Crawford Complete Auto Inc

★★★★★
  • 4312 Ten Ten Rd

    Apex, NC 27539

    Map & Directions
  • 919-362-6685

About Crawford Complete Auto Inc

Automotive

Automotive
More choices in Apex:
Resultset_next

Apex Auto Body Specialists

2465 Reliance Ave Apex, NC

Resultset_next

Peak Auto

833 US 64 Hwy W Apex, NC

5.0 10
Hi! Sign in to let us know how Crawford Complete Auto Inc was?
Write a Review
.

The first time I went to Crawford, they wrapped up my oil change and tire rotation in under an hour, and I was satisfied. The second time, it took just over 4 hours, and came to over $90, which blew my mind. This is more than $20 higher

3
★★★★★

The first time I went to Crawford, they wrapped up my oil change and tire rotation in under an hour, and I was satisfied. The second time, it took just over 4 hours, and came to over $90, which blew my mind. This is more than $20 higher

.

Walked in and saw CriticalThinker M. Turning wrenches. This shows how rediculous the rating sytem is. Anyone can say anything about whomever they please.

5
★★★★★

Walked in and saw CriticalThinker M. Turning wrenches. This shows how rediculous the rating sytem is. Anyone can say anything about whomever they please.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Every now and then Crawford's will have a car on the lot for sale that they worked on. I was not familiar with them but a good male friend of mine was and highly recommended any car they have. I wanted an inexpensive and dependable car

3
★★★★★

Every now and then Crawford's will have a car on the lot for sale that they worked on. I was not familiar with them but a good male friend of mine was and highly recommended any car they have. I wanted an inexpensive and dependable car

.

I can honestly say after reading all of these reviews! I am absolutely prepared to say that anyone who dares to give Crawford's a bad reputation need not do so for they do not deserve it. My mother has been taking her car to them for the

3
★★★★★

I can honestly say after reading all of these reviews! I am absolutely prepared to say that anyone who dares to give Crawford's a bad reputation need not do so for they do not deserve it. My mother has been taking her car to them for the

.

My family has been using Crawford for nearly ten years, since our neighbors told us about the "garage just down the road" that they had been happy with. We've been satisfied customers ever since, bringing a succession of cars to them for

3
★★★★★

My family has been using Crawford for nearly ten years, since our neighbors told us about the "garage just down the road" that they had been happy with. We've been satisfied customers ever since, bringing a succession of cars to them for

.

My husband and I have been taking cars to Crawford Complete Auto for 20 years and have always been pleased with their professional yet friendly service.

They have gone the extra mile diagnosing and repairing our Ford, Pontiac, Saturns,

3
★★★★★

My husband and I have been taking cars to Crawford Complete Auto for 20 years and have always been pleased with their professional yet friendly service.

They have gone the extra mile diagnosing and repairing our Ford, Pontiac, Saturns,

.

I've been taking my cars to Crawfords for years now and they've always done a great job. They are curteous, knowledgeable, and go the extra mile to try and save me money. My Accord, my wife's Corolla, and our daughters Focus and Cobalt are

3
★★★★★

I've been taking my cars to Crawfords for years now and they've always done a great job. They are curteous, knowledgeable, and go the extra mile to try and save me money. My Accord, my wife's Corolla, and our daughters Focus and Cobalt are

.

Can't say enough about this repair shop, they are a great bunch of guys specially Jason who works at the front desk. They have worked on my Range Rover, Ford, and Chrysler Pacifica. They tailor the service to your need unlike a dealer charge a fair price for the work they do, best of all they are honest.

2
★★★★★

Can't say enough about this repair shop, they are a great bunch of guys specially Jason who works at the front desk. They have worked on my Range Rover, Ford, and Chrysler Pacifica. They tailor the service to your need unlike a dealer charge a fair price for the work they do, best of all they are honest.

.

(The comments box only allowed 500 characters. I posted my response to iceref63's here in the review section. In order to do this it was necessary to rate my review to proceed. I selected three stars, based on what I felt our performance merited.)

iceref63 is correct. The vehicle was indeed towed to our repair facility, unable to start. After engaging in the systematic testing procedure that we perform for every vehicle that exhibits a no start symptom, we found a loose connection at the battery. After repairing the connection, we performed a charging system test and ECM scan for both current codes and codes that may be logged in the ECM's memory. The vehicle then started ever time when tried, post repair. The cable was indeed removed from the battery terminal post, as was the other cable. We have a battery memory saver that plugs into the on board diagnostic connector that saves the ECM memory as well as radio presets. This is primarily performed to avoid resetting the ECM and activating the radio security lock out that often requires a special code to reactivate radio use.

It is our company's policy to repair, rather than refund. Had iceref63 returned with the same symptom he would have recieved full credit towards the repair of the vehicle and compensation for the tow. We do not refund money, especially if the the vehicle is repaired by an outside agency, be it the owner or another shop.

iceref63's complaint that he was not contacted as he was promised by me is absolutely correct. He was sent to the "customer service black hole" by me and I have no excuse for this behavior. It is an issue that we are actively working to remedy.
In our 25 years of service, we have focused our efforts on customer service and correct repairs in an effort to build relationships with the folks in our community. We fall short, certainly. I regret this and I accept full responsibilty for failing to contact iceref663 after telling him that I would.

Jason Darden
Service Manager
Crawford Complete Auto, Inc.
919.362.6685

1
★★★☆☆

(The comments box only allowed 500 characters. I posted my response to iceref63's here in the review section. In order to do this it was necessary to rate my review to proceed. I selected three stars, based on what I felt our performance merited.)

iceref63 is correct. The vehicle was indeed towed to our repair facility, unable to start. After engaging in the systematic testing procedure that we perform for every vehicle that exhibits a no start symptom, we found a loose connection at the battery. After repairing the connection, we performed a charging system test and ECM scan for both current codes and codes that may be logged in the ECM's memory. The vehicle then started ever time when tried, post repair. The cable was indeed removed from the battery terminal post, as was the other cable. We have a battery memory saver that plugs into the on board diagnostic connector that saves the ECM memory as well as radio presets. This is primarily performed to avoid resetting the ECM and activating the radio security lock out that often requires a special code to reactivate radio use.

It is our company's policy to repair, rather than refund. Had iceref63 returned with the same symptom he would have recieved full credit towards the repair of the vehicle and compensation for the tow. We do not refund money, especially if the the vehicle is repaired by an outside agency, be it the owner or another shop.

iceref63's complaint that he was not contacted as he was promised by me is absolutely correct. He was sent to the "customer service black hole" by me and I have no excuse for this behavior. It is an issue that we are actively working to remedy.
In our 25 years of service, we have focused our efforts on customer service and correct repairs in an effort to build relationships with the folks in our community. We fall short, certainly. I regret this and I accept full responsibilty for failing to contact iceref663 after telling him that I would.

Jason Darden
Service Manager
Crawford Complete Auto, Inc.
919.362.6685

.

I seriously recommend somebody other than Crawford Auto. I had my vehicle towed there due to not starting and told them that there is probably something up with the starter or the starter solenoid. They told me that it was a loose battery connection ($20 charge for battery service) and did a "no start diagnosis" ($80). I don't think they even disconnected the cable from the battery (radio station presets still there). Told them that it was not the battery cable but they did not believe me. Couple of days later, same situation, no start. I diagnosed the problem myself being a bad starter soleniod when warmed up ($15 part) and am right with the diagnosis. I contacted Crawfords to ask for a refund for the diagnosis charge since they diagnosed incorrectly. Person at front counter would not give a refund but told me that he would talk to the owner. I told person at the front counter to have owner, Ronny Crawford, to call me about this matter. As of today's date, he has not called.

At this point, I do not put much faith into Crawford's work or their ability to diagnose issues correctly.

0
★☆☆☆☆

I seriously recommend somebody other than Crawford Auto. I had my vehicle towed there due to not starting and told them that there is probably something up with the starter or the starter solenoid. They told me that it was a loose battery connection ($20 charge for battery service) and did a "no start diagnosis" ($80). I don't think they even disconnected the cable from the battery (radio station presets still there). Told them that it was not the battery cable but they did not believe me. Couple of days later, same situation, no start. I diagnosed the problem myself being a bad starter soleniod when warmed up ($15 part) and am right with the diagnosis. I contacted Crawfords to ask for a refund for the diagnosis charge since they diagnosed incorrectly. Person at front counter would not give a refund but told me that he would talk to the owner. I told person at the front counter to have owner, Ronny Crawford, to call me about this matter. As of today's date, he has not called.

At this point, I do not put much faith into Crawford's work or their ability to diagnose issues correctly.

Cons: Did not diagnose porblem correctly

 

Wait, you're the expert.

If you've been to or used Crawford Complete Auto Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review