Progressive Plumbing & Drains

★★★★☆
Upfront Pricing is our Policy
  • 3105 Cheek Rd

    Durham, NC 27704

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Personal Services

Personal Services
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Progressive did a very good job and I will call them again should I need their services in the future. Thank you!

5
★★★★★

Progressive did a very good job and I will call them again should I need their services in the future. Thank you!

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.

I just moved from Connecticut and as we have a new home, wanted to establish myself with a company for general maintenance. I chose Progressive because they explained the contract thoroughly and it was a fair price.

5
★★★★★

I just moved from Connecticut and as we have a new home, wanted to establish myself with a company for general maintenance. I chose Progressive because they explained the contract thoroughly and it was a fair price.

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.

Progressive was efficient and timely. That is why I give them a good grade on all their services. Would recommend them to anyone!

5
★★★★★

Progressive was efficient and timely. That is why I give them a good grade on all their services. Would recommend them to anyone!

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.

Progressive did a fine job and helped me out with a situation that needed to be resolved, The are a good company.

5
★★★★★

Progressive did a fine job and helped me out with a situation that needed to be resolved, The are a good company.

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.

Hold on to your wallet when calling these guys. I was out of town when I called Progressive to come look at my well pump on my house because we were experiencing water pressure issues. I was quoted $59 for them to come out and evaluate the situation. When I returned home my wife handed me the bill for $149. When I called Progressive to inquire about the excessive charge they said it was because the service guy had to crawl under my house to access my pressure tank. For the record it is about 10 feet from the access door. In my opinion, that does not justify a $90 increase, or almost 3 times what they estimated the service call to cost. After numerous phone calls I was told that a refund of $90 would be sent to me. When I got the check, 3 weeks later, it was for 60 dollars, not 90. These guys don't shoot straight.
To fix my well I ended up calling A-1 Pump and Water Conditioning (919) 876-6395. They came out the next day and fixed the problem for $175. They were courteous, efficient and affordable.
Don't get scammed. Stay away from Progressive Plumbing.

1
★☆☆☆☆

Hold on to your wallet when calling these guys. I was out of town when I called Progressive to come look at my well pump on my house because we were experiencing water pressure issues. I was quoted $59 for them to come out and evaluate the situation. When I returned home my wife handed me the bill for $149. When I called Progressive to inquire about the excessive charge they said it was because the service guy had to crawl under my house to access my pressure tank. For the record it is about 10 feet from the access door. In my opinion, that does not justify a $90 increase, or almost 3 times what they estimated the service call to cost. After numerous phone calls I was told that a refund of $90 would be sent to me. When I got the check, 3 weeks later, it was for 60 dollars, not 90. These guys don't shoot straight.
To fix my well I ended up calling A-1 Pump and Water Conditioning (919) 876-6395. They came out the next day and fixed the problem for $175. They were courteous, efficient and affordable.
Don't get scammed. Stay away from Progressive Plumbing.

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.

I was in need of plumbing services due to a leak caused by a nail driven through a pipe during construction. First of all their technician was very courteous and professional. I was a little shocked by the up front price of $422.86 but I did agree and authorize the work (fee included a $99 emergency fee which was fine). In doing so, I figured this was a much bigger job than it obviously was.
Considering this plumber was on site 45 minutes I completely regret not sending him packing. $323.86 to cut a 6"x6" section of drywall and replace a small section of 3/4" line is a ripoff.
After speaking with my builder and numerous other reputable plumbing companies it was clear to me that I was taken advantage of. I contacted Progressive's vice-president after the fact and encountered a very defensive and confrontational attitude which caused me to lose my temper. He stated that they pull their rates from a nationally published book and that I would have been charged the same amount if the repair took 8 hours (does this make sense to anyone???).
All I can say is what contractor charges $323 for 1 hour labor? Progressive thinks that is fair evidently. Perhaps they should use common sense when billing a customer instead of referring to their book.
The technician repeatedly apologized for the cost being so high and allowed me to print out a $20 coupon...wow, what a deal.
BOTTOM LINE...DON'T CALL PROGRESSIVE PLUMBING...call a smaller reputable company.

0
★☆☆☆☆

I was in need of plumbing services due to a leak caused by a nail driven through a pipe during construction. First of all their technician was very courteous and professional. I was a little shocked by the up front price of $422.86 but I did agree and authorize the work (fee included a $99 emergency fee which was fine). In doing so, I figured this was a much bigger job than it obviously was.
Considering this plumber was on site 45 minutes I completely regret not sending him packing. $323.86 to cut a 6"x6" section of drywall and replace a small section of 3/4" line is a ripoff.
After speaking with my builder and numerous other reputable plumbing companies it was clear to me that I was taken advantage of. I contacted Progressive's vice-president after the fact and encountered a very defensive and confrontational attitude which caused me to lose my temper. He stated that they pull their rates from a nationally published book and that I would have been charged the same amount if the repair took 8 hours (does this make sense to anyone???).
All I can say is what contractor charges $323 for 1 hour labor? Progressive thinks that is fair evidently. Perhaps they should use common sense when billing a customer instead of referring to their book.
The technician repeatedly apologized for the cost being so high and allowed me to print out a $20 coupon...wow, what a deal.
BOTTOM LINE...DON'T CALL PROGRESSIVE PLUMBING...call a smaller reputable company.

Pros: Neat professional work

Cons: Pricing is unfair and not competitive

.

I was in need of plumbing services due to a leak caused by a nail driven through a pipe during construction. First of all their technician was very courteous and professional. I was a little shocked by the up front price of $422.86 but I did agree and authorize the work (fee included a $99 emergency fee which was fine). In doing so, I figured this was a much bigger job than it obviously was.\r
Considering this plumber was on site 45 minutes I completely regret not sending him packing. $323.86 to cut a 6""x6"" section of drywall and replace a small section of 3/4"" line is a ripoff.\r
After speaking with my builder and numerous other reputable plumbing companies it was clear to me that I was taken advantage of. I contacted Progressive's vice-president after the fact and encountered a very defensive and confrontational attitude which caused me to lose my temper. He stated that they pull their rates from a nationally published book and that I would have been charged the same amount if the repair took 8 hours (does this make sense to anyone???). \r
All I can say is what contractor charges $323 for 1 hour labor? Progressive thinks that is fair evidently. Perhaps they should use common sense when billing a customer instead of referring to their book.\r
The technician repeatedly apologized for the cost being so high and allowed me to print out a $20 coupon...wow, what a deal. \r
BOTTOM LINE...DON'T CALL PROGRESSIVE PLUMBING...call a smaller reputable company.

0
★☆☆☆☆

I was in need of plumbing services due to a leak caused by a nail driven through a pipe during construction. First of all their technician was very courteous and professional. I was a little shocked by the up front price of $422.86 but I did agree and authorize the work (fee included a $99 emergency fee which was fine). In doing so, I figured this was a much bigger job than it obviously was.\r
Considering this plumber was on site 45 minutes I completely regret not sending him packing. $323.86 to cut a 6""x6"" section of drywall and replace a small section of 3/4"" line is a ripoff.\r
After speaking with my builder and numerous other reputable plumbing companies it was clear to me that I was taken advantage of. I contacted Progressive's vice-president after the fact and encountered a very defensive and confrontational attitude which caused me to lose my temper. He stated that they pull their rates from a nationally published book and that I would have been charged the same amount if the repair took 8 hours (does this make sense to anyone???). \r
All I can say is what contractor charges $323 for 1 hour labor? Progressive thinks that is fair evidently. Perhaps they should use common sense when billing a customer instead of referring to their book.\r
The technician repeatedly apologized for the cost being so high and allowed me to print out a $20 coupon...wow, what a deal. \r
BOTTOM LINE...DON'T CALL PROGRESSIVE PLUMBING...call a smaller reputable company.

Pros: Neat professional work

Cons: Pricing is unfair and not competitive

.

Was happy with the service. The plumber was on time and quick. He showed me exactly what he was doing. He fixed a leaky shower head, some of the rubber parts in the handle were old. He looked at a few other things as well. It was 142.00 for parts and labor. To replace the whole thing with a new fixture would have been 400.00. I initially wanted to do the fix myself, however a blowtorch was in order because the fixture was extremely difficult to remove due to years of buildup.

I believe in writting reviews because I really rely on other customer's recommendations. Thanks, to the other two people who wrote reviews.

2
★★★★★

Was happy with the service. The plumber was on time and quick. He showed me exactly what he was doing. He fixed a leaky shower head, some of the rubber parts in the handle were old. He looked at a few other things as well. It was 142.00 for parts and labor. To replace the whole thing with a new fixture would have been 400.00. I initially wanted to do the fix myself, however a blowtorch was in order because the fixture was extremely difficult to remove due to years of buildup.

I believe in writting reviews because I really rely on other customer's recommendations. Thanks, to the other two people who wrote reviews.

.

Was happy with the service. The plumber was on time and quick. He showed me exactly what he was doing. He fixed a leaky shower head, some of the rubber parts in the handle were old. He looked at a few other things as well. It was 142.00 for parts and labor. To replace the whole thing with a new fixture would have been 400.00. I initially wanted to do the fix myself, however a blowtorch was in order because the fixture was extremely difficult to remove due to years of buildup.\r
\r
I believe in writting reviews because I really rely on other customer's recommendations. Thanks, to the other two people who wrote reviews.

2
★★★★★

Was happy with the service. The plumber was on time and quick. He showed me exactly what he was doing. He fixed a leaky shower head, some of the rubber parts in the handle were old. He looked at a few other things as well. It was 142.00 for parts and labor. To replace the whole thing with a new fixture would have been 400.00. I initially wanted to do the fix myself, however a blowtorch was in order because the fixture was extremely difficult to remove due to years of buildup.\r
\r
I believe in writting reviews because I really rely on other customer's recommendations. Thanks, to the other two people who wrote reviews.

.

Replaced 2 outdoor faucets for 1/2 the price of another local highly regarded plumbing company, using the same faucet. Service charge was 1/3 less than that of the other plumbing company.

Plumber was an efficient, knowledgeable communicator. Gave me detailed information about the inner workings of the faucets. Very nice, too.

2
★★★★☆

Replaced 2 outdoor faucets for 1/2 the price of another local highly regarded plumbing company, using the same faucet. Service charge was 1/3 less than that of the other plumbing company.

Plumber was an efficient, knowledgeable communicator. Gave me detailed information about the inner workings of the faucets. Very nice, too.

Pros: fast, affordable, good communicator

Cons: none

.

Replaced 2 outdoor faucets for 1/2 the price of another local highly regarded plumbing company, using the same faucet. Service charge was 1/3 less than that of the other plumbing company.\r
\r
Plumber was an efficient, knowledgeable communicator. Gave me detailed information about the inner workings of the faucets. Very nice, too.

2
★★★★☆

Replaced 2 outdoor faucets for 1/2 the price of another local highly regarded plumbing company, using the same faucet. Service charge was 1/3 less than that of the other plumbing company.\r
\r
Plumber was an efficient, knowledgeable communicator. Gave me detailed information about the inner workings of the faucets. Very nice, too.

Pros: fast, affordable, good communicator

.

The guys from Progressive Plumbing arrived promplty, were very clean and polite and finished my job in less than 1 hour. Their upfront pricing allowed me to know the price before I agreed to have them start the work. This was very important to me being that I am on a tight budget. I would highly encourage the use of this company.

2
★★★★★

The guys from Progressive Plumbing arrived promplty, were very clean and polite and finished my job in less than 1 hour. Their upfront pricing allowed me to know the price before I agreed to have them start the work. This was very important to me being that I am on a tight budget. I would highly encourage the use of this company.

Pros: courteous, good pricing, prompt

.

The guys from Progressive Plumbing arrived promplty, were very clean and polite and finished my job in less than 1 hour. Their upfront pricing allowed me to know the price before I agreed to have them start the work. This was very important to me being that I am on a tight budget. I would highly encourage the use of this company.

2
★★★★★

The guys from Progressive Plumbing arrived promplty, were very clean and polite and finished my job in less than 1 hour. Their upfront pricing allowed me to know the price before I agreed to have them start the work. This was very important to me being that I am on a tight budget. I would highly encourage the use of this company.

Pros: courteous, good pricing, prompt

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