Marks & Morgan Jewelers

★★★★☆
  • 1480 Concord Pkwy N Ste 40

    Concord, NC 28025

    Map & Directions
  • 704-784-1504

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.

Must be a nice watch for you to cause that much trouble over how much did you spend on it $50,000! LOL LOL

3
★★★★★

Must be a nice watch for you to cause that much trouble over how much did you spend on it $50,000! LOL LOL

.

The Marks and Morgan in Concord NC (Carolina Mall) has the worst customer service I have ever seen. I sent a watch off to replace a pin 30 days ago and still haven??t seen my watch. My watch had a guarantee return date of 6/14/12 and still hasn??t been returned (it??s now 6/24/12).

Worse than that, I don??t think the employee sent the watch off until my wife went to see if it was ready on the 14th. We have received nothing but poor attitude from the young snobby employees. We have called or gone by the store three times now and the clerks have completely blown us off.

As things got heated on my most recent visit, I had one of the clerks jokingly tell me that he was going to personally handle it and signed a card ??Joey Da Jewler?. My wife had to peel me out of the store before security had to be called.

Never??Ever?..Go to this store

1
★☆☆☆☆

The Marks and Morgan in Concord NC (Carolina Mall) has the worst customer service I have ever seen. I sent a watch off to replace a pin 30 days ago and still haven??t seen my watch. My watch had a guarantee return date of 6/14/12 and still hasn??t been returned (it??s now 6/24/12).

Worse than that, I don??t think the employee sent the watch off until my wife went to see if it was ready on the 14th. We have received nothing but poor attitude from the young snobby employees. We have called or gone by the store three times now and the clerks have completely blown us off.

As things got heated on my most recent visit, I had one of the clerks jokingly tell me that he was going to personally handle it and signed a card ??Joey Da Jewler?. My wife had to peel me out of the store before security had to be called.

Never??Ever?..Go to this store

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.

The Marks and Morgan in Concord NC (Carolina Mall) has the worst customer service I have ever seen. I sent a watch off to replace a pin 30 days ago and still havent seen my watch. My watch had a guarantee return date of 6/14/12 and

3
★★★★★

The Marks and Morgan in Concord NC (Carolina Mall) has the worst customer service I have ever seen. I sent a watch off to replace a pin 30 days ago and still havent seen my watch. My watch had a guarantee return date of 6/14/12 and

.

My fiance bought my engagement ring from Marks & Morgan @ Carolina Mall in Concord, NC on 5/18/10. I took it to them to get it sized & they sized it wrong the first time but with all the excitement I decided to live with it as it wasn't to

3
★★★★★

My fiance bought my engagement ring from Marks & Morgan @ Carolina Mall in Concord, NC on 5/18/10. I took it to them to get it sized & they sized it wrong the first time but with all the excitement I decided to live with it as it wasn't to

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this store has always been good to me. my husband loves to go this store and buy me stuff. they are nice and very helpful to me.my husband buys alot of stuff from them. they always ask me about there service and they are great with that. i love to go there because the people are so friendly and nice to me.

4
★★★★☆

this store has always been good to me. my husband loves to go this store and buy me stuff. they are nice and very helpful to me.my husband buys alot of stuff from them. they always ask me about there service and they are great with that. i love to go there because the people are so friendly and nice to me.

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I visited marks and morgan and had purchased my weddin rings from there. everything was fine untill i picked them up from the repair shop being sized. They looked horrible. we had asked that we had new rings ordered when we originally dropped off the rings for sizing and it was fine by the store manager Lori. after a month and a half, i went back to check on my rings and they werent even ordered! she said i dont know what happened i will check. a few days later i called their home office to find out what is going on because i had heard nothing from them. they said she never had agreed to order them for us. they said they ordered them now, but we will not have them fr our wedding since they were just ordered. i was like well what am i supposed to do now? well they said i ca return them and get my money back. i had no time for that as my wedding was like 2 days later. i was stuck with the crappy fixed rings for my wedding. so much more happened that i cant even begin to tell you of how bad i was treated as well as my now, wife. i hope nobody does the same mistake and purchase from the company.

0
★☆☆☆☆

I visited marks and morgan and had purchased my weddin rings from there. everything was fine untill i picked them up from the repair shop being sized. They looked horrible. we had asked that we had new rings ordered when we originally dropped off the rings for sizing and it was fine by the store manager Lori. after a month and a half, i went back to check on my rings and they werent even ordered! she said i dont know what happened i will check. a few days later i called their home office to find out what is going on because i had heard nothing from them. they said she never had agreed to order them for us. they said they ordered them now, but we will not have them fr our wedding since they were just ordered. i was like well what am i supposed to do now? well they said i ca return them and get my money back. i had no time for that as my wedding was like 2 days later. i was stuck with the crappy fixed rings for my wedding. so much more happened that i cant even begin to tell you of how bad i was treated as well as my now, wife. i hope nobody does the same mistake and purchase from the company.

Cons: the worst customer service experience ever!!!

 

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