Firestone Complete Auto Care

★★☆☆☆
Whatever you drive, drive a Firestone
  • 3901 New Bern Ave

    Raleigh, NC 27610

    Map & Directions
  • 919-355-4158

About Firestone Complete Auto Care

Hours
Sun 8am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm
Reservations
Make A Reservation

Automotive

Automotive
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I have used the New Bern Ave Firestone off and on for years and have often suspected they were dishonest but they are very convenient. However, today I caught them red handed attempting to sell me unneeded brake work. I took my Sienna in to have the brakes checked. They said it needed many things, including new rotors and calipers on the front brakes. The estimate was almost $800. They said the rotors had very deep grooves and could not be resurfaced. I don't know much about cars but I do know that metal on metal digging grooves into rotors would have to make some noise and there was no noise. I declined the work and took it to another garage. The rotors had light wear and were readily resurfaced. The calipers were fine. My total bill was a little over $300. I saved almost $500 by taking the time to go to an honest shop. I say avoid the Firestone crooks at all costs. The $850 wheel hub a couple of years ago should have been enough warning but I gave them one last chance.

0
★☆☆☆☆

I have used the New Bern Ave Firestone off and on for years and have often suspected they were dishonest but they are very convenient. However, today I caught them red handed attempting to sell me unneeded brake work. I took my Sienna in to have the brakes checked. They said it needed many things, including new rotors and calipers on the front brakes. The estimate was almost $800. They said the rotors had very deep grooves and could not be resurfaced. I don't know much about cars but I do know that metal on metal digging grooves into rotors would have to make some noise and there was no noise. I declined the work and took it to another garage. The rotors had light wear and were readily resurfaced. The calipers were fine. My total bill was a little over $300. I saved almost $500 by taking the time to go to an honest shop. I say avoid the Firestone crooks at all costs. The $850 wheel hub a couple of years ago should have been enough warning but I gave them one last chance.

.

I have used the New Bern Ave Firestone off and on for years and have often suspected they were dishonest but they are very convenient. However, today I caught them red handed attempting to sell me unneeded brake work. I took my Sienna in to have the brakes checked. They said it needed many things, including new rotors and calipers on the front brakes. The estimate was almost $800. They said the rotors had very deep grooves and could not be resurfaced. I don't know much about cars but I do know that metal on metal digging grooves into rotors would have to make some noise and there was no noise. I declined the work and took it to another garage. The rotors had light wear and were readily resurfaced. The calipers were fine. My total bill was a little over $300. I saved almost $500 by taking the time to go to an honest shop. I say avoid the Firestone crooks at all costs. The $850 wheel hub a couple of years ago should have been enough warning but I gave them one last chance.

1
★☆☆☆☆

I have used the New Bern Ave Firestone off and on for years and have often suspected they were dishonest but they are very convenient. However, today I caught them red handed attempting to sell me unneeded brake work. I took my Sienna in to have the brakes checked. They said it needed many things, including new rotors and calipers on the front brakes. The estimate was almost $800. They said the rotors had very deep grooves and could not be resurfaced. I don't know much about cars but I do know that metal on metal digging grooves into rotors would have to make some noise and there was no noise. I declined the work and took it to another garage. The rotors had light wear and were readily resurfaced. The calipers were fine. My total bill was a little over $300. I saved almost $500 by taking the time to go to an honest shop. I say avoid the Firestone crooks at all costs. The $850 wheel hub a couple of years ago should have been enough warning but I gave them one last chance.

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I haven't had a bad experience with these guys, they seem friendly (and as honest as mechanics come I guess). There was one issue with my battery when I specifically asked them to check it to make sure it wasn't due to be replaced, it being over 5 years old. Instead of replacing it they scrubbed off the corrosion from the contacts. The following week my battery died and I was stranded on the road. My neighbor (who is a mechanic) said that the large amounts of corrosion that had bubbled out should have told them that the battery needed replacement. If they were all about making more money, they would have charged me for a new battery instead of $12.00 for cleaning off the contacts.

$48.00 for high mileage oil changes does seem a bit steep, though.

3
★★★☆☆

I haven't had a bad experience with these guys, they seem friendly (and as honest as mechanics come I guess). There was one issue with my battery when I specifically asked them to check it to make sure it wasn't due to be replaced, it being over 5 years old. Instead of replacing it they scrubbed off the corrosion from the contacts. The following week my battery died and I was stranded on the road. My neighbor (who is a mechanic) said that the large amounts of corrosion that had bubbled out should have told them that the battery needed replacement. If they were all about making more money, they would have charged me for a new battery instead of $12.00 for cleaning off the contacts.

$48.00 for high mileage oil changes does seem a bit steep, though.

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I took my car into the New Bern Ave, Raleigh, NC store #012831 on 7/22/09 and was very disappointed at the total price for break service. My total was $236. The poster on the wall clearly stated that disk breaks were 149.99 and my service was lumped into a package for disk breaks costing $231. In that I was charged a total of 61.99 P&L for a break fluid flush which I did not request and was not told about prior to the service being completed. Also included in the package, I was charged for cutting the rotors which I did not have done. I find it very hard to find trustworthy mechanics and had previously had very good service at this particular Firestone. In the future I will be going back only to take advantage of the lifetime wheel alignment that I had previously purchased.

3
★★★☆☆

I took my car into the New Bern Ave, Raleigh, NC store #012831 on 7/22/09 and was very disappointed at the total price for break service. My total was $236. The poster on the wall clearly stated that disk breaks were 149.99 and my service was lumped into a package for disk breaks costing $231. In that I was charged a total of 61.99 P&L for a break fluid flush which I did not request and was not told about prior to the service being completed. Also included in the package, I was charged for cutting the rotors which I did not have done. I find it very hard to find trustworthy mechanics and had previously had very good service at this particular Firestone. In the future I will be going back only to take advantage of the lifetime wheel alignment that I had previously purchased.

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After having gone to 3 of Raleigh's Firestone stations over 15 yrs, I plead with you-- STAY AWAY!! The first didn't attach the oil pan back correctly after an oil change, and ALL the oil ended up in my driveway!! I had the car towed back thru AAA, and after fixing the problem, they actually wanted to REcharge me! At the New Bern store, I had quoted about 6 places for 2 jobs to be done on my car. They ""added"" onto the basic price of each job with unnecessary extras that would have cost $175 IN ADDITION to the average prices I found elsewhere. After talking to Honda experts at a well known Honda service center in Raleigh, I found the ""extras"" they added onto the jobs were COMPLETELY UNNECESSARY. THEN when getting my car serviced at the reputable place, they found I was 3 quarts down on my oil, after 3000 miles. Newer cars don't burn oil like the old ones, and my driveway attested to the fact that my car was NOT leaking additional oil-- we all came to the conclusion that my last oil change at the New Bern Firestone PROBABLY WAS NEVER DONE!! (One of the major network nighttime news shows recently did an investigation that ""pseudo"" oil changes-- AKA-- you pay, but they simply don't do them, happens on a regular basis, especially at the ""quick"" oil-change places). Firestone is KNOWN for ""adding"" onto basic services, thereby draining YOUR wallet. After these 3 experiences, NEVER again will I even THINK about going to ANY of them!! Proceed at your own risk!

0
★☆☆☆☆

After having gone to 3 of Raleigh's Firestone stations over 15 yrs, I plead with you-- STAY AWAY!! The first didn't attach the oil pan back correctly after an oil change, and ALL the oil ended up in my driveway!! I had the car towed back thru AAA, and after fixing the problem, they actually wanted to REcharge me! At the New Bern store, I had quoted about 6 places for 2 jobs to be done on my car. They ""added"" onto the basic price of each job with unnecessary extras that would have cost $175 IN ADDITION to the average prices I found elsewhere. After talking to Honda experts at a well known Honda service center in Raleigh, I found the ""extras"" they added onto the jobs were COMPLETELY UNNECESSARY. THEN when getting my car serviced at the reputable place, they found I was 3 quarts down on my oil, after 3000 miles. Newer cars don't burn oil like the old ones, and my driveway attested to the fact that my car was NOT leaking additional oil-- we all came to the conclusion that my last oil change at the New Bern Firestone PROBABLY WAS NEVER DONE!! (One of the major network nighttime news shows recently did an investigation that ""pseudo"" oil changes-- AKA-- you pay, but they simply don't do them, happens on a regular basis, especially at the ""quick"" oil-change places). Firestone is KNOWN for ""adding"" onto basic services, thereby draining YOUR wallet. After these 3 experiences, NEVER again will I even THINK about going to ANY of them!! Proceed at your own risk!

Cons: RIP OFF

Message from Firestone Complete Auto Care

Our skilled technicians at your Raleigh, NC Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

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