Rick Hendrick City Chevrolet

★★★★★
SALES: Mon-Fri 9am - 8pm Sat 9am - 7pm SERVICE: Mon-Fri 7:30am - 6pm Sat 8am - 5pm PARTS: Mon-Fri 8am - 6pm Sat 8am - 5pm COLLISION CENTER: Mon-Fri 7:30am - 6pm Sat 8am - 1pm
  • 5101 E Independence Blvd

    Charlotte, NC 28212

    Map & Directions
  • 980-242-5621

About Rick Hendrick City Chevrolet

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Details
  • Chevrolet
Hours
M-F 7:30am-8pm, Sa 8am-8pm, Su 12pm-5pm
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Had A VERY VERY Bad Experience Saturday With The Sales Dept. Saturday My Money is JUST as Good as Anyone Else's Don't Like BEING LIED TO & TREATED The Way I was :(The Salesman Was Very Rude. Very u professional Employees Didn't ACT Like

3
★★★★★

Had A VERY VERY Bad Experience Saturday With The Sales Dept. Saturday My Money is JUST as Good as Anyone Else's Don't Like BEING LIED TO & TREATED The Way I was :(The Salesman Was Very Rude. Very u professional Employees Didn't ACT Like

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Hello all,\r
I never post negative reviews, but I felt compelled to share today's experience.\r
\r
Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I

3
★★★★★

Hello all,\r
I never post negative reviews, but I felt compelled to share today's experience.\r
\r
Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I

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These guys are the worst! I had minor collision work done and the parts don't fit and they won't call me or the insurance company back. They told me initially it would take a day or two and it's still not right. Tony Hailey lied to my

3
★★★★★

These guys are the worst! I had minor collision work done and the parts don't fit and they won't call me or the insurance company back. They told me initially it would take a day or two and it's still not right. Tony Hailey lied to my

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I had an excellent experience at City Chevrolet with the purchase of my 2014 Chevy. The Finance Director, John Peeples, was fantastic as was my salesperson, Brett Burgess.

3
★★★★★

I had an excellent experience at City Chevrolet with the purchase of my 2014 Chevy. The Finance Director, John Peeples, was fantastic as was my salesperson, Brett Burgess.

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I have had repairs done a City Chevrolet 3-5 times over the years because the insurance companies recommend them. This past experience was the worst that I have ever had at any body shop. I took my car in at 7:30 am for an estimate. The

3
★★★★★

I have had repairs done a City Chevrolet 3-5 times over the years because the insurance companies recommend them. This past experience was the worst that I have ever had at any body shop. I took my car in at 7:30 am for an estimate. The

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I love my 2014 camaro ! Great customer service

3
★★★★★

I love my 2014 camaro ! Great customer service

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My buyin experience was great the salesman at rick hendrick Chevrolet r the best lonnie yeager was very imformative patient and carin hsts off to u guys u rock

3
★★★★★

My buyin experience was great the salesman at rick hendrick Chevrolet r the best lonnie yeager was very imformative patient and carin hsts off to u guys u rock

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We are very satisfied as customers of hendrick city chevrolet charlotte and very glad that we had the best help from Dee Frierson and Lamar Bullard. Possitive experience and well treated as customers and very happy with the new chevy

3
★★★★★

We are very satisfied as customers of hendrick city chevrolet charlotte and very glad that we had the best help from Dee Frierson and Lamar Bullard. Possitive experience and well treated as customers and very happy with the new chevy

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Worst experience I have ever had in a garage. Their service department are crooks who look to take advantage of their customers . I had to remind the guy who was helping me that I was in fact a customer, as he was extremely disrespectful when I refused the overpriced and unnecessary repairs he tried to force me to get by way of a failed inspection, then proceeded to threaten to report anyone who passed my Chevrolet Truck to the state. Basically, he thought because I needed and inspection, it was a good opportunity to force me to get over $1900 of work done or not pass my truck. Took it to a real mechanic, who said everything was fine just replace a bulb on my stop bar (cost me $5.00).

Let me just repeat for emphasis. I went in for an inspection. I left with a failed inspection, a threat that anyone who passed me would be reported, and a estimate for $1930.44 to replace a front strut and a ball joint. Criminals!!!

1
★☆☆☆☆

Worst experience I have ever had in a garage. Their service department are crooks who look to take advantage of their customers . I had to remind the guy who was helping me that I was in fact a customer, as he was extremely disrespectful when I refused the overpriced and unnecessary repairs he tried to force me to get by way of a failed inspection, then proceeded to threaten to report anyone who passed my Chevrolet Truck to the state. Basically, he thought because I needed and inspection, it was a good opportunity to force me to get over $1900 of work done or not pass my truck. Took it to a real mechanic, who said everything was fine just replace a bulb on my stop bar (cost me $5.00).

Let me just repeat for emphasis. I went in for an inspection. I left with a failed inspection, a threat that anyone who passed me would be reported, and a estimate for $1930.44 to replace a front strut and a ball joint. Criminals!!!

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.

Worst experience I have ever had in a garage. Their service department are crooks who look to take advantage of their customers . I had to remind the guy who was helping me that I was in fact a customer, as he was extremely disrespectful

3
★★★★★

Worst experience I have ever had in a garage. Their service department are crooks who look to take advantage of their customers . I had to remind the guy who was helping me that I was in fact a customer, as he was extremely disrespectful

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This is the worst business that I have ever dealt with. I have dealt with City Chevrolet on 2 occasions. My first occasion was 4 years ago my car got broken into in the gated lot and everything was stolen there wasnt police report made or anything and the manager there basically repaired it and gave me hush money and not to contact law enforcement. I again had my car towed there because it was conveniently located after my accident. I had constantly called them and they would rarely return my calls for about 4 weeks. I actually just had to pop up at the center and asked to see what has been done to my car. I was taken back there and it was just sitting there no work being done or anything and it had already been about 4 weeks. I had to contact management and my insurance liaison to get on them to get my vehicle done in a timely manner. I then received my car back a week and a half after that. I immediately noticed that my car still had issues and contacted City again that my car was still damaged. I left voicemail after voicemail and no returned call. I had to physically go up there and demand them to look at my car. I get a call and they tell my car was involved in another accident and my car bottomed out and their proof (which was them taken some pliers or something and bending out the metal) Im no car expert but I know how my car looks and how it operates. I then contacted my liaison once again and then they change their story saying it was a faulty tire. My paint job sucked (paint didnt match and paint streaks), my door rubbing against my fender, the ride was rough, the bumper wasnt even connected properly. So I just got feed up and took my car to another collision specialist and he looked at it and noticed issues immediately and was wondering why City Chevrolet didnt notice and there were numerous issues with my repairs. Once they looked in more depth they noticed that my car had been damaged at city and they tried to cover it up by repairing it and putting it on my insurance, which had nothing to do with my original incident. It also looked as if my car had been dropped and caused more damage my car alignment is all off and I am actually in the process of taking legal action against them. Save your self the time, headache, and stress and go elsewhere. This is the worst place I have ever dealt with them and wouldnt trust them with an oil change. This place should be called Shi*y Chevrolet.

1
★☆☆☆☆

This is the worst business that I have ever dealt with. I have dealt with City Chevrolet on 2 occasions. My first occasion was 4 years ago my car got broken into in the gated lot and everything was stolen there wasnt police report made or anything and the manager there basically repaired it and gave me hush money and not to contact law enforcement. I again had my car towed there because it was conveniently located after my accident. I had constantly called them and they would rarely return my calls for about 4 weeks. I actually just had to pop up at the center and asked to see what has been done to my car. I was taken back there and it was just sitting there no work being done or anything and it had already been about 4 weeks. I had to contact management and my insurance liaison to get on them to get my vehicle done in a timely manner. I then received my car back a week and a half after that. I immediately noticed that my car still had issues and contacted City again that my car was still damaged. I left voicemail after voicemail and no returned call. I had to physically go up there and demand them to look at my car. I get a call and they tell my car was involved in another accident and my car bottomed out and their proof (which was them taken some pliers or something and bending out the metal) Im no car expert but I know how my car looks and how it operates. I then contacted my liaison once again and then they change their story saying it was a faulty tire. My paint job sucked (paint didnt match and paint streaks), my door rubbing against my fender, the ride was rough, the bumper wasnt even connected properly. So I just got feed up and took my car to another collision specialist and he looked at it and noticed issues immediately and was wondering why City Chevrolet didnt notice and there were numerous issues with my repairs. Once they looked in more depth they noticed that my car had been damaged at city and they tried to cover it up by repairing it and putting it on my insurance, which had nothing to do with my original incident. It also looked as if my car had been dropped and caused more damage my car alignment is all off and I am actually in the process of taking legal action against them. Save your self the time, headache, and stress and go elsewhere. This is the worst place I have ever dealt with them and wouldnt trust them with an oil change. This place should be called Shi*y Chevrolet.

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.

This is the worst business that I have ever dealt with. I have dealt with City Chevrolet on 2 occasions. My first occasion was 4 years ago my car got broken into in the gated lot and everything was stolen there wasnt police report made or

3
★★★★★

This is the worst business that I have ever dealt with. I have dealt with City Chevrolet on 2 occasions. My first occasion was 4 years ago my car got broken into in the gated lot and everything was stolen there wasnt police report made or

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Great experience buying a car at this dealership! Jason Dunham in the Finance Dept. made the process a breeze. We were in and out in just a few hours. And the fact that Rick Hendrick's generous donation allowed middle school sports to survive last year, made it an easy choice to do business with City Chevrolet.

5
★★★★★

Great experience buying a car at this dealership! Jason Dunham in the Finance Dept. made the process a breeze. We were in and out in just a few hours. And the fact that Rick Hendrick's generous donation allowed middle school sports to survive last year, made it an easy choice to do business with City Chevrolet.

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Business Response:

Thanks Ray! It was a pleasure working with you too!
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I recently purchased a car from City Chevrolet and my experience from the first phone call I made to signing the final paperwork was exceptional. I dealt with Adrian in sales and he was top notch. I had been to more than a few dealerships prior to going to City and my interactions with them had been pretty stereotypical; aka ?? headache. This was not the case with Adrian. He listened to what I wanted and delivered. He was very knowledgeable about the car and answered any and all questions I had. Not to mention, he was a super nice guy. When I decided to purchase the vehicle, I dealt with Josh in finance. He carefully explained everything to me as I signed the paperwork. I never once felt like I was being taken advantage of or swindled. Being new to the Charlotte area and to North Carolina, I had a number of questions about obtaining license plates, drivers license, inspections, etc., and Josh answered all of my questions. When the paperwork was done, Adrian took me to my new car and it was spotless and had a full tank of gas. I drove away as one very satisfied customer. In my line of work, customer service is paramount to our success. If our customer??s are not happy then we don??t perform well. I will say it again, my experience at City Chevrolet was exceptional. Thank you, Adrian, Josh and team for your efforts and your time ?? you have turned me into a long time customer. I do have one outstanding item: I asked both Josh and Adrian for a good place to get Carolina BBQ and they both recommended the same restaurant. I haven??t had a chance to go so the jury is still out?

5
★★★★★

I recently purchased a car from City Chevrolet and my experience from the first phone call I made to signing the final paperwork was exceptional. I dealt with Adrian in sales and he was top notch. I had been to more than a few dealerships prior to going to City and my interactions with them had been pretty stereotypical; aka ?? headache. This was not the case with Adrian. He listened to what I wanted and delivered. He was very knowledgeable about the car and answered any and all questions I had. Not to mention, he was a super nice guy. When I decided to purchase the vehicle, I dealt with Josh in finance. He carefully explained everything to me as I signed the paperwork. I never once felt like I was being taken advantage of or swindled. Being new to the Charlotte area and to North Carolina, I had a number of questions about obtaining license plates, drivers license, inspections, etc., and Josh answered all of my questions. When the paperwork was done, Adrian took me to my new car and it was spotless and had a full tank of gas. I drove away as one very satisfied customer. In my line of work, customer service is paramount to our success. If our customer??s are not happy then we don??t perform well. I will say it again, my experience at City Chevrolet was exceptional. Thank you, Adrian, Josh and team for your efforts and your time ?? you have turned me into a long time customer. I do have one outstanding item: I asked both Josh and Adrian for a good place to get Carolina BBQ and they both recommended the same restaurant. I haven??t had a chance to go so the jury is still out?

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Business Response:

Thanks Josh! We take great pride in our people that we employ. We really appreciate your taking the time to let us and everyoen know about your experience. And the BBQ...we'll just leave that a ?
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I recently purchased a car from City Chevrolet and my experience from the first phone call I made to signing the final paperwork was exceptional. I dealt with Adrian in sales and he was top notch. I had been to more than a few dealerships

3
★★★★★

I recently purchased a car from City Chevrolet and my experience from the first phone call I made to signing the final paperwork was exceptional. I dealt with Adrian in sales and he was top notch. I had been to more than a few dealerships

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My daughter who lives in Charlotte NC needed a 50K mile service on her vehicle.

I live in Southern California so needed a service center that I could trust.

After speaking to the staff at City Chevrolet I was comfortable that they would

3
★★★★★

My daughter who lives in Charlotte NC needed a 50K mile service on her vehicle.

I live in Southern California so needed a service center that I could trust.

After speaking to the staff at City Chevrolet I was comfortable that they would

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I have purchased quite a few vehicles from City Chevrolet over the past 20 years. I have also had a few vehicles repaired in their collision center. They were always fixed great and always stood behind the work. My past purchases were very good experiences, but this was by far, the absolute best experience due to two things: the salesman Andy Snyder and the new Chevrolet Cruze! With all of the Honda hype, I visited a Honda dealership beforehand just to see for myself. The Honda Civic does not even compare to the Chevy Cruze, and there is a 5-7k price difference! If you are in the market for a new car, do yourself a favor, take a drive over to City Chevrolet and ask for Andy Snyder. The Chevrolet Cruze absolutely has every little cool feature that you will use over and over. It has been almost a month since my purchase, and it feels like every day I discover something cool in this neat, little 2011 car as far as ??gadgets? go. Included in the purchase, you get 6 months of Onstar (which is GM exclusive) and XM radio. The OnStar package is amazing ?? by far better than any TomTom or Garmin ?? and it comes with peace of mind if you are ever in trouble. This little car is awesome and packed full of features you expect to see only in luxury vehicles! It is also very sleek looking and the inside has the leg room for an average basketball player! The two-tone interior is unique and adds a lot of style to the look of the car. There is a service package you can purchase to cover the first 30,000 miles of oil changes. They will rotate tires, check all fluids, and do the ??head-to-toe? inspection. City was also kind enough to fill the tires with nitrogen, and Andy Snyder explained thoroughly the benefits of using nitrogen instead of air inside tires (part of the service package includes adding nitrogen when needed). I genuinely speak from my heart when I say that you should go to City Chevrolet and ask for Andy (or email him at Andrew.Snyder@hendrickauto.com). He will make your experience pleasant and stress-free. With the state of the economy, it was really refreshing to be treated respectfully and have someone actually be enthusiastic to work with you before, during, and after the sale. At City Chevrolet, you don??t have that dirty feeling of all the finance people whispering behind closed doors, feeling like they are being deceitful, or like you are being sent to HR to be disciplined! That, to me, is the absolute most angering feeling while purchasing a vehicle at any dealership. ? Andy is certainly not the clich, tacky car salesman that continue to ruin the reputation of City Chevrolet??s competitors. All of the employees make the atmosphere so pleasant and polished; everyone is so kind in comparison to other dealerships. Jason in finance will give you a laugh along with making the financial part smooth and easy. My personal opinion is that I earnestly believe Rick Hendrick treats his employees like family and in-turn, they treat all of their customers like family too. Go to City Chevrolet; you will not regret it! Thank you Andy Snyder and City Chevrolet for making us feel like we truly got our money??s worth with this car purchase and the hassle-free experience you all provided.

5
★★★★★

I have purchased quite a few vehicles from City Chevrolet over the past 20 years. I have also had a few vehicles repaired in their collision center. They were always fixed great and always stood behind the work. My past purchases were very good experiences, but this was by far, the absolute best experience due to two things: the salesman Andy Snyder and the new Chevrolet Cruze! With all of the Honda hype, I visited a Honda dealership beforehand just to see for myself. The Honda Civic does not even compare to the Chevy Cruze, and there is a 5-7k price difference! If you are in the market for a new car, do yourself a favor, take a drive over to City Chevrolet and ask for Andy Snyder. The Chevrolet Cruze absolutely has every little cool feature that you will use over and over. It has been almost a month since my purchase, and it feels like every day I discover something cool in this neat, little 2011 car as far as ??gadgets? go. Included in the purchase, you get 6 months of Onstar (which is GM exclusive) and XM radio. The OnStar package is amazing ?? by far better than any TomTom or Garmin ?? and it comes with peace of mind if you are ever in trouble. This little car is awesome and packed full of features you expect to see only in luxury vehicles! It is also very sleek looking and the inside has the leg room for an average basketball player! The two-tone interior is unique and adds a lot of style to the look of the car. There is a service package you can purchase to cover the first 30,000 miles of oil changes. They will rotate tires, check all fluids, and do the ??head-to-toe? inspection. City was also kind enough to fill the tires with nitrogen, and Andy Snyder explained thoroughly the benefits of using nitrogen instead of air inside tires (part of the service package includes adding nitrogen when needed). I genuinely speak from my heart when I say that you should go to City Chevrolet and ask for Andy (or email him at Andrew.Snyder@hendrickauto.com). He will make your experience pleasant and stress-free. With the state of the economy, it was really refreshing to be treated respectfully and have someone actually be enthusiastic to work with you before, during, and after the sale. At City Chevrolet, you don??t have that dirty feeling of all the finance people whispering behind closed doors, feeling like they are being deceitful, or like you are being sent to HR to be disciplined! That, to me, is the absolute most angering feeling while purchasing a vehicle at any dealership. ? Andy is certainly not the clich, tacky car salesman that continue to ruin the reputation of City Chevrolet??s competitors. All of the employees make the atmosphere so pleasant and polished; everyone is so kind in comparison to other dealerships. Jason in finance will give you a laugh along with making the financial part smooth and easy. My personal opinion is that I earnestly believe Rick Hendrick treats his employees like family and in-turn, they treat all of their customers like family too. Go to City Chevrolet; you will not regret it! Thank you Andy Snyder and City Chevrolet for making us feel like we truly got our money??s worth with this car purchase and the hassle-free experience you all provided.

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Business Response:

Dear KS M., Wow! We wish that every customer was like you and would take the kind of time to let the world know about people like Andy Snyder. Andy's been here for many years and we value him greatly. We're so happy to hear that you're enjoying your new vehicle. Well, you know we're here for years to come so let us know how we can serve you in the future!
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I have purchased quite a few vehicles from City Chevrolet over the past 20 years. I have also had a few vehicles repaired in their collision center. They were always fixed great and always stood behind the work. My past purchases were very

3
★★★★★

I have purchased quite a few vehicles from City Chevrolet over the past 20 years. I have also had a few vehicles repaired in their collision center. They were always fixed great and always stood behind the work. My past purchases were very

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City Chevrolet and Sales Representative Randolph Smalls are Outstanding! ! After searching several dealerships, City Chevrolet had the best prices and customer service. They also gave us the best money for our trade. Our Sales Representative Randolph Smalls was outstanding. He was very informative, prompt and honest with all the numbers and figures. We never felt pressured during the process. Everyone at the dealership were very friendly and professional. I have bought several cars and this by far was my best experience yet. I can't say enough about Randolph and his honesty and sincerity in finding us the right vehicle. I love my new Chevrolet Equinox and feel great knowing that I received the best deal and also the best customer service.

5
★★★★★

City Chevrolet and Sales Representative Randolph Smalls are Outstanding! ! After searching several dealerships, City Chevrolet had the best prices and customer service. They also gave us the best money for our trade. Our Sales Representative Randolph Smalls was outstanding. He was very informative, prompt and honest with all the numbers and figures. We never felt pressured during the process. Everyone at the dealership were very friendly and professional. I have bought several cars and this by far was my best experience yet. I can't say enough about Randolph and his honesty and sincerity in finding us the right vehicle. I love my new Chevrolet Equinox and feel great knowing that I received the best deal and also the best customer service.

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Business Response:

Melissa T, Thanks for letting us in on your experience with Rudy! He is truly one of the best and we appreciate the fact that you recognize him for that. Thank you for your business and for lettign us know how you feel about us and Rudy! Please let us know if you need anything in the future!
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Go see Adrian Drayton! He can do it all and is so easy to work with and talk to. I will continue to buy from him and City Chevrolet. Super, Terrific, Wonderful, and SIMPLY GREAT!!! If you are looking to buy then make Adrian and City your first and last stop! I promise you won't be disappointed!

5
★★★★★

Go see Adrian Drayton! He can do it all and is so easy to work with and talk to. I will continue to buy from him and City Chevrolet. Super, Terrific, Wonderful, and SIMPLY GREAT!!! If you are looking to buy then make Adrian and City your first and last stop! I promise you won't be disappointed!

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Business Response:

Beth N., We appreciate your remarks about Adrian! We've been fortunate to have Adrian for...ooh, about 8 years or longer! We're thrilled that you're thrilled! Thank you!
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If you are looking to buy a car where the staff is knowledgeable and courteous, City Chevrolet is the place for you. Oh, and you get a good deal on a vehicle too. Bonus!! : )

5
★★★★★

If you are looking to buy a car where the staff is knowledgeable and courteous, City Chevrolet is the place for you. Oh, and you get a good deal on a vehicle too. Bonus!! : )

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Business Response:

Steven B, Thanks for your business and your kind comments! We really appreciate you continually coming to City Chevrolet to do business!
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City Chevrolet made it easy!! I am by no means mechanically inclined; especially, under the hood of a car but I took my new Cobalt in for routine service and Tripp Wilson was as patient as anyone could hope for. He explained everything I needed to know. How much everything was going to cost, exactly what the vehicle needed. I even asked about extras that other people had recommended. He told me that it wasn??t necessary, saving me money! I??ve never been ANYWHERE and had someone want to help me out like that. I bought my car at City, I service my car at City and I always will.

Thanks Tripp and to everyone else! I??ve had nothing but a smooth ride!

5
★★★★★

City Chevrolet made it easy!! I am by no means mechanically inclined; especially, under the hood of a car but I took my new Cobalt in for routine service and Tripp Wilson was as patient as anyone could hope for. He explained everything I needed to know. How much everything was going to cost, exactly what the vehicle needed. I even asked about extras that other people had recommended. He told me that it wasn??t necessary, saving me money! I??ve never been ANYWHERE and had someone want to help me out like that. I bought my car at City, I service my car at City and I always will.

Thanks Tripp and to everyone else! I??ve had nothing but a smooth ride!

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Business Response:

Dear Tracy, Thanks for letting us know about your service experience here. We often hear from Tripp's customers as to how great he is to work with and they are very loyal to him. Thanks for your loyalty to Tripp and to City Chevrolet!
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The Sales and Finance departments at City Chevrolet are fantastic! They got us a great SUV and a low rate and even gave us what we needed on our trade-in. A big thank you to the entire team, as they know how to treat customers! We have already told our friends and family that when they need a vehicle, they need to go see the group at City Chevrolet. Fantastic customer service! 5 STARS! Thank you all!

5
★★★★★

The Sales and Finance departments at City Chevrolet are fantastic! They got us a great SUV and a low rate and even gave us what we needed on our trade-in. A big thank you to the entire team, as they know how to treat customers! We have already told our friends and family that when they need a vehicle, they need to go see the group at City Chevrolet. Fantastic customer service! 5 STARS! Thank you all!

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Business Response:

Nicole, Thanks for letting us know about your 5 star experience here. We take pride in our people, our product and our service. For over 75 years now...and we'll be here another 75 thanks to customers like yourself.
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Can't believe how well I was taken care of by everyone at City Chevrolet!! When they say they make it easy...THEY REALLY DO! It's not just a slogan for them...you can tell in the way the greet you at the door! No pressure! No hassle! Thank you guys for being AWESOME and changing my mind about buying a car. Take my advice, if you are in the market for a vehicle, the place to be is CITY CHEVROLET!

5
★★★★★

Can't believe how well I was taken care of by everyone at City Chevrolet!! When they say they make it easy...THEY REALLY DO! It's not just a slogan for them...you can tell in the way the greet you at the door! No pressure! No hassle! Thank you guys for being AWESOME and changing my mind about buying a car. Take my advice, if you are in the market for a vehicle, the place to be is CITY CHEVROLET!

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1 out of 1 people found this review helpful.

Business Response:

Kelly, We appreciate your letting us and everyone know about how easy it is to do business here. We do our best to make it easy and enjoyable.
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I was very pleased with the work that was done on my car. It looks like it never had anything done to it, and I was just thrilled. The body shop engineers are highly experienced.

4
★★★★☆

I was very pleased with the work that was done on my car. It looks like it never had anything done to it, and I was just thrilled. The body shop engineers are highly experienced.

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Business Response:

Christine, Typically when you bring your car into a body shop, it's because you had a bump up, so it's never "good." We do our best to make the experience as positive as possible. We appreciate your letting us know that our team does a good job!
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Customer service at City Chevrolet was excellent??the best I??ve seen in a long time. The shop staff was so polite and wonderful. The Body Shop deapartment is excellent in its prompt service. The sales and engineer staff were very experienced.

4
★★★★☆

Customer service at City Chevrolet was excellent??the best I??ve seen in a long time. The shop staff was so polite and wonderful. The Body Shop deapartment is excellent in its prompt service. The sales and engineer staff were very experienced.

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Business Response:

Marie, Thanks for your kind remarks about our body shop. We do our best to keep everyone happy while completing their work. We appreciate your recognizing it!
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Everyone that I dealt with was wonderful! There were all professional and courteous, and they all wanted to help me in any way that I needed it. I felt like more than someone who was there to spend money and make them commissions, which is very important to me when I go shopping for anything. Out of all the cars that I have ever purchased, I had the best experience purchasing this one. I was frustrated that the vehicle did not arrive on the date expected to the dealership, but I don??t believe that was their (City Chevrolet) fault and they did everything possible to make it right for me. I will definitely be recommending this dealership to anyone wanting a new or used car in the future.?

4
★★★★☆

Everyone that I dealt with was wonderful! There were all professional and courteous, and they all wanted to help me in any way that I needed it. I felt like more than someone who was there to spend money and make them commissions, which is very important to me when I go shopping for anything. Out of all the cars that I have ever purchased, I had the best experience purchasing this one. I was frustrated that the vehicle did not arrive on the date expected to the dealership, but I don??t believe that was their (City Chevrolet) fault and they did everything possible to make it right for me. I will definitely be recommending this dealership to anyone wanting a new or used car in the future.?

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Business Response:

Dear Karen, Thanks for your purchase and for letting everyone know about your experience here. We do our best to keep our customers informed, even when a car doesn't come in or get done when it's expected to. We truly take pride in our employees and we hope that is evident in our tenured employees. Thansk!
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??I was very satisfied with the way my wife and I were treated by our sales person, Joe Ayers. He was very attentive, helpful, and friendly. A joy to work with. This is by far the most pleasant experience with a automobile dealership that I have had. This was my first time doing business with City Chevrolet but I definitely will want to use them again.?

4
★★★★☆

??I was very satisfied with the way my wife and I were treated by our sales person, Joe Ayers. He was very attentive, helpful, and friendly. A joy to work with. This is by far the most pleasant experience with a automobile dealership that I have had. This was my first time doing business with City Chevrolet but I definitely will want to use them again.?

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Business Response:

Larry C, Thanks for your 1st visit and we hope to see you back again and again. We have some 3rd generation families that purchase here and quite a number of employees that have been with us over 25 years! We hope you enjoy your new vehicle for years to come.
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??Was a great experience. Tim Dobbins was extremely enthusiastic and knowledgeable (including lots of details!) about the car. He was fantastic (as were the other employees that Tim introduced me to) and even served me a delicious cheeseburger. I would definitely buy another car from him and will recommend Tim and this dealership to friends. I was entirely satisfied with my experience and have thus far been very happy with my car as well. Thanks for everything Tim and City Chevrolet!?

4
★★★★☆

??Was a great experience. Tim Dobbins was extremely enthusiastic and knowledgeable (including lots of details!) about the car. He was fantastic (as were the other employees that Tim introduced me to) and even served me a delicious cheeseburger. I would definitely buy another car from him and will recommend Tim and this dealership to friends. I was entirely satisfied with my experience and have thus far been very happy with my car as well. Thanks for everything Tim and City Chevrolet!?

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Business Response:

Stephen M, We can certainly agree that Tim Dobbins is enthusiastic! He truly loves what he does...the cars, the people...the whole thing. Thank you for acknowledging him!
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We went late one night to look at a Honda Pilot of all things that was in the lot. Although it was close to closing, they took their time and made a deal with us (like any good sales person would do) and we drove it home.

They tried to wheel and deal a little but we're pleased with the outcome.

4
★★★★☆

We went late one night to look at a Honda Pilot of all things that was in the lot. Although it was close to closing, they took their time and made a deal with us (like any good sales person would do) and we drove it home.

They tried to wheel and deal a little but we're pleased with the outcome.

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Business Response:

Dear Kelly, We're so happy that you're pleased with your Honda Pilot. Although people make think that sounds odd, purchasing a Honda from a Chevrolet store...it's not! We have a large Pre-Owned Department and with City Chevrolet being a Hendrick store, we have access to over 1000 pre-owned vehicles of all makes and models! So you actually came to the right place! Thanks for your business and we're here if you need us!
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I've never had anything but top notch service from City Chevrolet. I've had to take my minivan in a few times, usually with my kids, and they always get me in and out quickly and without extra expense. The last time I was there for a problem with the side door they didn't even charge me.

5
★★★★★

I've never had anything but top notch service from City Chevrolet. I've had to take my minivan in a few times, usually with my kids, and they always get me in and out quickly and without extra expense. The last time I was there for a problem with the side door they didn't even charge me.

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Business Response:

Sandy, We appreciate your business! We've updated our customer lounge this past year and we have a kids area so be sure to check it out next time you have your children with you!

Message from Rick Hendrick City Chevrolet

City Chevrolet is the #1 Volume Chevy Dealer in the Carolinas! We're part of the Hendrick Automotive Group and have been in business for 75 years! We're focused on customer service whether you're purchasing a vehicle or servicing one. Our Service, Parts, Accessory, and Collision Departments are world-class! Contact us by phone or visit us at www.CityChevrolet.com.

More about Rick Hendrick City Chevrolet

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