Capital Ford Lincoln Of Wilmington

★★★☆☆
  • 4222 Oleander Dr

    Wilmington, NC 28403

    Map & Directions
  • 910-378-3858

Automotive

Automotive
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I brought my car in, which was under warranty for a squeeking noise in the front suspension. This was the second time the car was in at a Ford dealership and I told them when I brought it in, keep it until you fix it. They called me two

3
★★★★★

I brought my car in, which was under warranty for a squeeking noise in the front suspension. This was the second time the car was in at a Ford dealership and I told them when I brought it in, keep it until you fix it. They called me two

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Upon looking for a used truck for business use, Capital Ford was able to find a truck to fit our needs. We were told that the vehicle went through a riggorous inspection to make sure it is top quality. Upon pre-purchase inspection there were several lights not working and a request for a bedliner. Lights were not able to be fixed due to it being a chevy truck and they deal with ford (after sale) Also the first use of truck the whole console of guages stopped working. When Capital was notified only a few days after purchase we were told it was purchased "as is". what happened to the pre-sell inspection?? we depended on that. They did suggest to put it on their diagnostics to find the issue at a $65.00 fee and would not take care of any repairs. We decided to go to Jeff Gordon Chev. Their service department researched the issue and found that the part was still under warrenty due to a recall. If Capital would have took the time just to look at what they sold....They would have seen that it was manufacturer issue with the vehicle. So sorry guys. We will not refer!!!!!!

0
★☆☆☆☆

Upon looking for a used truck for business use, Capital Ford was able to find a truck to fit our needs. We were told that the vehicle went through a riggorous inspection to make sure it is top quality. Upon pre-purchase inspection there were several lights not working and a request for a bedliner. Lights were not able to be fixed due to it being a chevy truck and they deal with ford (after sale) Also the first use of truck the whole console of guages stopped working. When Capital was notified only a few days after purchase we were told it was purchased "as is". what happened to the pre-sell inspection?? we depended on that. They did suggest to put it on their diagnostics to find the issue at a $65.00 fee and would not take care of any repairs. We decided to go to Jeff Gordon Chev. Their service department researched the issue and found that the part was still under warrenty due to a recall. If Capital would have took the time just to look at what they sold....They would have seen that it was manufacturer issue with the vehicle. So sorry guys. We will not refer!!!!!!

Pros: anxious salespersons

Cons: not sure what they are selling

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We tried to have our ford serviced at Capital Ford. Because it was a warranty recall they basically did not want to service the vehicle and kept forgetting that we/it was there for servicing. After leaving our vehicle there for 4 hours for a 15 minute repair, we took our vehicle and they said when the part comes in they will call us. Needless to say, we never received a call. We did the repair ourselves (it was that simple) and will never attempt going there again. Don't go there, a waste of your time.

1
★☆☆☆☆

We tried to have our ford serviced at Capital Ford. Because it was a warranty recall they basically did not want to service the vehicle and kept forgetting that we/it was there for servicing. After leaving our vehicle there for 4 hours for a 15 minute repair, we took our vehicle and they said when the part comes in they will call us. Needless to say, we never received a call. We did the repair ourselves (it was that simple) and will never attempt going there again. Don't go there, a waste of your time.

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