Cottman Transmission And Total Auto Care

★★★☆☆

Automotive

Automotive
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I appreciate the way they worked with me! Major problems with the transmission in my 2002 Lincoln LS. I knew it needed a lot of work but I could not pay it off immediately. The did not treat me poorly because of this. In fact, they understood the difficulty of a fixed income. I appreciate the quality work done and the respect shown!

5
★★★★★

I appreciate the way they worked with me! Major problems with the transmission in my 2002 Lincoln LS. I knew it needed a lot of work but I could not pay it off immediately. The did not treat me poorly because of this. In fact, they understood the difficulty of a fixed income. I appreciate the quality work done and the respect shown!

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Cottman's in Garner saved my hundreds of dollars by doing some research into the repair and computer update history of my Volvo before they did anything. What I thought was going to be an expensive transmission repair turned out to be a very small repair and an computer update by my Volvo dealership. Thank you Cottman's for being so honest, thoughtful and concerned.

5
★★★★★

Cottman's in Garner saved my hundreds of dollars by doing some research into the repair and computer update history of my Volvo before they did anything. What I thought was going to be an expensive transmission repair turned out to be a very small repair and an computer update by my Volvo dealership. Thank you Cottman's for being so honest, thoughtful and concerned.

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This Center was paid $2300 to rebuild and install a transmission for a high mileage Toyota, as this had been a wonderful car. The transmission "roared" and was brought back after only one mile. Cottman claimed that it was not the transmission that was causing this new sound. Another place checked it and said it was. Cottman took it back, and somehow totaled the car (probably fell off the tow truck that came to get it.) Cottman tried to keep the $2300 for a defective transmission that never worked. Something was covered up here. Finally refunded the money after it was obvious we were not leaving without it, and telling customers there what was going on. As if that was not enough, the wheel on my daughter's car was worked on by these folks during the same time period, and and that wheel started shaking badly on I 40, and if she had not slowed down and returned the car this could have been a disaster. Most likely someone did not tighten the lug nuts or left some off.

Inadequate supervision, training, but worst of all, dishonest.

1
★☆☆☆☆

This Center was paid $2300 to rebuild and install a transmission for a high mileage Toyota, as this had been a wonderful car. The transmission "roared" and was brought back after only one mile. Cottman claimed that it was not the transmission that was causing this new sound. Another place checked it and said it was. Cottman took it back, and somehow totaled the car (probably fell off the tow truck that came to get it.) Cottman tried to keep the $2300 for a defective transmission that never worked. Something was covered up here. Finally refunded the money after it was obvious we were not leaving without it, and telling customers there what was going on. As if that was not enough, the wheel on my daughter's car was worked on by these folks during the same time period, and and that wheel started shaking badly on I 40, and if she had not slowed down and returned the car this could have been a disaster. Most likely someone did not tighten the lug nuts or left some off.

Inadequate supervision, training, but worst of all, dishonest.

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0 out of 1 people found this review helpful.

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I've had a number of my vehicles serviced there and some have been older vehicles with close to 100K miles. They never tried to sell me a transmission because they said they were fine, even though some shops would try due to the mileage.
I found the owner and the key mechanics there very helpful and would recommend them highly.
I've referred other folks there and they did well also.

4
★★★★☆

I've had a number of my vehicles serviced there and some have been older vehicles with close to 100K miles. They never tried to sell me a transmission because they said they were fine, even though some shops would try due to the mileage.
I found the owner and the key mechanics there very helpful and would recommend them highly.
I've referred other folks there and they did well also.

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1 out of 1 people found this review helpful.

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Had our Caravan repaired at Cottman in Garner due to good word of mouth comments. Very good service and thankful to have gone out of our way to find them. Told by another shop it was an internal transmission problem, they found an electronic problem that saved $hundreds.

4
★★★★☆

Had our Caravan repaired at Cottman in Garner due to good word of mouth comments. Very good service and thankful to have gone out of our way to find them. Told by another shop it was an internal transmission problem, they found an electronic problem that saved $hundreds.

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1 out of 1 people found this review helpful.

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Having transmission problems is bad enough. I heard from a friend that Cottman Transmission Services was a reputable dealer. I beg to differ. Took my car in for transmission repair. Was givn quote and told it would be ready in 4 hours. When I got there, they had JUST started on my car. I was later told it would be $150 more than first thought. I came back at closing and it was NOT yet ready. Had to keep the rental. Told would be ready by 10 AM the next morning. I got there at 10:10 - finally at 2:15 I was presented with a bill. There was no compassion shown on the part of the staff and the checkout tookk 25 minutes to settle. DO NOT RECOMMEND

1
★☆☆☆☆

Having transmission problems is bad enough. I heard from a friend that Cottman Transmission Services was a reputable dealer. I beg to differ. Took my car in for transmission repair. Was givn quote and told it would be ready in 4 hours. When I got there, they had JUST started on my car. I was later told it would be $150 more than first thought. I came back at closing and it was NOT yet ready. Had to keep the rental. Told would be ready by 10 AM the next morning. I got there at 10:10 - finally at 2:15 I was presented with a bill. There was no compassion shown on the part of the staff and the checkout tookk 25 minutes to settle. DO NOT RECOMMEND

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My grandfather was here visiting and his transmission went. The name Cottman was a name he recognized so he went there. They gave him the run around and his transmission barely made it back to NY before it broke again. I would not send my worst neighbor there!

2
★★☆☆☆

My grandfather was here visiting and his transmission went. The name Cottman was a name he recognized so he went there. They gave him the run around and his transmission barely made it back to NY before it broke again. I would not send my worst neighbor there!

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