Bright Horizons Family Solutions

★★★☆☆

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Dropping off my infant three days in a row was all it took for me to feel uncomfortable with this place. The staff members are seated on a big red bean bag on the floor when I arrive, and they never move. Instead, I was given orders what to do - all of which I feel they should be doing. First, the milk and food must be placed in the refrigerator right next to every other child's. There is a sign to wash your hands but most do not, I've noticed. Also, any wet bag for diapers (if you use cloth) must be placed in a locked cabinet, which is not clean to say the least. I do not like touching it. I hope that parents don't do this immediately before using the refrigerator. Next, there is the form to fill out with what time the child awoke at, was fed last at, changed last, etc. While to some these things may seem reasonable, they take on a whole different tenor when someone is giving you orders to do them from the floor. I appreciate the need to deal with children on the floor. However, over many weeks I have seen staff off the floor three times upon my arrival.

Reading between the lines, it seems there is significant tension between the two principal staff members in the room. As when a substitute person has been in, the tenor has changed significantly.

Our child has stopped sleeping through the night (possibly due to teething, I will admit). I have picked her up numerous time with spitup crusted all over her front. The two principal staff members have never taken her out of my hands when I picked her up. Substitutes have. Makes me wonder if anyone picks her up during the day. There are few if any toys. Most days there are none out at drop off or pickup. I'm very uncomfortable there. Looking for another place now.

Also, the staff seems to take a particular pleasure in saying no. We use a stick (deodorant like) instead of diaper cream. Last week a staff member told us that another was checking to see if the diaper stick was ok. I do not need to know if a staff member is "checking." If it violates a rule, tell me. If not, let it go.

GLASS BOTTLES. My wife and I have taken great steps to remove all plastic from our kitchen - at least insomuch as it touches liquids or foods (plasticizers dissolving, BPA, etc) Upon arriving the first day with glass bottles, I was told they would not be allowed. I said I was sorry but we wouldn't wouldn't be willing to use plastic bottles. They relented. They shouldn't have had to. Plastic - whether BPA free or not - when dissolved in food can produce long term hormone like effects.

I also by mistake left the car seat in the infant room. I was sternly reprimanded. I understand. I made a mistake. Just let me know. No worries. But, I found the tone domineering and negative. Mind you this was the first day. I had no axe to grind. I didn't know these people from Adam.

Maybe it is too much to ask that staff get up, greet a parent with a smile, ask when the child was last changed and fed (for us it's the same daily), take the bag, put the stuff away and say 'have a nice day.' Nonetheless, I will seek that.... elsewhere.

I have tried to lay out the facts and my perspective. Make up your own mind, of course. BTW we did have a day care previous to this (out of state) for 8 months. We were very happy with it. People greeted us with a smile and chatted. It was fine. We're not difficult people. But, we are looking elsewhere.

1
★☆☆☆☆

Dropping off my infant three days in a row was all it took for me to feel uncomfortable with this place. The staff members are seated on a big red bean bag on the floor when I arrive, and they never move. Instead, I was given orders what to do - all of which I feel they should be doing. First, the milk and food must be placed in the refrigerator right next to every other child's. There is a sign to wash your hands but most do not, I've noticed. Also, any wet bag for diapers (if you use cloth) must be placed in a locked cabinet, which is not clean to say the least. I do not like touching it. I hope that parents don't do this immediately before using the refrigerator. Next, there is the form to fill out with what time the child awoke at, was fed last at, changed last, etc. While to some these things may seem reasonable, they take on a whole different tenor when someone is giving you orders to do them from the floor. I appreciate the need to deal with children on the floor. However, over many weeks I have seen staff off the floor three times upon my arrival.

Reading between the lines, it seems there is significant tension between the two principal staff members in the room. As when a substitute person has been in, the tenor has changed significantly.

Our child has stopped sleeping through the night (possibly due to teething, I will admit). I have picked her up numerous time with spitup crusted all over her front. The two principal staff members have never taken her out of my hands when I picked her up. Substitutes have. Makes me wonder if anyone picks her up during the day. There are few if any toys. Most days there are none out at drop off or pickup. I'm very uncomfortable there. Looking for another place now.

Also, the staff seems to take a particular pleasure in saying no. We use a stick (deodorant like) instead of diaper cream. Last week a staff member told us that another was checking to see if the diaper stick was ok. I do not need to know if a staff member is "checking." If it violates a rule, tell me. If not, let it go.

GLASS BOTTLES. My wife and I have taken great steps to remove all plastic from our kitchen - at least insomuch as it touches liquids or foods (plasticizers dissolving, BPA, etc) Upon arriving the first day with glass bottles, I was told they would not be allowed. I said I was sorry but we wouldn't wouldn't be willing to use plastic bottles. They relented. They shouldn't have had to. Plastic - whether BPA free or not - when dissolved in food can produce long term hormone like effects.

I also by mistake left the car seat in the infant room. I was sternly reprimanded. I understand. I made a mistake. Just let me know. No worries. But, I found the tone domineering and negative. Mind you this was the first day. I had no axe to grind. I didn't know these people from Adam.

Maybe it is too much to ask that staff get up, greet a parent with a smile, ask when the child was last changed and fed (for us it's the same daily), take the bag, put the stuff away and say 'have a nice day.' Nonetheless, I will seek that.... elsewhere.

I have tried to lay out the facts and my perspective. Make up your own mind, of course. BTW we did have a day care previous to this (out of state) for 8 months. We were very happy with it. People greeted us with a smile and chatted. It was fine. We're not difficult people. But, we are looking elsewhere.

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Wonderful place for your children to learn. The staff is great and the teacher:student ratio is very low so your child gets alot of individual attention. The cost is higher than average due to the smaller classes and individual attention. Director is very sweet and really cares for the children. I would reccommend for those who are looking for child care.

5
★★★★★

Wonderful place for your children to learn. The staff is great and the teacher:student ratio is very low so your child gets alot of individual attention. The cost is higher than average due to the smaller classes and individual attention. Director is very sweet and really cares for the children. I would reccommend for those who are looking for child care.

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The school offers a very low student to teacher ratio, lower than the state recommends I believe. The teachers are WONDERFUL and VERY caring! The only problem is the tuition is SO high! But I guess you get what you pay for!

4
★★★★☆

The school offers a very low student to teacher ratio, lower than the state recommends I believe. The teachers are WONDERFUL and VERY caring! The only problem is the tuition is SO high! But I guess you get what you pay for!

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