Brakes Plus

★★★★★
  • 2817 Jones Franklin Rd

    Raleigh, NC 27606

    Cross street: 1 mile South Crossroads Shopping Center <br />

    Map & Directions
  • 919-233-0010

About Brakes Plus

Hours
Mon-Fri 7:30am-5:30pm ; Sun Closed ; Appointments Available
5.0 10
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This is the ONLY place to bring your car/truck in my opinion. They are HONEST, UP FRONT, & do not recommend OR fix any more than what is necessary at the time - unless YOU WANT to go beyond. The rest is ""CUSTOMER EDUCATION"" & YOU make the call. YOU are given the info to help budget your repairs on a timeframe which makes sense.

If everyone was this professional and sported a conscience and care for each other like this... it'd be like HEAVEN. Thanks BrakesPlus guys! ALL of YOU!!!!

2
★★★★★

This is the ONLY place to bring your car/truck in my opinion. They are HONEST, UP FRONT, & do not recommend OR fix any more than what is necessary at the time - unless YOU WANT to go beyond. The rest is ""CUSTOMER EDUCATION"" & YOU make the call. YOU are given the info to help budget your repairs on a timeframe which makes sense.

If everyone was this professional and sported a conscience and care for each other like this... it'd be like HEAVEN. Thanks BrakesPlus guys! ALL of YOU!!!!

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Awesome place to take your car. Caring, polite and very competent. What more can you ask? Oh, and also...a cool coffee machine for customers to use :-)

5
★★★★★

Awesome place to take your car. Caring, polite and very competent. What more can you ask? Oh, and also...a cool coffee machine for customers to use :-)

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Based on several positive reviews for Brakes Plus I decided to take my car in because the brakes were squeling. They spent about 30 minutes inspecting the brakes and then Glen (owner) came back to say the brakes were only about 60% worn and I could expect another 10K miles on them before getting them repaired. They also fixed an unrelated issue with the tire wheel cover while inspecting the brakes. Since the brakes did not have to be repaired Glen did not even charge me anything for the service which was refreshing. \r
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I know there are many repair places that would have told me the brakes needed repairing and would have been very happy to charge me. So it is nice to know that Brakes Plus is NOT one of those places. I was very impressed with the service and honesty of Brakes Plus!!!\r
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When I do need the brakes repaired this will be the place!!!

2
★★★★★

Based on several positive reviews for Brakes Plus I decided to take my car in because the brakes were squeling. They spent about 30 minutes inspecting the brakes and then Glen (owner) came back to say the brakes were only about 60% worn and I could expect another 10K miles on them before getting them repaired. They also fixed an unrelated issue with the tire wheel cover while inspecting the brakes. Since the brakes did not have to be repaired Glen did not even charge me anything for the service which was refreshing. \r
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I know there are many repair places that would have told me the brakes needed repairing and would have been very happy to charge me. So it is nice to know that Brakes Plus is NOT one of those places. I was very impressed with the service and honesty of Brakes Plus!!!\r
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When I do need the brakes repaired this will be the place!!!

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I HAVE HAD SEVERAL EXPERENCES WITH THIS BUSINESS GETTING ALL OF MY SERVICE WORK ON MY PERSONNAL AND BUSINESS VEHICLES. EVERY TIME IS A PLEASURABLE EXPERIENCE. THE OWNER (GLEN) AND STAFF MEMBERS ARE HONEST AND VERY KNOWLEGEABLE ABOUT AUTO CARE. I AM ALWAYS SUPRISED ABOUT THE COST OF THE WORK. IT IS VERY AFFORDABLE. I WOULD RECOMMEND THIS BUSINESS TO EVERYONE WHO NEEDS AUTO CARE NO MATTER WHAT LEVEL. THANKS FOR ALWAYS MAKING ME A HAPPY CUSTOMER.

2
★★★★★

I HAVE HAD SEVERAL EXPERENCES WITH THIS BUSINESS GETTING ALL OF MY SERVICE WORK ON MY PERSONNAL AND BUSINESS VEHICLES. EVERY TIME IS A PLEASURABLE EXPERIENCE. THE OWNER (GLEN) AND STAFF MEMBERS ARE HONEST AND VERY KNOWLEGEABLE ABOUT AUTO CARE. I AM ALWAYS SUPRISED ABOUT THE COST OF THE WORK. IT IS VERY AFFORDABLE. I WOULD RECOMMEND THIS BUSINESS TO EVERYONE WHO NEEDS AUTO CARE NO MATTER WHAT LEVEL. THANKS FOR ALWAYS MAKING ME A HAPPY CUSTOMER.

Pros: FRIENDLY, AND KNOWLEGEABLE STAFF

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I had some squeaking from both my wife's and my brakes. I thought it was about time to have them replaced and braced myself for the bill. When I returned to the service center, they told me I had more than enough pad on my brakes and that it was just early morning noises from rust that would happen regardless, I left without paying a penny. What service center have you been to that doesn't gouge you at every opportunity. They said they wanted my business for the long haul, and they've got it. I've been back for all inspections and tune ups. They are quick and courteous, I highly recommend them.

5
★★★★★

I had some squeaking from both my wife's and my brakes. I thought it was about time to have them replaced and braced myself for the bill. When I returned to the service center, they told me I had more than enough pad on my brakes and that it was just early morning noises from rust that would happen regardless, I left without paying a penny. What service center have you been to that doesn't gouge you at every opportunity. They said they wanted my business for the long haul, and they've got it. I've been back for all inspections and tune ups. They are quick and courteous, I highly recommend them.

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Breaks Plus is a great place to have your automotive work done! I've lived in the triangle for more than 15 years and I always wanted to find a shop that made me feel like I was not being taken advantage of nor cheated. I have finally found it. The owner and his brother are very personable and devoted to their customers. They have, over the past few years, given me and my family friendly, relaxed, skilled, and honest service at a fair price. As a recent example, I had purchased a set of tires from a local big wholesale club. When I went back to have the tires rotated and balanced, I was told my brakes needed replacing immediately. I decided to ask Glen what he thought. Glen looked at the brakes and told me that I still had 10,000 mile before they would need repair. I'm not afraid to send my son and wife with any car problems knowing he will be completely truthful about possible repairs. Its this kind of honest and competent service that keeps me coming back. Give them a try, you won't regret it!

2
★★★★★

Breaks Plus is a great place to have your automotive work done! I've lived in the triangle for more than 15 years and I always wanted to find a shop that made me feel like I was not being taken advantage of nor cheated. I have finally found it. The owner and his brother are very personable and devoted to their customers. They have, over the past few years, given me and my family friendly, relaxed, skilled, and honest service at a fair price. As a recent example, I had purchased a set of tires from a local big wholesale club. When I went back to have the tires rotated and balanced, I was told my brakes needed replacing immediately. I decided to ask Glen what he thought. Glen looked at the brakes and told me that I still had 10,000 mile before they would need repair. I'm not afraid to send my son and wife with any car problems knowing he will be completely truthful about possible repairs. Its this kind of honest and competent service that keeps me coming back. Give them a try, you won't regret it!

Pros: Fast, friendly, knowledgable automotive repair shop

Cons: none!

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I have had nothing but great experiences with Brakes Plus, from sincere customer service to charges to the actual work done on my vehicle. I should mention that I went to this shop based on the recommendations from about 6 people that had experienced years of honest and skillful service from the mechanics there. Turnaround and prices are reasonable, but the big advantage is that the customers I know have always been given reliable estimates up front, on repairs that have always been legitimately needed. The Brakes Plus staff has also been very good at explaining exactly what they found with my vehicle, what all my options for repairs are, and the pros and cons of each option, and always in a very patient and thoughtful - but never condescending - way. I recommend them to everyone I know.

5
★★★★★

I have had nothing but great experiences with Brakes Plus, from sincere customer service to charges to the actual work done on my vehicle. I should mention that I went to this shop based on the recommendations from about 6 people that had experienced years of honest and skillful service from the mechanics there. Turnaround and prices are reasonable, but the big advantage is that the customers I know have always been given reliable estimates up front, on repairs that have always been legitimately needed. The Brakes Plus staff has also been very good at explaining exactly what they found with my vehicle, what all my options for repairs are, and the pros and cons of each option, and always in a very patient and thoughtful - but never condescending - way. I recommend them to everyone I know.

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I would strongly recommend theese guys for your automotive needs. I recieved a warm welcome as a first time customer. They gave me an accurate and honest evaluation of my car's brake system. They also pointed out some other problems with my car that most likely would have left me on the side of the road had they not brought them to my attention. I felt like I was treated like family rather than just an other number. I was also suprissed to learn that they do just about everything there, not just brakes. The manager took the time to ensure that I had a complete understanding of my car's needs and along with what I was getting for the money I was spending.

5
★★★★★

I would strongly recommend theese guys for your automotive needs. I recieved a warm welcome as a first time customer. They gave me an accurate and honest evaluation of my car's brake system. They also pointed out some other problems with my car that most likely would have left me on the side of the road had they not brought them to my attention. I felt like I was treated like family rather than just an other number. I was also suprissed to learn that they do just about everything there, not just brakes. The manager took the time to ensure that I had a complete understanding of my car's needs and along with what I was getting for the money I was spending.

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I almost hesitate to write a great review - after all, this place is always packed because they have a great reputation for doing good work, and a good review will only make the waits longer...

This is one of those mechanics that you always hope to find. I have been back several times. One time I had a really tricky problem with my Subaru that they couldn't diagnose, and they actually sent me to another mechanic who they knew was a better troubleshooter for my particular problem. And they even didn't charge me! They made a lifelong customer out of me.

The only negative is that they are always busy, and sometimes you have to wait a while to get work done, even if you have an appointment.

2
★★★★★

I almost hesitate to write a great review - after all, this place is always packed because they have a great reputation for doing good work, and a good review will only make the waits longer...

This is one of those mechanics that you always hope to find. I have been back several times. One time I had a really tricky problem with my Subaru that they couldn't diagnose, and they actually sent me to another mechanic who they knew was a better troubleshooter for my particular problem. And they even didn't charge me! They made a lifelong customer out of me.

The only negative is that they are always busy, and sometimes you have to wait a while to get work done, even if you have an appointment.

Pros: Trustworthy, Knowledgeable

Cons: long waits

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These are good people who seem to know their stuff and care about getting it right. The only problem: it's a small staff and a small shop and getting your vehicle in and out in a timely manner is far from guaranteed.

2
★★★★★

These are good people who seem to know their stuff and care about getting it right. The only problem: it's a small staff and a small shop and getting your vehicle in and out in a timely manner is far from guaranteed.

Pros: Honest, Friendly, Knowledgeable

 

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