NTB-National Tire & Battery

★★★★★
  • 1480 US 70 Hwy W

    Garner, NC 27529

    Map & Directions
  • 919-779-7004

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-4pm

Automotive

Automotive
More choices in Garner:
Resultset_next

Murray's Tire Bargains

1202 S Saunders St Raleigh, IL

Resultset_next

City Autoworks

615 E Whitaker Mill Rd A Raleigh, IL

5 7
Hi! Sign in to let us know how NTB-National Tire & Battery was?
Write a Review
.

WORST EXPERIENCE EVER! My husband and I will not be returning. My husband was told that his truck alignment would take about 30 min. Well, 2 and a half hours later he got his truck back. When my husband finally talked to the manager ( who

3
★★★★★

WORST EXPERIENCE EVER! My husband and I will not be returning. My husband was told that his truck alignment would take about 30 min. Well, 2 and a half hours later he got his truck back. When my husband finally talked to the manager ( who

.

Been going for years. Always satisfied with great work. Best alignments anywhere. Great deals on tires when I've needed them.

3
★★★★★

Been going for years. Always satisfied with great work. Best alignments anywhere. Great deals on tires when I've needed them.

.

Have you ever watched a manager get berated by a customer and want to plummet the customer?\r
\r
Sometimes the customer is not right.\r
\r
Generally happy people do not post reviews it is generally the unsatisfied that post

3
★★★★★

Have you ever watched a manager get berated by a customer and want to plummet the customer?\r
\r
Sometimes the customer is not right.\r
\r
Generally happy people do not post reviews it is generally the unsatisfied that post

.

Took our 2005 Ford Explorer in. Had no clue why we could not get an alignment situation corrected and needed an overall look over and an oil change. They were quick, well educated and contacted be via phone to tell me their findings and

3
★★★★★

Took our 2005 Ford Explorer in. Had no clue why we could not get an alignment situation corrected and needed an overall look over and an oil change. They were quick, well educated and contacted be via phone to tell me their findings and

.

I was off on Sunday and didn't have any place to go, a friend of me told me Merchant Auto open on Sunday so I give them a tried, what a horrible service! The guy first told me it won't cost me that much but when I return ended up costing

3
★★★★★

I was off on Sunday and didn't have any place to go, a friend of me told me Merchant Auto open on Sunday so I give them a tried, what a horrible service! The guy first told me it won't cost me that much but when I return ended up costing

.

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it back out of the bay. The manager (Ha Nygn I believe) told me when I came to pick up the car that an accident had happened and that they would take care of fixing it. He made a notation on my receipt, took some pictures and told me to get a couple of estimates. It took me many, many months to return with them due to my work schedule (my delay). But ever since I came into the location with the estimates months ago, Merchant's has given me the run around and REFUSES to return my calls, acknowledge the claim in any way, or make payment!!!! I was told I would have a check for the average between the two estimates in 4-6 weeks. When over 6 weeks had passed with no word and no check, I called the Hwy 70 location only to find out Ha was no longer at that store and had apparently never filed my claim with corporate. It took weeks of phone calls to get the new manager to finally tell me he had submitted it (but he wouldn't provide any information or claim number, other than a general corporate phone number to call). This location's management been completely unwilling to take responsibility for seeing this issue resolved, just tell me to call corporate.

Escalations to their corporate office have been more than useless. All you can reach is a customer service rep or CSR supervisor with no power to connect you to anyone who can answer any questions. All they can do is take my information and apologize that no one is getting back to me. I FINALLY received one phone call from a supposed regional director for Merchants (Ron McClure?) who said he would investigate my claim and promised me a call back in 2 - 3 days. It's now been close to another 3 weeks later, with no word, and my calls are ignored. It's obvious that these are delay and stall tactics to avoid paying for the damage.

AVOID DOING BUSINESS WITH MERCHANTS TIRE AT ALL COST! They will not make good on anything they accidentally damage on your vehicle and lie repeatedly. They have no interest in customer satisfaction, let alone doing the right and ethical (not to mention) legally correct thing in this situation.

I am now going to get my attorney involved, which is ridiculous considering there wasn't any question of fault to begin with. But now they don't want to pay up for the $1,400 worth of damage done to my car!!!

BEWARE!

1
★☆☆☆☆

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it back out of the bay. The manager (Ha Nygn I believe) told me when I came to pick up the car that an accident had happened and that they would take care of fixing it. He made a notation on my receipt, took some pictures and told me to get a couple of estimates. It took me many, many months to return with them due to my work schedule (my delay). But ever since I came into the location with the estimates months ago, Merchant's has given me the run around and REFUSES to return my calls, acknowledge the claim in any way, or make payment!!!! I was told I would have a check for the average between the two estimates in 4-6 weeks. When over 6 weeks had passed with no word and no check, I called the Hwy 70 location only to find out Ha was no longer at that store and had apparently never filed my claim with corporate. It took weeks of phone calls to get the new manager to finally tell me he had submitted it (but he wouldn't provide any information or claim number, other than a general corporate phone number to call). This location's management been completely unwilling to take responsibility for seeing this issue resolved, just tell me to call corporate.

Escalations to their corporate office have been more than useless. All you can reach is a customer service rep or CSR supervisor with no power to connect you to anyone who can answer any questions. All they can do is take my information and apologize that no one is getting back to me. I FINALLY received one phone call from a supposed regional director for Merchants (Ron McClure?) who said he would investigate my claim and promised me a call back in 2 - 3 days. It's now been close to another 3 weeks later, with no word, and my calls are ignored. It's obvious that these are delay and stall tactics to avoid paying for the damage.

AVOID DOING BUSINESS WITH MERCHANTS TIRE AT ALL COST! They will not make good on anything they accidentally damage on your vehicle and lie repeatedly. They have no interest in customer satisfaction, let alone doing the right and ethical (not to mention) legally correct thing in this situation.

I am now going to get my attorney involved, which is ridiculous considering there wasn't any question of fault to begin with. But now they don't want to pay up for the $1,400 worth of damage done to my car!!!

BEWARE!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it

3
★★★★★

This location damaged my 2005 Nissan Maxima (which until that point had over 100K miles and had NEVER been in so much as a fender-bender). The technician changing the oil backed my car into another customer's car when trying to take it

Message from NTB-National Tire & Battery

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used NTB-National Tire & Battery, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review