Magnum Car Wash & Quick Lube

★★★☆☆
  • 608 Jonestown Rd

    Winston Salem, NC 27103

    Map & Directions
  • 336-659-0791

About Magnum Car Wash & Quick Lube

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Automotive

Automotive
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On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum Car Was & Quick Lube located at 608 Jonestown Road, Winston Salem NC in order to have my vehicle cleaned. Before arriving at the facility I cleaned out the back seat placing all items in the trunk. When arriving I was not greeted at all instead at sat in my vehicle for about 4-5 minutes waiting to be helped. I informed the Representative that I wanted to obtain the 13.00 car wash at which time I proceeded to enter the Representative appeared to be annoyed because she was on the phone with her girlfriend so she quickly had me to pay so she could continue her conversation. When my car was complete I did what most of us do (meaning I got in my vehicle and left. The next morning I was going to place items in my back seat and realized that my handle had been broken. I quickly returned to the facility in order to inquire on what had happened to my door. I was assured that if the facility had broken it then it would be on camera (let me remind you I cleaned my backseat out before handing my keys over to representative therefore I know that my handle was not broken). Well I asked to speak with a manager at which time a representative came out to talk to me and called the individual whom had cleaned my vehicle over. The individual advised that he had placed my handle inside the drivers door however he advised that the handle was already broken. I was instructed to return inside to fill out an incident report which I did at which time the owner (whom had said nothing since the beginning of the situation although he was sitting there the entire time-without advising of who he was) advised that he had looked at the video and my handle was already broken. I asked him to allow me to see the video at which time he declined and stated the only person that can see this video will be the police. At this time I contacted Winston Salem Police Department and an officer came out. As the officer was pulling in the owner jumped in his brown SUV and drove off and as not able to be reached by phone. I drove by the facility ten minutes later and contacted the officer informing him that the owner of the facility was back. When the police arrived the owner advised that he was unable to gain access to the video and would need to request a password from someone else. The officer has advised me that another owner contacted him advising that he had also viewed the video and my handle was broken however he would not return until Friday April 17,2015 and video would be available for officer to view on Monday April 20, 2015 however declined to provide co owner his password in order to allow police to view video.
Facts/Concerns:
1)I know beyond of a shadow of a doubt that my handle was not broken when arriving at the facility however the representative whom cleaned my car advises that it was. (Question: Why did he find in necessary to hide the door handle inside the drivers door and make no mention of it
2)I was advised that I could not view the video and only an officer could so my concern is why did the owner leave when the officer pulled in and then return when the officer left
3)How was the owner able to view the video before the officer came however when the officer returned he was unable to gain access for the officer to view?
4)The co owner which was able to view the video while he is in Florida: why was he unable to provide his password in order to allow his partner to allow the officer to view
5)Will the video be deleted by Monday when the officer is able to view this?
I am requesting to see this video concerning my vehicle and that repairs that were made to my vehicle are repaired immediately

1
★☆☆☆☆

On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum Car Was & Quick Lube located at 608 Jonestown Road, Winston Salem NC in order to have my vehicle cleaned. Before arriving at the facility I cleaned out the back seat placing all items in the trunk. When arriving I was not greeted at all instead at sat in my vehicle for about 4-5 minutes waiting to be helped. I informed the Representative that I wanted to obtain the 13.00 car wash at which time I proceeded to enter the Representative appeared to be annoyed because she was on the phone with her girlfriend so she quickly had me to pay so she could continue her conversation. When my car was complete I did what most of us do (meaning I got in my vehicle and left. The next morning I was going to place items in my back seat and realized that my handle had been broken. I quickly returned to the facility in order to inquire on what had happened to my door. I was assured that if the facility had broken it then it would be on camera (let me remind you I cleaned my backseat out before handing my keys over to representative therefore I know that my handle was not broken). Well I asked to speak with a manager at which time a representative came out to talk to me and called the individual whom had cleaned my vehicle over. The individual advised that he had placed my handle inside the drivers door however he advised that the handle was already broken. I was instructed to return inside to fill out an incident report which I did at which time the owner (whom had said nothing since the beginning of the situation although he was sitting there the entire time-without advising of who he was) advised that he had looked at the video and my handle was already broken. I asked him to allow me to see the video at which time he declined and stated the only person that can see this video will be the police. At this time I contacted Winston Salem Police Department and an officer came out. As the officer was pulling in the owner jumped in his brown SUV and drove off and as not able to be reached by phone. I drove by the facility ten minutes later and contacted the officer informing him that the owner of the facility was back. When the police arrived the owner advised that he was unable to gain access to the video and would need to request a password from someone else. The officer has advised me that another owner contacted him advising that he had also viewed the video and my handle was broken however he would not return until Friday April 17,2015 and video would be available for officer to view on Monday April 20, 2015 however declined to provide co owner his password in order to allow police to view video.
Facts/Concerns:
1)I know beyond of a shadow of a doubt that my handle was not broken when arriving at the facility however the representative whom cleaned my car advises that it was. (Question: Why did he find in necessary to hide the door handle inside the drivers door and make no mention of it
2)I was advised that I could not view the video and only an officer could so my concern is why did the owner leave when the officer pulled in and then return when the officer left
3)How was the owner able to view the video before the officer came however when the officer returned he was unable to gain access for the officer to view?
4)The co owner which was able to view the video while he is in Florida: why was he unable to provide his password in order to allow his partner to allow the officer to view
5)Will the video be deleted by Monday when the officer is able to view this?
I am requesting to see this video concerning my vehicle and that repairs that were made to my vehicle are repaired immediately

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On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum Car Was & Quick Lube located at 608 Jonestown Road, Winston Salem NC in order to have my vehicle cleaned. Before arriving at the facility I cleaned out the back seat

3
★★★★★

On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum Car Was & Quick Lube located at 608 Jonestown Road, Winston Salem NC in order to have my vehicle cleaned. Before arriving at the facility I cleaned out the back seat

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Do Not Use This Business Unless You Like Scratches In Your Car! I have been a loyal customer at this carwash for several years. Last weekend though I took my SUV to it. When the employee was done wiping the vehicle down, it was covered in

3
★★★★★

Do Not Use This Business Unless You Like Scratches In Your Car! I have been a loyal customer at this carwash for several years. Last weekend though I took my SUV to it. When the employee was done wiping the vehicle down, it was covered in

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I went to the Magnum car Wash on Silas Creek In Winston-Salem on May 25th. When I got home, i noticed the cover to the air bag on the passenger's side was loose. It was done while cleaning the interior of my car. They also turned on the map lights under the rear view mirror and my battery went dead and I had to call AAA and I had to miss the dedication of my little grandbaby. When I reported the damage, the employees at the car wash took my report and said they would submit it. I called several times and was referred to Carla Cosmar 413-8803. Without even seeing my car she said there was no way the car wash could have done the damage. I told her I was 100% sure the damage was done at the car wash. She just argued with me and made me feel like I was an incompetent old lady who didn't know what I was saying. She said it was probably already damaged, but I just didn't notice. I am frustrated, angry and don't now where to go from here. I called Flow Motors and they said it would cost over $100.00 to fix. I am on a fixed income, 77 years old and I feel like I have been totally abused my Carla. The staff at the car was (Michelle and Eunice) assured me that Magnum would take care of my car. I hope someone can help me. You can reach me at 336-788-8553.

Thank you

Joanne May

0
★☆☆☆☆

I went to the Magnum car Wash on Silas Creek In Winston-Salem on May 25th. When I got home, i noticed the cover to the air bag on the passenger's side was loose. It was done while cleaning the interior of my car. They also turned on the map lights under the rear view mirror and my battery went dead and I had to call AAA and I had to miss the dedication of my little grandbaby. When I reported the damage, the employees at the car wash took my report and said they would submit it. I called several times and was referred to Carla Cosmar 413-8803. Without even seeing my car she said there was no way the car wash could have done the damage. I told her I was 100% sure the damage was done at the car wash. She just argued with me and made me feel like I was an incompetent old lady who didn't know what I was saying. She said it was probably already damaged, but I just didn't notice. I am frustrated, angry and don't now where to go from here. I called Flow Motors and they said it would cost over $100.00 to fix. I am on a fixed income, 77 years old and I feel like I have been totally abused my Carla. The staff at the car was (Michelle and Eunice) assured me that Magnum would take care of my car. I hope someone can help me. You can reach me at 336-788-8553.

Thank you

Joanne May

Pros: I got my car washed

Cons: Left interior lights on and damaged my car

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every time i have been in there the blond girl is on the cell phone with her friends or family. She acts as though she is doing you a favor taking your money. The line backs up but she just keeps blabing.

1
★★☆☆☆

every time i have been in there the blond girl is on the cell phone with her friends or family. She acts as though she is doing you a favor taking your money. The line backs up but she just keeps blabing.

Pros: car wash good

Cons: office help

.

They did a great job cleaning my Mercedes SL500. The staff was friendly and took great car in detaling my car.

2
★★★★★

They did a great job cleaning my Mercedes SL500. The staff was friendly and took great car in detaling my car.

Pros: My car left looking brand new in and out.

Cons: I don't live close to this car wash

.

This car wash stole my ipod and my itrip out of the middle console while they were vacuuming out my car. When I went to the manager to report his workers, he cursed at me, saying that people report theft from his car wash all the time. If you want a valuable posession stolen out of your car, take it here. Otherwise, please stay far, far away!

0
★☆☆☆☆

This car wash stole my ipod and my itrip out of the middle console while they were vacuuming out my car. When I went to the manager to report his workers, he cursed at me, saying that people report theft from his car wash all the time. If you want a valuable posession stolen out of your car, take it here. Otherwise, please stay far, far away!

Pros: The car wash didn't take anything else valuable from my car.

Cons: They stole my ipod and itrip out of the middle console of my car.

 

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