Town & Country Veterinary Hospital

★★★★☆
  • 2010 N Salem St

    Apex, NC 27523

    Map & Directions
  • 919-387-7833

About Town & Country Veterinary Hospital

Hours
Mon-Fri 7:30 am – 12:00 pm, 3:00 – 6:00 pm Sat 9:00 am – 12:00 pm, 4:00 – 5:00 pm Sun Closed

Pets & Animals

Pets & Animals
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I have been going to Town & Country Vet Hospital for at least 11 years and I would recommend them to anyone.

5
★★★★★

I have been going to Town & Country Vet Hospital for at least 11 years and I would recommend them to anyone.

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The vets take the time to answer all of your questions and talk with you about concerns you may be having with your pets.

5
★★★★★

The vets take the time to answer all of your questions and talk with you about concerns you may be having with your pets.

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The boarding services are top of the line. The kennels are clean, the have individual runs for each dog they don't just put them in a cage. They take them out and play with them.

5
★★★★★

The boarding services are top of the line. The kennels are clean, the have individual runs for each dog they don't just put them in a cage. They take them out and play with them.

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The staff has been amazing over the years. I wouldn't take my pets anywhere else.

5
★★★★★

The staff has been amazing over the years. I wouldn't take my pets anywhere else.

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My dog has a history of invasive lipomas. In 2010 we had 2 surgeries on her back leg to remove a fairly difficult one. The first surgery was at our old vet who opened her up, said it was "beyond the scope of what they could do", & 10 days later we ended up going to an Oncologist to perform the 2nd successful surgery. So, I know how an invasive lipoma can be wrapped up in the muscle, be very difficult to remove & in my experience, should be handled by a specialist. Our dog had major reactions to the pain medications, steroids & had a suture reaction during this time, too. So on top of the two surgeries, we had multiple ER visits to deal with all the side effects of the 2 surgeries. So if I hear "invasive lipoma" my instinct is to go straight to the specialist.

We've been going to Town & Country for a little over a year & had been keeping a close eye on all our dog's lumps & bumps with the help of Dr. Ashford. On a visit in July 2012, we took our dog in for a bump check. Dr. Ashford took a needle aspirate of a hard cyst on our dog's right shoulder. The slide/aspirate was suspicious, with "plasma cells". Dr. Ashford recommended that we get that removed ASAP. Also on this visit, we also measured a squishy lipoma in her left armpit & discovered that it had grown roughly from 2cm to over 3cm. The squishy lipoma wasn't an urgent matter, but it was a good idea to get it out before it got bigger, when it could be a problem (I was told that they could not operate on it if it got "bigger than the size of a golf ball") & why not two birds with one stone. It was very clear that we were removing an "easy encapsulated squishy" lipoma, which we were told should "pop right out" on her left armpit & a hard bump cyst on her top right shoulder. So that day we established the two areas of removal with Dr. Ashford. I scheduled the surgery for August 1st.

Before surgery, I wanted to meet the surgeon & discuss the anesthesia, pain meds etc (Due to my dog having reactions to so many meds). They did not recommend this appointment, as far as they were concerned our dog was all ready for surgery, but I insisted on it & paid for it. At this appointment, the surgeon, Dr. Groulx, was feeling around our dog to see what lipoma & what cyst she was going to remove. In retrospect, this is the time I should have been VERY alert & aware of what she was doing because somehow, we learned later, it was at this point she found a different lipoma to remove. Her hands were all under my dog, who is 70 pounds & very hairy, so I wasn't sure where her hands were. The top shoulder cyst was obvious. I remember saying "armpit" over & over, but sadly, I don't remember if I said which side. The armpit lipoma is very obvious, hangs down, is squishy & bulbous, so I just didn't think I had to get my hands in there with the doctor, especially if her "chart" would say what was being removed. I'm beating myself up for not paying more attention at this point. I didn't think that we needed to reestablish what was going to be removed. A few hours after the surgery, my dog rolled on her side & I noticed that the surgery site was nowhere near an armpit, about 7-8 inches away from any armpits. I was really confused about this. I called Town & Country and they reassured me that maybe it looks far away from the armpit when my dog lays down, but not to worry about it.

2 weeks later, during the removal of the stitches, we found out that they removed an entirely different lipoma. An invasive lipoma on her chest on the right, under the muscle, to be exact. Dr. Ashford claims that he told us all about it, his notes were clear about it, that Dr. Groulx had re-established it & puts some of the blame on my husband & I for not clearing that up with the surgeon at our non-regulation appointment. If we would have heard the words "invasive lipoma" & "muscle", I would have immediately taken her back to the specialist that performed the 2nd surgery on her leg. There is no way I would have let that slip by unnoticed. So, where was this "breakdown of communication"? Did I hear him wrong the first time? Were Dr. Ashford's notes right or wrong? Was I responsible for telling the surgeon exactly what she was going to remove? Did the surgeon, Dr. Groulx, actually remove a lipoma that needed to come out? Did it need to come out? We'll never know!

Our dog is having another suture reaction & currently (8/17/12) has a large hard swollen lump on the lipoma site. Dr. Ashford not only offered to give her a free cortizone/dethamexazone injection, he offered to give us free anesthesia to get that left armpit squishy lipoma removed, when we're ready. A very nice offer, but I'm probably not going back to T&C. I feel like they turned the blame on me for this "communication breakdown" & I don't want to run the risk of that happening again.

1
★☆☆☆☆

My dog has a history of invasive lipomas. In 2010 we had 2 surgeries on her back leg to remove a fairly difficult one. The first surgery was at our old vet who opened her up, said it was "beyond the scope of what they could do", & 10 days later we ended up going to an Oncologist to perform the 2nd successful surgery. So, I know how an invasive lipoma can be wrapped up in the muscle, be very difficult to remove & in my experience, should be handled by a specialist. Our dog had major reactions to the pain medications, steroids & had a suture reaction during this time, too. So on top of the two surgeries, we had multiple ER visits to deal with all the side effects of the 2 surgeries. So if I hear "invasive lipoma" my instinct is to go straight to the specialist.

We've been going to Town & Country for a little over a year & had been keeping a close eye on all our dog's lumps & bumps with the help of Dr. Ashford. On a visit in July 2012, we took our dog in for a bump check. Dr. Ashford took a needle aspirate of a hard cyst on our dog's right shoulder. The slide/aspirate was suspicious, with "plasma cells". Dr. Ashford recommended that we get that removed ASAP. Also on this visit, we also measured a squishy lipoma in her left armpit & discovered that it had grown roughly from 2cm to over 3cm. The squishy lipoma wasn't an urgent matter, but it was a good idea to get it out before it got bigger, when it could be a problem (I was told that they could not operate on it if it got "bigger than the size of a golf ball") & why not two birds with one stone. It was very clear that we were removing an "easy encapsulated squishy" lipoma, which we were told should "pop right out" on her left armpit & a hard bump cyst on her top right shoulder. So that day we established the two areas of removal with Dr. Ashford. I scheduled the surgery for August 1st.

Before surgery, I wanted to meet the surgeon & discuss the anesthesia, pain meds etc (Due to my dog having reactions to so many meds). They did not recommend this appointment, as far as they were concerned our dog was all ready for surgery, but I insisted on it & paid for it. At this appointment, the surgeon, Dr. Groulx, was feeling around our dog to see what lipoma & what cyst she was going to remove. In retrospect, this is the time I should have been VERY alert & aware of what she was doing because somehow, we learned later, it was at this point she found a different lipoma to remove. Her hands were all under my dog, who is 70 pounds & very hairy, so I wasn't sure where her hands were. The top shoulder cyst was obvious. I remember saying "armpit" over & over, but sadly, I don't remember if I said which side. The armpit lipoma is very obvious, hangs down, is squishy & bulbous, so I just didn't think I had to get my hands in there with the doctor, especially if her "chart" would say what was being removed. I'm beating myself up for not paying more attention at this point. I didn't think that we needed to reestablish what was going to be removed. A few hours after the surgery, my dog rolled on her side & I noticed that the surgery site was nowhere near an armpit, about 7-8 inches away from any armpits. I was really confused about this. I called Town & Country and they reassured me that maybe it looks far away from the armpit when my dog lays down, but not to worry about it.

2 weeks later, during the removal of the stitches, we found out that they removed an entirely different lipoma. An invasive lipoma on her chest on the right, under the muscle, to be exact. Dr. Ashford claims that he told us all about it, his notes were clear about it, that Dr. Groulx had re-established it & puts some of the blame on my husband & I for not clearing that up with the surgeon at our non-regulation appointment. If we would have heard the words "invasive lipoma" & "muscle", I would have immediately taken her back to the specialist that performed the 2nd surgery on her leg. There is no way I would have let that slip by unnoticed. So, where was this "breakdown of communication"? Did I hear him wrong the first time? Were Dr. Ashford's notes right or wrong? Was I responsible for telling the surgeon exactly what she was going to remove? Did the surgeon, Dr. Groulx, actually remove a lipoma that needed to come out? Did it need to come out? We'll never know!

Our dog is having another suture reaction & currently (8/17/12) has a large hard swollen lump on the lipoma site. Dr. Ashford not only offered to give her a free cortizone/dethamexazone injection, he offered to give us free anesthesia to get that left armpit squishy lipoma removed, when we're ready. A very nice offer, but I'm probably not going back to T&C. I feel like they turned the blame on me for this "communication breakdown" & I don't want to run the risk of that happening again.

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Business Response:

I was very disappointed to read Ms. Carrie Hannegan??s recent post/review. The doctors and staff at Town and Country Veterinary Hospital strive to provide superior service to all of our patients and clients. When a client is dissatisfied in the care that they received in any way, we go out of our way to address the situation immediately. I feel that I must respond to help clarify what transpired. On 07/26/12 Ms. Hannegan??s dog Nutmeg was examined for masses she was concerned about. I discussed with Ms. Hannegan removal of the two masses both of which were on the RIGHT side. She then met with my associate Dr Groulx on 07/30/12 the day before scheduled surgery. At this appointment Ms. Hannegan again pointed out and discussed the two RIGHT sided masses which I had previously examined and documented in the medical record. The surgery was performed 08/01/12 and both masses were removed without complication. Two weeks later at the suture removal appointment a mild inner suture reaction was noted and the skin sutures were removed with good healing. At this time Ms. Hannegan stated that the wrong mass had been removed. It was explained to her that the mass she had pointed out and was documented in the medical record on two different occasions with two different doctors and their assistants, was indeed the one that had been removed. Feeling for her situation, that there was an additional mass that she had failed to mention on the LEFT side of Nutmeg, I offered to remove it without charging an additional anesthesia fee. I also offered a follow up evaluation of the mild inner suture reaction, and possible cortisone injection if necessary all at no additional charge. As of this time Ms. Hannegan has declined both generous offers. I feel that Town and Country Veterinary Hospital exhibited exceptional professionalism and compassion toward Ms. Hannegan and in the care of her dog Nutmeg.
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Everyone is always so friendly and professional. They really go above and beyond, especially in times of grief. They are a great group of people. I recommend them to anyone.

5
★★★★★

Everyone is always so friendly and professional. They really go above and beyond, especially in times of grief. They are a great group of people. I recommend them to anyone.

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I have used Town and Country Vet hospital for several types of services. My Dogs and cats were neutered and spayed here, and have had surgeries. I have used there kennel and have been very much satisfied with the services. They are so patient with me and they help me a lot. They follow the medications that I am giving to my pets and they always call me back when I have a question. Dr. Groulx and Dr. Ashford will even come help me if I need help with my pets and pick them up.

5
★★★★★

I have used Town and Country Vet hospital for several types of services. My Dogs and cats were neutered and spayed here, and have had surgeries. I have used there kennel and have been very much satisfied with the services. They are so patient with me and they help me a lot. They follow the medications that I am giving to my pets and they always call me back when I have a question. Dr. Groulx and Dr. Ashford will even come help me if I need help with my pets and pick them up.

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I have been taking my pets to this practice for a very long time so I am obviously very happy with them. Everyone there from the office manager to the people at the front desk are all very knowledgeable. They are all very courteous, the vet technicians are very experienced and caring. You just can't beat it, and to top it all off they are good members of the Apex community too.

5
★★★★★

I have been taking my pets to this practice for a very long time so I am obviously very happy with them. Everyone there from the office manager to the people at the front desk are all very knowledgeable. They are all very courteous, the vet technicians are very experienced and caring. You just can't beat it, and to top it all off they are good members of the Apex community too.

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I wish I could offer 2 reviews- one for the vet and one for the kennel. I adore Dr. Ashford, he was the very best vet for my long lived dachshund (she passed away). The kennel, not so much. Experienced very rude behavior by the kennel owner's daughter, and their weekend and holiday hours don't work for working people or folks traveling back from the west coast on Sunday. (One short hour of open, too early to make it).

2
★★☆☆☆

I wish I could offer 2 reviews- one for the vet and one for the kennel. I adore Dr. Ashford, he was the very best vet for my long lived dachshund (she passed away). The kennel, not so much. Experienced very rude behavior by the kennel owner's daughter, and their weekend and holiday hours don't work for working people or folks traveling back from the west coast on Sunday. (One short hour of open, too early to make it).

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I've been using T&C since 2001 and have always been very happy with the Vets. I recently had to let my 10yr old lab mix go due to canine cognitive disorder. Dr Ashford & Dr Groulx were both extremely helpful to me in making this difficult decision. When the time came, Dr Groulx could not have been more caring if he had been her own furry child. The entire staff is to be commended for their love of animals and I wouldn't take my other furry child anywhere else.

5
★★★★★

I've been using T&C since 2001 and have always been very happy with the Vets. I recently had to let my 10yr old lab mix go due to canine cognitive disorder. Dr Ashford & Dr Groulx were both extremely helpful to me in making this difficult decision. When the time came, Dr Groulx could not have been more caring if he had been her own furry child. The entire staff is to be commended for their love of animals and I wouldn't take my other furry child anywhere else.

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We have had some positive experiences with the kennel at Town & Country, although we recently had an unsatisfactory grooming experience. The owner, who is full of southern charm, worked to resolve my concerns to my satisfaction. My bad experience was with the grooming of our cocker spaniel. She received a very short shave (razor lines and skin showing) rather than the style we discussed. When I expressed my dissatisfaction, I got a shrug from the groomer and was told that's how she does the cut and that it would grow back. The groomer lacks the tact that I am accustomed to in the south. Having a comfortable relationship with our pet's groomer is important to us, so we will find a different groomer. The grounds are very nicely landscaped, however, there is a very bad odor outside the facility. I thought it was the grooming facility, but I have scents (pun intended) found out that the odor is from a neighboring business. The staff at the front desk is very friendly and seems to love animals. The inside of the facility is very clean and well maintained. I would highly recommend getting in touch with the owner if you have a bad experience because she does care about her business.

2
★★☆☆☆

We have had some positive experiences with the kennel at Town & Country, although we recently had an unsatisfactory grooming experience. The owner, who is full of southern charm, worked to resolve my concerns to my satisfaction. My bad experience was with the grooming of our cocker spaniel. She received a very short shave (razor lines and skin showing) rather than the style we discussed. When I expressed my dissatisfaction, I got a shrug from the groomer and was told that's how she does the cut and that it would grow back. The groomer lacks the tact that I am accustomed to in the south. Having a comfortable relationship with our pet's groomer is important to us, so we will find a different groomer. The grounds are very nicely landscaped, however, there is a very bad odor outside the facility. I thought it was the grooming facility, but I have scents (pun intended) found out that the odor is from a neighboring business. The staff at the front desk is very friendly and seems to love animals. The inside of the facility is very clean and well maintained. I would highly recommend getting in touch with the owner if you have a bad experience because she does care about her business.

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Great value, very qualified and always excited to see my dogs! I have a geriatic cat who needs a shot every couple of weeks. There is never any issue with coming in, I just call and they take him that day. I would highly recommend Town and Country.

5
★★★★★

Great value, very qualified and always excited to see my dogs! I have a geriatic cat who needs a shot every couple of weeks. There is never any issue with coming in, I just call and they take him that day. I would highly recommend Town and Country.

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We have been so pleased with the care our dog has received from Town & Country Veterinary Hospital. He is an aging dog and is starting to have many of the health problems you would expect from a dog at this age. All of the vets at Town & Country have been so caring to him and we always receive a follow-up phone call to check on his condition whenever we take him in for a visit. The vets there never make us feel rushed and always take the time to answer our questions.

5
★★★★★

We have been so pleased with the care our dog has received from Town & Country Veterinary Hospital. He is an aging dog and is starting to have many of the health problems you would expect from a dog at this age. All of the vets at Town & Country have been so caring to him and we always receive a follow-up phone call to check on his condition whenever we take him in for a visit. The vets there never make us feel rushed and always take the time to answer our questions.

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Vets are friendly and know what they're talking about, prices are reasonable, staff is great, carry a wide variety of products. Very clean and well kept up and minimal wait time.

4
★★★★☆

Vets are friendly and know what they're talking about, prices are reasonable, staff is great, carry a wide variety of products. Very clean and well kept up and minimal wait time.

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This is the best vet ever. i moved here from Maryland and My dog was very sick and they had to put it down. they were so caring. I recently got another puppie and they have been so truthful and helpful. she stayed in the kennelfor 2 nites and they took the best care of my puppy Ava......I would never ever visit another vet......they are # 1. All the workers there are wonderful and caring. Keep up the good work......

5
★★★★★

This is the best vet ever. i moved here from Maryland and My dog was very sick and they had to put it down. they were so caring. I recently got another puppie and they have been so truthful and helpful. she stayed in the kennelfor 2 nites and they took the best care of my puppy Ava......I would never ever visit another vet......they are # 1. All the workers there are wonderful and caring. Keep up the good work......

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Business Response:

Thank you We hope your Ava is doing well. Bring her soon so we can see how much she has grown!
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I was lucky to find such a great Vet Hospital since I have a cat and a dog. My dog recently got real sick and I immediately rushed him to this Vet. The doctor was able to help me within minutes to assist my dog, and I am convinced he saved my dog's life. I am very thankful for this Vet and I highly recommend it for anyone who's pets are sick.

4
★★★★☆

I was lucky to find such a great Vet Hospital since I have a cat and a dog. My dog recently got real sick and I immediately rushed him to this Vet. The doctor was able to help me within minutes to assist my dog, and I am convinced he saved my dog's life. I am very thankful for this Vet and I highly recommend it for anyone who's pets are sick.

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.

We took our animals here to be groomed and when we needed to have them take care of while we were on vacation. Our pets always came home in wonderful shape and they never seemed to be scared to go back. They were able to groom my mother's very nervous shih tzu without problems as well. I would recommend them to anyone who needs a good place to take their pets!

4
★★★★☆

We took our animals here to be groomed and when we needed to have them take care of while we were on vacation. Our pets always came home in wonderful shape and they never seemed to be scared to go back. They were able to groom my mother's very nervous shih tzu without problems as well. I would recommend them to anyone who needs a good place to take their pets!

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until my dog died last year, we always had Ellen groom him once a month. (He was feisty when we tried to trim his nails!) She always took care of him as if he were her own, and towards the end of his life was extra gentle. After a grooming session, he would always prance out with a new bandanna around his neck!

Good price for a basic groom, tight querters in the lobby; especially at pick-up time, but worth it! Highly recommend!

4
★★★★☆

until my dog died last year, we always had Ellen groom him once a month. (He was feisty when we tried to trim his nails!) She always took care of him as if he were her own, and towards the end of his life was extra gentle. After a grooming session, he would always prance out with a new bandanna around his neck!

Good price for a basic groom, tight querters in the lobby; especially at pick-up time, but worth it! Highly recommend!

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Business Response:

Thank you! Thank you for your kind words on our business! Please stop by for a visit. I am certain Ellen would enjoy seeing you and we have completed our remodel project. Our once small lobby is now enlarged and glourious.
 

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