Charlotte St Computers

★★★★☆
  • 252 Charlotte St

    Asheville, NC 28801

    Map & Directions
  • 828-225-6600

About Charlotte St Computers

Hours
Mon-Fri 9am-6pm, Sat 10am-5pm

Shopping

Shopping
More choices in Asheville:
Resultset_next

Iron Mountain

70 Crayton Rd Asheville, NC

Resultset_next

Staples

65 Merrimon Avenue Asheville, NC

3.75 4
Hi! Sign in to let us know how Charlotte St Computers was?
Write a Review
.

I am amazed at the quality of customer service and callbacks. They're quick to respond and fast to repair. They give me the personal attention that one requires in such desperate times as ones computer breaking. I am glad to have friends at Charlotte Street Computers.

2
★★★★★

I am amazed at the quality of customer service and callbacks. They're quick to respond and fast to repair. They give me the personal attention that one requires in such desperate times as ones computer breaking. I am glad to have friends at Charlotte Street Computers.

Pros: Quick turnaround time and great customer service

Cons: minor

.

Situation: I have 2 MacBooks that I tried to share on my home network and mistakenly set group access for Everyone to "No Access" - which caused both laptops to fail at startup.

I left one MacBook for repair at Charlotte Street and $100 later got it back in working order. They imaged the hard drive, migrated the data back onto it, and corrected the permissions. In the meantime, I was able to find help online and fixed the other non-working MacBook (with the same problem) in 20 minutes without having to image the drive and migrate the data back to the drive. I booted the laptop from the Leopard system disk, went into Terminal and corrected the permission.

I don't understand why Charlotte Street opted to migrate the data and reinstall everything to accomplish the same thing. It took longer and cost more.

1
★★★☆☆

Situation: I have 2 MacBooks that I tried to share on my home network and mistakenly set group access for Everyone to "No Access" - which caused both laptops to fail at startup.

I left one MacBook for repair at Charlotte Street and $100 later got it back in working order. They imaged the hard drive, migrated the data back onto it, and corrected the permissions. In the meantime, I was able to find help online and fixed the other non-working MacBook (with the same problem) in 20 minutes without having to image the drive and migrate the data back to the drive. I booted the laptop from the Leopard system disk, went into Terminal and corrected the permission.

I don't understand why Charlotte Street opted to migrate the data and reinstall everything to accomplish the same thing. It took longer and cost more.

.

Situation: I have 2 MacBooks that I tried to share on my home network and mistakenly set group access for Everyone to "No Access" - which caused both laptops to fail at startup.

I left one MacBook for repair at Charlotte Street and $100 later got it back in working order. They imaged the hard drive, migrated the data back onto it, and corrected the permissions. In the meantime, I was able to find help online and fixed the other non-working MacBook (with the same problem) in 20 minutes without having to image the drive and migrate the data back to the drive. I booted the laptop from the Leopard system disk, went into Terminal and corrected the permission.

I don't understand why Charlotte Street opted to migrate the data and reinstall everything to accomplish the same thing. It took longer and cost more.

3
★★★☆☆

Situation: I have 2 MacBooks that I tried to share on my home network and mistakenly set group access for Everyone to "No Access" - which caused both laptops to fail at startup.

I left one MacBook for repair at Charlotte Street and $100 later got it back in working order. They imaged the hard drive, migrated the data back onto it, and corrected the permissions. In the meantime, I was able to find help online and fixed the other non-working MacBook (with the same problem) in 20 minutes without having to image the drive and migrate the data back to the drive. I booted the laptop from the Leopard system disk, went into Terminal and corrected the permission.

I don't understand why Charlotte Street opted to migrate the data and reinstall everything to accomplish the same thing. It took longer and cost more.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Running a Mac-primary shop, I've dealt with most of the shops in town at one point or another, most of which have been very disappointing even when a machine managed to get repaired.

Have stuck with Charlotte Street since the first time we went for parts - I can't speak for the PC side of the aisle, but if you're a Mac user this is the one shop in town that seems to get everything back up and running with the least amount of run-around or circular part reorders and general Mac-aversion headaches of the other (even Apple licensed) shops.

Counter help is friendly - techs as well. They don't seem to carry the 15% overage for Mac parts so many other local vendors seem to.

All in all, for Mac users at least, this is the only shop i recommend in Asheville.

4
★★★★☆

Running a Mac-primary shop, I've dealt with most of the shops in town at one point or another, most of which have been very disappointing even when a machine managed to get repaired.

Have stuck with Charlotte Street since the first time we went for parts - I can't speak for the PC side of the aisle, but if you're a Mac user this is the one shop in town that seems to get everything back up and running with the least amount of run-around or circular part reorders and general Mac-aversion headaches of the other (even Apple licensed) shops.

Counter help is friendly - techs as well. They don't seem to carry the 15% overage for Mac parts so many other local vendors seem to.

All in all, for Mac users at least, this is the only shop i recommend in Asheville.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Charlotte St Computers, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review