Banfield Pet Hospital

★★★☆☆
  • 2550 Timber Drive

    Garner, NC 27529

    Map & Directions
  • 919-661-1926

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M-Sa 9am-7pm, Su 10am-5pm
Phones
  • Fax (919-661-0565)
Year Established
  • 1998

Pets & Animals

Pets & Animals
More choices in Garner:
Resultset_next

Banfield Pet Hospital

265 Shenstone Blvd Garner, NC

Resultset_next

Brookwood Veterinary Clinic

2810 Brookwood Dr Raleigh, IL

2.8571 7
Hi! Sign in to let us know how Banfield Pet Hospital was?
Write a Review
.

ThIs is the worst place ever to take your pets they are too big for their britches. You will go in and just wait and wait around for them. They make you do all these tests that arent necessary. you will spend so much money at this place and not get results. i used to work at the banfield at white oak i know them personally and take it from me you dont want to go here!!!! they are rude. the only ones who are decent there are Dr. Blue and Jamie the Csr. Horrible horrible place not recommended at all. We just spent over 600 in 3 days and still do not know whats wrong. They dont call you back. they only care about your money. do not do not go here there are a lot of people to back me up. rediculous. I recommend a private vet and not a chain,. They only care about money and not your pet.

1
★☆☆☆☆

ThIs is the worst place ever to take your pets they are too big for their britches. You will go in and just wait and wait around for them. They make you do all these tests that arent necessary. you will spend so much money at this place and not get results. i used to work at the banfield at white oak i know them personally and take it from me you dont want to go here!!!! they are rude. the only ones who are decent there are Dr. Blue and Jamie the Csr. Horrible horrible place not recommended at all. We just spent over 600 in 3 days and still do not know whats wrong. They dont call you back. they only care about your money. do not do not go here there are a lot of people to back me up. rediculous. I recommend a private vet and not a chain,. They only care about money and not your pet.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I recently took y dog to be groomed (consisting of a wash/dry and nail clipping) at the Garner Pets Mart off of Timber Drive. All I can say is that the dog we dropped off, a sweet, happy dog was picked up sad, cowering and limping.

Our dog has always been groomed and we have never noticed such a drastic change in her behavior than when we picked her up today. We should have realized something was amiss given that after receiving a call to pick her up??we were told that they hadn??t yet clipped her nails. My husband said he would go take care of the fee, and after leaving the woman behind the counter began talking about him in hushed tones to the other workers. When I spoke up that I was waiting for my dog, a suggestion was made that maybe I should leave to do some shopping. I refused, so she went into the back room with more than one worker to get my dog. I??m not sure what was going on, but after an inordinate amount of time my dog was returned??completely different than when she was dropped off.
After taking her home??we noticed that her nails had been cut to the quick resulting in bleeding. She was having a difficult time walking and whimpered each time we tried to look at her paws. When we spoke to the manager at Pets Mart, the suggestion was to bring our dog into see the vet at the store??however, the issue raised with the abusive treatment of our dog was not dealt with satisfactorily.

I would strongly suggest one look for a more professional grooming service with qualified groomers who actually enjoy working with animals unlike those at Pets Mart who only look upon it as a job.

3
★★★☆☆

I recently took y dog to be groomed (consisting of a wash/dry and nail clipping) at the Garner Pets Mart off of Timber Drive. All I can say is that the dog we dropped off, a sweet, happy dog was picked up sad, cowering and limping.

Our dog has always been groomed and we have never noticed such a drastic change in her behavior than when we picked her up today. We should have realized something was amiss given that after receiving a call to pick her up??we were told that they hadn??t yet clipped her nails. My husband said he would go take care of the fee, and after leaving the woman behind the counter began talking about him in hushed tones to the other workers. When I spoke up that I was waiting for my dog, a suggestion was made that maybe I should leave to do some shopping. I refused, so she went into the back room with more than one worker to get my dog. I??m not sure what was going on, but after an inordinate amount of time my dog was returned??completely different than when she was dropped off.
After taking her home??we noticed that her nails had been cut to the quick resulting in bleeding. She was having a difficult time walking and whimpered each time we tried to look at her paws. When we spoke to the manager at Pets Mart, the suggestion was to bring our dog into see the vet at the store??however, the issue raised with the abusive treatment of our dog was not dealt with satisfactorily.

I would strongly suggest one look for a more professional grooming service with qualified groomers who actually enjoy working with animals unlike those at Pets Mart who only look upon it as a job.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Banfield in Garner, was the worst experience I ever had with a vet clinic. I signed up for one of their plans, and took my dog in several times for services. I took her in originally because she had symptoms of a urinary tract infection. They sent me home with medications which I gave her faithfully. Took her back for a teeth cleaning and was told she still had a urinary tract infections, although she had none of the symptoms that she had with the first infection. Sent me home with meds and I had to pay for another lab charge to check for the UTI which was ridiculously over priced. Since she had the infection they couldn't clean her teeth. I could accept that. I really didn't think she still had a UTI with no symptoms but gave them the benefit of the doubt. Two months later I rescheduled her teeth cleaning. They wanted to do another UTI and I said no, as she had no symptoms and if she had an infection by this time she would be showing symptoms. So they did clean her teeth. Scheduled me to come back for a follow up exam which I did not do. I NEVER saw a vet. I dropped her off and picked her up. I had conflicting exams stating one thing on one report and the opposite on another report done the same day. There was no communication with anyone about my dog's care. My last payment on my 1-year contract was made this month. I canceled the renewal and was told if I canceled it was canceled immediately even though it was paid through the next month. But no refund was offered. They suck!! I would not recommend them to my worst enemy!!!

2
★★☆☆☆

Banfield in Garner, was the worst experience I ever had with a vet clinic. I signed up for one of their plans, and took my dog in several times for services. I took her in originally because she had symptoms of a urinary tract infection. They sent me home with medications which I gave her faithfully. Took her back for a teeth cleaning and was told she still had a urinary tract infections, although she had none of the symptoms that she had with the first infection. Sent me home with meds and I had to pay for another lab charge to check for the UTI which was ridiculously over priced. Since she had the infection they couldn't clean her teeth. I could accept that. I really didn't think she still had a UTI with no symptoms but gave them the benefit of the doubt. Two months later I rescheduled her teeth cleaning. They wanted to do another UTI and I said no, as she had no symptoms and if she had an infection by this time she would be showing symptoms. So they did clean her teeth. Scheduled me to come back for a follow up exam which I did not do. I NEVER saw a vet. I dropped her off and picked her up. I had conflicting exams stating one thing on one report and the opposite on another report done the same day. There was no communication with anyone about my dog's care. My last payment on my 1-year contract was made this month. I canceled the renewal and was told if I canceled it was canceled immediately even though it was paid through the next month. But no refund was offered. They suck!! I would not recommend them to my worst enemy!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been taking my puppy to the location on Timber Drive and am very pleased with the quality of service my dog has received. My puppy has been there quite a bit to get her shots and was spayed and I was happy as is my puppy. The staff and front desk personel were always pleasant and took time to answer any questions I have with having a new puppy. I can not comment on others experiences that were posted here but I can on mine and overall, I am very pleased.

4
★★★★☆

I have been taking my puppy to the location on Timber Drive and am very pleased with the quality of service my dog has received. My puppy has been there quite a bit to get her shots and was spayed and I was happy as is my puppy. The staff and front desk personel were always pleasant and took time to answer any questions I have with having a new puppy. I can not comment on others experiences that were posted here but I can on mine and overall, I am very pleased.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

These guys are okay, not awesome as vets. I went for the service plan where they draft your account and they got my account number wrong, didn't call me about it ( - for six months!), then sent my account to collections. I came in and they told me about the discrepancy and were very good about resolving it in the office, paid everything, got the discrepancy resolved, regular payments being drafted, etc, etc, - EXCEPT - I am still on collections, with regular, automated phone calls coming to my house every day. They are drafting my account, but their collection agency is still calling me on the already resolved action. \r\n\r\nThe vet himself is competent and decent to my dog, not outstanding, but okay. I am no judge of his skills, but he seems to check the right stuff. The staff is generally fine and friendly, but when in a rush they sometimes take on the ""DMV"" attitude where they are a little more gruff and official than friendly.\r\n\r\nI would avoid these guys in the future and once my current annual contract is done I will likely go looking. Their business process is a reason to avoid them, because their service is not worth the hassle. While they're not horrible or evil, I've been to more caring and better serviced places (I've had four dogs over the years), with much better customer experiences. I just haven't felt they are very well managed or have their hearts in it as much as other places.

1
★★☆☆☆

These guys are okay, not awesome as vets. I went for the service plan where they draft your account and they got my account number wrong, didn't call me about it ( - for six months!), then sent my account to collections. I came in and they told me about the discrepancy and were very good about resolving it in the office, paid everything, got the discrepancy resolved, regular payments being drafted, etc, etc, - EXCEPT - I am still on collections, with regular, automated phone calls coming to my house every day. They are drafting my account, but their collection agency is still calling me on the already resolved action. \r\n\r\nThe vet himself is competent and decent to my dog, not outstanding, but okay. I am no judge of his skills, but he seems to check the right stuff. The staff is generally fine and friendly, but when in a rush they sometimes take on the ""DMV"" attitude where they are a little more gruff and official than friendly.\r\n\r\nI would avoid these guys in the future and once my current annual contract is done I will likely go looking. Their business process is a reason to avoid them, because their service is not worth the hassle. While they're not horrible or evil, I've been to more caring and better serviced places (I've had four dogs over the years), with much better customer experiences. I just haven't felt they are very well managed or have their hearts in it as much as other places.

Pros: Competent vet, good assistant staff.

Cons: Office makes mistakes and misses them, uninspired service. It's just "blah".

.

Went to buy some fish food and the price was very good and it was very easy to find on the shelf. They had a good selection and the store was clean and uncluttered. Recommended!

4
★★★★☆

Went to buy some fish food and the price was very good and it was very easy to find on the shelf. They had a good selection and the store was clean and uncluttered. Recommended!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This Petsmart is a great place to take the dog for a visit. Our big golden retriever mix will tip her head to you when you ask if she wants to go to Petsmart. She's like all ready to go - will even whimper if we take too long getting out the door - and as we take those last two corners to get into the parking lot. They usually have people there from the pounds with dogs to adopt too. The prices are pretty good, especially with coupons. Now, they have a new card that you use - and you can use your phone # if you can't locate the card at check out.

PROS: dog gets so excited!
CONS: prices on things like cages are a bit ridiculous

4
★★★★☆

This Petsmart is a great place to take the dog for a visit. Our big golden retriever mix will tip her head to you when you ask if she wants to go to Petsmart. She's like all ready to go - will even whimper if we take too long getting out the door - and as we take those last two corners to get into the parking lot. They usually have people there from the pounds with dogs to adopt too. The prices are pretty good, especially with coupons. Now, they have a new card that you use - and you can use your phone # if you can't locate the card at check out.

PROS: dog gets so excited!
CONS: prices on things like cages are a bit ridiculous

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Banfield Pet Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review