Alan's Pawn Shop

★★★★☆
35.5865 -82.5977
Map and Directions to Alan's Pawn Shop

828-350-1633

1186 Patton Ave

Asheville, NC

28806

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3.7561 41
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Reviews 1 - 41 of 41.
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Had a great experience at Alans. I had some gold left to me by my grandmother and really didn't know what was real. I took it to a antique store and they didn't really look at it but said that they wouldn't buy the costume jewelry since they had to much. I took it around and heard the same thing, then I went to Alans. They looked through the bags, and can you believe, there was a few pieces that were gold and silver. It took a while, but I walked otu with a couple hundred bucks. Helped make my life a little less stressful. I'm glad I went there. I felt they were very honest

5
★★★★★

Had a great experience at Alans. I had some gold left to me by my grandmother and really didn't know what was real. I took it to a antique store and they didn't really look at it but said that they wouldn't buy the costume jewelry since they had to much. I took it around and heard the same thing, then I went to Alans. They looked through the bags, and can you believe, there was a few pieces that were gold and silver. It took a while, but I walked otu with a couple hundred bucks. Helped make my life a little less stressful. I'm glad I went there. I felt they were very honest

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.

So glad I went to Alan's to look for my bridal set. I was a little reluctant, but my fiancee talked me into it. I had found the ring I loved online, but knew it was a little out of our price range. I went to Alan's and found almost the identical ring. I was amazed! The ring was also priced about 1/2 of what the one I found online. The ring was a very modern look, and as I didn't know, they do their own jewelry design, and had set the ring there, and it was a new set. I didn't realize they had new jewelry, but so happy with my decision and my ring. Can't wait til my fiancee puts it on my finger. Thank you to Pat, our salesman, she was such a pleasure to work with. Bottomline, is to go to Alan's before you buy anywhere!

5
★★★★★

So glad I went to Alan's to look for my bridal set. I was a little reluctant, but my fiancee talked me into it. I had found the ring I loved online, but knew it was a little out of our price range. I went to Alan's and found almost the identical ring. I was amazed! The ring was also priced about 1/2 of what the one I found online. The ring was a very modern look, and as I didn't know, they do their own jewelry design, and had set the ring there, and it was a new set. I didn't realize they had new jewelry, but so happy with my decision and my ring. Can't wait til my fiancee puts it on my finger. Thank you to Pat, our salesman, she was such a pleasure to work with. Bottomline, is to go to Alan's before you buy anywhere!

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.

Had a great experience at Alans when I sold some of my and my wife's old jewelry. We left will over a hundred more than the second high offer. We went back again, and broght more, and they found a few pieces that we didn't think were rreal. Very pleased and feel that we were really treated fair. I will not sell to anyone else. The best by far.

5
★★★★★

Had a great experience at Alans when I sold some of my and my wife's old jewelry. We left will over a hundred more than the second high offer. We went back again, and broght more, and they found a few pieces that we didn't think were rreal. Very pleased and feel that we were really treated fair. I will not sell to anyone else. The best by far.

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.

2 months ago i went to alans to have a gold coin was taken to the back and evaluated. it was a 1 ounce piece. they offered me $1350(when gold was over 1400). i declined at this time.
i went in today, and the guy behind the counter took the coin and within 5 seconds said "this is not real". i plucked my gold our of his hand and walked out never to enter again. wonder why they have people with very little knowledge making decisions like this. their loss. i took it to the gold converter and got my money 5 minutes later.

1
★☆☆☆☆

2 months ago i went to alans to have a gold coin was taken to the back and evaluated. it was a 1 ounce piece. they offered me $1350(when gold was over 1400). i declined at this time.
i went in today, and the guy behind the counter took the coin and within 5 seconds said "this is not real". i plucked my gold our of his hand and walked out never to enter again. wonder why they have people with very little knowledge making decisions like this. their loss. i took it to the gold converter and got my money 5 minutes later.

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.

I will receomend Alan's to all my friends when they want to sell gold. I shopped four or five places around Hendersonville and Asheville, and found that Alan's offerd the most for my gold. One place told me they would not pay for my diamonds, and that I could get them removed. Another one told me that they were interested in some pieces, but made offers on some with diamonds, but that they really were not interested, so I just left. I worked with a nice lady at Alan's and I didn't feel pressured like at the other places. I left and went to another store across the street, and that guy was so rude at the Diamond Connection that I just walked out. I went back to Alan's and they honored their price. I felt very good about everything. The next day I took my friend back and she sold hers as well. This is a great place to sell if you are looking to get the most for your gold. I would recomend to anyone.

5
★★★★★

I will receomend Alan's to all my friends when they want to sell gold. I shopped four or five places around Hendersonville and Asheville, and found that Alan's offerd the most for my gold. One place told me they would not pay for my diamonds, and that I could get them removed. Another one told me that they were interested in some pieces, but made offers on some with diamonds, but that they really were not interested, so I just left. I worked with a nice lady at Alan's and I didn't feel pressured like at the other places. I left and went to another store across the street, and that guy was so rude at the Diamond Connection that I just walked out. I went back to Alan's and they honored their price. I felt very good about everything. The next day I took my friend back and she sold hers as well. This is a great place to sell if you are looking to get the most for your gold. I would recomend to anyone.

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.

They wont give prices over the phone simply cause they want to get you in the store to BS you that they are the best price, like a car dealer, if they can get you in they know they can smooze you and sell you. If they have the best prices for gold they wouldn't be ashamed to simply tell you what they'll pay. I called three ligit Gold Buyers, people who are in the gold business and they had no problem teling me there pricing. After I sold, I talked to someone who had been in there, I got much more elsewhere - DONT BE DECEIVED!

1
★☆☆☆☆

They wont give prices over the phone simply cause they want to get you in the store to BS you that they are the best price, like a car dealer, if they can get you in they know they can smooze you and sell you. If they have the best prices for gold they wouldn't be ashamed to simply tell you what they'll pay. I called three ligit Gold Buyers, people who are in the gold business and they had no problem teling me there pricing. After I sold, I talked to someone who had been in there, I got much more elsewhere - DONT BE DECEIVED!

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Business Response:

We guarantee we have the best prices. We do not give our prices out due to competitors continuously calling to get our gold price so they make sure that they beat us. We guarantee to pay top dollar for your gold. We are a legit gold buyer, and no, we do not give a sales pitch, we simply state the truth on the phone that we pay the most, but due to the competitiveness of the market we do not give our prices out. Thousands of customers have sold to us after pricing gold around, and we do pay the most. Sorry you didn't bring yours in and give us that opportunity. Consumers...find out the truth on your own.
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My daughter sold some old jewelry to Alan's and was very happy. I had what I thought was very little gold, she told me to take it to Alan's, they would treat me fair. I was very skepticle. The man behind the counter (I don't know his name) was very polite and made an offer but I wasn't sure. He said let me get my manager. A very nice man named Gram came over and explained that they can pay the most because they buy so much they don't have to make a lot off each person, and he hoped I had an offer from someone else so I would be sure I was being paid the most. Then they re-weighed my jewelry and Gram said he would give a little extra just to make sure I was happy. They made me feel so good about selling my jewelry. I am very happy with the way I was treated and how nice they were. I will never go anywhere else. Thank you so much

5
★★★★★

My daughter sold some old jewelry to Alan's and was very happy. I had what I thought was very little gold, she told me to take it to Alan's, they would treat me fair. I was very skepticle. The man behind the counter (I don't know his name) was very polite and made an offer but I wasn't sure. He said let me get my manager. A very nice man named Gram came over and explained that they can pay the most because they buy so much they don't have to make a lot off each person, and he hoped I had an offer from someone else so I would be sure I was being paid the most. Then they re-weighed my jewelry and Gram said he would give a little extra just to make sure I was happy. They made me feel so good about selling my jewelry. I am very happy with the way I was treated and how nice they were. I will never go anywhere else. Thank you so much

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.

Outstanding place. I took my son in to buy a starter guitar and found exactly what we were looking for at a lower price that I had expected. Lee was a very helpful employee, and made sure that my son, and me, understood what to do. I will definitely go back to Alans.

5
★★★★★

Outstanding place. I took my son in to buy a starter guitar and found exactly what we were looking for at a lower price that I had expected. Lee was a very helpful employee, and made sure that my son, and me, understood what to do. I will definitely go back to Alans.

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.

I needed a loan to help get by for a few weeks. i was very reluctant to use a pawn shop, but I was told by a friend to go to Alan's. Me and my husband were seperating and I had no where else to go, so I finally decided to go. I was helped by a very nice young man named Eric, and he made me feel very comfortable. He even listened to my long story. I was very touched by how well I was handled. I will definitly use Alan's for other things, hopefully not to pawn again...but maybe to shop. They were very professional. Not at all what I expected at a pawnshop. Alan's is top notch.

5
★★★★★

I needed a loan to help get by for a few weeks. i was very reluctant to use a pawn shop, but I was told by a friend to go to Alan's. Me and my husband were seperating and I had no where else to go, so I finally decided to go. I was helped by a very nice young man named Eric, and he made me feel very comfortable. He even listened to my long story. I was very touched by how well I was handled. I will definitly use Alan's for other things, hopefully not to pawn again...but maybe to shop. They were very professional. Not at all what I expected at a pawnshop. Alan's is top notch.

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.

Took my watch all around town looking to get a new battery. I would find places that would sell me the battery but they wouldn't put it in. I wanted someone to do that part for me so I didn't mess my watch up. Someone told me about Alan's, so I took my watch there. They sold me the battery, replaced the battery and set my watch for me for $8 bucks! I couldn't believe how cheap it was. I was also suprised by how pretty the store was. I had never been in, but I will be back.

5
★★★★★

Took my watch all around town looking to get a new battery. I would find places that would sell me the battery but they wouldn't put it in. I wanted someone to do that part for me so I didn't mess my watch up. Someone told me about Alan's, so I took my watch there. They sold me the battery, replaced the battery and set my watch for me for $8 bucks! I couldn't believe how cheap it was. I was also suprised by how pretty the store was. I had never been in, but I will be back.

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Thanks for a place like Alan's. We went to several places about selling our broken and old jewelry. We had a good offer from the Gold Spot, but wanted to get a couple of other prices. We went into Asheville and took it to the Gold Connection (which was a joke), and then to Alan's. We really wer not expecting more, but we got offered $78 more at Alan's than at the Gold Spot. We were shocked! Thanks again.

5
★★★★★

Thanks for a place like Alan's. We went to several places about selling our broken and old jewelry. We had a good offer from the Gold Spot, but wanted to get a couple of other prices. We went into Asheville and took it to the Gold Connection (which was a joke), and then to Alan's. We really wer not expecting more, but we got offered $78 more at Alan's than at the Gold Spot. We were shocked! Thanks again.

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I went into Alan's store on Patton a few days ago and was so impressed by the way I was treated. I was looking for a laptop for my son and was unsure what I was looking for, but a salesman named Paul showed me a really nice laptop that I felt was a very decent price. Paul took the time to show me about the computer, and I was comforable, but wanted to shop around. I wanted to shop around first, but I eventually went back to get the laptop. I felt that I needed to express my gratitude for a very good shopping experience. Around Asheville you don't get those very much, so thanks to Paul.

5
★★★★★

I went into Alan's store on Patton a few days ago and was so impressed by the way I was treated. I was looking for a laptop for my son and was unsure what I was looking for, but a salesman named Paul showed me a really nice laptop that I felt was a very decent price. Paul took the time to show me about the computer, and I was comforable, but wanted to shop around. I wanted to shop around first, but I eventually went back to get the laptop. I felt that I needed to express my gratitude for a very good shopping experience. Around Asheville you don't get those very much, so thanks to Paul.

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1 out of 1 people found this review helpful.

.

I have been a musician in the Asheville area for over 25 years. I always scout the local pawn shops for good deals on music gear. I have always found Alan's staff to be very knowledgeable and friendly. The gear is always so clean and priced fairly which means a lot to a guy like me.

5
★★★★★

I have been a musician in the Asheville area for over 25 years. I always scout the local pawn shops for good deals on music gear. I have always found Alan's staff to be very knowledgeable and friendly. The gear is always so clean and priced fairly which means a lot to a guy like me.

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1 out of 1 people found this review helpful.

.

i understand that they deal with a lot of low life's selling stolen goods or just anything they can to buy whatever illegal vice they have an addiction to. BUT thats not who i am. both my parent are dead, my abusive husband left me when our son was only 8 months old. i had and have no support coming from anywhere. i moved here to find a safe life for my son and i. (my husband would come find me and make such a scene that friends were afraid to provide us safe haven. and he tried to kidnap him.) my engagement ring was all i had worth any money. we were looking at shelters/HOMELESSNESS! a jeweler recommended i get at least 6,000 but sent me to allens. ??? i cried and fought to get as much as possible. I GOT 1,700.00.!!! IT SITS IN THE CASE WITH A PRICE TAG OF 12,995.00 i cried again when i saw that. i wish there was some kind of law that would keep this from happening. how greedy and heartless can one person be. who raised him? no morals at all!

1
★☆☆☆☆

i understand that they deal with a lot of low life's selling stolen goods or just anything they can to buy whatever illegal vice they have an addiction to. BUT thats not who i am. both my parent are dead, my abusive husband left me when our son was only 8 months old. i had and have no support coming from anywhere. i moved here to find a safe life for my son and i. (my husband would come find me and make such a scene that friends were afraid to provide us safe haven. and he tried to kidnap him.) my engagement ring was all i had worth any money. we were looking at shelters/HOMELESSNESS! a jeweler recommended i get at least 6,000 but sent me to allens. ??? i cried and fought to get as much as possible. I GOT 1,700.00.!!! IT SITS IN THE CASE WITH A PRICE TAG OF 12,995.00 i cried again when i saw that. i wish there was some kind of law that would keep this from happening. how greedy and heartless can one person be. who raised him? no morals at all!

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0 out of 2 people found this review helpful.

Business Response:

Odd piece to sell I am very sorry that this customer feels that she was taken advantage of, as that is never our intention. The piece in question is a very odd piece of jewelry that has a very low probability of selling. We have had the ring for a year without any interest. When we purchased the ring, we called a diamond wholesaler to find out how much we would be offered for the stone. That is how we based our offer. After a year of sitting, we had a wholesaler look at the ring a few weeks ago, and we were offered $2,500 for the ring. When jewelers tell someone to not take less than $6,000, truthfully, it is because they are not willing to put their money out for that piece, as they know it will be a tough sell. We will not make a huge profit on this ring, and hope that the customer understands that we are a business, and businesses do have to make a profit to stay in business.
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We too have had a problem with that woman (Pam) at the Tunnel Road Store. We would like to continue using Alans because they do have good quality items. We will do our shopping at the Alans on Patton Ave. for now but it is hard to understand why this business keeps an employee such as her.

2
★★☆☆☆

We too have had a problem with that woman (Pam) at the Tunnel Road Store. We would like to continue using Alans because they do have good quality items. We will do our shopping at the Alans on Patton Ave. for now but it is hard to understand why this business keeps an employee such as her.

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Business Response:

Thank you We are always interested in the views of our customers, and take to heart what they have to say. We have taken steps to fix this concern. We hope that this customer knows that we will try to do everything possible to make their visit, and anyone who steps foot into our store, as pleasant as possible.
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I have always found the staff at Alans to be helpful and empathetic to my needs. I had never Pawned anything before and I found the staff to be helpful. I recommend them and have recommended them to several friends. I needed some extra cash before payday and this was a positive avenue for me to pursue. Thank you.

4
★★★★☆

I have always found the staff at Alans to be helpful and empathetic to my needs. I had never Pawned anything before and I found the staff to be helpful. I recommend them and have recommended them to several friends. I needed some extra cash before payday and this was a positive avenue for me to pursue. Thank you.

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.

I live in Atlanta. I took my old jewelry to a local ??We buy gold?? place near my home. The money that they offered me just seemed too low. My son who lives in Asheville told me about Alans. I mailed him my jewelry and the money I got from them was THREE times what the other place tried to buy it for. They also found a gold coin on one of my chains that was worth the total amount of the first offer. I was so impressed with the honesty and the money. Thank you Alans!

5
★★★★★

I live in Atlanta. I took my old jewelry to a local ??We buy gold?? place near my home. The money that they offered me just seemed too low. My son who lives in Asheville told me about Alans. I mailed him my jewelry and the money I got from them was THREE times what the other place tried to buy it for. They also found a gold coin on one of my chains that was worth the total amount of the first offer. I was so impressed with the honesty and the money. Thank you Alans!

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1 out of 1 people found this review helpful.

.

BEWARE of selling/pawning gold jewelry to these people. They are extremely greedy. I took a gold and diamond ring to them and was offered only 10% of the appraised value. It seems to me that the rave reviews on this forum must be written by the employees of the business.

1
★☆☆☆☆

BEWARE of selling/pawning gold jewelry to these people. They are extremely greedy. I took a gold and diamond ring to them and was offered only 10% of the appraised value. It seems to me that the rave reviews on this forum must be written by the employees of the business.

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1 out of 2 people found this review helpful.

Business Response:

Many Happy Customers The reviews left on this site are by our many, many happy customers who have shopped around and are very happy that they sold their gold to Alan's, where they were paid more. Unfortunately, appraisals are very subjective and based on who the appraisal was from, they can typically be highly exaggerated. We do not base our offers off of appraisal value, basically for that reason. We use the knowledge we have regarding the gold market and diamond resale market to make our offers. I am sure that if you priced the ring around, you would find that our offer was very reasonable. We have purchased gold and diamonds from tens of thousands of people, and have made them very happy. Alan's is not greedy in any way, and always want to make our customers happy, so that they leave us positive feedback, like the vast majority of the customers on this site.
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I live about 45 minutes from Asheville, and called about selling some gold and silver, before I drove so far. I was told they couldn't give prices out over the phone, but that they guarantee to pay the most. I almost didn't drive all that way without knowing, but I am glad I did. I went to two places on the way, and was offered a fair amount, but was told by one jewelry store that they didn't buy the diamonds. When I got to Alan's I was absolutely floored when they offered me almost double what I was offered in Waynesville and Canton. I was offered to do a gold buying party, and I am really thinking about it. The staff was very gracious, and took their time to go over items that I had questions about. I am more than happy to tell anybody to go to Alan's, you will be treated kindly, and you will get the most for your gold.

5
★★★★★

I live about 45 minutes from Asheville, and called about selling some gold and silver, before I drove so far. I was told they couldn't give prices out over the phone, but that they guarantee to pay the most. I almost didn't drive all that way without knowing, but I am glad I did. I went to two places on the way, and was offered a fair amount, but was told by one jewelry store that they didn't buy the diamonds. When I got to Alan's I was absolutely floored when they offered me almost double what I was offered in Waynesville and Canton. I was offered to do a gold buying party, and I am really thinking about it. The staff was very gracious, and took their time to go over items that I had questions about. I am more than happy to tell anybody to go to Alan's, you will be treated kindly, and you will get the most for your gold.

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2 out of 3 people found this review helpful.

.

I have been buying jewelry from Alan's for well over 15 years (back in the old building days) and while the new place is beautiful the outstanding service is not new, it was always the case. Tonya (owner) and Maria know their stuff and have a keen eye for great pieces. I continue to schedule all my doc appointments in Asheville despite living in Hendersonville just so I have an extra opportunity to swing by Alan's. Whether buying a high end item or a simple gold chain, you are treated with respect and professionalism. Rarely buy anywhere else. Thanks Alan's for running such a super operation!

5
★★★★★

I have been buying jewelry from Alan's for well over 15 years (back in the old building days) and while the new place is beautiful the outstanding service is not new, it was always the case. Tonya (owner) and Maria know their stuff and have a keen eye for great pieces. I continue to schedule all my doc appointments in Asheville despite living in Hendersonville just so I have an extra opportunity to swing by Alan's. Whether buying a high end item or a simple gold chain, you are treated with respect and professionalism. Rarely buy anywhere else. Thanks Alan's for running such a super operation!

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1 out of 2 people found this review helpful.

Business Response:

Thank you for being a Super Customer Marcy, we want to thank you for being a wonderful customer. It is customers like you that make us love our work. We will always continue to keep you in mind when those special pieces come through.
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Be careful, they will take advantage of you. They are smooth talking con artists. If I could give 0 stars, I would have done so.

Business Owner, please do not respond to this. I noticed in all complaints that you are very defensive. When I put myself in a Business owners perspective, I would use all of the negative comments as a learning tool to better my Business and the people that work for me. I can understand you want your business to look good, but showing that you are genuinely sorry can work wonders.

1
★☆☆☆☆

Be careful, they will take advantage of you. They are smooth talking con artists. If I could give 0 stars, I would have done so.

Business Owner, please do not respond to this. I noticed in all complaints that you are very defensive. When I put myself in a Business owners perspective, I would use all of the negative comments as a learning tool to better my Business and the people that work for me. I can understand you want your business to look good, but showing that you are genuinely sorry can work wonders.

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.

Alan's pawn shop is obviously run by dishonest crooks. They falsify information about their products and have no consideration for customer satisfaction.

1
★☆☆☆☆

Alan's pawn shop is obviously run by dishonest crooks. They falsify information about their products and have no consideration for customer satisfaction.

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Business Response:

Nasty comments and unnecessary This response is completely unnecessary. The owners of this business are definitely not crooks. This customer, as with any of our customers, have the opportunity to bring back an item if they are not happy with a purchase, they could bring back their item for an exchange or in-store credit. Alan's has been in business for over 20 years, and have many happy, return customers. This customer obviously didn't attempt to speak with a Manager or the owners, instead just thought they would like to leave a malicious review.
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Went to Alan's and bought a amp. I had problems hooking it up at home and thought there was something wrong with it. I called and they told me to bring it back with receipt and they could exchange for another one. I brought it in and they tested it out and it worked. I had not hooked it up correctly. I got it back home and again I couldn't figure it out. I called Alan's again, and they talked me through hooking it up. It works great now. I was happy with my amp, and I appreciate the time they took to get it working for me.

5
★★★★★

Went to Alan's and bought a amp. I had problems hooking it up at home and thought there was something wrong with it. I called and they told me to bring it back with receipt and they could exchange for another one. I brought it in and they tested it out and it worked. I had not hooked it up correctly. I got it back home and again I couldn't figure it out. I called Alan's again, and they talked me through hooking it up. It works great now. I was happy with my amp, and I appreciate the time they took to get it working for me.

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0 out of 1 people found this review helpful.

.

My wife and I took our jewelry to Alan's to sell. I was surprised by the amount we were offered. Alan's was a very pleasant experience. I had been told to not take our jewelry to a pawn shop, and took it to a couple of jewelry stores, but the price they told me was shocking. They also told me that they were not buying diamonds. My wife talked me into giving Alan's a try, and I am so glad I did. They offered a couple hundred dollars more, and they paid extra for our diamonds. They were really busy while we were in there, but our assistant took his time, and made sure we were happy. He came back with an offer, and of course we asked for a little more. We were expecting a huge difference on the second offer (again, it was already a hundred or so above our other offers), but the second offer was only $30 more. I believe we were offered a very reasonable amount, and plan on taking more back again. Thanks to Alan's for being a great place to do business, and I recommende them to anyone.

5
★★★★★

My wife and I took our jewelry to Alan's to sell. I was surprised by the amount we were offered. Alan's was a very pleasant experience. I had been told to not take our jewelry to a pawn shop, and took it to a couple of jewelry stores, but the price they told me was shocking. They also told me that they were not buying diamonds. My wife talked me into giving Alan's a try, and I am so glad I did. They offered a couple hundred dollars more, and they paid extra for our diamonds. They were really busy while we were in there, but our assistant took his time, and made sure we were happy. He came back with an offer, and of course we asked for a little more. We were expecting a huge difference on the second offer (again, it was already a hundred or so above our other offers), but the second offer was only $30 more. I believe we were offered a very reasonable amount, and plan on taking more back again. Thanks to Alan's for being a great place to do business, and I recommende them to anyone.

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1 out of 2 people found this review helpful.

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This is a pawn shop which obviously sells used merchandise and clearly states it's return policy. Some customers want to abuse this policy, while some other just don't understand the nuances and practical logic of doing business.
The business is operated and staffed by human beings who have areas of expertise and sell a significant dollar volume of merchandise annually to serious buyers who are able to take well thought out risks. Customers who visit the store armed with cash, or credit cards, who behave in a civil manner, and express a serious interest in negotiating and buying will find good deals. Customers who want to be treated like children can always try the department of social services downtown.

4
★★★★☆

This is a pawn shop which obviously sells used merchandise and clearly states it's return policy. Some customers want to abuse this policy, while some other just don't understand the nuances and practical logic of doing business.
The business is operated and staffed by human beings who have areas of expertise and sell a significant dollar volume of merchandise annually to serious buyers who are able to take well thought out risks. Customers who visit the store armed with cash, or credit cards, who behave in a civil manner, and express a serious interest in negotiating and buying will find good deals. Customers who want to be treated like children can always try the department of social services downtown.

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.

Looooove this place. I went there to buy a guitar for my son after Christmas, and I was surprised at the great selection they had. There was the perfect set for my son, and he was so excited. We were helped by a man by the name of Billy. He was knowledgable and very friendly. I was so impressed, I went back a few days later to buy a tv I saw while I was there. I would tell anybody that hasn't been there to give them a try. Great people, great prices, great selection...what else could you want.

5
★★★★★

Looooove this place. I went there to buy a guitar for my son after Christmas, and I was surprised at the great selection they had. There was the perfect set for my son, and he was so excited. We were helped by a man by the name of Billy. He was knowledgable and very friendly. I was so impressed, I went back a few days later to buy a tv I saw while I was there. I would tell anybody that hasn't been there to give them a try. Great people, great prices, great selection...what else could you want.

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0 out of 1 people found this review helpful.

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My brother in law visited Alan's on Tunnel Rd to shop for jewelry after finding a 30% off coupon that also advertised that they spoke Spanish. Upon arrival he was greeted by an older blonde lady whose name we later learned was Pam. He asked her in english if she spoke spanish, and she replied "No, do you speak English?" Marc's english is very good but his confidence is low, and he replied no. Rather than leave it at that, this woman belittled him with "Well welcome to America, you need to speak English". He came home very distraught over the unnecessary amount of aggression that had been directed towards him, and we returned together that evening to confront them about their advertisement. The store manager, as it turns out, is a native spanish speaker and took very good care of us. He was very apologetic about his rude employee, but as far as I know she still works there. We've shared this story many times and have come to learn that Marc is not the only person to have been abused by this woman, she has a definite problem!

2
★★☆☆☆

My brother in law visited Alan's on Tunnel Rd to shop for jewelry after finding a 30% off coupon that also advertised that they spoke Spanish. Upon arrival he was greeted by an older blonde lady whose name we later learned was Pam. He asked her in english if she spoke spanish, and she replied "No, do you speak English?" Marc's english is very good but his confidence is low, and he replied no. Rather than leave it at that, this woman belittled him with "Well welcome to America, you need to speak English". He came home very distraught over the unnecessary amount of aggression that had been directed towards him, and we returned together that evening to confront them about their advertisement. The store manager, as it turns out, is a native spanish speaker and took very good care of us. He was very apologetic about his rude employee, but as far as I know she still works there. We've shared this story many times and have come to learn that Marc is not the only person to have been abused by this woman, she has a definite problem!

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3 out of 3 people found this review helpful.

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I went to Alan's after an ad that I saw in the Asheville Citizen Times, about selling gold. I went in expecting to not sell my stuff first thing, but wanted to get an offer. When I was waited on by a young man by the name of Paul, he was very nice, and took his time looking fhrough my jewelry. He gave me back a few pieces that weren't real ( I figured some were not, but was unsure ). He then asked for help from another female employee, and they gave me a price I was happy with. I didn't sell at that point, but did do some shopping around. Everywhere else I took it just wanted to know what I had been offered elsewhere, and I told them I wanted their offer. When I was given other offers it was considerably lower than my first offer at Alan's. I took it back to Alan's the next day and they honored the offer, and I walked a way a happy and richer customer. They were truly professional, and very friendly at Alan's. I will definitely be back.

5
★★★★★

I went to Alan's after an ad that I saw in the Asheville Citizen Times, about selling gold. I went in expecting to not sell my stuff first thing, but wanted to get an offer. When I was waited on by a young man by the name of Paul, he was very nice, and took his time looking fhrough my jewelry. He gave me back a few pieces that weren't real ( I figured some were not, but was unsure ). He then asked for help from another female employee, and they gave me a price I was happy with. I didn't sell at that point, but did do some shopping around. Everywhere else I took it just wanted to know what I had been offered elsewhere, and I told them I wanted their offer. When I was given other offers it was considerably lower than my first offer at Alan's. I took it back to Alan's the next day and they honored the offer, and I walked a way a happy and richer customer. They were truly professional, and very friendly at Alan's. I will definitely be back.

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0 out of 1 people found this review helpful.

.

I am a sound engineer working locally. Needing an audio power amplifier I went into the Patton Avenue Alan's Pawn and found what looked like one I could use (Behringer EP1500 tagged at $399.00) I spoke with John who was very helpful, but could not offer any way to look up the specifications. He did however offer me a discount. I took down the information and went to the Tunnel Road store to see if they had anything comparable. Seeing nothing I went home and found the Amp to be close to what I was looking for. I also discovered the same amp new on line for $180.00, but could save time by getting this one locally.

I purchased the amp at Alan's for $323.21 after taxes. That night at my concert I found that only half of the stereo amp worked, and had to use a lower power substitute. Hoping for a reliable amplifier I found a much better amp for the same price. The following Monday I returned to the store, where Hector advised I cannot get a refund, only exchange it or get a store credit and pointed out a sign on the wall indicating that. Looking around the store there is nothing that I could even remotely use, like the store credit. Now because of budgeting concerns I cannot purchase the amp I need for this coming weekend.
Alan P

3
★★★☆☆

I am a sound engineer working locally. Needing an audio power amplifier I went into the Patton Avenue Alan's Pawn and found what looked like one I could use (Behringer EP1500 tagged at $399.00) I spoke with John who was very helpful, but could not offer any way to look up the specifications. He did however offer me a discount. I took down the information and went to the Tunnel Road store to see if they had anything comparable. Seeing nothing I went home and found the Amp to be close to what I was looking for. I also discovered the same amp new on line for $180.00, but could save time by getting this one locally.

I purchased the amp at Alan's for $323.21 after taxes. That night at my concert I found that only half of the stereo amp worked, and had to use a lower power substitute. Hoping for a reliable amplifier I found a much better amp for the same price. The following Monday I returned to the store, where Hector advised I cannot get a refund, only exchange it or get a store credit and pointed out a sign on the wall indicating that. Looking around the store there is nothing that I could even remotely use, like the store credit. Now because of budgeting concerns I cannot purchase the amp I need for this coming weekend.
Alan P

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2 out of 2 people found this review helpful.

Business Response:

Customer should know return policy Our return policy is posted in our store and is also posted on the customer's receipt. We do offer exchange policy. Alan's also guarantees the lowest price by atleast 10%, so therefore customer can show like item at the lower price and Alan's would be glad to honor that guarantee.
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I always stop by Alan's first to see if they have an item I am looking for. This visit I was looking for a specific camera. They didn't have one on display, so I was being helped by a salesperson by the name of John, and he told me to wait and see if they had one being priced to come out for sale. He found a camera that was very similar to what I was looking for, and I bought it, at 1/3 of what I would have spent anywhere else. I appreciated John't hard work, and trying to make me a happy customer. I always am, and will always go back. Thanks John, and thanks Alan's for being a great place to do business. Also, the camera is great.

5
★★★★★

I always stop by Alan's first to see if they have an item I am looking for. This visit I was looking for a specific camera. They didn't have one on display, so I was being helped by a salesperson by the name of John, and he told me to wait and see if they had one being priced to come out for sale. He found a camera that was very similar to what I was looking for, and I bought it, at 1/3 of what I would have spent anywhere else. I appreciated John't hard work, and trying to make me a happy customer. I always am, and will always go back. Thanks John, and thanks Alan's for being a great place to do business. Also, the camera is great.

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0 out of 1 people found this review helpful.

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I bought a car audio amplifier from Alan's Pawn Shop for approx $100 and a 10" Subwoofer for about $90. I also bought a wiring kit from them for about $15. I spent 3 hours installing the amp and speaker. When I tested it the speaker, one of the channels in the amp was non-functional. I took it back to Alan's Pawn Shop and they wouldn't give give me a refund and told me I could exchange it for something else of equal or lesser value. This was never stated from the point of sale, on the receipt or anywhere in the store. Their communication skills are horrible. They never found a replacement for my amp and subwoofer. Don't buy any electronic device from this place. If you do, make sure you know that there are no refunds on defective products and only store credit is given. If you're like me and want the same product that you originally purchased, they will not have it due to their severe limited selection. Folks, if you want an electrical device such as a TV, computer, video game system, home audio or car audio, do not buy from Alan's Pawn Shop.

1
★☆☆☆☆

I bought a car audio amplifier from Alan's Pawn Shop for approx $100 and a 10" Subwoofer for about $90. I also bought a wiring kit from them for about $15. I spent 3 hours installing the amp and speaker. When I tested it the speaker, one of the channels in the amp was non-functional. I took it back to Alan's Pawn Shop and they wouldn't give give me a refund and told me I could exchange it for something else of equal or lesser value. This was never stated from the point of sale, on the receipt or anywhere in the store. Their communication skills are horrible. They never found a replacement for my amp and subwoofer. Don't buy any electronic device from this place. If you do, make sure you know that there are no refunds on defective products and only store credit is given. If you're like me and want the same product that you originally purchased, they will not have it due to their severe limited selection. Folks, if you want an electrical device such as a TV, computer, video game system, home audio or car audio, do not buy from Alan's Pawn Shop.

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Business Response:

Know the store return policy The customer states that he was not aware of our return policy. He also states that the policy is not on his receipt. Both in which are not true. Our policy is on all of our receipts, and specifically states "No Cash Refund" Exchange Only. This policy is also posted in our store in multiple locations. Alan's Jewelry & Pawn has been in business for over 20 years, and we have a very low return ratio. We have great success with electronics, and most customers understand that if there is a problem, we will be more than glad to exchange for you. Again, know the store's return policy.
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I am thrilled to have found them. I went through my old jewelry and came up with a bag full. I took it to Alan's, and they gave much more than I had hoped for on a trade. Plus, they are knowlegable in gemstones, which I collect. Bravo for Alan's!

5
★★★★★

I am thrilled to have found them. I went through my old jewelry and came up with a bag full. I took it to Alan's, and they gave much more than I had hoped for on a trade. Plus, they are knowlegable in gemstones, which I collect. Bravo for Alan's!

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1 out of 2 people found this review helpful.

.

I called Alan's today and asked if they had any digital SLR cameras. I was transferred to someone "in the front." I asked the man who answered if he was familiar with their cameras. He said he was. I asked if they had any digital SLRs. He said yes, they had some. I asked if he could tell me specific models. He said, no, because he wasn't "up front." Hmmm... Is he "up front" or isn't he? Okay, so obviously I'm gonna have to go to the store to see what they have.
So my wife went there, and she asked a man about the digital SLRs. He showed her some cameras which weren't SLRs. She pointed that out, and well, he didn't actually KNOW what SLR meant! Well, could he GET someone who knew about cameras? So he did and surprise, surprise... they didn't actually HAVE any digital SLRs!!! So my wife complains, because she drove all the way over there. (Can you say $2.75 a gallon?) She was told they had some at their other store. Well, not being as stupid as they hoped she was, she called the other store instead of going, and she asked the man who answered if they had digital SLR cameras. He replied, yes, they had some. She told him about her wasted trip to the first store, and would he please ACTUALLY GO LOOK and see? Well, surprise, surprise, SURPRISE, they didn't actually HAVE any digital SLR cameras!!!
I think it's worth noting here, that at both stores, when they were asked on the phone if they had digital SLRs, they immediately answered yes, with no hesitation. I think it's pretty obvious that Alan's business model is, "Tell them any lie to get them into the store, just get them into the store." Hey, it's not THEIR time and gas they're wasting, it's yours, so what they heck! And yes, these other reviews are right when they say that prices at Alan's are too high. And yes these other reviews are right when they say they don't like the employees. This is not my first experience with Alan's, and each one is just as bad as the previous.

1
★☆☆☆☆

I called Alan's today and asked if they had any digital SLR cameras. I was transferred to someone "in the front." I asked the man who answered if he was familiar with their cameras. He said he was. I asked if they had any digital SLRs. He said yes, they had some. I asked if he could tell me specific models. He said, no, because he wasn't "up front." Hmmm... Is he "up front" or isn't he? Okay, so obviously I'm gonna have to go to the store to see what they have.
So my wife went there, and she asked a man about the digital SLRs. He showed her some cameras which weren't SLRs. She pointed that out, and well, he didn't actually KNOW what SLR meant! Well, could he GET someone who knew about cameras? So he did and surprise, surprise... they didn't actually HAVE any digital SLRs!!! So my wife complains, because she drove all the way over there. (Can you say $2.75 a gallon?) She was told they had some at their other store. Well, not being as stupid as they hoped she was, she called the other store instead of going, and she asked the man who answered if they had digital SLR cameras. He replied, yes, they had some. She told him about her wasted trip to the first store, and would he please ACTUALLY GO LOOK and see? Well, surprise, surprise, SURPRISE, they didn't actually HAVE any digital SLR cameras!!!
I think it's worth noting here, that at both stores, when they were asked on the phone if they had digital SLRs, they immediately answered yes, with no hesitation. I think it's pretty obvious that Alan's business model is, "Tell them any lie to get them into the store, just get them into the store." Hey, it's not THEIR time and gas they're wasting, it's yours, so what they heck! And yes, these other reviews are right when they say that prices at Alan's are too high. And yes these other reviews are right when they say they don't like the employees. This is not my first experience with Alan's, and each one is just as bad as the previous.

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Business Response:

Sorry for the misunderstanding As an owner, I understand the frustration this customer must have experiences, and wish that it would have been brought to my attention before such a negative response was left. Alan's Jewelry & Pawn strives to make sure our customers are happy, but when not given the opportunity, then there is nothing that we can do. Also note all the positive responses that Alan's has received. To state that no one likes our customers, please read the review directly below. We recently did a survey with our customer base and we had a 95% high percentage of positive results, mainly based on store inventory, prices and also on the friendliness of our staff. If a price seems high, we will adjust it, as we guarantee to have the lowest prices. I am sorry for the misunderstanding between our staff and the customer, and no our policy is to not "lie" to get a customer into a store. Possibly the customer may realize that the salesperson may have been under the impression that it was something else...people do make mistakes. Next time, try to speak to a Manager or owner before leaving an unnecessary negative comment.
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Went to Alan's a while back and bought our engagement rings, and then recently went in to sell some of my old jewelry. I had done as told and got several prices, and did sell it to Alan's who offered me far more than anyone else. I would recommend them to anyone.

5
★★★★★

Went to Alan's a while back and bought our engagement rings, and then recently went in to sell some of my old jewelry. I had done as told and got several prices, and did sell it to Alan's who offered me far more than anyone else. I would recommend them to anyone.

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1 out of 2 people found this review helpful.

.

I went into Alan's just to look at their diamond engagement rings, and I didn't want to buy something that day, but WOW, I couldn't get past the great selection, and their prices were far below what other stores were that I had been in. My sales person Maria was very helpful, and gave me some great ideas. I couldn't pass it up, so I walked out with my ring, and I will recommend Alan's to everyone I know. Thanks!

5
★★★★★

I went into Alan's just to look at their diamond engagement rings, and I didn't want to buy something that day, but WOW, I couldn't get past the great selection, and their prices were far below what other stores were that I had been in. My sales person Maria was very helpful, and gave me some great ideas. I couldn't pass it up, so I walked out with my ring, and I will recommend Alan's to everyone I know. Thanks!

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0 out of 1 people found this review helpful.

.

They sold me a flip video camera with a bad battery. Very disappointed at nearly new price. Poor service in addition. Very much not recommended unless you have no other choice.

1
★☆☆☆☆

They sold me a flip video camera with a bad battery. Very disappointed at nearly new price. Poor service in addition. Very much not recommended unless you have no other choice.

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2 out of 2 people found this review helpful.

Business Response:

Return policy Alan's Jewelry & Pawn has a return policy, and this customer could have brought the item back with no hassle. We pride ourselves on our customer service, and apologize if the customer felt that they were not treated fairly. We always want an opportunity to make our customers happy.
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I went into Alan's for the first time, and I was blown away! The place was very clean and didn't look like a pawnshop at all. I was also pleased with the selection of tools, found what I was looking for, and was made a great deal. I couldn't ask for better service. Would definitely do business again.

5
★★★★★

I went into Alan's for the first time, and I was blown away! The place was very clean and didn't look like a pawnshop at all. I was also pleased with the selection of tools, found what I was looking for, and was made a great deal. I couldn't ask for better service. Would definitely do business again.

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0 out of 1 people found this review helpful.

.

Alan's Pawn has some gorgeous jewelery, but the prices are inflated. A select few of the staff have been nice, but in general they are pretty cold and abrupt. I wish I could give them more business as they do have a nice quality of goods, but the personnel keep me away.

2
★★☆☆☆

Alan's Pawn has some gorgeous jewelery, but the prices are inflated. A select few of the staff have been nice, but in general they are pretty cold and abrupt. I wish I could give them more business as they do have a nice quality of goods, but the personnel keep me away.

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Business Response:

Customer Service and Prices Alan's strives to have excellent customer service, and if a customer has an unpleasant experience, we the owners would always like to speak with the customer. Unfortunately, this customer did not let us know that there was a problem. Also, we have always received great reviews on our prices. If the customer was unhappy about the prices they should have asked to speak with a Manager. We are priced well below our competitors, and we also guarantee to beat any other competitors price by 10%, so how can our prices be too high?
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I went to Alan's to sell some gold, and I was surprised at how well organized the place looked. The staff was very pleasant, and helped educate me about my gold. I received more than I expected, and will definitely come back again. While there, I walked around and looked at their inventory, and couldn't believe the selecction that they had. The prices seemed very reasonable. The jewelry department was very nice, and I loved their selection. The prices in their jewelry department were far lower than you would find at most jewelry stores. I was suprised to find out that most of their jewelry was actually brand new, because they buy straight from vendors. I plan on going back for the holidays. They seem to be great people, and one's that I would like to do business with

5
★★★★★

I went to Alan's to sell some gold, and I was surprised at how well organized the place looked. The staff was very pleasant, and helped educate me about my gold. I received more than I expected, and will definitely come back again. While there, I walked around and looked at their inventory, and couldn't believe the selecction that they had. The prices seemed very reasonable. The jewelry department was very nice, and I loved their selection. The prices in their jewelry department were far lower than you would find at most jewelry stores. I was suprised to find out that most of their jewelry was actually brand new, because they buy straight from vendors. I plan on going back for the holidays. They seem to be great people, and one's that I would like to do business with

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0 out of 1 people found this review helpful.

.

This place is very clean, very orderly, items are priced accordingly and they have a great selection. The jewelry is great, and they even offer jewelry repair at a fraction of what you might pay elsewhere. The atmosphere at Alan's doesn't feel like a pawn shop at all, but more like a department store.

5
★★★★★

This place is very clean, very orderly, items are priced accordingly and they have a great selection. The jewelry is great, and they even offer jewelry repair at a fraction of what you might pay elsewhere. The atmosphere at Alan's doesn't feel like a pawn shop at all, but more like a department store.

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0 out of 1 people found this review helpful.

.

Alans is one of the many pawn shops in the area. They carry a large selection of jewlery, instruments, guns and movies/cd/etc. Pricing tends to be slightly higher then other local pawn shops. The video games are all in a case and they are not priced where you can read them, so you have to ask someone the price of each individual item. They aren't very patient with this. Staff also tends to be high pressure.

3
★★★☆☆

Alans is one of the many pawn shops in the area. They carry a large selection of jewlery, instruments, guns and movies/cd/etc. Pricing tends to be slightly higher then other local pawn shops. The video games are all in a case and they are not priced where you can read them, so you have to ask someone the price of each individual item. They aren't very patient with this. Staff also tends to be high pressure.

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Message from Alan's Pawn Shop

This name is not the correct name for our business...so if you would like to see more reviews, please see Alan's Jewelry & Pawn.

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