Visionworks

★★★☆☆

About Visionworks

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  • Eye Glasses

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3214 Charles B Root Wynd Raleigh, NC

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I really wanted to like my experience at Visionworks. I was treated politely, and I can say that my glasses were ready when they were promised. The selection of plastic frames was somewhat limited, and the technician wasn't able to help me much with my selection. When I returned to pick up my new eyeglasses, they both needed major adjustments, which the technician, as kind and friendly as she was, seemed unable to grasp this. After she was unable to get the first pair to fit properly, I simply, politely, said the others were fine. After having my glasses adjusted elsewhere, I am fairly happy with them. They were a great bargain, but it is also obvious that they are not very high quality. If you need an inexpensive pair of glasses and don't care for the finer points of having them fitted you may be quite happy here. One last note, the decor was rather dingy, with stained and missing ceiling tiles, torn and taped carpet and such, and doesn't appear to be clean,and the employees were not very professional in appearance and approach. I'm not devastated with my experience, but I certainly won't return.

1
★★☆☆☆

I really wanted to like my experience at Visionworks. I was treated politely, and I can say that my glasses were ready when they were promised. The selection of plastic frames was somewhat limited, and the technician wasn't able to help me much with my selection. When I returned to pick up my new eyeglasses, they both needed major adjustments, which the technician, as kind and friendly as she was, seemed unable to grasp this. After she was unable to get the first pair to fit properly, I simply, politely, said the others were fine. After having my glasses adjusted elsewhere, I am fairly happy with them. They were a great bargain, but it is also obvious that they are not very high quality. If you need an inexpensive pair of glasses and don't care for the finer points of having them fitted you may be quite happy here. One last note, the decor was rather dingy, with stained and missing ceiling tiles, torn and taped carpet and such, and doesn't appear to be clean,and the employees were not very professional in appearance and approach. I'm not devastated with my experience, but I certainly won't return.

Pros: Quick service, good prices

Cons: Unprofessional atmosphere, disappointing product.

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It took 3 1/2 weeks to get a pair of glasses. I ended up calling at least 5 times. The lens was cut wrong, a new frame had never been ordered, all sorts of problems. Also, the employees are not very helpful, nor very customer friendly. One of my lenses is damaged and I have to go back again. Great prices, nice selection, but not worth it unless you have a month or more to wait for your glasses!

0
★☆☆☆☆

It took 3 1/2 weeks to get a pair of glasses. I ended up calling at least 5 times. The lens was cut wrong, a new frame had never been ordered, all sorts of problems. Also, the employees are not very helpful, nor very customer friendly. One of my lenses is damaged and I have to go back again. Great prices, nice selection, but not worth it unless you have a month or more to wait for your glasses!

Pros: Lots to choose from, good prices

Cons: Terrible service, very long wait time

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I have been a patient for over 5 years and I keep coming back even though I moved farther away. Dr Tim really takes good care of my eye balls.

2
★★★★★

I have been a patient for over 5 years and I keep coming back even though I moved farther away. Dr Tim really takes good care of my eye balls.

Pros: good appiontments, Friendly, Location to Raleigh

 

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