Capital Ford

★★★☆☆
  • 4900 Capital Blvd

    Raleigh, NC 27616

    Map & Directions
  • 919-790-4600

About Capital Ford

Categories
Hours
Mon - Sat: 9:00 am - 9:00 pm

Automotive

Automotive
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3.0 3
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I have been a cuatomer for about 8 years. I have usually been impressed by how well they handle customers. In the past I felt like I got honest advice.

The last two times I have been here in 2008 & 2009, I did not leave with the same confidence.

In 2008 they had trouble figuing out my problem, so they rented me a car at their expense, then they forgot an issue & rented the car again. So there were problems, but they did their best to make things right.

In 2009 I got a morning appointment for service they had recommend I just stop in & wait for 2 .5 hrs for them to do. When they took my appointment, they acted like they didn't want to bother with an appointment for routine service. So the day before, at 4pm I dropped off my car, so they could start that night or early the next day. Did I mention I had a morning appointment.... So at 2:00 they call me with upsale recommendations which I would appreciate if they were individualized, but this was more like.... you asked for the special, but we never recommend the special. Hey, look at the car, then decide what is needed! So I returned my rental car to budget the next day at 4:00 & they delivered me to Ford at 4:30, a little wait may not be that bad. At 6:00 they finished. I'm glad I didn't drive in w/o my appointment. Not a happy camper... find yourself a good garage.

0
★☆☆☆☆

I have been a cuatomer for about 8 years. I have usually been impressed by how well they handle customers. In the past I felt like I got honest advice.

The last two times I have been here in 2008 & 2009, I did not leave with the same confidence.

In 2008 they had trouble figuing out my problem, so they rented me a car at their expense, then they forgot an issue & rented the car again. So there were problems, but they did their best to make things right.

In 2009 I got a morning appointment for service they had recommend I just stop in & wait for 2 .5 hrs for them to do. When they took my appointment, they acted like they didn't want to bother with an appointment for routine service. So the day before, at 4pm I dropped off my car, so they could start that night or early the next day. Did I mention I had a morning appointment.... So at 2:00 they call me with upsale recommendations which I would appreciate if they were individualized, but this was more like.... you asked for the special, but we never recommend the special. Hey, look at the car, then decide what is needed! So I returned my rental car to budget the next day at 4:00 & they delivered me to Ford at 4:30, a little wait may not be that bad. At 6:00 they finished. I'm glad I didn't drive in w/o my appointment. Not a happy camper... find yourself a good garage.

Pros: Professional acting, friendly

Cons: I've lost confidence that they are professional

.

We use Capital Ford for all of our automotive needs. My car has been in the body shop twice in the last year or so and their work is excellent. My husband uses the truck center as well and we have been pleased with their pricing and quality of work. We always turn to Capital Ford with our vehicles!

5
★★★★★

We use Capital Ford for all of our automotive needs. My car has been in the body shop twice in the last year or so and their work is excellent. My husband uses the truck center as well and we have been pleased with their pricing and quality of work. We always turn to Capital Ford with our vehicles!

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A very large inventory of new and used cars. We were able to select the car that we wanted without the hassle of someone following along with us. The service center is okay, nothing extraordinary. Their prices can be higher than some of their competitors but everything is negotiable. Easily accessible location.

3
★★★☆☆

A very large inventory of new and used cars. We were able to select the car that we wanted without the hassle of someone following along with us. The service center is okay, nothing extraordinary. Their prices can be higher than some of their competitors but everything is negotiable. Easily accessible location.

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