Cowell's Cleaners

★★★★☆

About Cowell's Cleaners

Personal Services

Personal Services
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Marty Drapal, the pants you are referring to as being lost got accidentially sent to another one of our stores on Cherry Point Marine Air Station Base. You came in at 6:00pm that evening and we began trying to locate them for you, we had several of our employees at several different locations stay after hours to try and solve our mistake. We even told you we would buy you a brand new suit if we couldn't find them by the next day. But we did find them and they we back at our Mccarthy location by 8:00am the next morning. I called you and left 3 voicemails throughout the day, when you and your wife came if i told you we had found your pants, and gave you a discount on your hole order of dycleaning and told you i was sorry for any inconvenience we may have caused you. There was no problem until you wanted me to give you up to $30 in free alterations on a new suit you had purchased the night before. So if you would please stop slandering my name and my families business. As for you calling me a Clown in the b.s. review you wrote, im glad to see people like you are tough talkers on the internet but not in person, takes a big man to get mad at the keyboard. Take care you Scalawag!!!

5
★★★★★

Marty Drapal, the pants you are referring to as being lost got accidentially sent to another one of our stores on Cherry Point Marine Air Station Base. You came in at 6:00pm that evening and we began trying to locate them for you, we had several of our employees at several different locations stay after hours to try and solve our mistake. We even told you we would buy you a brand new suit if we couldn't find them by the next day. But we did find them and they we back at our Mccarthy location by 8:00am the next morning. I called you and left 3 voicemails throughout the day, when you and your wife came if i told you we had found your pants, and gave you a discount on your hole order of dycleaning and told you i was sorry for any inconvenience we may have caused you. There was no problem until you wanted me to give you up to $30 in free alterations on a new suit you had purchased the night before. So if you would please stop slandering my name and my families business. As for you calling me a Clown in the b.s. review you wrote, im glad to see people like you are tough talkers on the internet but not in person, takes a big man to get mad at the keyboard. Take care you Scalawag!!!

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I have lived all over the US and been to very many cleaners and I must say that the people that work at Cowell's Cleaners are just good people. They are always willing to help you any way they can. Plus my clothes come out perfect all the time!

5
★★★★★

I have lived all over the US and been to very many cleaners and I must say that the people that work at Cowell's Cleaners are just good people. They are always willing to help you any way they can. Plus my clothes come out perfect all the time!

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1 out of 1 people found this review helpful.

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I don't know what cleaners these people are talking about. I have been going here for about 5 to 7 years now and not once have I had a mess up with any of my orders. Out of all the people I know that go to this cleaners they have all been pleased, with no mess-ups

5
★★★★★

I don't know what cleaners these people are talking about. I have been going here for about 5 to 7 years now and not once have I had a mess up with any of my orders. Out of all the people I know that go to this cleaners they have all been pleased, with no mess-ups

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1 out of 1 people found this review helpful.

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i've been doing business with cowell's for almost 20 years. and they always going out of there way to make the customer happy. whether it be a rush order or terrible stain. The workers are always very polite and cheerful

5
★★★★★

i've been doing business with cowell's for almost 20 years. and they always going out of there way to make the customer happy. whether it be a rush order or terrible stain. The workers are always very polite and cheerful

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2 stars out of 5 because I did not have problems with 2 of the 5 items I dropped off there. One item came back stained and improperly pressed, and another was delivered to the wrong location. I am still waiting for an item which was supposed to be returned over a week ago...To top it off, the staff was incredibly rude to my wife when she picked up the items- and they REFUSE to compensate customers for inconveniences that they cause.

2
★★☆☆☆

2 stars out of 5 because I did not have problems with 2 of the 5 items I dropped off there. One item came back stained and improperly pressed, and another was delivered to the wrong location. I am still waiting for an item which was supposed to be returned over a week ago...To top it off, the staff was incredibly rude to my wife when she picked up the items- and they REFUSE to compensate customers for inconveniences that they cause.

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0 out of 1 people found this review helpful.

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The staff are polite, however do not take silk items here. Expensive items are not cared for and the ownership are most unreasonable. Beware of this cleaner!

1
★☆☆☆☆

The staff are polite, however do not take silk items here. Expensive items are not cared for and the ownership are most unreasonable. Beware of this cleaner!

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0 out of 2 people found this review helpful.

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My son plays ball with the owners son and we have been bringing some of our things here for years. The staff is friendly and always willing to take that extra step. I would recommend this company to everyone

4
★★★★☆

My son plays ball with the owners son and we have been bringing some of our things here for years. The staff is friendly and always willing to take that extra step. I would recommend this company to everyone

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First off, the work was good. But the clothing wasn't ready in time and when I wanted to pick it up no one was there. I waited almost a half hour and no one opened the shop up. Upon pick up the clerk inside was very rude and not willing to compensate me for my time the he used by being late for work. This cleaner cares about the product but doesn't put the same care into customer service.

2
★★☆☆☆

First off, the work was good. But the clothing wasn't ready in time and when I wanted to pick it up no one was there. I waited almost a half hour and no one opened the shop up. Upon pick up the clerk inside was very rude and not willing to compensate me for my time the he used by being late for work. This cleaner cares about the product but doesn't put the same care into customer service.

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There are 5 or 6 Cowell Cleaners in New Bern, I choose the one next to Harris Teeter or CVS, and the people in here are so polite its unbelieveable. They get your clothes clean very fast and its not very expensive. I go here all the time.

4
★★★★☆

There are 5 or 6 Cowell Cleaners in New Bern, I choose the one next to Harris Teeter or CVS, and the people in here are so polite its unbelieveable. They get your clothes clean very fast and its not very expensive. I go here all the time.

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