Carpet One Floor & Home

★★★★☆
  • 3738 Durham Chapel Hill Blvd

    Durham, NC 27707

    Map & Directions
  • 919-493-3437

Home & Garden

Home & Garden
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4.0 5
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We recently had a water leak upstairs that left us ripping up tile and drying carpet for a few days. We contacted a number of flooring companies and choose Carpet One of Durham for a number of reasons ($, choices and customer service). Chad came out the next day after calling. He was polite and very knowledgeable. He sent us a very reasonable quote and worked hard to stay within our budget as we were working with the money given to us by our insurance company. He communicated throughout the process to make sure we knew when the crew was coming and to ask how everything was. They did a great job during install and made sure to place down protective covering.

Quick note about the showroom - it is a lot bigger than it looks from the outside. I messed up on the showroom hours and arrived 40 - 45 minutes after they closed on a weekend. However, the gentleman that opened the door was more than accommodating when we shared with him we were trying to complete this project asap so our house could start to return to normal. He let us come in, turned on the lights and offered to let us look around. He could have very easily ignored us or asked us to come back later. I recommend Carpet One of Durham.

5
★★★★★

We recently had a water leak upstairs that left us ripping up tile and drying carpet for a few days. We contacted a number of flooring companies and choose Carpet One of Durham for a number of reasons ($, choices and customer service). Chad came out the next day after calling. He was polite and very knowledgeable. He sent us a very reasonable quote and worked hard to stay within our budget as we were working with the money given to us by our insurance company. He communicated throughout the process to make sure we knew when the crew was coming and to ask how everything was. They did a great job during install and made sure to place down protective covering.

Quick note about the showroom - it is a lot bigger than it looks from the outside. I messed up on the showroom hours and arrived 40 - 45 minutes after they closed on a weekend. However, the gentleman that opened the door was more than accommodating when we shared with him we were trying to complete this project asap so our house could start to return to normal. He let us come in, turned on the lights and offered to let us look around. He could have very easily ignored us or asked us to come back later. I recommend Carpet One of Durham.

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I cannot believe the remarks of others on these reviews. First of all, this store has more samples in one place than I have ever seen. The warranties are better than I have ever seen. We purchased hardwood floors and carpet and as a matter of fact was through our property loss with our insurance company. We had a very positive experience with Carpet One of Durham. We worked mostly with Chris Collins but we also met with the owner, Greg Long, and he actually called after out job was complete and made sure everything was nice... a great experience!

4
★★★★☆

I cannot believe the remarks of others on these reviews. First of all, this store has more samples in one place than I have ever seen. The warranties are better than I have ever seen. We purchased hardwood floors and carpet and as a matter of fact was through our property loss with our insurance company. We had a very positive experience with Carpet One of Durham. We worked mostly with Chris Collins but we also met with the owner, Greg Long, and he actually called after out job was complete and made sure everything was nice... a great experience!

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The experience started out well, working with Chad, the salesperson, who assured me that they do high quality work and that they could be depended on. They showed up on time to do the measurements and when it was time to do the

3
★★★★★

The experience started out well, working with Chad, the salesperson, who assured me that they do high quality work and that they could be depended on. They showed up on time to do the measurements and when it was time to do the

Pros: good selection

Cons: dishonest, poor coordination with subcontractors

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We've had some vinyl tiles installed from Carpet One. We were very happy with the product for the price including labor. When we decided to get some carpet done, the prices we were estimated were ridiculously high. We ended up going elsewhere, got more for the money and better quality carpet.

3
★★★☆☆

We've had some vinyl tiles installed from Carpet One. We were very happy with the product for the price including labor. When we decided to get some carpet done, the prices we were estimated were ridiculously high. We ended up going elsewhere, got more for the money and better quality carpet.

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The selections were not as plentiful as with some other carpet stores. The sales help, surprisingly, was unattentive during our carpet review. The prices weren't as competitive as the other stores we visited.

2
★★☆☆☆

The selections were not as plentiful as with some other carpet stores. The sales help, surprisingly, was unattentive during our carpet review. The prices weren't as competitive as the other stores we visited.

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