Stitch

★★★★☆
  • 20 E Hargett St

    Raleigh, NC 27601

    Map & Directions
  • 919-833-8770

About Stitch

Details
Hours
Mon-Fri 10am-6pm
4.4 5
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.

I first went to Stitch in 2005-6 while I was living in Raleigh and got a custom bag. I still love it! Their customer service was amazing, and they were totally happy to make it even before it came out on the website. The store was much smaller then, but still fun and cutting-edge.

Since I moved away, I've purchased 2 more bags (1 custom), 2 iPhone cases, and 2 wallets. Love them all! Their shipping is really timely, even during the holiday season. Can't say enough good things about this business! I even want to have a kid, just for an excuse to get a diaper bag. :)

5
★★★★★

I first went to Stitch in 2005-6 while I was living in Raleigh and got a custom bag. I still love it! Their customer service was amazing, and they were totally happy to make it even before it came out on the website. The store was much smaller then, but still fun and cutting-edge.

Since I moved away, I've purchased 2 more bags (1 custom), 2 iPhone cases, and 2 wallets. Love them all! Their shipping is really timely, even during the holiday season. Can't say enough good things about this business! I even want to have a kid, just for an excuse to get a diaper bag. :)

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.

Love Holly's bags.

I've got three and use them interchangeably and frequently get comment on them especially outside the Triangle.

-colorful
-durable
-easy to clean
-home grown talent
-made in Raleigh

She makes purses (all sizes)
diaper bags
wallets
computer sleeves

proceed now to Stitch, downtown Raleigh

5
★★★★★

Love Holly's bags.

I've got three and use them interchangeably and frequently get comment on them especially outside the Triangle.

-colorful
-durable
-easy to clean
-home grown talent
-made in Raleigh

She makes purses (all sizes)
diaper bags
wallets
computer sleeves

proceed now to Stitch, downtown Raleigh

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.

WOW....ignore that last review! I just bought my 3rd Holly Aiken Bag plus I have a couple of her accesories. The Blast wallet is AMAZING! I highly recommend it. Not only can you pick from a wide variety of bags in the store but you can also order a bag custom! How cool is that. This last one I got I customed and it was so fun. You can pick from a bunch of patterns and colors. You give them your name and number and in a couple weeks you have a bag specifically designed FOR YOU! I think they are quite possibly the greatest bags ever! Forget Coach and Vera Bradley! Here comes Holly Aiken.
As for the customer service...there is none better! I have met Holly once or twice and she is not at all what I expected! She is young and down to earth. I expected some hauty designer but I met a fun, sweet young women! However, it is her right hand girl that makes the customer service so fabulous. There is a young lady that I swear sleeps on a cot in the back of the store because whenever the doors are open she is there! She has the patience of a God. I will admit that I am high maintenance but no matter how rediculous I can be she is so helpful and kind. She makes the shopping experience at Stitch pleasent and fun. Her name is Whitney!
My advice for anyone in the market for a new bag is to go to Stitch, ask for Whitney and enjoy your shopping experience!

2
★★★★★

WOW....ignore that last review! I just bought my 3rd Holly Aiken Bag plus I have a couple of her accesories. The Blast wallet is AMAZING! I highly recommend it. Not only can you pick from a wide variety of bags in the store but you can also order a bag custom! How cool is that. This last one I got I customed and it was so fun. You can pick from a bunch of patterns and colors. You give them your name and number and in a couple weeks you have a bag specifically designed FOR YOU! I think they are quite possibly the greatest bags ever! Forget Coach and Vera Bradley! Here comes Holly Aiken.
As for the customer service...there is none better! I have met Holly once or twice and she is not at all what I expected! She is young and down to earth. I expected some hauty designer but I met a fun, sweet young women! However, it is her right hand girl that makes the customer service so fabulous. There is a young lady that I swear sleeps on a cot in the back of the store because whenever the doors are open she is there! She has the patience of a God. I will admit that I am high maintenance but no matter how rediculous I can be she is so helpful and kind. She makes the shopping experience at Stitch pleasent and fun. Her name is Whitney!
My advice for anyone in the market for a new bag is to go to Stitch, ask for Whitney and enjoy your shopping experience!

Pros: Great Bags, customer service and shopping expirience!

Cons: Parking and they are not open on Monday

.

Stitch is a welcome relief from suffocating conventional baggage. The store is independently owned and operated by designer Holly Aiken. Thankfully I no longer need to tote around a Jansport McBackpack. I have made over 20 purchases from Stitch and have always gotten great customer service and timely delivery (I live in Manhattan). My friends are gushing over their diaper bags; even though they have traded in their motorcycles for minivans, they still get to look cool while sporting the baby goods. The styles are unique even for SOHO and the Lower East Side. I always get great feedback and compliments on my messenger bags. The Vegans love them. I love that all of the bags and accessories are MADE IN THE USA. Support your local designer!

2
★★★★★

Stitch is a welcome relief from suffocating conventional baggage. The store is independently owned and operated by designer Holly Aiken. Thankfully I no longer need to tote around a Jansport McBackpack. I have made over 20 purchases from Stitch and have always gotten great customer service and timely delivery (I live in Manhattan). My friends are gushing over their diaper bags; even though they have traded in their motorcycles for minivans, they still get to look cool while sporting the baby goods. The styles are unique even for SOHO and the Lower East Side. I always get great feedback and compliments on my messenger bags. The Vegans love them. I love that all of the bags and accessories are MADE IN THE USA. Support your local designer!

Pros: Unique Styles, Great Customer Service, Independently Owned and Operated, Made in USA

Cons: No Con, You get what you pay for--all Pro

.

Although her bags are vibrant and innovative the customer service is lackluster. The store lets you order customized bags and promises a week and a half turnaround but don't be fooled. I ordered a back 3.5 weeks ago and still have heard nothing about it. I have stopped by the store once (after 2 weeks) and called twice to check on the progress and still have gotten empty promises ranging from a couple of days to "it will be in today." All were untrue. Not only have I gotten the run around but I have received no apologies or reasons for the hold up on the bag. Do not go there for a personable shopping experience and do not be tempted to customize your own bag. It is totally not worth it!!!

1
★★☆☆☆

Although her bags are vibrant and innovative the customer service is lackluster. The store lets you order customized bags and promises a week and a half turnaround but don't be fooled. I ordered a back 3.5 weeks ago and still have heard nothing about it. I have stopped by the store once (after 2 weeks) and called twice to check on the progress and still have gotten empty promises ranging from a couple of days to "it will be in today." All were untrue. Not only have I gotten the run around but I have received no apologies or reasons for the hold up on the bag. Do not go there for a personable shopping experience and do not be tempted to customize your own bag. It is totally not worth it!!!

Pros: great design and color choices

Cons: horrible customer service, don't custom order a bag

 

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