Bull City Rug & Interiors

★★★☆☆
  • 5337 N Roxboro Rd

    Durham, NC 27712

    Map & Directions
  • 919-477-9849

About Bull City Rug & Interiors

Hours
Mon-Fri 9am-6pm, Sat 9am-1pm

Home & Garden

Home & Garden
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2.5 2
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Purchase hardwood from them and they came out to inspect my home to make sure it matched. I am no expert at hardwood flooring, so I called the experts out to get a match. They said they had a match, amber oak. I purchased 6 crates of wood totaling $677.00. They ordered the wood and I paid for it over the phone and they e-mailed me a receipt. I picked the wood up about a week later and it sat in my gararge until the contractor I hired to install the wood was ready to install it (about 4 weeks after I purchased it). The wood did not match. The color was way lighter than my color and the tongue of the wood was on the opposite side. I contacted Bull City Rugs and explained the situation. They told me they could not return the wood, although there is nothing on the receipt regarding the return exchange policy. I was willing to just exchange for something that matched but the best they could do for me was that I could return the wood but it wouuld cost me $358 for shipping and restocking fees!!! I am totally dissatisfied. I had to purchase new wood from Lumber Liquidators and their shipping was only $10 and they said I could return any unopened boxes anytime for a full refund...what type of customer service does that spell for Bull City Rugs???? NONE!!!

1
★☆☆☆☆

Purchase hardwood from them and they came out to inspect my home to make sure it matched. I am no expert at hardwood flooring, so I called the experts out to get a match. They said they had a match, amber oak. I purchased 6 crates of wood totaling $677.00. They ordered the wood and I paid for it over the phone and they e-mailed me a receipt. I picked the wood up about a week later and it sat in my gararge until the contractor I hired to install the wood was ready to install it (about 4 weeks after I purchased it). The wood did not match. The color was way lighter than my color and the tongue of the wood was on the opposite side. I contacted Bull City Rugs and explained the situation. They told me they could not return the wood, although there is nothing on the receipt regarding the return exchange policy. I was willing to just exchange for something that matched but the best they could do for me was that I could return the wood but it wouuld cost me $358 for shipping and restocking fees!!! I am totally dissatisfied. I had to purchase new wood from Lumber Liquidators and their shipping was only $10 and they said I could return any unopened boxes anytime for a full refund...what type of customer service does that spell for Bull City Rugs???? NONE!!!

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We bought some pieces of carpet here and they were a very good company to do business with. The staff was friendly and nice. They answered all of our questions and their prices were good.

4
★★★★☆

We bought some pieces of carpet here and they were a very good company to do business with. The staff was friendly and nice. They answered all of our questions and their prices were good.

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