I visited the best little pet shop today--The owner was very friendly as were the employees--I found out later it was a family run store-that explains it I guess-They truly care about the customers and thier Pets.Everyone was friendly--offered to help me find or order what I needed if not in stock--the pets were all well cared for and in clean bedding.They also groom dogs.They were very knowledgeable about all pet care even helped me get my purchases to the car.