it. Great at communicating distance. Friendly, motivated and professional.

5
★★★★★

Leave is awesome she sold us this house and now in turn has helped us sell it. Great at communicating distance. Friendly, motivated and professional.

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Townsend was spot on every aspect of the transaction. We knew it would be more challenging to sell a 1 bedroom house but they did give up. They worked great with the negotiation process, inspection, repairs, and cleaning. Townsend Real Estate made our life much easier and are true professionals!

5
★★★★★

Townsend was spot on every aspect of the transaction. We knew it would be more challenging to sell a 1 bedroom house but they did give up. They worked great with the negotiation process, inspection, repairs, and cleaning. Townsend Real Estate made our life much easier and are true professionals!

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Stephannie always goes above and beyond to help.\r
Everything went smoothly.

3
★★★★★

Stephannie always goes above and beyond to help.\r
Everything went smoothly.

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Outstanding realtor. Y husband and I loved to the area from Florida and had a lot of hunting to so by phone, email and online. Paul mad the process very easy and quick

3
★★★★★

Outstanding realtor. Y husband and I loved to the area from Florida and had a lot of hunting to so by phone, email and online. Paul mad the process very easy and quick

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My agent did a fantastic job. This was a tedious negotiation back and forth to get our house sold. She was on top of everything the whole way through.

5
★★★★★

My agent did a fantastic job. This was a tedious negotiation back and forth to get our house sold. She was on top of everything the whole way through.

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Laurie made the home search, mortgage details, negotiation & closing painless. She spent extra time explaining the best way ahead.

5
★★★★★

Laurie made the home search, mortgage details, negotiation & closing painless. She spent extra time explaining the best way ahead.

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The property management department is the worst and should be black listed by the military. Our agents failed to inform our tenants of important information regarding the house. They failed to do all inspections (both those performed by them and those in which we put in writing we wanted done on a specific date ie..termite inspection and hvac servicing) on time and every question we had was met by a disrespectful and condescending attitude from DeAnna. She always had an excuse as to why our simple requests were not being met (things Townsend was obligated to do per our contract). When things went wrong in the house (like the tenats running over our water faucet and them saying the AC didn't work...even though the repairman said it was working fine), we did not find out until we got the bill with our monthly statement. And then when I asked if it was possible to end our contract and seek other representation, she emailed me stating they couldn't provide the service we needed and that our contract was over. Leaving us with tenants they put there in the day after we signed a contract with them. That had bad credit. That we had no voice in allowing to move in or not. And that low and behold...were two weeks late at the time DeAnna said she was ending our contract. What makes put the icing on the cake? The fact that we are a military family living overseas in seperate countries. Townsend knew this from the get go. DeAnna knew that. We aren't house flippers and did not buy our home with the intent of making money. It was to be our home. But we got orders just after closing and had no choice but to rent it. We had the false impression that by hiring Townsend we'd be professionally represented and our investment would be protected and looked after. We are still attempting to deal with the mess Townsend left us. PLEASE go anywhere but Townsend. Try 360 Property Management out of Spring Lake. Unlike Townsend, if the tenants are late, 360 will give YOU the late fees and not keep them.

0
★☆☆☆☆

The property management department is the worst and should be black listed by the military. Our agents failed to inform our tenants of important information regarding the house. They failed to do all inspections (both those performed by them and those in which we put in writing we wanted done on a specific date ie..termite inspection and hvac servicing) on time and every question we had was met by a disrespectful and condescending attitude from DeAnna. She always had an excuse as to why our simple requests were not being met (things Townsend was obligated to do per our contract). When things went wrong in the house (like the tenats running over our water faucet and them saying the AC didn't work...even though the repairman said it was working fine), we did not find out until we got the bill with our monthly statement. And then when I asked if it was possible to end our contract and seek other representation, she emailed me stating they couldn't provide the service we needed and that our contract was over. Leaving us with tenants they put there in the day after we signed a contract with them. That had bad credit. That we had no voice in allowing to move in or not. And that low and behold...were two weeks late at the time DeAnna said she was ending our contract. What makes put the icing on the cake? The fact that we are a military family living overseas in seperate countries. Townsend knew this from the get go. DeAnna knew that. We aren't house flippers and did not buy our home with the intent of making money. It was to be our home. But we got orders just after closing and had no choice but to rent it. We had the false impression that by hiring Townsend we'd be professionally represented and our investment would be protected and looked after. We are still attempting to deal with the mess Townsend left us. PLEASE go anywhere but Townsend. Try 360 Property Management out of Spring Lake. Unlike Townsend, if the tenants are late, 360 will give YOU the late fees and not keep them.

.

The property management department is the worst and should be black listed by the military. Our agents failed to inform our tenants of important information regarding the house. They failed to do all inspections (both those performed by them and those in which we put in writing we wanted done on a specific date ie..termite inspection and hvac servicing) on time and every question we had was met by a disrespectful and condescending attitude from DeAnna. She always had an excuse as to why our simple requests were not being met (things Townsend was obligated to do per our contract). When things went wrong in the house (like the tenats running over our water faucet and them saying the AC didn't work...even though the repairman said it was working fine), we did not find out until we got the bill with our monthly statement. And then when I asked if it was possible to end our contract and seek other representation, she emailed me stating they couldn't provide the service we needed and that our contract was over. Leaving us with tenants they put there in the day after we signed a contract with them. That had bad credit. That we had no voice in allowing to move in or not. And that low and behold...were two weeks late at the time DeAnna said she was ending our contract. What makes put the icing on the cake? The fact that we are a military family living overseas in seperate countries. Townsend knew this from the get go. DeAnna knew that. We aren't house flippers and did not buy our home with the intent of making money. It was to be our home. But we got orders just after closing and had no choice but to rent it. We had the false impression that by hiring Townsend we'd be professionally represented and our investment would be protected and looked after. We are still attempting to deal with the mess Townsend left us. PLEASE go anywhere but Townsend. Try 360 Property Management out of Spring Lake. Unlike Townsend, if the tenants are late, 360 will give YOU the late fees and not keep them.

1
★☆☆☆☆

The property management department is the worst and should be black listed by the military. Our agents failed to inform our tenants of important information regarding the house. They failed to do all inspections (both those performed by them and those in which we put in writing we wanted done on a specific date ie..termite inspection and hvac servicing) on time and every question we had was met by a disrespectful and condescending attitude from DeAnna. She always had an excuse as to why our simple requests were not being met (things Townsend was obligated to do per our contract). When things went wrong in the house (like the tenats running over our water faucet and them saying the AC didn't work...even though the repairman said it was working fine), we did not find out until we got the bill with our monthly statement. And then when I asked if it was possible to end our contract and seek other representation, she emailed me stating they couldn't provide the service we needed and that our contract was over. Leaving us with tenants they put there in the day after we signed a contract with them. That had bad credit. That we had no voice in allowing to move in or not. And that low and behold...were two weeks late at the time DeAnna said she was ending our contract. What makes put the icing on the cake? The fact that we are a military family living overseas in seperate countries. Townsend knew this from the get go. DeAnna knew that. We aren't house flippers and did not buy our home with the intent of making money. It was to be our home. But we got orders just after closing and had no choice but to rent it. We had the false impression that by hiring Townsend we'd be professionally represented and our investment would be protected and looked after. We are still attempting to deal with the mess Townsend left us. PLEASE go anywhere but Townsend. Try 360 Property Management out of Spring Lake. Unlike Townsend, if the tenants are late, 360 will give YOU the late fees and not keep them.

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0 out of 1 people found this review helpful.

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We have been using Townsend Real Estate Rental to manage our house in Fayetteville, NC. This has been an absolutely horrible experience. The only thing they have consistently done well is collect the rent (and their commission). They have been unable to address any questions about the property when a significant maintenance issue is called in. Recently the tenant reported water coming from the ceiling and the property manager never bothered to call and inform us, the homeowners. After the issue had not been resolved for several hours she still had not bothered to go to the house to check on the potentially very serious issue. This is disconcerting since the rental office is less that 1/4 mile from the property. After getting no resolution from the property manger we spoke to the rental office manager who informed us they are not responsible for informing the owner, just forwarding the repair bills.
If you are renting a home in Fayetteville do not hire these guys to manage your house. The watchwords for their business are incompetence and laziness. Easily one of the worst decisions I have ever made.

1
★☆☆☆☆

We have been using Townsend Real Estate Rental to manage our house in Fayetteville, NC. This has been an absolutely horrible experience. The only thing they have consistently done well is collect the rent (and their commission). They have been unable to address any questions about the property when a significant maintenance issue is called in. Recently the tenant reported water coming from the ceiling and the property manager never bothered to call and inform us, the homeowners. After the issue had not been resolved for several hours she still had not bothered to go to the house to check on the potentially very serious issue. This is disconcerting since the rental office is less that 1/4 mile from the property. After getting no resolution from the property manger we spoke to the rental office manager who informed us they are not responsible for informing the owner, just forwarding the repair bills.
If you are renting a home in Fayetteville do not hire these guys to manage your house. The watchwords for their business are incompetence and laziness. Easily one of the worst decisions I have ever made.

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Hello my name is Scott Leber and I'm going to be stationed here in Fayetteville at Bragg. I have been looking for an apartment. I would like a 2 bedroom would like gas stoves, and would like a fireplace in also. Or 1 bedroom with a den, both with two bath's. If you can send me a list of apartments in the Fayetteville area I can look at. Also what would be the move in amount and how long would the lease have to be for. Also if any accepts pets. I don't have one but you never know. Again thank you. I will be heading to the area mid summer. Below is my email address. Again thank you for your help. Scott

1
★☆☆☆☆

Hello my name is Scott Leber and I'm going to be stationed here in Fayetteville at Bragg. I have been looking for an apartment. I would like a 2 bedroom would like gas stoves, and would like a fireplace in also. Or 1 bedroom with a den, both with two bath's. If you can send me a list of apartments in the Fayetteville area I can look at. Also what would be the move in amount and how long would the lease have to be for. Also if any accepts pets. I don't have one but you never know. Again thank you. I will be heading to the area mid summer. Below is my email address. Again thank you for your help. Scott

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Towssend Rehtal is so good. You don't have to put a deposit down to get keys to go look at rentals. They have all the listing in the office and they are separated by price range. The office is clean and everyone that works there is so nice and they want to help. They are right down Raeford Road off the All American Freeway.

5
★★★★★

Towssend Rehtal is so good. You don't have to put a deposit down to get keys to go look at rentals. They have all the listing in the office and they are separated by price range. The office is clean and everyone that works there is so nice and they want to help. They are right down Raeford Road off the All American Freeway.

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