V I Pet Resort

★★★★☆

About V I Pet Resort

Pets & Animals

Pets & Animals
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I took my cat there to be shaved. I was quoted $75 for the cut. Then I get a phone call saying the shave went well but my cat freaked out and bit one of the women while they gave him a bath. What bath? I never asked them to bathe him.

3
★★★★★

I took my cat there to be shaved. I was quoted $75 for the cut. Then I get a phone call saying the shave went well but my cat freaked out and bit one of the women while they gave him a bath. What bath? I never asked them to bathe him.

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I honestly don't understand the bad reviews here. My dog has gone to daycare at VIPet every working day for more than five years. He loves it. He squeaks with excitement on Monday mornings. The people there know about dogs. I know my

3
★★★★★

I honestly don't understand the bad reviews here. My dog has gone to daycare at VIPet every working day for more than five years. He loves it. He squeaks with excitement on Monday mornings. The people there know about dogs. I know my

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I have been taking my dogs to VIP for a few years because they are located close to my home. Never again! Last time one of my 2 goldens had a bout of diarrah and when I pick the two dogs up, who share a suite together, they both were

3
★★★★★

I have been taking my dogs to VIP for a few years because they are located close to my home. Never again! Last time one of my 2 goldens had a bout of diarrah and when I pick the two dogs up, who share a suite together, they both were

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I have been taking my Cockpoo to VI Pet Resort for almost five years now. We have never had any major problems with them, and he always looks fantastic when I pick him up. We have had to change groomers from time to time, but we now see the same groomer for each visit. Karen, the owner, has been very accommodating with all my requests. We will continue using VI Pet Resort.

4
★★★★☆

I have been taking my Cockpoo to VI Pet Resort for almost five years now. We have never had any major problems with them, and he always looks fantastic when I pick him up. We have had to change groomers from time to time, but we now see the same groomer for each visit. Karen, the owner, has been very accommodating with all my requests. We will continue using VI Pet Resort.

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I am new to the area and have been looking for a boarding facility for my dog. I was given a tour of this place probably about a month ago and I was disgusted with what I saw. All of the metal cages are rusted and several of the runs have chewed up walls which appear to be dangerous for the dogs. There were also dogs laying on cold tile floors without a bed. The thing that shocked me the most was the backyard. I was taken outside only to find several large dogs that were being unattended to. The chain link fence was topped with barbed wire and seemed to be falling down. In a spot I noticed the fence was help up with a rope tied around the tree. I made my decision quickly and would never let my little girl stay in a place like that.

1
★☆☆☆☆

I am new to the area and have been looking for a boarding facility for my dog. I was given a tour of this place probably about a month ago and I was disgusted with what I saw. All of the metal cages are rusted and several of the runs have chewed up walls which appear to be dangerous for the dogs. There were also dogs laying on cold tile floors without a bed. The thing that shocked me the most was the backyard. I was taken outside only to find several large dogs that were being unattended to. The chain link fence was topped with barbed wire and seemed to be falling down. In a spot I noticed the fence was help up with a rope tied around the tree. I made my decision quickly and would never let my little girl stay in a place like that.

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.

I am new to the area and have been looking for a boarding facility for my dog. I was given a tour of this place probably about a month ago and I was disgusted with what I saw. All of the metal cages are rusted and several of the runs have

3
★★★★★

I am new to the area and have been looking for a boarding facility for my dog. I was given a tour of this place probably about a month ago and I was disgusted with what I saw. All of the metal cages are rusted and several of the runs have

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This is the dirtiest kennel facility I have ever seen. I took a tour of the back area and it appeared as though the place was falling apart. Apparently this facility was almost shut down in 2009 until the owner, Karen, promised to make some upgrades. I went and saw the place recently and the upgrades were not done. There are rusty kennels with exposed sharp objects throughout the entire place. This place is extremely expensive, but I would pay 10 times more to leave my dog anywhere else but here.

1
★☆☆☆☆

This is the dirtiest kennel facility I have ever seen. I took a tour of the back area and it appeared as though the place was falling apart. Apparently this facility was almost shut down in 2009 until the owner, Karen, promised to make some upgrades. I went and saw the place recently and the upgrades were not done. There are rusty kennels with exposed sharp objects throughout the entire place. This place is extremely expensive, but I would pay 10 times more to leave my dog anywhere else but here.

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.

i have been bringing my dogs to VIPet for a few months now and am a huge fan. As a veterinarian I am very picky about who I leave in charge of my dogs so I asked for a tour and to speak with the technicians that would be caring for them. The facility behind closed doors is very clean and it was obvious that the staff really cares about making dogs feel at home. Because my clinic is very close by i now bring them to doggie daycare everyday and they can't wait to get through the door every morning. I recommend this place to all my clients!

2
★★★★★

i have been bringing my dogs to VIPet for a few months now and am a huge fan. As a veterinarian I am very picky about who I leave in charge of my dogs so I asked for a tour and to speak with the technicians that would be caring for them. The facility behind closed doors is very clean and it was obvious that the staff really cares about making dogs feel at home. Because my clinic is very close by i now bring them to doggie daycare everyday and they can't wait to get through the door every morning. I recommend this place to all my clients!

Pros: Friendly Caring Staff, Personal Touch

Cons: None

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Our dog was attacked while at VIP on Thursday by another resident. Owner Karen refuses to answer our calls or accept responsibility for a $350 vet bill. She has not even given us a call to share what happened. Had to call Animal Control to get the names of Rufus' owners. Dog is traumatized and it going to be a long healing process. They did have the decency to call the Vet and get him immediate care. We should be thankful for that but very disappointed that for $40 a day trip to the resort costed us $350+. Would not recommend!!!!!!!

0
★☆☆☆☆

Our dog was attacked while at VIP on Thursday by another resident. Owner Karen refuses to answer our calls or accept responsibility for a $350 vet bill. She has not even given us a call to share what happened. Had to call Animal Control to get the names of Rufus' owners. Dog is traumatized and it going to be a long healing process. They did have the decency to call the Vet and get him immediate care. We should be thankful for that but very disappointed that for $40 a day trip to the resort costed us $350+. Would not recommend!!!!!!!

Pros: Place looks great

Cons: Rude, unprofessional, lack good customer service

.

i have been bringing my dogs to VIPet for a few months now and am a huge fan. As a veterinarian I am very picky about who I leave in charge of my dogs so I asked for a tour and to speak with the technicians that would be caring for them. The facility behind closed doors is very clean and it was obvious that the staff really cares about making dogs feel at home. Because my clinic is very close by i now bring them to doggie daycare everyday and they can't wait to get through the door every morning. I recommend this place to all my clients!

5
★★★★★

i have been bringing my dogs to VIPet for a few months now and am a huge fan. As a veterinarian I am very picky about who I leave in charge of my dogs so I asked for a tour and to speak with the technicians that would be caring for them. The facility behind closed doors is very clean and it was obvious that the staff really cares about making dogs feel at home. Because my clinic is very close by i now bring them to doggie daycare everyday and they can't wait to get through the door every morning. I recommend this place to all my clients!

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.

Any dog-lover would agree that finding a "home away from home" for your pet is a priority. I first started using VIP when I was traveling quite a bit for work, and almost 7 years later, I am still as happy, comfortable, and confident that when I drop my dog off, I am leaving her with her the best staff around. They take such good care of her, are highly accommodating (I would often have to call at the last minute), and always show the greatest affection for her. Whenever I have to leave, I rest easy that she is in good hands. If you are looking for a place that cares as much about your pet as you do, I highly recommend VIPet Resort. (Sophie would agree!)

2
★★★★★

Any dog-lover would agree that finding a "home away from home" for your pet is a priority. I first started using VIP when I was traveling quite a bit for work, and almost 7 years later, I am still as happy, comfortable, and confident that when I drop my dog off, I am leaving her with her the best staff around. They take such good care of her, are highly accommodating (I would often have to call at the last minute), and always show the greatest affection for her. Whenever I have to leave, I rest easy that she is in good hands. If you are looking for a place that cares as much about your pet as you do, I highly recommend VIPet Resort. (Sophie would agree!)

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Hi all,

I rescued a shih-tzu a few years ago and she was completely knotted underneath when I got her. I was really bummed to have to take my pup in to get a REALLY short haircut. The people at VIPet Resort were SO accommodating. I dropped her off first thing in the morning, and by noon, my dog was ready! And she looked SO cute! I've gone to them ever since - and I always love my dog's haircut every time!

I've also used their boarding services and my dog's always been happy and healthy afterward! Use them! They're attentive and kind to the dogs and they really listen to what you want - and they do it all at the right price. I'll go to VIPet Resort as long as I live in Raleigh!

2
★★★★★

Hi all,

I rescued a shih-tzu a few years ago and she was completely knotted underneath when I got her. I was really bummed to have to take my pup in to get a REALLY short haircut. The people at VIPet Resort were SO accommodating. I dropped her off first thing in the morning, and by noon, my dog was ready! And she looked SO cute! I've gone to them ever since - and I always love my dog's haircut every time!

I've also used their boarding services and my dog's always been happy and healthy afterward! Use them! They're attentive and kind to the dogs and they really listen to what you want - and they do it all at the right price. I'll go to VIPet Resort as long as I live in Raleigh!

Pros: Grooming Services, scheduling, price

.

I am new to the area and recently had to go out of town at which time I began to look for a reputable boarding facility. My veterinarian recommended VIPet Resort. When i arrived at the facility i was pleased with the atmosphere. It was very clean and inviting. I expressed my concerns to the staff about boarding my maltese, Baby (who had not been boarded before). They were extremely reassuring and took me on a tour of the facility. I liked that there were actual suites instead of steel cages that my dog could stay in. I also wanted to get Baby groomed while I was gone which was no problem.
I was afraid that I would not be able to pick Baby up by the closing time on the day I arrived back and they assured me that if it was not long after closing the manager would meet me and arrange for an after hours pick up at no charge (which they did when I returned). This really impressed me.
In addition, the groomer did an excellent job on Baby and even gave me a 'report card' which told me exactly what had been done including ear cleaning and teeth brushing. All in all it was a great experience. I take Baby for doggie daycare on a regular basis now and she seems to love it.

2
★★★★★

I am new to the area and recently had to go out of town at which time I began to look for a reputable boarding facility. My veterinarian recommended VIPet Resort. When i arrived at the facility i was pleased with the atmosphere. It was very clean and inviting. I expressed my concerns to the staff about boarding my maltese, Baby (who had not been boarded before). They were extremely reassuring and took me on a tour of the facility. I liked that there were actual suites instead of steel cages that my dog could stay in. I also wanted to get Baby groomed while I was gone which was no problem.
I was afraid that I would not be able to pick Baby up by the closing time on the day I arrived back and they assured me that if it was not long after closing the manager would meet me and arrange for an after hours pick up at no charge (which they did when I returned). This really impressed me.
In addition, the groomer did an excellent job on Baby and even gave me a 'report card' which told me exactly what had been done including ear cleaning and teeth brushing. All in all it was a great experience. I take Baby for doggie daycare on a regular basis now and she seems to love it.

Pros: cleanliness, accomodating staff, nice atmosphere

Cons: hard to get an appointment last minute

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I was a first time customer today and I chose them because they were close to me and they were the one I could book with the soonest. I was quoted $50 or $60 over the phone to have my dog groomed. Even though it was slightly higher then some other quotes I took the appointment because I wanted it done. Nothing was explained to me when I dropped my dog off. I almost forgot about my dog and was late in picking him up. I was very apologenic. The bill was $65 and they charged me $.50 for every minute I was late. My bill was over $70. I could have gotten a mobile groomer to do that. I will never go again. What they did is illegal. You dont win repeat customers by treating first timers this way.

0
★☆☆☆☆

I was a first time customer today and I chose them because they were close to me and they were the one I could book with the soonest. I was quoted $50 or $60 over the phone to have my dog groomed. Even though it was slightly higher then some other quotes I took the appointment because I wanted it done. Nothing was explained to me when I dropped my dog off. I almost forgot about my dog and was late in picking him up. I was very apologenic. The bill was $65 and they charged me $.50 for every minute I was late. My bill was over $70. I could have gotten a mobile groomer to do that. I will never go again. What they did is illegal. You dont win repeat customers by treating first timers this way.

Pros: availability

Cons: costly, inconsiderate, rude

 

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