Blockbuster Video

★★★☆☆
  • 332 N Spence Ave

    Goldsboro, NC 27534

    Map & Directions
  • 919-751-0128

3.3333 3
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While there may have been problems implementing the "No Late Fees" policy (back in Jan 05), every employee there now can explain and apply the policy and the loopholes the customers can exploit to keep 2 day rentals for 9 days with no additional charge, as well as 8 day rentals which can be kept for 15 days with no additional charge. Let's keep something in mind here - who rents a movie tonight so they can watch it sometime next week? Most rentals are now 8 day rentals with the exception of newly released DVD's (normally for the 1st three weeks of release). With the era of exclusive rentals (think Weinstein pictures) which are available only at Blockbuster, as well as some of the incentive programs Blockbuster offers, and I think the rental experience offered by Blockbuster stands above the rest!

5
★★★★★

While there may have been problems implementing the "No Late Fees" policy (back in Jan 05), every employee there now can explain and apply the policy and the loopholes the customers can exploit to keep 2 day rentals for 9 days with no additional charge, as well as 8 day rentals which can be kept for 15 days with no additional charge. Let's keep something in mind here - who rents a movie tonight so they can watch it sometime next week? Most rentals are now 8 day rentals with the exception of newly released DVD's (normally for the 1st three weeks of release). With the era of exclusive rentals (think Weinstein pictures) which are available only at Blockbuster, as well as some of the incentive programs Blockbuster offers, and I think the rental experience offered by Blockbuster stands above the rest!

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Blockbuster is some were I never rent from any more due to the fact of the due dates, and due times. Who really has time to return, on a work day, at noon, that is just silly to expect, but good for them, they are all about the money. And the "no late fee's thing" was all a money scam, due to the fact of they did not train their employees accurately on how to answer the questions of, "When I am late, what then" Instead they were just told to hand out fliers, and the employees could not explain that if 7 days late, the customer got charged for the movie and if brought back before 30 days they would get credited back the amount for the movie, BUT would still be charged a re-stocking fee. So either way, you were still being charged something. 7 Days or 30 days, did not matter. And the customer service, not that good. Movies, never there. Go to Hollywood Video!! You can have movies out longer, no hidden fees, and friendly customer service, and if you want a movie and they do not have it, they will either A. Give a rain check or B. Hold it for you when it comes in then call you. And lets not forget the $1 creidts every time you turn in a new realse, THAT adds up!!

2
★★☆☆☆

Blockbuster is some were I never rent from any more due to the fact of the due dates, and due times. Who really has time to return, on a work day, at noon, that is just silly to expect, but good for them, they are all about the money. And the "no late fee's thing" was all a money scam, due to the fact of they did not train their employees accurately on how to answer the questions of, "When I am late, what then" Instead they were just told to hand out fliers, and the employees could not explain that if 7 days late, the customer got charged for the movie and if brought back before 30 days they would get credited back the amount for the movie, BUT would still be charged a re-stocking fee. So either way, you were still being charged something. 7 Days or 30 days, did not matter. And the customer service, not that good. Movies, never there. Go to Hollywood Video!! You can have movies out longer, no hidden fees, and friendly customer service, and if you want a movie and they do not have it, they will either A. Give a rain check or B. Hold it for you when it comes in then call you. And lets not forget the $1 creidts every time you turn in a new realse, THAT adds up!!

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Their prices are high compared to Hollywood video, but they do also have a very good selection. The thing I do not like about them is you have to return the movie you rent within just a few days. Yes, they have that "no late fee" thing now, but there are "restrictions" to that and some red tape to that. The good thing about them though, is they do have a good selection of movies and usually always in stock and the people that work there are pretty friendly. If it weren't for Hollywood video being in town, I would recommend this place over any other.

PROS: good selection
CONS: not able to keep the movie out past a couple days w/o going thru red tape

3
★★★☆☆

Their prices are high compared to Hollywood video, but they do also have a very good selection. The thing I do not like about them is you have to return the movie you rent within just a few days. Yes, they have that "no late fee" thing now, but there are "restrictions" to that and some red tape to that. The good thing about them though, is they do have a good selection of movies and usually always in stock and the people that work there are pretty friendly. If it weren't for Hollywood video being in town, I would recommend this place over any other.

PROS: good selection
CONS: not able to keep the movie out past a couple days w/o going thru red tape

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