Troy Humphrey Moving & Storage

★★★★☆
  • 719 Bell Fork Rd

    Jacksonville, NC 28540

    Map & Directions
  • 910-346-9839

Transportation & Storage

Transportation & Storage
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My husband was honorably discharged from the military and we decided to move back home. While we were building our new house, the Marine Corps contracted Troy Humphrey Moving & Storage to remove our belongings from base housing and store them in Jacksonville, NC for about 9 months.

The ladies who packed our breakables did an excellent job. And they're the only ones who did. The men who moved our furniture scratched and broke much of it while taking it out of the house. They snapped the base of our dining room table in half, separating the two trestle legs.

Furthermore, we were assured that our things would be in climate controlled storage. This was not the case. High humidity rusted almost all of my stainless steel kitchen wear. It was so humid that my red clothes bled on top of my white clothes and ruined them all while in boxes.

When the movers came to deliver our items into our new home in South Carolina, they marred every piece of furniture. EVERY PIECE was scratched, chipped, dented, and some even had hunks of wood missing. Our leather furniture had severe abrasions and scuff with the stitching ripped in places. One of the trestle bases for the dining room table was completely missing. No one knew where it was but told us to drive up to North Carolina and it would be in their warehouse. My husband drove the 5+ hours to NC at the scheduled appointment time. The business was closed! This was a date and time agreed upon and during their "normal business hours" but no one was at work. The manager would not answer his cell. Very shady.

We've filed a claim against Troy Humphrey Moving & Storage and had an appraiser come out to assess the damage. It will cost $18,545 to fully replace every damaged and missing item. DO NOT use this company for anything. They clearly do not care about you or your items.

1
★☆☆☆☆

My husband was honorably discharged from the military and we decided to move back home. While we were building our new house, the Marine Corps contracted Troy Humphrey Moving & Storage to remove our belongings from base housing and store them in Jacksonville, NC for about 9 months.

The ladies who packed our breakables did an excellent job. And they're the only ones who did. The men who moved our furniture scratched and broke much of it while taking it out of the house. They snapped the base of our dining room table in half, separating the two trestle legs.

Furthermore, we were assured that our things would be in climate controlled storage. This was not the case. High humidity rusted almost all of my stainless steel kitchen wear. It was so humid that my red clothes bled on top of my white clothes and ruined them all while in boxes.

When the movers came to deliver our items into our new home in South Carolina, they marred every piece of furniture. EVERY PIECE was scratched, chipped, dented, and some even had hunks of wood missing. Our leather furniture had severe abrasions and scuff with the stitching ripped in places. One of the trestle bases for the dining room table was completely missing. No one knew where it was but told us to drive up to North Carolina and it would be in their warehouse. My husband drove the 5+ hours to NC at the scheduled appointment time. The business was closed! This was a date and time agreed upon and during their "normal business hours" but no one was at work. The manager would not answer his cell. Very shady.

We've filed a claim against Troy Humphrey Moving & Storage and had an appraiser come out to assess the damage. It will cost $18,545 to fully replace every damaged and missing item. DO NOT use this company for anything. They clearly do not care about you or your items.

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I am in the Marine Corps and was mmoving from San Diego to NC. The company that shipped my stuff wanted to deliver it like a week early. My house wasnt ready so they put in it storage with Troy Humphrey storage. Well when I was finally about to close on my house TMO (USMC Traffic Management Office) told me my stuff wouldnt be ready to be delivered for two weeks. WTF??!! So I was supposed to just sit in my new house without anything and my wife and kids are here with me......So anyway after talking to TMO about my issue they told me I was on a list in case anybody cancelled I then i MIGHT get my stuff delivered........wrong answer!!! I started calling Troy Humphreys personally and told them my situation. I called MULTIPLE times and normally I probly would have gotten tired of me but my contact a Mr. Donald Humphrey never missed a beat with his professionalism. He told me he would work with me and try to get my stuff delivered. Well long story short he got my stuff delivered a day after my house closed!!!!!!The delivery went smooth and was quick, kinda felt bad for the delivery guys since it was like 110 degrees outside. But nothing missing or broken and we have four bedroom worth of stuff. So I would recommend this company to anybody looking to move, and to each his own as you will read reviews of different experiences but in mine, true professionals!!!

5
★★★★★

I am in the Marine Corps and was mmoving from San Diego to NC. The company that shipped my stuff wanted to deliver it like a week early. My house wasnt ready so they put in it storage with Troy Humphrey storage. Well when I was finally about to close on my house TMO (USMC Traffic Management Office) told me my stuff wouldnt be ready to be delivered for two weeks. WTF??!! So I was supposed to just sit in my new house without anything and my wife and kids are here with me......So anyway after talking to TMO about my issue they told me I was on a list in case anybody cancelled I then i MIGHT get my stuff delivered........wrong answer!!! I started calling Troy Humphreys personally and told them my situation. I called MULTIPLE times and normally I probly would have gotten tired of me but my contact a Mr. Donald Humphrey never missed a beat with his professionalism. He told me he would work with me and try to get my stuff delivered. Well long story short he got my stuff delivered a day after my house closed!!!!!!The delivery went smooth and was quick, kinda felt bad for the delivery guys since it was like 110 degrees outside. But nothing missing or broken and we have four bedroom worth of stuff. So I would recommend this company to anybody looking to move, and to each his own as you will read reviews of different experiences but in mine, true professionals!!!

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We moving our things into storage on 15 Feb 2011. The move was a two day process. Day one the packing crew made it a point to pack each item with care. Day two the actual move, the moving crew leader pointed out every problem with the furniture before it was moved out of the house and he documented it. I really appreciated him for doing that. The over all move was excellent. The owner David was able to show me the security measure they have in place for the items we stored. They are a world class moving and storage company.

5
★★★★★

We moving our things into storage on 15 Feb 2011. The move was a two day process. Day one the packing crew made it a point to pack each item with care. Day two the actual move, the moving crew leader pointed out every problem with the furniture before it was moved out of the house and he documented it. I really appreciated him for doing that. The over all move was excellent. The owner David was able to show me the security measure they have in place for the items we stored. They are a world class moving and storage company.

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Had a local move in October 2010. The team sent over was professional and certainly well experienced in the trade. The effectively moved my entire home and set up all my furniture inside of 6 hours. At $600 certainly worth every penny and then some. They took great care with each piece ensuring it was wrapped and protected beyond what was probably needed for the short 12 mile journey between homes. The estimate from their surveyor was spot on. He quoted "between $550 and $650" Staff at the office is very cordial and is well organized.

5
★★★★★

Had a local move in October 2010. The team sent over was professional and certainly well experienced in the trade. The effectively moved my entire home and set up all my furniture inside of 6 hours. At $600 certainly worth every penny and then some. They took great care with each piece ensuring it was wrapped and protected beyond what was probably needed for the short 12 mile journey between homes. The estimate from their surveyor was spot on. He quoted "between $550 and $650" Staff at the office is very cordial and is well organized.

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They were very rude unprofessional and my china was chipped. They appeared to be in a rush and I felt very uncomfortable the whole time they were there,

1
★☆☆☆☆

They were very rude unprofessional and my china was chipped. They appeared to be in a rush and I felt very uncomfortable the whole time they were there,

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I count myself lucky to have found this company for my move. The staff was courteous and professional. They made what I expected
to be a stressful ordeal a pleasant experience. I highly recommend this "TEAM" for all your moving needs.
.

5
★★★★★

I count myself lucky to have found this company for my move. The staff was courteous and professional. They made what I expected
to be a stressful ordeal a pleasant experience. I highly recommend this "TEAM" for all your moving needs.
.

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First of all, I found their DOT number without a problem. Secondly, I had a terrific move by Troy Humphrey Moving & Storage. Mr. Humphrey was extremely personable and his moving staff were excellent! I have very expensive furniture and required a very difficult move (stairs, baby grand piano, etc.). I would, without hesitatatiion, recommend this moving company to anyone and everyone! In addition, their prices were very competitive...

5
★★★★★

First of all, I found their DOT number without a problem. Secondly, I had a terrific move by Troy Humphrey Moving & Storage. Mr. Humphrey was extremely personable and his moving staff were excellent! I have very expensive furniture and required a very difficult move (stairs, baby grand piano, etc.). I would, without hesitatatiion, recommend this moving company to anyone and everyone! In addition, their prices were very competitive...

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Mr. Humphrey assured us that his team of employees were well-experienced and trustworthy with loading large trucks. Unfortunately, we found that was not necessarily the case. A metal shelf was placed on a dresser, and by the end of the move had gouged a huge hole in the dresser top. There were several other issues with tears in upholstery and a mashed lamp base, etc., all from improper loading positions. The other problem we had was two of the loaders were caught taking rolls of coins from a large sealed coin collection jar. They made up an excuse of the lid falling off, which is impossible since it was a tightly capped screw lid. After that encounter, it was difficult to trust them and we had to stop what the organizing/packing that we were doing and watch each person carefully. This caused real problems for us. We have tried repeatedly to get a response from Mr. Humphrey. He was understanding and interested in the problems at the beginning, but since we have faxed the pictures we took upon unloading, he has refused to answer our calls. We wouldn't recommend this company.

1
★☆☆☆☆

Mr. Humphrey assured us that his team of employees were well-experienced and trustworthy with loading large trucks. Unfortunately, we found that was not necessarily the case. A metal shelf was placed on a dresser, and by the end of the move had gouged a huge hole in the dresser top. There were several other issues with tears in upholstery and a mashed lamp base, etc., all from improper loading positions. The other problem we had was two of the loaders were caught taking rolls of coins from a large sealed coin collection jar. They made up an excuse of the lid falling off, which is impossible since it was a tightly capped screw lid. After that encounter, it was difficult to trust them and we had to stop what the organizing/packing that we were doing and watch each person carefully. This caused real problems for us. We have tried repeatedly to get a response from Mr. Humphrey. He was understanding and interested in the problems at the beginning, but since we have faxed the pictures we took upon unloading, he has refused to answer our calls. We wouldn't recommend this company.

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