PETSMART

★★☆☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 2061 Skibo Rd

    Fayetteville, NC 28314

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Pets & Animals

Pets & Animals
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HORRIBLE! I'm PCSING and we brought our dogs here to get groomed before. Not only did I get charged an ungodly amount for 2 yorkies.. (130.00$) One of my dogs got WORMS. We are PCSING to England, which have SCRICT animal laws. I will be contacting BBB and putting them on the do not go to places for the military.

1
★☆☆☆☆

HORRIBLE! I'm PCSING and we brought our dogs here to get groomed before. Not only did I get charged an ungodly amount for 2 yorkies.. (130.00$) One of my dogs got WORMS. We are PCSING to England, which have SCRICT animal laws. I will be contacting BBB and putting them on the do not go to places for the military.

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OMG?. Never take your dogs to this petsmart on Skibo road. The customer service is very unprofessional. To make matters worse, they did a horrible job grooming my gog. I am not going to be repetitive? the reviews below said it all. There is another petsmart 4721 Ramesy Street. I took my dog their after being mistreated at the petsmart on Skibo road. The ladies at Ramesy street were a lot more professional.

1
★☆☆☆☆

OMG?. Never take your dogs to this petsmart on Skibo road. The customer service is very unprofessional. To make matters worse, they did a horrible job grooming my gog. I am not going to be repetitive? the reviews below said it all. There is another petsmart 4721 Ramesy Street. I took my dog their after being mistreated at the petsmart on Skibo road. The ladies at Ramesy street were a lot more professional.

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This PetSmart is horrible. My dog got a bacterial ear infection in both ears as a result of their grooming salon cleaning her ears. Probably didn't wash their equipment or something. I have taken my dog to other PetSmart's in the country and had this exact same service done. She's never had a problem before. I went back to the grooming salon 3 days after the cleaning, (yesterday), to ask them about what they had used for the cleaning since my dog was scratching at her ears non-stop and making them bleed. The girl at the counter went in the back to consult the grooming salon manager Michelle, then came back and said Michelle advised that I take my dog to the vets at their Banfield animal hospital in the store just in case, and said they would pay for them to look at her ears as well as any related treatment costs. The next day, which was today, I took her in and told the receptionist what the groomer's told me. While I was waiting with my dog in the exam room, the store manager Carol came in with the receptionist and blatantly said with a real rude and offensive tone, "Okay, can you tell me why you're telling them that I'm footing the bill for this visit??" Apparently, the groomers didn't notify her about it and she thought I was scamming them. I wouldn't have minded being asked if she hadn't come in with such an accusing and offensive attitude. She was in an uproar and that the clinic was charging over $100 just for the visit itself, as though I have anything to do with that. She complained about the grooming salon not informing her about the issue and when I told her she should take that up with them, she said she wasn't going to get on the manager Michelle's case about it because she just had oral surgery and could barely talk. I guess that was her justification for why she was griping at me then? So unprofessional. After giving her a piece of my mind and some feedback about how she could have better handled the entire situation, she left without apologizing and gave the go-ahead to the clinic staff to treat my dog. How offensive. She went around the grooming salon and the vet clinic making me seem like some scammer or con artist lying to get free veterinary care. This woman is usually friendly with customers and was friendly when she had rang me out at the register just a week or so prior, but this time, she was absolutely offensive and out of line. REMEMBER, PETSMART IN FAYETTEVILLE ON SKIBO RD. -CONFRONTATIONAL MANAGER, DIRTY AND NON-HYGIENIC GROOMING SALON, OVERALL TERRIBLE STORE!

1
★☆☆☆☆

This PetSmart is horrible. My dog got a bacterial ear infection in both ears as a result of their grooming salon cleaning her ears. Probably didn't wash their equipment or something. I have taken my dog to other PetSmart's in the country and had this exact same service done. She's never had a problem before. I went back to the grooming salon 3 days after the cleaning, (yesterday), to ask them about what they had used for the cleaning since my dog was scratching at her ears non-stop and making them bleed. The girl at the counter went in the back to consult the grooming salon manager Michelle, then came back and said Michelle advised that I take my dog to the vets at their Banfield animal hospital in the store just in case, and said they would pay for them to look at her ears as well as any related treatment costs. The next day, which was today, I took her in and told the receptionist what the groomer's told me. While I was waiting with my dog in the exam room, the store manager Carol came in with the receptionist and blatantly said with a real rude and offensive tone, "Okay, can you tell me why you're telling them that I'm footing the bill for this visit??" Apparently, the groomers didn't notify her about it and she thought I was scamming them. I wouldn't have minded being asked if she hadn't come in with such an accusing and offensive attitude. She was in an uproar and that the clinic was charging over $100 just for the visit itself, as though I have anything to do with that. She complained about the grooming salon not informing her about the issue and when I told her she should take that up with them, she said she wasn't going to get on the manager Michelle's case about it because she just had oral surgery and could barely talk. I guess that was her justification for why she was griping at me then? So unprofessional. After giving her a piece of my mind and some feedback about how she could have better handled the entire situation, she left without apologizing and gave the go-ahead to the clinic staff to treat my dog. How offensive. She went around the grooming salon and the vet clinic making me seem like some scammer or con artist lying to get free veterinary care. This woman is usually friendly with customers and was friendly when she had rang me out at the register just a week or so prior, but this time, she was absolutely offensive and out of line. REMEMBER, PETSMART IN FAYETTEVILLE ON SKIBO RD. -CONFRONTATIONAL MANAGER, DIRTY AND NON-HYGIENIC GROOMING SALON, OVERALL TERRIBLE STORE!

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The staff is rude and the selection is minimal. The PetSmart in Fayetteville should be embarrassed!

I had to hunt down an employee to ask for assistance. One employee told me it wasn't her department and walked away. The manager could not even feign concern when I took the time to explain to her why I would be shopping elsewhere. I have a pond, a 55-gallon aquarium and two 10-gallons. I also keep my classroom stocked with a small aquarium. Today, I needed a lot of fish and a lot of supplies!

I ended up going to Aquarama and had a much better experience.
I'd advise anyone else to do the same and avoid the PetSmart in Fayetteville.

1
★☆☆☆☆

The staff is rude and the selection is minimal. The PetSmart in Fayetteville should be embarrassed!

I had to hunt down an employee to ask for assistance. One employee told me it wasn't her department and walked away. The manager could not even feign concern when I took the time to explain to her why I would be shopping elsewhere. I have a pond, a 55-gallon aquarium and two 10-gallons. I also keep my classroom stocked with a small aquarium. Today, I needed a lot of fish and a lot of supplies!

I ended up going to Aquarama and had a much better experience.
I'd advise anyone else to do the same and avoid the PetSmart in Fayetteville.

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I am sitting here reading all the reviews on this place and now that I am finally on the otherside of the glass looking in I know how people feel. I worked for 7 yrs here as a groomer and Im one to get to know my clients and make sure they got what they wanted and needed.... I have been grooming for 13 years now. Yes Im the one that was good with the little yorkies. I am so sadden to all my customers that I had left behind. I had made the choice of leaving there to go on my own and I have done so. I needed to spend more time with my daughter and family! I am down the rd from fayetteville grooming at home now. im in the phone book as well not at all hard to find me!
Good luck to all.
Pet groomer!

1
★☆☆☆☆

I am sitting here reading all the reviews on this place and now that I am finally on the otherside of the glass looking in I know how people feel. I worked for 7 yrs here as a groomer and Im one to get to know my clients and make sure they got what they wanted and needed.... I have been grooming for 13 years now. Yes Im the one that was good with the little yorkies. I am so sadden to all my customers that I had left behind. I had made the choice of leaving there to go on my own and I have done so. I needed to spend more time with my daughter and family! I am down the rd from fayetteville grooming at home now. im in the phone book as well not at all hard to find me!
Good luck to all.
Pet groomer!

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I was in pet smart about 5 months ago and i was VERY dissapointed with the service i recived at the grooming station - my dogs nails were cracked after the were done "cutting" them and causing him alot of pain as he walked later that day.
they did'nt just cut them they butchered them. i hope you listen and take your small dog some where else !!!

1
★☆☆☆☆

I was in pet smart about 5 months ago and i was VERY dissapointed with the service i recived at the grooming station - my dogs nails were cracked after the were done "cutting" them and causing him alot of pain as he walked later that day.
they did'nt just cut them they butchered them. i hope you listen and take your small dog some where else !!!

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.

When I first took my two Yorkies to be groomed at the Fayetteville NC store, I first asked who had the most experience with grooming Yorkies. Then I went and talked to Heather the Stylist. We had a very long chat about what I wanted and she gave me feedback about what would be best for each of my dogs according to their hair type. I am very, very over protective of my babies and Heather never fails to accomidate my wishes and never overlooks my desire to pick them up promply when they are done because I don't want them in the kennel cages any longer than needed. I think if you treat your dogs grooming appointment like you would treat you own hairdressing appointment and make sure you communicate and ask many, many questions you will find the right person to take care of you and your dogs needs.

5
★★★★★

When I first took my two Yorkies to be groomed at the Fayetteville NC store, I first asked who had the most experience with grooming Yorkies. Then I went and talked to Heather the Stylist. We had a very long chat about what I wanted and she gave me feedback about what would be best for each of my dogs according to their hair type. I am very, very over protective of my babies and Heather never fails to accomidate my wishes and never overlooks my desire to pick them up promply when they are done because I don't want them in the kennel cages any longer than needed. I think if you treat your dogs grooming appointment like you would treat you own hairdressing appointment and make sure you communicate and ask many, many questions you will find the right person to take care of you and your dogs needs.

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I am new to the area and didn't know where else to take my dog to get groomed since this place is so well known I thought what the heck. So I have been taking my dog here for a few months and they had done a pretty good job. I always used the same groomer. Well his last appointment was horrible. I gave them a detailed description on how I wanted it done since he was pretty difficult breed to groom and told them EXACTLY how I wanted it and when I got him home and looked at it, it was nothing what I told them. So we call them and demand them to fix it. Plus, as we are driving home, I run my hand down his back and find a HUGE tick on his back. They didn't even tell me it was there and there is NO WAY they could of missed it. If they didn't want to take it off they should of at least told me so I could of taken it off. I am now looking for another groomer if anyone has any recommendations.

2
★★☆☆☆

I am new to the area and didn't know where else to take my dog to get groomed since this place is so well known I thought what the heck. So I have been taking my dog here for a few months and they had done a pretty good job. I always used the same groomer. Well his last appointment was horrible. I gave them a detailed description on how I wanted it done since he was pretty difficult breed to groom and told them EXACTLY how I wanted it and when I got him home and looked at it, it was nothing what I told them. So we call them and demand them to fix it. Plus, as we are driving home, I run my hand down his back and find a HUGE tick on his back. They didn't even tell me it was there and there is NO WAY they could of missed it. If they didn't want to take it off they should of at least told me so I could of taken it off. I am now looking for another groomer if anyone has any recommendations.

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1 out of 1 people found this review helpful.

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SCARY, HORRIBLE,TERRIBLE. NASTY ATTITUDES,WAY TOO CROWDED.UNTRAINED STAFF.TOTAL MESS.I FEEL BAD FOR PUTTING MY PET THROUGH IT.I truly have no other words to sum up how I feel about this place.

1
★☆☆☆☆

SCARY, HORRIBLE,TERRIBLE. NASTY ATTITUDES,WAY TOO CROWDED.UNTRAINED STAFF.TOTAL MESS.I FEEL BAD FOR PUTTING MY PET THROUGH IT.I truly have no other words to sum up how I feel about this place.

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1 out of 1 people found this review helpful.

.

I had to take my pet here 1 time because my normal groomer was over booked. I will never take her here again. She came back with clipper burns and shaking like a leaf. The grooming was a mess still had crusty nasty stuff in her little eyes and between her toes. Never again. These people are terrible. What kind of people do they employee here?

2
★★☆☆☆

I had to take my pet here 1 time because my normal groomer was over booked. I will never take her here again. She came back with clipper burns and shaking like a leaf. The grooming was a mess still had crusty nasty stuff in her little eyes and between her toes. Never again. These people are terrible. What kind of people do they employee here?

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1 out of 1 people found this review helpful.

.

Petsmart is a wonderful store to go to look around and find new and different things for your pets. Their employees are very knowledgeable on what they offer. If they cannot find it for you, they will do their best to find it at another pet supplies store for you. I am very selective in what I will buy for my four legged babies and Petsmart has helped me provide them with hours of entertainment as well as a nice selection of food goodies.

4
★★★★☆

Petsmart is a wonderful store to go to look around and find new and different things for your pets. Their employees are very knowledgeable on what they offer. If they cannot find it for you, they will do their best to find it at another pet supplies store for you. I am very selective in what I will buy for my four legged babies and Petsmart has helped me provide them with hours of entertainment as well as a nice selection of food goodies.

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0 out of 1 people found this review helpful.

 

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