Childrens Castle

★★☆☆☆
  • 251 N West Dr

    Jacksonville, NC 28546

    Map & Directions
  • 910-455-8557

About Childrens Castle

Categories
Hours
Mon-Fri 6am-6:30pm

Community & Social Services

Community & Social Services
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2.0 3
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My husband and I took our two year old daughter to this facility. She place was smelly and unsanitized. Mt daughter who is almost three years of age came home multiple times with unexplained bite marks. I was never notified and an accident report was never filled out. When I approached the director she seemed cold and unconcerned. I asked to see the video footage and was treated rudely. As I watched it was clear to see that the camera's leave the primary classroom areas out of view. Also my best friend recently took her infant out of this childcare facility. She went to pick him up and found him sleeping his tummy with a pee drenched diaper. When she approached the director she was also treated rudely and told that is impossible as they don't put infants to bed on their tummy without a signed note from both doctor and parents. She asked to view the cameras and realized infant sleeping areas are out of view.

1
★☆☆☆☆

My husband and I took our two year old daughter to this facility. She place was smelly and unsanitized. Mt daughter who is almost three years of age came home multiple times with unexplained bite marks. I was never notified and an accident report was never filled out. When I approached the director she seemed cold and unconcerned. I asked to see the video footage and was treated rudely. As I watched it was clear to see that the camera's leave the primary classroom areas out of view. Also my best friend recently took her infant out of this childcare facility. She went to pick him up and found him sleeping his tummy with a pee drenched diaper. When she approached the director she was also treated rudely and told that is impossible as they don't put infants to bed on their tummy without a signed note from both doctor and parents. She asked to view the cameras and realized infant sleeping areas are out of view.

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My review is to simply warn any parent who is thinking about trusting their child in this center. I have had nothing but problems and none have been handle with any sort of care from office staff or director. I have found my infant sleeping on his stomach and laying in his own spit up. The spit up was dry and crusted to his face and smelt rotten. NO one in the room took time to check on him. Another problem I had was another day I picked him up early, he was sitting in a highchair slouched over so far his head was pressed against the hard plastic side, leaving an indent in his head. His bottle was slowly dripping down the side of his face and pooling up in the seat of the highchair. NO one again was able to check him. They do not follow the feeding schedule and choose to feed an infant every time they start to whine. When I ask about the feeding schedule they tell me it is because he is going through a growth spurt. I think I know when my child is growing. The office staff is clueless most of the time when it comes to payment and the guidelines that have to be followed. The staff director is emotionless and incredibly heartless when it comes to parents concerns refuses to believe that she could be wrong. This place does not follow any of the state laws when it comes to sleeping. Just with out a doubt the worst child care center in Jacksonville this goes for both locations.

1
★☆☆☆☆

My review is to simply warn any parent who is thinking about trusting their child in this center. I have had nothing but problems and none have been handle with any sort of care from office staff or director. I have found my infant sleeping on his stomach and laying in his own spit up. The spit up was dry and crusted to his face and smelt rotten. NO one in the room took time to check on him. Another problem I had was another day I picked him up early, he was sitting in a highchair slouched over so far his head was pressed against the hard plastic side, leaving an indent in his head. His bottle was slowly dripping down the side of his face and pooling up in the seat of the highchair. NO one again was able to check him. They do not follow the feeding schedule and choose to feed an infant every time they start to whine. When I ask about the feeding schedule they tell me it is because he is going through a growth spurt. I think I know when my child is growing. The office staff is clueless most of the time when it comes to payment and the guidelines that have to be followed. The staff director is emotionless and incredibly heartless when it comes to parents concerns refuses to believe that she could be wrong. This place does not follow any of the state laws when it comes to sleeping. Just with out a doubt the worst child care center in Jacksonville this goes for both locations.

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1 out of 1 people found this review helpful.

.

We have been going around over the past month checking in to child care providers since we will be obtaining custody of my neice's two children. I went here and observed un-announced. It seems like a happy fun type of place. Speaking with the director, prices seem well within line for child care in this area.

4
★★★★☆

We have been going around over the past month checking in to child care providers since we will be obtaining custody of my neice's two children. I went here and observed un-announced. It seems like a happy fun type of place. Speaking with the director, prices seem well within line for child care in this area.

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0 out of 1 people found this review helpful.

 

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