Verizon

★★☆☆☆
  • 1720 E Dixon Blvd

    Shelby, NC 28152

    Map & Directions
  • 704-482-8255

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-F 10am-8pm, Sa 9am-8pm, Su 12pm-6pm
Languages
  • English

Communications & Utilities

Communications & Utilities
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1105 E Dixon Blvd Shelby, NC

2.0 3
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This store has MAJOR customer service issues! I have had NOTHING but PROBLEMS with this store! I have tried ordering replacement phones and the wrong ones were ordered! Just recently I visited the store with a technical issue and shortly after I left, my phone was disconnected...Turns out that they gave my number to another customer who was getting a new line while I was there! After almost an hour it was resolved over the phone with a call to their 800 number. This was only after I was told that they didn't want to disrupt the new customer's service and I would have to wait for them to get a hold of that customer! I would NOT recommend this store to my WORST ENEMY!!!!

1
★☆☆☆☆

This store has MAJOR customer service issues! I have had NOTHING but PROBLEMS with this store! I have tried ordering replacement phones and the wrong ones were ordered! Just recently I visited the store with a technical issue and shortly after I left, my phone was disconnected...Turns out that they gave my number to another customer who was getting a new line while I was there! After almost an hour it was resolved over the phone with a call to their 800 number. This was only after I was told that they didn't want to disrupt the new customer's service and I would have to wait for them to get a hold of that customer! I would NOT recommend this store to my WORST ENEMY!!!!

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.

Shelby's Verizon Wireless store's customer service stinks!!!! They are the most unhelpful people!! They will tell you one thing on the phone to get you to come in and then tell you something different once you're in the store. Also, prominent people who know the manager get preferential treatment, fees waived, etc.

PROS: none!
CONS: all

1
★☆☆☆☆

Shelby's Verizon Wireless store's customer service stinks!!!! They are the most unhelpful people!! They will tell you one thing on the phone to get you to come in and then tell you something different once you're in the store. Also, prominent people who know the manager get preferential treatment, fees waived, etc.

PROS: none!
CONS: all

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.

This is a great company if you are looking for a cell phone, they offer excellent coverage. I do think their prices are a little expensive for the phones and the packages, but it is a great store and nice employees.

4
★★★★☆

This is a great company if you are looking for a cell phone, they offer excellent coverage. I do think their prices are a little expensive for the phones and the packages, but it is a great store and nice employees.

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Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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