Duke Urgent Care South

★★★★☆
Duke Urgent Care South is a walk-in medical care clinic in Durham, North Carolina. Our urgent care doctors treat children and adults with minor injuries and illness. Our urgent care clinic is open late seven days a week, 365 days a year -- no appointment necessary.
  • 5716 Fayetteville Rd

    Durham, NC 27713

    Map & Directions
  • 919-572-1868

About Duke Urgent Care South

Hours
Daily 8am-8pm

Health & Medical

Health & Medical
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3.6 5
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This was the worst medical experience that I have had, and likely the reason most people self-diagnose to stay away from hospitals and clinics like these.

Late into July this year, I came across a nasty sty. Fearing a more severe infection, I sought out local clinics in which I could travel to fairly safely. I was uninsured at the time, but knowing that I at least had a sty, I expected a reasonable fee for the visit. Arriving at 11am to a full lobby, I signed in and politely noted that I would be just outside on the phone with my parents. I also noted my phone number and asked to be called should I miss my name called out by a nurse. The current wait time then was less than one hour. One hour after sign in, I noticed that no one had contacted me. I returned to the interior of the clinic to find that my information had been crossed out. There was no call attempt, and several employees were in the reception area planning lunch for the day. They simply put me back in the queue to wait again. Ninety minutes in, a nurse brought me to an information gathering room, where she filled out the standard useless information. I was escorted to an examination room where I was left unattended for an additional 35 minutes. Just as I was preparing to give up and leave, a nurse came into the room and asked if I was still waiting for someone. She then closed the door, and I overheard her speaking about the doctors and nurses forgetting I was in the room. About 5 minutes later a nurse came into the examination room with a hefty looking eye treatment kit, only to leave for another 5 minutes. Not even 10 minutes after her return, my examination was completed, having used only one glove and no additional equipment. The examination took all of 3 minutes to complete, with the additional time spent waiting for the nurse to gather take home information on the sty. Returning to the lobby, I found my account to be used for payment missing the appropriate funds. I had to contact my virtual bank to handle the fund transfer, and this process cost me an additional 30 minutes. Approaching three hours at the clinic, it was time to go to reception and pay. The receptionist then informed me that the nurse had not processed my paperwork, and that I would have to wait, yet again, for an additional 15 minutes.

Three and a half hours into my visit, for a 5 minute consult, resulted in a $298 bill. My instructions were to grab some over the counter ointments, all of which I had already purchased, and wait about a week for the sty to drain itself.

This visit was necessary, but the agony of waiting such a long time and the $300 hole in my wallet was not, given the service provided. I am going to dispute these charges, as they are unreasonable and do not justify the services provided to me.

1
★☆☆☆☆

This was the worst medical experience that I have had, and likely the reason most people self-diagnose to stay away from hospitals and clinics like these.

Late into July this year, I came across a nasty sty. Fearing a more severe infection, I sought out local clinics in which I could travel to fairly safely. I was uninsured at the time, but knowing that I at least had a sty, I expected a reasonable fee for the visit. Arriving at 11am to a full lobby, I signed in and politely noted that I would be just outside on the phone with my parents. I also noted my phone number and asked to be called should I miss my name called out by a nurse. The current wait time then was less than one hour. One hour after sign in, I noticed that no one had contacted me. I returned to the interior of the clinic to find that my information had been crossed out. There was no call attempt, and several employees were in the reception area planning lunch for the day. They simply put me back in the queue to wait again. Ninety minutes in, a nurse brought me to an information gathering room, where she filled out the standard useless information. I was escorted to an examination room where I was left unattended for an additional 35 minutes. Just as I was preparing to give up and leave, a nurse came into the room and asked if I was still waiting for someone. She then closed the door, and I overheard her speaking about the doctors and nurses forgetting I was in the room. About 5 minutes later a nurse came into the examination room with a hefty looking eye treatment kit, only to leave for another 5 minutes. Not even 10 minutes after her return, my examination was completed, having used only one glove and no additional equipment. The examination took all of 3 minutes to complete, with the additional time spent waiting for the nurse to gather take home information on the sty. Returning to the lobby, I found my account to be used for payment missing the appropriate funds. I had to contact my virtual bank to handle the fund transfer, and this process cost me an additional 30 minutes. Approaching three hours at the clinic, it was time to go to reception and pay. The receptionist then informed me that the nurse had not processed my paperwork, and that I would have to wait, yet again, for an additional 15 minutes.

Three and a half hours into my visit, for a 5 minute consult, resulted in a $298 bill. My instructions were to grab some over the counter ointments, all of which I had already purchased, and wait about a week for the sty to drain itself.

This visit was necessary, but the agony of waiting such a long time and the $300 hole in my wallet was not, given the service provided. I am going to dispute these charges, as they are unreasonable and do not justify the services provided to me.

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When I first entered the examining room of this urgent care for a run of the mill infection, the first thing the doctor wanted to do was to run all tests and take cultures to "rule other things out". Okay, and could you not just check

3
★★★★★

When I first entered the examining room of this urgent care for a run of the mill infection, the first thing the doctor wanted to do was to run all tests and take cultures to "rule other things out". Okay, and could you not just check

.

We've had excellent care at DUCS. There have been waits at times, but since it is first come first serve, this is to be expected on occasion. I had not problems with the ladies at the front desk, the nurses, or the doctors.

It is certainly easier than going to the ER for minor issues. We've had excellent follow-up and assistance in choosing medications that we could afford.

4
★★★★☆

We've had excellent care at DUCS. There have been waits at times, but since it is first come first serve, this is to be expected on occasion. I had not problems with the ladies at the front desk, the nurses, or the doctors.

It is certainly easier than going to the ER for minor issues. We've had excellent follow-up and assistance in choosing medications that we could afford.

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I have had a rather pleasant experience at this facillity. My husband took me in after having been bitten by red ants after the swelling wouldn't go down. I was in lots of pain and the wait was fairly reasonable. The sign-in process was hassel free. The Doctors care was excellent. They took time to listen to what happened, accessed my hand on up to my shoulder. The information they gave was very useful as to what to look for and gave me an aggressive anti-biotic. We were so glad we went close to home Duke Urgent Care South opposed to the ER. I have recommended this practice to friends/ familly.

4
★★★★☆

I have had a rather pleasant experience at this facillity. My husband took me in after having been bitten by red ants after the swelling wouldn't go down. I was in lots of pain and the wait was fairly reasonable. The sign-in process was hassel free. The Doctors care was excellent. They took time to listen to what happened, accessed my hand on up to my shoulder. The information they gave was very useful as to what to look for and gave me an aggressive anti-biotic. We were so glad we went close to home Duke Urgent Care South opposed to the ER. I have recommended this practice to friends/ familly.

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We had to go to this practice on Good Friday and the wait was awful. We were there to get an xray for my daughter and we waited at least 1 1/2 hours to get to the back, then we had to wait another 1/2 hour to be seen. Once we had the xray we were out of there in no time. I don't know if they took so long because it was a holiday or if it's always like that. If you go, be ready to wait.

3
★★★☆☆

We had to go to this practice on Good Friday and the wait was awful. We were there to get an xray for my daughter and we waited at least 1 1/2 hours to get to the back, then we had to wait another 1/2 hour to be seen. Once we had the xray we were out of there in no time. I don't know if they took so long because it was a holiday or if it's always like that. If you go, be ready to wait.

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