CarMax

★★★☆☆
CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No problem! You can ship a car from one CarMax store to another, with no obligation (fee may apply).
  • 8520 Glenwood Ave

    Raleigh, NC 27612

    Cross street: Find us 2 miles east of Raleigh-Durham Airport, west of Crabtree Valley Mall.

    Map & Directions
  • 919-783-9494

About CarMax

Details
Hours
Sun 12pm-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm
2.6842 19
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Bought my last three cars there, going to buy my fourth. Got almost screwed by Auction Direct so we were very jaded walking in the door. I asked for the sales manager, told her what happened at Auction Direct, and asked her to recomend a salesperson who was not new and truly knew what they were doing. She recomended Benson and he has been very straightforward and honest so far. Having "my new car" transfered from Winston-Salem to Raleigh in 4 days for no cost. Love the fact that there has been no pressure at all, especially since the actual car isnt here yet. Love the up front pricing, especially since with a traditional dealership they are going to make thier money one way or another. No suprises so far, hope it stays that way!

5
★★★★★

Bought my last three cars there, going to buy my fourth. Got almost screwed by Auction Direct so we were very jaded walking in the door. I asked for the sales manager, told her what happened at Auction Direct, and asked her to recomend a salesperson who was not new and truly knew what they were doing. She recomended Benson and he has been very straightforward and honest so far. Having "my new car" transfered from Winston-Salem to Raleigh in 4 days for no cost. Love the fact that there has been no pressure at all, especially since the actual car isnt here yet. Love the up front pricing, especially since with a traditional dealership they are going to make thier money one way or another. No suprises so far, hope it stays that way!

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Have pruchased two vechicles from Carmax over the past couple of years. 2005 Dodge 1500 and 2003 Corvette. Dealt with C J Jernigan Sales Consultant on both deals. She was very atentative duirng both transactions. Corvette came in from another Carmax location. C J kept me informed as to the status regularly. Brought extented service plans on both vechicles. Had minor shifter issue with Vette. Repaired, no questions asked. Everyone I dealt with at the Raleigh Carmax was very friendly and knowledgeable of their thier job....Will I go back? YES.......

4
★★★★☆

Have pruchased two vechicles from Carmax over the past couple of years. 2005 Dodge 1500 and 2003 Corvette. Dealt with C J Jernigan Sales Consultant on both deals. She was very atentative duirng both transactions. Corvette came in from another Carmax location. C J kept me informed as to the status regularly. Brought extented service plans on both vechicles. Had minor shifter issue with Vette. Repaired, no questions asked. Everyone I dealt with at the Raleigh Carmax was very friendly and knowledgeable of their thier job....Will I go back? YES.......

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Valued my car way under value because they said it had been in an accident and had frame damage despite clean car fax history. I took the car back to the dealer (made a trip to Charleston SC) and they couldn't find any damage. I just recently got rid of that car at a reputable Mazda dealer and they found no problems whatsoever, which leaves me to assume that CarFax really just wanted to rip me off. Don't trust em!

0
★☆☆☆☆

Valued my car way under value because they said it had been in an accident and had frame damage despite clean car fax history. I took the car back to the dealer (made a trip to Charleston SC) and they couldn't find any damage. I just recently got rid of that car at a reputable Mazda dealer and they found no problems whatsoever, which leaves me to assume that CarFax really just wanted to rip me off. Don't trust em!

Cons: Just waiting to Rip you off

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You cannot beat the prices for the quality of the car. We have bought five cars at this Carmax in the past fifteen years and are always satisfied with how the car works. Two of our cars died at ripe old ages, one is still in use after seven years and two got into accidents with deer. I would not recommend selling your car to Carmax, though. They never give you what your car is really worth, which is why they can sell slightly used cars for so cheap. We got suckered into selling our used car to them once, and will never do it again. They will continue to find suckers to sell their cars for less than they're worth which is good only for the consumer.

4
★★★★☆

You cannot beat the prices for the quality of the car. We have bought five cars at this Carmax in the past fifteen years and are always satisfied with how the car works. Two of our cars died at ripe old ages, one is still in use after seven years and two got into accidents with deer. I would not recommend selling your car to Carmax, though. They never give you what your car is really worth, which is why they can sell slightly used cars for so cheap. We got suckered into selling our used car to them once, and will never do it again. They will continue to find suckers to sell their cars for less than they're worth which is good only for the consumer.

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I bought a Chrysler 300C a year ago and had a great experience. The car was mint and so was the sales person. Seeing the recent bad comments, I wonder if management has changed. I am looking to buy another car from them but with the recent bad comment am hesitating, Any good recent comments?

4
★★★★☆

I bought a Chrysler 300C a year ago and had a great experience. The car was mint and so was the sales person. Seeing the recent bad comments, I wonder if management has changed. I am looking to buy another car from them but with the recent bad comment am hesitating, Any good recent comments?

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Brought my 2002 Dodge Dakota R/T 5.9 mpi with 74,000 actual miles, never wrecked, in Better then average condition for an appraisal. After about 20 min they came to me with an offer of $2,500. They friendly staff told me that my truck was not a real R/T and could only be sold as a regular Dakota Sport. I have since called and verified from my VIN through Chrysler that my truck is in fact a true R/T and they were trying to scam me out of an additional $2,000.00 I just sold the truck this afternoon for $7,800.00 with a starting price of $8,500.00 Do not waste your valuable time with these Professional con artist.

1
★☆☆☆☆

Brought my 2002 Dodge Dakota R/T 5.9 mpi with 74,000 actual miles, never wrecked, in Better then average condition for an appraisal. After about 20 min they came to me with an offer of $2,500. They friendly staff told me that my truck was not a real R/T and could only be sold as a regular Dakota Sport. I have since called and verified from my VIN through Chrysler that my truck is in fact a true R/T and they were trying to scam me out of an additional $2,000.00 I just sold the truck this afternoon for $7,800.00 with a starting price of $8,500.00 Do not waste your valuable time with these Professional con artist.

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.

Exercise plenty of caution if buying a car from Carmax in Raleigh. They don't give a hoot about you once you've driven the car off their lot, and will find every 'loophole' and excuse to not help you once you've inadvertently bought a car from them with issues that need to be addressed.

0
★☆☆☆☆

Exercise plenty of caution if buying a car from Carmax in Raleigh. They don't give a hoot about you once you've driven the car off their lot, and will find every 'loophole' and excuse to not help you once you've inadvertently bought a car from them with issues that need to be addressed.

Pros: plenty of cars in the lot

Cons: rudeness, lack of caring in service dept

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In my view the entire appraisal ad is a con. I had my car appraised in Raleigh that they would sell for approximately $14,000 and they only offered $5,000. Their appraiser is either incompetent or a fraud. Don't waste your time.

1
★☆☆☆☆

In my view the entire appraisal ad is a con. I had my car appraised in Raleigh that they would sell for approximately $14,000 and they only offered $5,000. Their appraiser is either incompetent or a fraud. Don't waste your time.

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Carmax basically talks up a great sales pitch, but once you've bought a car from them, WATCH OUT! You're on your own, no more 'nice guy' act! Heaven forbid if you discover something wrong with the car and have to deal with their service department. They are obnoxious and condescending. The service managers don't even bother returning your calls, and if by chance you happen to catch them by phone (they are ALWAYS ""in a meeting"" and unavailable), they just continue the rudeness that seems to be the norm over there. They don't seem to give a hoot about customer satisfaction once you have bought the car. I will not be returning there, and neither will anyone I know. Unfortunately on this site a star is required, but in reality, I would rate them at ZERO STARS.

0
★☆☆☆☆

Carmax basically talks up a great sales pitch, but once you've bought a car from them, WATCH OUT! You're on your own, no more 'nice guy' act! Heaven forbid if you discover something wrong with the car and have to deal with their service department. They are obnoxious and condescending. The service managers don't even bother returning your calls, and if by chance you happen to catch them by phone (they are ALWAYS ""in a meeting"" and unavailable), they just continue the rudeness that seems to be the norm over there. They don't seem to give a hoot about customer satisfaction once you have bought the car. I will not be returning there, and neither will anyone I know. Unfortunately on this site a star is required, but in reality, I would rate them at ZERO STARS.

Cons: Customer Service is horrible! Lousy service dept.

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AWFUL CUSTOMER SERVICE after you buy!!! I would not recommend this place to my worst enemy! They are super nice to you to get you to buy, but beware once you drive that car off their lot! Just as expected, things start to happen once their 30 day' warranty' is up, then you are screwed, even with things that were wrong when you bought the car. I was promised that the things that were wrong were taken care of prior to bringing the car home. I found out past 30 days that they were NOT. Spoke to the service people including the manager and they would do nothing, literally telling me that it was my problem now. Nasty, condescending treatment, shoulder shrugging 'don't care' attitudes from all whom I dealt with in the service department. I will NEVER go back there again, even though I have a so called joke of an extended warranty for repairs there. I'd rather pay extra to have my car repairs done at a trustworthy place where folks have integrity. Carmax in Raleigh doesn't deserve one more dime from me and I am sorry I ever went there to begin with. I have no doubt that anyone here who gives them a high rating is a fake.

1
★☆☆☆☆

AWFUL CUSTOMER SERVICE after you buy!!! I would not recommend this place to my worst enemy! They are super nice to you to get you to buy, but beware once you drive that car off their lot! Just as expected, things start to happen once their 30 day' warranty' is up, then you are screwed, even with things that were wrong when you bought the car. I was promised that the things that were wrong were taken care of prior to bringing the car home. I found out past 30 days that they were NOT. Spoke to the service people including the manager and they would do nothing, literally telling me that it was my problem now. Nasty, condescending treatment, shoulder shrugging 'don't care' attitudes from all whom I dealt with in the service department. I will NEVER go back there again, even though I have a so called joke of an extended warranty for repairs there. I'd rather pay extra to have my car repairs done at a trustworthy place where folks have integrity. Carmax in Raleigh doesn't deserve one more dime from me and I am sorry I ever went there to begin with. I have no doubt that anyone here who gives them a high rating is a fake.

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We just bought our car from Carmax tonight on a Friday night after 5:30, we were greeted warmly as soon as we entered the door. Mr. Frank Bates was warm and helpful, the whole process was made easier by his friendly and welcoming demeanor. We were thoroughly impressed with Mr. Bates and the carmax team. In this age of "badgers" it is rare to find a truly professional salesman. We have looked at numerous dealerships both small and large and Carmax provided us with the best deal, as well as the best options for financing our purchase. Overall we would highly recommend the Carmax of Raleigh to anyone.

5
★★★★★

We just bought our car from Carmax tonight on a Friday night after 5:30, we were greeted warmly as soon as we entered the door. Mr. Frank Bates was warm and helpful, the whole process was made easier by his friendly and welcoming demeanor. We were thoroughly impressed with Mr. Bates and the carmax team. In this age of "badgers" it is rare to find a truly professional salesman. We have looked at numerous dealerships both small and large and Carmax provided us with the best deal, as well as the best options for financing our purchase. Overall we would highly recommend the Carmax of Raleigh to anyone.

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.

Frank Bates at Carmax was a horrible "sales consultant." We took our vehicle into Carmax on a Friday night for an appraisal. During and after the appraisal Mr. Bates was insulting and downright hostile. When I received the appraisal, Mr. Bates told me "now go sell it somewhere else." I apologize, Mr.Frank Bates, for actually making you work (stand around?) on a Friday night but since I work out of town most of the week, Friday night was the only time I could make it to the Raleigh Carmax location. Believe me, I have many better ways to spend a Friday evening than enduring your hostile attitude and insulting comments. We bought our last car from the Raleigh Carmax and have always lauded the great service. However, based on my recent experience, I must acknowledge that customer service at this location has gone the way of the dodo. Mr. Frank Bates, your title may be "sales consultant," but you are still a used car salesman, and a poor one at that. You may want to consider changing your title to "sales repellant," it would be more accurate. Raleigh NC Carmax SUCKS!!!!

1
★☆☆☆☆

Frank Bates at Carmax was a horrible "sales consultant." We took our vehicle into Carmax on a Friday night for an appraisal. During and after the appraisal Mr. Bates was insulting and downright hostile. When I received the appraisal, Mr. Bates told me "now go sell it somewhere else." I apologize, Mr.Frank Bates, for actually making you work (stand around?) on a Friday night but since I work out of town most of the week, Friday night was the only time I could make it to the Raleigh Carmax location. Believe me, I have many better ways to spend a Friday evening than enduring your hostile attitude and insulting comments. We bought our last car from the Raleigh Carmax and have always lauded the great service. However, based on my recent experience, I must acknowledge that customer service at this location has gone the way of the dodo. Mr. Frank Bates, your title may be "sales consultant," but you are still a used car salesman, and a poor one at that. You may want to consider changing your title to "sales repellant," it would be more accurate. Raleigh NC Carmax SUCKS!!!!

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0 out of 1 people found this review helpful.

.

I was very pleased with our experience at carmax. We sold a vehicle and were given a great price,then decided to purchase also. I test drove many vehicles and the sales persons had no problems with this, he also had to do it twice with every vehicle to prevent putting the car seat in and out of all these cars. My husband would watch the baby while I test drove then we'd swap. We also took advantage of the five day return policy. I drove the truck for two days and just didn't love it. We took it back no questions asked. We then purchased another. How many dealerships would do that? And the no haggling saves everyone time. If you wanna haggle go to a normal dealership.

4
★★★★☆

I was very pleased with our experience at carmax. We sold a vehicle and were given a great price,then decided to purchase also. I test drove many vehicles and the sales persons had no problems with this, he also had to do it twice with every vehicle to prevent putting the car seat in and out of all these cars. My husband would watch the baby while I test drove then we'd swap. We also took advantage of the five day return policy. I drove the truck for two days and just didn't love it. We took it back no questions asked. We then purchased another. How many dealerships would do that? And the no haggling saves everyone time. If you wanna haggle go to a normal dealership.

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.

By looking at their website you could come to the conclusion that CarMax has good prices and a huge inventory.

However don't be taken in! All the dealership is interested in is your checkbook. They will not accept deposits on vehicle and they will not let you drive or start the vehicle without telling them you will buy it right then and there.

The units look good in the website photos but when you get in one they are filthy!

Also their ads are misleading.

However; they are very good at one thing: Turning away high quality customers and making sure they never return.

1
★☆☆☆☆

By looking at their website you could come to the conclusion that CarMax has good prices and a huge inventory.

However don't be taken in! All the dealership is interested in is your checkbook. They will not accept deposits on vehicle and they will not let you drive or start the vehicle without telling them you will buy it right then and there.

The units look good in the website photos but when you get in one they are filthy!

Also their ads are misleading.

However; they are very good at one thing: Turning away high quality customers and making sure they never return.

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.

The service at this facility is atrocious. I was kept waiting literally for an hour and a half in a sales representative's office, subjected to draconian policies by salesmen who were utterly clueless about the cars they were attempting to sell me, and basically had nearly two whole hours of my life wasted by these people.

I arrived, nearly cash-in-hand, knowing exactly what I wanted and how to get it. My sale was theirs to screw up, and screw it up they did! Do yourself a favor and buy a used car from someone who actually cares about selling it to you.

Haggle-free, by the way, is a euphemism for "non-negotiable".

PROS: Caters especially to those who enjoy jumping through hoops.
CONS: Clueless salesmen. Horrible service. No customer care.

1
★☆☆☆☆

The service at this facility is atrocious. I was kept waiting literally for an hour and a half in a sales representative's office, subjected to draconian policies by salesmen who were utterly clueless about the cars they were attempting to sell me, and basically had nearly two whole hours of my life wasted by these people.

I arrived, nearly cash-in-hand, knowing exactly what I wanted and how to get it. My sale was theirs to screw up, and screw it up they did! Do yourself a favor and buy a used car from someone who actually cares about selling it to you.

Haggle-free, by the way, is a euphemism for "non-negotiable".

PROS: Caters especially to those who enjoy jumping through hoops.
CONS: Clueless salesmen. Horrible service. No customer care.

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I am very pleased with my recent purchase from CarMax.
Salesman Benson, with an accent explained the unique way CarMax does business and it was smooth all the way. No haggling, my credit not being the best, he said and I quote, " there is excellent, bad and anywhere in between....we are all there" I bought my Chevy Malibu and he called to make sure I was happy with the car. PS You can return a car if not satisfied.
Kabinet

5
★★★★★

I am very pleased with my recent purchase from CarMax.
Salesman Benson, with an accent explained the unique way CarMax does business and it was smooth all the way. No haggling, my credit not being the best, he said and I quote, " there is excellent, bad and anywhere in between....we are all there" I bought my Chevy Malibu and he called to make sure I was happy with the car. PS You can return a car if not satisfied.
Kabinet

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.

We recently purchased a car with Carmax. While we were happy with the car we bought I don't think that we would buy another one from Carmax again. There were several issues that we had that we needed to be the ones to follow up with. The customer service was below par. While they do have a great selection of makes and models, the way we were treated will be what stands out in our mind with Carmax. One positive thing is that they do have a room for children to play in while you are looking at cars.

3
★★★☆☆

We recently purchased a car with Carmax. While we were happy with the car we bought I don't think that we would buy another one from Carmax again. There were several issues that we had that we needed to be the ones to follow up with. The customer service was below par. While they do have a great selection of makes and models, the way we were treated will be what stands out in our mind with Carmax. One positive thing is that they do have a room for children to play in while you are looking at cars.

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.

I like that Carmax lists their inventory online so that I found the car that I wanted online. When I went to the store I test drove it and a couple others and ended up buying the one I found online. There was no haggling on the price and no pressure. It was a great experience buying a car and I would go back there again.

4
★★★★☆

I like that Carmax lists their inventory online so that I found the car that I wanted online. When I went to the store I test drove it and a couple others and ended up buying the one I found online. There was no haggling on the price and no pressure. It was a great experience buying a car and I would go back there again.

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.

All of the prices are fixed at CarMax, so there is never any haggling. The salespeople at this location were totally non-aggressive and didn't immediatley make me feel like I was going to be scammed (like most used-car salesmen). I got the car I wanted to get at about the price I was looking for!

4
★★★★☆

All of the prices are fixed at CarMax, so there is never any haggling. The salespeople at this location were totally non-aggressive and didn't immediatley make me feel like I was going to be scammed (like most used-car salesmen). I got the car I wanted to get at about the price I was looking for!

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