Artisan Comfort Systems Inc

★★★★☆

About Artisan Comfort Systems Inc

Home Construction & Remodeling

Home Construction & Remodeling
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3.75 28
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HORRIBLE, the service is terrible. They're are too many other companies in the area, don't waste your time with Artisan!

1
★☆☆☆☆

HORRIBLE, the service is terrible. They're are too many other companies in the area, don't waste your time with Artisan!

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.

I wish I could give them less stars!

They overcharged and then would not explain what the charges were for. That to me spells scam!

Then the owner called me, as I requested and decided to tell me to go elsewhere if I did not want to pay. That was not what I was saying I just wanted to know what I was paying for. The customer service was terrible and makes me wonder if the good reviews were from people who never questioned anything. I know the 4 reviews that are exactly the same are from them or someone they paid to write it. But I do agree with their statement that there are a ton of HAVC companies so if I were you I would go with someone else!

1
★☆☆☆☆

I wish I could give them less stars!

They overcharged and then would not explain what the charges were for. That to me spells scam!

Then the owner called me, as I requested and decided to tell me to go elsewhere if I did not want to pay. That was not what I was saying I just wanted to know what I was paying for. The customer service was terrible and makes me wonder if the good reviews were from people who never questioned anything. I know the 4 reviews that are exactly the same are from them or someone they paid to write it. But I do agree with their statement that there are a ton of HAVC companies so if I were you I would go with someone else!

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.

I agree with past reviewers that if there were 0 stars or negative that is what they would have received from me.

The tech was nice and did his job but then came the estimate. They over charged and would not even discuss the charges with

3
★★★★★

I agree with past reviewers that if there were 0 stars or negative that is what they would have received from me.

The tech was nice and did his job but then came the estimate. They over charged and would not even discuss the charges with

.

We have ahs too and I am not sure who to be more disgusted with them or Artisan! They are charging us for things that are needed and or we already have. I am ok with letting me know they need to recoup costs but to make stuff up is another

3
★★★★★

We have ahs too and I am not sure who to be more disgusted with them or Artisan! They are charging us for things that are needed and or we already have. I am ok with letting me know they need to recoup costs but to make stuff up is another

.

We woke up to a very chilly morning, with the air handler making a very loud noise. I called Artisan Comfort because other people I know have used them, and have been VERY pleased with their service. They were here before 3:00 the same

3
★★★★★

We woke up to a very chilly morning, with the air handler making a very loud noise. I called Artisan Comfort because other people I know have used them, and have been VERY pleased with their service. They were here before 3:00 the same

.

I wish there was ZERO stars for the amount of incompetence and trouble thiscompany caused me and my family. They came to the house 5 times over 2 months. We had to buy a home AC to use to cool our house and camp out in the den because they

3
★★★★★

I wish there was ZERO stars for the amount of incompetence and trouble thiscompany caused me and my family. They came to the house 5 times over 2 months. We had to buy a home AC to use to cool our house and camp out in the den because they

.

I agree with earlier posts for the horrible attitude of lady that responds to questions and concerns. And with scamming on problems that don't exist. AHS sent these guys out to determine a heat problem that I had seen a year earlier -

3
★★★★★

I agree with earlier posts for the horrible attitude of lady that responds to questions and concerns. And with scamming on problems that don't exist. AHS sent these guys out to determine a heat problem that I had seen a year earlier -

.

Here's the rundown on this company:
1. My AC broke within hours of the worker coming out to repair it. When I contacted the company, they said I would have to wait 2 more days for them to come out and look at it again.
2. When the worker

3
★★★★★

Here's the rundown on this company:
1. My AC broke within hours of the worker coming out to repair it. When I contacted the company, they said I would have to wait 2 more days for them to come out and look at it again.
2. When the worker

.

They arrived on time, diagnosed the issue, and notified me of the scope of the repair. They completed the repair in a timely manner, and maintained a professional attitude at all times. I would not hesitate to have them perform a service in the future, and am posting this simply because my experience was dramatically d...ifferent that some of other postings for this company. I have no complaints about this company.

2
★★★★★

They arrived on time, diagnosed the issue, and notified me of the scope of the repair. They completed the repair in a timely manner, and maintained a professional attitude at all times. I would not hesitate to have them perform a service in the future, and am posting this simply because my experience was dramatically d...ifferent that some of other postings for this company. I have no complaints about this company.

.

Samuel Holliday was very courtiou, professional and knowledgable in his work. He did a fine job & I thank you

2
★★★★★

Samuel Holliday was very courtiou, professional and knowledgable in his work. He did a fine job & I thank you

.

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

2
★★★★★

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

.

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

2
★★★★★

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

.

Great customer service. Jordan was very knowledgeable and courteous. I will buy a new system from them!

2
★★★★★

Great customer service. Jordan was very knowledgeable and courteous. I will buy a new system from them!

.

I wrote a review on their lousy performance in July 2010 (see below). Checked back just now (September 2010) out of curiosity to see what their recent feedback has been. One should note that identical, very positive reviews were written by 3 separate users about this company -- on 9/2/2010, 9/7/2010, and 5/28/2008 (,my own review is coming up as an edit of my initial review, hence the July 2010 date. I'm actually writing this in late September 2010). Clearly someone from this company has multiple user names and is posting the same great review under different names. That person lacks, however, the brains to switch the text of the review so that it's not obvious. Beware this company... They'll jack you just like they're trying to jack their Citysearch reviews. They also lack, however, the brains to jack either one correctly. As confirmation that they're cheating, it's worth noting that there are hardly any medium reviews of their company. All either 5's (their reviews of themselves, most likely) and 1's (real customers).

As for my actual experience, our AC died in June and we were under AHS warranty, who referred us to Artisan. Guy came out 4 days later despite my telling them that my newborn son was baking in the 95 degree indoor heat. Guy told us the whole system was shot and it would cost probably $1300 to fix. Then he sat in my dining room right in front of me and talked with AHS, repeatedly telling them "I wouldn't cover it." Unsurprisingly, AHS then called me and told me they wouldn't cover the repair. I called a different company. They came same day, looked at the system, and told us "the other guys (i.e. Artisan) are trying to rip you off." They then fixed it for $300 and now 3 months later, it's still running fine. In summary, Artisan was slow to respond, completely indiscreet about telling our warranty company that they shouldn't pay for our repair (which in principle is fine, but to sit right in front of me and do it? I mean seriously...), and then incorrectly informed us of what needed to be fixed -- at best their guy is clueless, and at worst he was trying to con us into a more expensive repair than we needed.

In short, I'd stay far away from this company. Believe the negative reviews and consider the positive ones to be their own efforts to improve their ratings on Citysearch.

0
★☆☆☆☆

I wrote a review on their lousy performance in July 2010 (see below). Checked back just now (September 2010) out of curiosity to see what their recent feedback has been. One should note that identical, very positive reviews were written by 3 separate users about this company -- on 9/2/2010, 9/7/2010, and 5/28/2008 (,my own review is coming up as an edit of my initial review, hence the July 2010 date. I'm actually writing this in late September 2010). Clearly someone from this company has multiple user names and is posting the same great review under different names. That person lacks, however, the brains to switch the text of the review so that it's not obvious. Beware this company... They'll jack you just like they're trying to jack their Citysearch reviews. They also lack, however, the brains to jack either one correctly. As confirmation that they're cheating, it's worth noting that there are hardly any medium reviews of their company. All either 5's (their reviews of themselves, most likely) and 1's (real customers).

As for my actual experience, our AC died in June and we were under AHS warranty, who referred us to Artisan. Guy came out 4 days later despite my telling them that my newborn son was baking in the 95 degree indoor heat. Guy told us the whole system was shot and it would cost probably $1300 to fix. Then he sat in my dining room right in front of me and talked with AHS, repeatedly telling them "I wouldn't cover it." Unsurprisingly, AHS then called me and told me they wouldn't cover the repair. I called a different company. They came same day, looked at the system, and told us "the other guys (i.e. Artisan) are trying to rip you off." They then fixed it for $300 and now 3 months later, it's still running fine. In summary, Artisan was slow to respond, completely indiscreet about telling our warranty company that they shouldn't pay for our repair (which in principle is fine, but to sit right in front of me and do it? I mean seriously...), and then incorrectly informed us of what needed to be fixed -- at best their guy is clueless, and at worst he was trying to con us into a more expensive repair than we needed.

In short, I'd stay far away from this company. Believe the negative reviews and consider the positive ones to be their own efforts to improve their ratings on Citysearch.

Pros: None really

Cons: Oh, just read below...

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Alway great service!

2
★★★★★

Alway great service!

.

I have never written a review about a company;however after my horrible experience with this company I feel compelled to put something on the internet so no one else with experience the unprofessionalism, abusiveness and poor quality of work from Artisan Comfort.. I have AHS warranty and you would have thought I wasn't a paying costumer. According to the owner, if you have a warranty, then you are not their customer, AHS is the paying party. However, they charged me an additional $300 that wasn't covered by the warranty. After researching the additonal charges, I was informed it shouldn't have cost more than $5 for the parts/labor, considering it only would have taken 5 mins. I made a decision to discontinue any work or contact with this company, due to the owner's abusive language, lack of respect and unprofessional behavior. Come to find out I am not the only person who has experienced such poor customer services from Lori Ellis, the owner. If more people write reviews, complain to BBB and make this company's poor services known to the public. than hopefully they will stop abusing their customers and go out of business. DO NOT USE THIS COMPANY!!!

0
★☆☆☆☆

I have never written a review about a company;however after my horrible experience with this company I feel compelled to put something on the internet so no one else with experience the unprofessionalism, abusiveness and poor quality of work from Artisan Comfort.. I have AHS warranty and you would have thought I wasn't a paying costumer. According to the owner, if you have a warranty, then you are not their customer, AHS is the paying party. However, they charged me an additional $300 that wasn't covered by the warranty. After researching the additonal charges, I was informed it shouldn't have cost more than $5 for the parts/labor, considering it only would have taken 5 mins. I made a decision to discontinue any work or contact with this company, due to the owner's abusive language, lack of respect and unprofessional behavior. Come to find out I am not the only person who has experienced such poor customer services from Lori Ellis, the owner. If more people write reviews, complain to BBB and make this company's poor services known to the public. than hopefully they will stop abusing their customers and go out of business. DO NOT USE THIS COMPANY!!!

Pros: NONE

Cons: EVERYTHING...DO NOT USE THIS COMPANY!

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.

0
★☆☆☆☆

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Pros: not a one!!!!!!!

Cons: Psychotic Behavior

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This is the WORST time of year to have a dead air conditioning system. But when our old system died, we had to have a new one. We called Artisan Comfort Systems.
They gave us a couple of estimates. We chose the system we wanted, and the system was up and running within a couple of days.
THANK YOU, THANK YOU, THANK YOU!

2
★★★★★

This is the WORST time of year to have a dead air conditioning system. But when our old system died, we had to have a new one. We called Artisan Comfort Systems.
They gave us a couple of estimates. We chose the system we wanted, and the system was up and running within a couple of days.
THANK YOU, THANK YOU, THANK YOU!

Pros: professional, timely and honest

Cons: there aren't any cons here!

.

Please do not do business with Artisan Comfort Sytems. I should've read the reviews prior. I had a horrible experience thru AHS with them. The tech came out diagnosed the problem and it took several phone calls to AHS to get the tech to submit the paperwork to AHS for diagnostics to verify if the defective part was covered. The secretary is clueless and you wont get any phone calls back from Artisan. This company charge ridiculous fees that are outside the warranty. I only have a evaporator coil that is bad. Artisan wanted to charge over $600 additional fees outside of my warranty. I called 3 other HVAC companies and they said the extra fees were ludicrous. This company is definitely a scam and I would stay far away from them.

0
★☆☆☆☆

Please do not do business with Artisan Comfort Sytems. I should've read the reviews prior. I had a horrible experience thru AHS with them. The tech came out diagnosed the problem and it took several phone calls to AHS to get the tech to submit the paperwork to AHS for diagnostics to verify if the defective part was covered. The secretary is clueless and you wont get any phone calls back from Artisan. This company charge ridiculous fees that are outside the warranty. I only have a evaporator coil that is bad. Artisan wanted to charge over $600 additional fees outside of my warranty. I called 3 other HVAC companies and they said the extra fees were ludicrous. This company is definitely a scam and I would stay far away from them.

Pros: none

Cons: worst hvac company ever

.

We have used Artisan for over 8 years now and between two different houses. The first house was under American Homeshield and our current home is not. We have had them install two systems at two different times. We also have a preventative maintenance program with them. Every single person I have dealt with in the company has been incredibly friendly and helpful (even during times when they are slammed with calls). I have recommended the company to many of our friends and will continue to do so to anyone who asks. They show up when they say they will and their prices are fair.

2
★★★★★

We have used Artisan for over 8 years now and between two different houses. The first house was under American Homeshield and our current home is not. We have had them install two systems at two different times. We also have a preventative maintenance program with them. Every single person I have dealt with in the company has been incredibly friendly and helpful (even during times when they are slammed with calls). I have recommended the company to many of our friends and will continue to do so to anyone who asks. They show up when they say they will and their prices are fair.

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3
★★★☆☆

artisan comfort systems artisan comfort syartisan comfort systems artisan comfort systems artisan comfort systems artisan comfort systems artisan comfort systems artisan comfort systems artisan comfort systems

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0 out of 1 people found this review helpful.

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With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

5
★★★★★

With so many HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accommodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

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1 out of 2 people found this review helpful.

.

With so any HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave Ellis not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accomodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

2
★★★★★

With so any HVAC contractors in the area it's hard to know who to go with. We have had Artisan Comfort Systems work on our unit and we very pleased with their efficiency. Unfortunately, our air went out on us on a very hot summer day, while we had dinner guests. We were so relieved when Dave Ellis not only showed up very quickly after our phone call, but also fixed the problem and "saved the day." This company is truly reliable and goes out of their way to try to accomodate their customers where possible. They are also honest, so you know what kind of service to expect. It's a relief to have a trustworthy and reliable company to help keep your biggest asset in top shape. Would definitely call Artisan Comfort Systems for any future HVAC services!!

.

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1
★★★☆☆

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.

Contrary to other posts here, as an AHS member, the service provided by this company was everything that was expected. On time, (early even) and complete service. We were experiencing a heat wave and Artisan really made our lives bearable again.
Thanks to Dave and Lori and the team at Artisan, we all were able
to enjoy a cool nights rest. I would highly recommend this company
to my friends and family.
Sincerely,
Dennis B.

4
★★★★☆

Contrary to other posts here, as an AHS member, the service provided by this company was everything that was expected. On time, (early even) and complete service. We were experiencing a heat wave and Artisan really made our lives bearable again.
Thanks to Dave and Lori and the team at Artisan, we all were able
to enjoy a cool nights rest. I would highly recommend this company
to my friends and family.
Sincerely,
Dennis B.

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1 out of 2 people found this review helpful.

.

Secretary was very rude and sounded bothered on the phone, when asking for an update on progress of ordering a new part / repair. After informing them that I was not happy with the attitude, I was hung up on. I then received a voice mail from (Manager/Owner "David" not sure) who then proceeded to inform me that he was standing next to the secretary when I stated she was rude. He then stated, that if I did not like their service to go else where, that he did not care. He also stated that if I wanted the work done and didn't think I could deal with the secretary, to again go else where for service, he did not care. I put in a formal complaint with American Home Shield (Home Warranty company) who uses this company. They will not be working on my AC equipment and informed AHS that they should look into other possible complaints about this company. I have read on other websites, of at least 3 other complaints about customer service.

0
★☆☆☆☆

Secretary was very rude and sounded bothered on the phone, when asking for an update on progress of ordering a new part / repair. After informing them that I was not happy with the attitude, I was hung up on. I then received a voice mail from (Manager/Owner "David" not sure) who then proceeded to inform me that he was standing next to the secretary when I stated she was rude. He then stated, that if I did not like their service to go else where, that he did not care. He also stated that if I wanted the work done and didn't think I could deal with the secretary, to again go else where for service, he did not care. I put in a formal complaint with American Home Shield (Home Warranty company) who uses this company. They will not be working on my AC equipment and informed AHS that they should look into other possible complaints about this company. I have read on other websites, of at least 3 other complaints about customer service.

.

I had a very unpleasant experience with a Technician from Artisan. When I called to let the office know about it, they were not receptive, I felt like I wish I hadn't bothered to let them know. Then I got a VERY RUDE folllow up call from the owner. I do not reccomend dealing with this company. There are definite customer service issues top to bottom. I've never written a review like this before, but this experience was extrodinarily bad.

1
★☆☆☆☆

I had a very unpleasant experience with a Technician from Artisan. When I called to let the office know about it, they were not receptive, I felt like I wish I hadn't bothered to let them know. Then I got a VERY RUDE folllow up call from the owner. I do not reccomend dealing with this company. There are definite customer service issues top to bottom. I've never written a review like this before, but this experience was extrodinarily bad.

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1 out of 1 people found this review helpful.

.

I had an appointment scheduled with Artisan Comfort Systems in regards to my Heating unit through the American Home Shield warranty. The technician was nice enough. But after sendign information to American Home Shiled with which I did not agree, I called to speak to technicain. The office manager, also his wife, would not lety me speak to him an was EXCEPTIONALLY rude. I would not recommend them to anyone.

1
★☆☆☆☆

I had an appointment scheduled with Artisan Comfort Systems in regards to my Heating unit through the American Home Shield warranty. The technician was nice enough. But after sendign information to American Home Shiled with which I did not agree, I called to speak to technicain. The office manager, also his wife, would not lety me speak to him an was EXCEPTIONALLY rude. I would not recommend them to anyone.

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1 out of 2 people found this review helpful.

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