Express Alterations

★★★★★

About Express Alterations

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I am petite and have to get many of my clothes altered. It's difficult to find a quality tailor, so I was extremely relieved to find Express Alterations after moving to Charlotte. Adam and his crew do a highly professional job, going

3
★★★★★

I am petite and have to get many of my clothes altered. It's difficult to find a quality tailor, so I was extremely relieved to find Express Alterations after moving to Charlotte. Adam and his crew do a highly professional job, going

.

Brought an expensive italian wool suit jacket there to be tailored 6 weeks before my wedding. The guy told me to come back the following week. I came back and it wasn't ready. He told me to come back the next day. I came back the next

3
★★★★★

Brought an expensive italian wool suit jacket there to be tailored 6 weeks before my wedding. The guy told me to come back the following week. I came back and it wasn't ready. He told me to come back the next day. I came back the next

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I have taken some very expensive dresses, tops and pants in and all have come back looking great. I can't even tell anything had been done because they still look like they came from a store. All the alterations were perfect and professional. The guy who runs the store is really nice. The price is reasonable for the quality of work.

2
★★★★★

I have taken some very expensive dresses, tops and pants in and all have come back looking great. I can't even tell anything had been done because they still look like they came from a store. All the alterations were perfect and professional. The guy who runs the store is really nice. The price is reasonable for the quality of work.

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I am getting married and made a sash for myself using teal satin fabric. I attempted to make a tie for my husband-to-be but it failed miserably. We got my hubby's suit at S&K Menswear and they referred Express Alterations to us to get a custom tie made. So good referral there. Then I went online and saw the previous two reviews, and they were good, so I took my fabric there and ordered a custom tie. I dropped the fabric off on Thursday and he said it would be ready the following Tuesday. I called on Tuesday and it was not ready, and was told to come early afternoon on Wednesday to pick it up.

I went to pick up the tie at 1:15 p.m. but it was not ready. He said to come back at 4pm.

I called at 4 p.m. and he said it was not ready (still) and to come at 5:30-6:00.

I went back to the store at 5:45, and he said to wait there while he drive to the cleaners and pick up the tie that was being pressed. By this point I was beyond upset. He was making me wait and wait and was wasting my time. It took him not the 15-20 minutes he said it would, but 30 minutes.

Finally he got back and gave me the tie, which I will admit looks really good and professional. If I was just reviewing the quality of the tie, I'd give 5 stars.

But I am reviewing the entire experience, which was awful. If he had originally said that he couldn't have it ready until 6:30 on Wednesday, that would have been fine. But he gave me the run-around and kept me waiting and waiting. Four times he told me the tie would be ready, and it wasn't.

I will NEVER go to this alterations place again.

1
★★☆☆☆

I am getting married and made a sash for myself using teal satin fabric. I attempted to make a tie for my husband-to-be but it failed miserably. We got my hubby's suit at S&K Menswear and they referred Express Alterations to us to get a custom tie made. So good referral there. Then I went online and saw the previous two reviews, and they were good, so I took my fabric there and ordered a custom tie. I dropped the fabric off on Thursday and he said it would be ready the following Tuesday. I called on Tuesday and it was not ready, and was told to come early afternoon on Wednesday to pick it up.

I went to pick up the tie at 1:15 p.m. but it was not ready. He said to come back at 4pm.

I called at 4 p.m. and he said it was not ready (still) and to come at 5:30-6:00.

I went back to the store at 5:45, and he said to wait there while he drive to the cleaners and pick up the tie that was being pressed. By this point I was beyond upset. He was making me wait and wait and was wasting my time. It took him not the 15-20 minutes he said it would, but 30 minutes.

Finally he got back and gave me the tie, which I will admit looks really good and professional. If I was just reviewing the quality of the tie, I'd give 5 stars.

But I am reviewing the entire experience, which was awful. If he had originally said that he couldn't have it ready until 6:30 on Wednesday, that would have been fine. But he gave me the run-around and kept me waiting and waiting. Four times he told me the tie would be ready, and it wasn't.

I will NEVER go to this alterations place again.

Pros: Can take a tough job (like making a tie) and do it for you.

Cons: Awful customer experience; waste of time.

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Express Alterations did a fabulous job altering my wedding dress. They even added a french bustle!
Very reasonably priced and freindly!

2
★★★★★

Express Alterations did a fabulous job altering my wedding dress. They even added a french bustle!
Very reasonably priced and freindly!

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I have taken many things to Express Alterations to be altered or hemmed. They have always done an excellent job. They are very friendly and, true to their name, very fast.

2
★★★★★

I have taken many things to Express Alterations to be altered or hemmed. They have always done an excellent job. They are very friendly and, true to their name, very fast.

 

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