Alta Springs

★★★☆☆
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  • 100 Spring Meadow Dr

    Chapel Hill, NC 27517

    Map & Directions
  • 919-942-4116

About Alta Springs

Hours
Mon-Fri 10am-6pm, Sat 10am-5pm, Sun 1pm-5pm, Open 7 Days, Open Holidays, Appointments Available, 24 Hour Emergency Service Available

Real Estate

Real Estate
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Southern Village

200 Copperline Dr Chapel Hill, NC

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208 Conner Drive Chapel Hill, NC

3.375 8
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I lived here for two years and loved it. I would stay but I got a job offer in another area. I wasn't even going to write a review until I was searching for a new place and came across Alta Springs reviews. These people are crazy! I have a lot of friends that have lived here and we all loved it. \r\nThe only people writing reviews on here probably just didn't get their way with something or didn't pay their rent! \r\nThe pool is the best in Chapel Hill and everyone uses the fitness center. The people in the office remember your name and really care. They even helped me find someone to take over my lease when I had to leave early for a new job.\r\nThe only downside is that they don't have the ""newer"" things like a movie theater or basketball court.

2
★★★★☆

I lived here for two years and loved it. I would stay but I got a job offer in another area. I wasn't even going to write a review until I was searching for a new place and came across Alta Springs reviews. These people are crazy! I have a lot of friends that have lived here and we all loved it. \r\nThe only people writing reviews on here probably just didn't get their way with something or didn't pay their rent! \r\nThe pool is the best in Chapel Hill and everyone uses the fitness center. The people in the office remember your name and really care. They even helped me find someone to take over my lease when I had to leave early for a new job.\r\nThe only downside is that they don't have the ""newer"" things like a movie theater or basketball court.

Pros: staff was great, apartments are nice

Cons: no movie theater

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We lived at Alta Springs for 2 years and had a great experience. We did not have any charges at move out, had a great experience with the staff and LOVED the location. We had friends that lived at Alta Springs at the same time and they agreed that it is kept up very nicely. I have not heard any other residents upset with the owners or staff. The maintenance was always very prompt and if they couldn't fix something, they had someone else come in. No complaints here! We would have stayed, but couldn't ignore the housing market right now! The only thing I would change is the school district.

4
★★★★☆

We lived at Alta Springs for 2 years and had a great experience. We did not have any charges at move out, had a great experience with the staff and LOVED the location. We had friends that lived at Alta Springs at the same time and they agreed that it is kept up very nicely. I have not heard any other residents upset with the owners or staff. The maintenance was always very prompt and if they couldn't fix something, they had someone else come in. No complaints here! We would have stayed, but couldn't ignore the housing market right now! The only thing I would change is the school district.

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We lived at Alta Springs for a year and I miss it! The location is very convenient. Maintenance was always prompt with our repairs. We enjoyed the pool and business center. They had a little trouble with the AC in the fitness center but it was working great when we left. The only reason we left was because we bought a house. I miss the convenience of someone else taking care of maintenance and the grounds. Our dogs loved the dog park. While the rent is a little on the high side, it is worth what you get. I always found the office staff to be accommodating and professional.

4
★★★★☆

We lived at Alta Springs for a year and I miss it! The location is very convenient. Maintenance was always prompt with our repairs. We enjoyed the pool and business center. They had a little trouble with the AC in the fitness center but it was working great when we left. The only reason we left was because we bought a house. I miss the convenience of someone else taking care of maintenance and the grounds. Our dogs loved the dog park. While the rent is a little on the high side, it is worth what you get. I always found the office staff to be accommodating and professional.

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My entire stay was a nightmare, but when I left, it got even worse. When I was finally moving out, the maintenance person broke a pipe in my apartment trying to move out the washer and dryer. She quickly turned off the water and I left town. When I came back the next day to get another load, I found that the water had not been turned all the way off and the apartment was completely flooded. All of our things were ruined but they refused to pay for any of it. My friends that had stayed in Alta Springs had warned me that I would be charged enormous maintenance fees after I left, so before I left, I made them inspect the apartment and put something in writing confirming that I would get back my full deposit. I also made them put in writing that the flood was caused by them, so I would not be charged for the extensive water damage. Sure enough, about a month later, I got a bill in the mail for thousands of dollars for the water damage. The letter was sent by the same person that wrote and signed the document which stated that I would not be charged. I called her out on it and she lied right to my face claiming that she didn't right the letter. When I produced the righting, she agreed to drop the additional charges but still refused to refund my deposit. Although I could have easily won in court, I had started a new job and was living in another state so it wasn?t worth it. Alta Springs know that most of their tenants are students and don't have time or money. They will take advantage of you every way possible. I've never seen a staff that was more unethical in my life.

0
★☆☆☆☆

My entire stay was a nightmare, but when I left, it got even worse. When I was finally moving out, the maintenance person broke a pipe in my apartment trying to move out the washer and dryer. She quickly turned off the water and I left town. When I came back the next day to get another load, I found that the water had not been turned all the way off and the apartment was completely flooded. All of our things were ruined but they refused to pay for any of it. My friends that had stayed in Alta Springs had warned me that I would be charged enormous maintenance fees after I left, so before I left, I made them inspect the apartment and put something in writing confirming that I would get back my full deposit. I also made them put in writing that the flood was caused by them, so I would not be charged for the extensive water damage. Sure enough, about a month later, I got a bill in the mail for thousands of dollars for the water damage. The letter was sent by the same person that wrote and signed the document which stated that I would not be charged. I called her out on it and she lied right to my face claiming that she didn't right the letter. When I produced the righting, she agreed to drop the additional charges but still refused to refund my deposit. Although I could have easily won in court, I had started a new job and was living in another state so it wasn?t worth it. Alta Springs know that most of their tenants are students and don't have time or money. They will take advantage of you every way possible. I've never seen a staff that was more unethical in my life.

Cons: Seriously, I've never hated anyone in my life more than I hate the staff at Alta Springs

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They do not understand customer service here and are extremely cheap. For the price you pay, the customer service is EXTREMELY! lacking. Don't expect any special treatment here.

PROS:
CONS: Customer service is HORRID

1
★☆☆☆☆

They do not understand customer service here and are extremely cheap. For the price you pay, the customer service is EXTREMELY! lacking. Don't expect any special treatment here.

PROS:
CONS: Customer service is HORRID

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The customer service at Alta is severly lacking. They go out of their way to make things harder for you rather than easier. The ladies up front don't care about customer service and if something happens IT IS YOUR FAULT...RENTER BEWARE!

0
★☆☆☆☆

The customer service at Alta is severly lacking. They go out of their way to make things harder for you rather than easier. The ladies up front don't care about customer service and if something happens IT IS YOUR FAULT...RENTER BEWARE!

Cons: CUSTOMER SERVICE HORRIBLE

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I live in Alta Springs and have been very pleased with the level of service that I receive from the staff at Alta Springs. When I have a repair that is needed, someone always responds- even one time at 10 pm! The pool is great, the workout room is average, the apartments are nice! I also love the location- very close to campus and 40 and 15-501. I would recommend these apartments if you are looking for a place in Chapel Hill. I do wish that there were more walking trails on the premises. The only one they have is central in the community, and I don't live near it- makes it harder to walk the dog!

4
★★★★☆

I live in Alta Springs and have been very pleased with the level of service that I receive from the staff at Alta Springs. When I have a repair that is needed, someone always responds- even one time at 10 pm! The pool is great, the workout room is average, the apartments are nice! I also love the location- very close to campus and 40 and 15-501. I would recommend these apartments if you are looking for a place in Chapel Hill. I do wish that there were more walking trails on the premises. The only one they have is central in the community, and I don't live near it- makes it harder to walk the dog!

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Review Partner
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I live in Alta Springs and have been very pleased with the level of service that I receive from the staff at Alta Springs. When I have a repair that is needed, someone always responds- even one time at 10 pm! The pool is great, the workout

4
★★★★★

I live in Alta Springs and have been very pleased with the level of service that I receive from the staff at Alta Springs. When I have a repair that is needed, someone always responds- even one time at 10 pm! The pool is great, the workout

 

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