Blue Haven Pools & Spas

★★☆☆☆
  • 10020 Industrial Dr.

    Pineville, NC 28134

    Map & Directions
  • 704-889-1300

About Blue Haven Pools & Spas

Categories
  • Swimming Pool Contractors
  • Residential Construction
Details
  • Pool Service
Hours
M-F 9am-5pm, Sa-Su Closed
Emails
  • faylward@bluehavennc.com
  • reviews@bluehaven.com

Home Construction & Remodeling

Home Construction & Remodeling
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i think blue haven is great, finished product is so far ahead than any other pool builder in n.c. Not all companys use the same subcontractors ethier as you stated. please do your homework in the future instead of running your mouth on the internet like some baby crying please do the world a favor and kill yourself

5
★★★★★

i think blue haven is great, finished product is so far ahead than any other pool builder in n.c. Not all companys use the same subcontractors ethier as you stated. please do your homework in the future instead of running your mouth on the internet like some baby crying please do the world a favor and kill yourself

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Are you thinking on building a new pool? Well, do you homework right before sign any contracts. Be careful with ??Blue Haven Pools? they said to you that you are contracting and experienced, reputable, dependable and long-standing company and it is false and misleading. Blue haven licenses its brand name to pool contractor without requiring them to construct pools to minimum standards. The truth is that there has never been any single company operating under the name "Blue Haven" in any state since 1954 and that none of the companies operating under the name "Blue Haven" have been in business since 1954, are not "national" companies and do not have 250,000 satisfied customers coast to coast. (Info from a Class action against Blue Haven)
Here is a little description of my experience with Blue Haven, hopefully it will open your eyes.
I have problems from the beginning.
They started building on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Blue Haven did not push the subcontractor to do it; it was only done because my husband and I handle the situation with the subcontractor directly. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it (after long argument with Blue Haven) but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. They changed the Hayward motor and replaced with another one with less power. After several calls they replaced the motor one more time at the end of November 08 when the pool was winterize for a cheap brand motor so Hayward does not cover their warranty now. They also installed the ozonator on the wrong place making the filter fill with air. We still have a lot of problems...to many to describe. Now we have to figure out how to re-pluming the whole system to see if it can work.
The worst thing is that the office in Knoxville, TN is close after only one year on business and Blue Haven National does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen which number is 972-316-8662 provided me with the worst customer service I have to deal in my life, treated me so bad that after talking to her I almost cry. She said that it is not their problem. She does not want me to call her anymore, give me any number or names from other people in Blue Haven that can help me to solve all these problems. She is not even returning my calls. I spent $70,000 on my pool to be treated poorly and they washed their hands simple like that. I decided to build with Blue Haven and not with a local company for their national presence, financial security, warranty, and experience.(that's what I thought them)I thought they will back me up in a case like this. (I guess, I did not do my homework well because there are a lot of Blue haven complaints on the internet. Just google ??blue haven complaints? and you??ll be surprise)
I know that I can not do anything about it. I will have to deal with the problems myself and spend more money fixing them but I will like to advise other people about this company and their terrible business model they have.

1
★☆☆☆☆

Are you thinking on building a new pool? Well, do you homework right before sign any contracts. Be careful with ??Blue Haven Pools? they said to you that you are contracting and experienced, reputable, dependable and long-standing company and it is false and misleading. Blue haven licenses its brand name to pool contractor without requiring them to construct pools to minimum standards. The truth is that there has never been any single company operating under the name "Blue Haven" in any state since 1954 and that none of the companies operating under the name "Blue Haven" have been in business since 1954, are not "national" companies and do not have 250,000 satisfied customers coast to coast. (Info from a Class action against Blue Haven)
Here is a little description of my experience with Blue Haven, hopefully it will open your eyes.
I have problems from the beginning.
They started building on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Blue Haven did not push the subcontractor to do it; it was only done because my husband and I handle the situation with the subcontractor directly. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it (after long argument with Blue Haven) but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. They changed the Hayward motor and replaced with another one with less power. After several calls they replaced the motor one more time at the end of November 08 when the pool was winterize for a cheap brand motor so Hayward does not cover their warranty now. They also installed the ozonator on the wrong place making the filter fill with air. We still have a lot of problems...to many to describe. Now we have to figure out how to re-pluming the whole system to see if it can work.
The worst thing is that the office in Knoxville, TN is close after only one year on business and Blue Haven National does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen which number is 972-316-8662 provided me with the worst customer service I have to deal in my life, treated me so bad that after talking to her I almost cry. She said that it is not their problem. She does not want me to call her anymore, give me any number or names from other people in Blue Haven that can help me to solve all these problems. She is not even returning my calls. I spent $70,000 on my pool to be treated poorly and they washed their hands simple like that. I decided to build with Blue Haven and not with a local company for their national presence, financial security, warranty, and experience.(that's what I thought them)I thought they will back me up in a case like this. (I guess, I did not do my homework well because there are a lot of Blue haven complaints on the internet. Just google ??blue haven complaints? and you??ll be surprise)
I know that I can not do anything about it. I will have to deal with the problems myself and spend more money fixing them but I will like to advise other people about this company and their terrible business model they have.

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0 out of 9 people found this review helpful.

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Firstly, they have no respect for you or your home, your time, privacy or property. They treated my house and property like it was a keg party in a $25 motel (after 6 months we are still finding McDonalds bags, KFC buckets, coke cans and other trash they left and refused to remove when they left our home in a mess) and it goes further than that - one group of workers took the liberty of throwing our trip-trap teak patio furniture from our patio into the mud and cement so they could then use it to step on as they applied their plaster. It was ruined and now, expensively worthless. The builder thought nothing of this and shrugged his shoulders.
All in all, I wish I didnt bother. Not only does the pool quality look like it was built by me and my buddies over a case of beer, but my 'infinity edge' doesnt work and when it does work - it sounds like a pumping station for a sewer so we dont switch it on. The spajets only work when you put the blowers on, which again, sounds like a pumping station, so again - we dont switch it on. The plaster and color/quality is a joke, stonework is hap-hazard and nothing like the finish they show in their brochures. They tell you that the owner will be present for the whole project. A lie. When you report a problem they will tell you that 'you mismanaged the ph levels' even when they opened, maintained and serviced the pool from day 1 until the problem recurred - a week later! And finally, they are rude and totally dishonest. In one, albeit one of many incidents - their barely literate 'Project Manager' at the office decided that when she wasnt yelling at us or ignoring our calls - she would pretend to be my wife, call to fraudulently announce that we have guests with the security guards in our gated community, only to send in their migrant workers to sneak off like thieves in the night, taking not only any remaining tools, but also stealing landscaping and construction materials we had purchased for our home (you will need to do landscaping when your pool is finished) that didnt belong to them but they wanted use for another job for another victim.

All in all, avoid Blue Haven Pools. There are plenty of options with companies operated by owners, not a Bernie Madoff shell like BH. Look at BH's website. Try to find their address. A name. Try getting hold of someone that isnt your local franchisee. They dont exist because they are a shell company with no mailing address, no CEO, no management and no customer service. They have no quality control, no operational control and no ethics control. Being a Blue Haven pool provider is seemingly as easy as paying their franchise fee. Their address is a postal box in San Diego. They have no board, no auditors, no representatives but for a call centre that routes you right back to the same people who cheated you in the first place. As for their 'operator' in Pineville - take your chances at your peril.Their resolution consists of telling you 'how far are you going to get' when advise them that you are unfortunately being forced to make a legal complaint against them because they won't fix it. And again, see if you can get the 22 yr old from 'an undisclosed call center location' to reach someone at BlueHaven. Mine didnt even know anyone who actually worked for Blue Haven, other than the franchise I dealt with of course. YOU HAVE NO RECOURSE AND NO ONE TO CALL. Again, they are a shell outfit similar to a ponzi scheme where you run in circles trying to find someone to help you, only to realise the people you are calling are the same people who nailed you for 80k. This 'operator' was so arrogant to this fact that they said 'do what you like, I ain't coming back or recommending anyone' and then proceeded to call every pool service firm they know and subcontract to in an effort to make sure I could not get anyone licensed and qualified to offer their professional opinion when I knew they were lying to us and trying to scapegoat the issue to our 'mismanagement'.

Also - when you buy a pool - do yourself a favor - get the same firm that 'opens' the pool for the builder - to be the one to service your pool. They will even perform the delivery or 'startup checklist' for the builder in some cases. Make sure you use that same person for the 1st yr or two if you can. That way when you end up in court with Blue Haven pools they cannot use the frequent excuse that 'you mismanaged the PH levels and did this yourself' or 'your pool technician was inexperienced or unqualified' to do the work. They will.

They will try to use every angle to get out of delivering your agreed pool at your agreed price, and then blame you and disappear when they cut corners and ruin your investment in the process. They have terrible craftsmen, rude Project Managers and a familiarity with you and your home one could only describe as disgusting. I could not regret more my decision to do business with Blue Haven. And at 80k, a decision I will never make again.

1
★☆☆☆☆

Firstly, they have no respect for you or your home, your time, privacy or property. They treated my house and property like it was a keg party in a $25 motel (after 6 months we are still finding McDonalds bags, KFC buckets, coke cans and other trash they left and refused to remove when they left our home in a mess) and it goes further than that - one group of workers took the liberty of throwing our trip-trap teak patio furniture from our patio into the mud and cement so they could then use it to step on as they applied their plaster. It was ruined and now, expensively worthless. The builder thought nothing of this and shrugged his shoulders.
All in all, I wish I didnt bother. Not only does the pool quality look like it was built by me and my buddies over a case of beer, but my 'infinity edge' doesnt work and when it does work - it sounds like a pumping station for a sewer so we dont switch it on. The spajets only work when you put the blowers on, which again, sounds like a pumping station, so again - we dont switch it on. The plaster and color/quality is a joke, stonework is hap-hazard and nothing like the finish they show in their brochures. They tell you that the owner will be present for the whole project. A lie. When you report a problem they will tell you that 'you mismanaged the ph levels' even when they opened, maintained and serviced the pool from day 1 until the problem recurred - a week later! And finally, they are rude and totally dishonest. In one, albeit one of many incidents - their barely literate 'Project Manager' at the office decided that when she wasnt yelling at us or ignoring our calls - she would pretend to be my wife, call to fraudulently announce that we have guests with the security guards in our gated community, only to send in their migrant workers to sneak off like thieves in the night, taking not only any remaining tools, but also stealing landscaping and construction materials we had purchased for our home (you will need to do landscaping when your pool is finished) that didnt belong to them but they wanted use for another job for another victim.

All in all, avoid Blue Haven Pools. There are plenty of options with companies operated by owners, not a Bernie Madoff shell like BH. Look at BH's website. Try to find their address. A name. Try getting hold of someone that isnt your local franchisee. They dont exist because they are a shell company with no mailing address, no CEO, no management and no customer service. They have no quality control, no operational control and no ethics control. Being a Blue Haven pool provider is seemingly as easy as paying their franchise fee. Their address is a postal box in San Diego. They have no board, no auditors, no representatives but for a call centre that routes you right back to the same people who cheated you in the first place. As for their 'operator' in Pineville - take your chances at your peril.Their resolution consists of telling you 'how far are you going to get' when advise them that you are unfortunately being forced to make a legal complaint against them because they won't fix it. And again, see if you can get the 22 yr old from 'an undisclosed call center location' to reach someone at BlueHaven. Mine didnt even know anyone who actually worked for Blue Haven, other than the franchise I dealt with of course. YOU HAVE NO RECOURSE AND NO ONE TO CALL. Again, they are a shell outfit similar to a ponzi scheme where you run in circles trying to find someone to help you, only to realise the people you are calling are the same people who nailed you for 80k. This 'operator' was so arrogant to this fact that they said 'do what you like, I ain't coming back or recommending anyone' and then proceeded to call every pool service firm they know and subcontract to in an effort to make sure I could not get anyone licensed and qualified to offer their professional opinion when I knew they were lying to us and trying to scapegoat the issue to our 'mismanagement'.

Also - when you buy a pool - do yourself a favor - get the same firm that 'opens' the pool for the builder - to be the one to service your pool. They will even perform the delivery or 'startup checklist' for the builder in some cases. Make sure you use that same person for the 1st yr or two if you can. That way when you end up in court with Blue Haven pools they cannot use the frequent excuse that 'you mismanaged the PH levels and did this yourself' or 'your pool technician was inexperienced or unqualified' to do the work. They will.

They will try to use every angle to get out of delivering your agreed pool at your agreed price, and then blame you and disappear when they cut corners and ruin your investment in the process. They have terrible craftsmen, rude Project Managers and a familiarity with you and your home one could only describe as disgusting. I could not regret more my decision to do business with Blue Haven. And at 80k, a decision I will never make again.

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0 out of 82 people found this review helpful.

Message from Blue Haven Pools & Spas

Charlotte swimming pool builder/contractor: new inground pools, spas, and major remodels with choice of standard and custom shapes, sizes, designs, and decorative features. Exclusive, high-tech features automate care, save water and energy, and purify with virtually no chlorine. 50+ U.S. offices with a name trusted by tens of thousands of homeowners since 1954. Free 44-page brochure, in-home estimate & custom design presentation. 100% financing oac.

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