Enterprise Rent-A-Car

★★☆☆☆
  • 1442 S Stratford Rd

    Winston Salem, NC 27103

    Map & Directions
  • 336-760-1879

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa 9am-3pm, Su Closed
Year Established
  • 1957
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
Services
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
  • Airport Pick Up
Languages
  • English

Automotive

Automotive
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Enterprise Rent-A-Car

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2.0 1
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I have been an Enterprise customer for years. This location - I would usually praise, but after my recent experience I am beside myself. I was over charged for my rental after explicitly being told I was being charged a specific rate.Thank God for the note I sent the manager confirming what we had discussed! When I attempted to get this rectified, I was dealt with in a very condescending manner by staff who only wanted to use semantics to prove why they were 'correct'. Never mind that after calling to extend my rental a few hours I was advised otherwise! Because of the lack of training as well as ethics I had to take time out of my busy work day to listen to people belittle me and mutter under their breath to nearby colleagues. In the end I was given a refund for the amount I was overcharged but the attitude of the staff is disgraceful towards customers. They are unable to address customer concerns in a professional and sincere manner which is such a disappointment - as I used to be quite fond of Enterprise!

2
★★☆☆☆

I have been an Enterprise customer for years. This location - I would usually praise, but after my recent experience I am beside myself. I was over charged for my rental after explicitly being told I was being charged a specific rate.Thank God for the note I sent the manager confirming what we had discussed! When I attempted to get this rectified, I was dealt with in a very condescending manner by staff who only wanted to use semantics to prove why they were 'correct'. Never mind that after calling to extend my rental a few hours I was advised otherwise! Because of the lack of training as well as ethics I had to take time out of my busy work day to listen to people belittle me and mutter under their breath to nearby colleagues. In the end I was given a refund for the amount I was overcharged but the attitude of the staff is disgraceful towards customers. They are unable to address customer concerns in a professional and sincere manner which is such a disappointment - as I used to be quite fond of Enterprise!

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Message from Enterprise Rent-A-Car

Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Winston Salem, NC. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.

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