White House/Black Market

★★★★★
  • 4325 Glenwood Ave Ste 1085 Ste. 1091, Crabtree Valley Mall

    Raleigh, NC 27612

    Map & Directions
  • 919-781-7812

About White House/Black Market

Hours
Sun 12pm-7pm, Mon-Sat 10am-9pm

Shopping

Shopping
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The customer service was outstanding and the associate that help me went out of her way to help me make decisions on clothes for my wife. But, I have a huge problem with WH/BM company policy on returns. My wife tried to return over $300

3
★★★★★

The customer service was outstanding and the associate that help me went out of her way to help me make decisions on clothes for my wife. But, I have a huge problem with WH/BM company policy on returns. My wife tried to return over $300

.

Attention prior to purchase was good, however sales assistants said EVERYTHING looked good, which was not the case. Two of the skirts I tried on pulled across the front and back, clearly a bad fit. Assistants were eager to sell me just about anything, but when it came time to return, which I did within a week , (30 day limit) with tags on, AND a receipt, their attitude changed from a helpful one to one of cold reserve. Absolutely no eye contact was made during the return transaction and my attempts at friendly chat were ignored. Nothing was said to me to me at all during the return and when I thanked them, I received no response. It was as if they were angry that I made a return, despite my having kept a shirt. The return expereince was so negative that I would be reluctant to ever shop there again. I am even considering returning the item I bought, not because I don't like it, but on principle alone. Wearing it will remind me of the rude way I was treated.

1
★★★☆☆

Attention prior to purchase was good, however sales assistants said EVERYTHING looked good, which was not the case. Two of the skirts I tried on pulled across the front and back, clearly a bad fit. Assistants were eager to sell me just about anything, but when it came time to return, which I did within a week , (30 day limit) with tags on, AND a receipt, their attitude changed from a helpful one to one of cold reserve. Absolutely no eye contact was made during the return transaction and my attempts at friendly chat were ignored. Nothing was said to me to me at all during the return and when I thanked them, I received no response. It was as if they were angry that I made a return, despite my having kept a shirt. The return expereince was so negative that I would be reluctant to ever shop there again. I am even considering returning the item I bought, not because I don't like it, but on principle alone. Wearing it will remind me of the rude way I was treated.

Pros: Black and white cloting of all types and styles

Cons: Some is cheaply made and over priced, so you need to be selective - returns are difficult

 

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