Kelly, Catherine M, Md - Medical Arts Family Practice

★★★☆☆
35.0407 -78.914
Map and Directions to Medical Arts Family Practice PA

910-323-9111

2041 Valleygate Dr # 202

Fayetteville, NC

28304

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About Kelly, Catherine M, Md - Medical Arts Family Practice

Health & Medical

Health & Medical
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2.857143 14
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Reviews 1 - 14 of 14.
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I called to check on my forms for my job accommodation. My doctor said if I needed something filled out to drop it off and he would get it done for me so I could get a different mouse. I dropped off friday, called today she said you have to give us at least a week. Whatever.... Now she calls back and states the forms are ready and I can pick them up, but to do so I have to pay 25.00!!!! As many times as I have gone to him even for the smallest things and he gets paid VERY well for them. Just called them back, they wont tell me how much for my copy of records because they dont know how many pages it will be till... wait for it... AFTER they have copied them. Total payments in a YEAR 830.26 paid by UHC. And you cant fill out a set of forms? Even worse dont tell me about a charge till its done.

3
★★★☆☆

I called to check on my forms for my job accommodation. My doctor said if I needed something filled out to drop it off and he would get it done for me so I could get a different mouse. I dropped off friday, called today she said you have to give us at least a week. Whatever.... Now she calls back and states the forms are ready and I can pick them up, but to do so I have to pay 25.00!!!! As many times as I have gone to him even for the smallest things and he gets paid VERY well for them. Just called them back, they wont tell me how much for my copy of records because they dont know how many pages it will be till... wait for it... AFTER they have copied them. Total payments in a YEAR 830.26 paid by UHC. And you cant fill out a set of forms? Even worse dont tell me about a charge till its done.

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My entire extended family goes to this doctor. Most of them to Mr. Leonard the PA. No negative comments have ever been made. That is a total of 10 people. Always a doctor on call for you if yo need something after hours. Everything done electronically so my prescription is ready by the time I get to cape fear drug on Ramsey Street. Wonderful place!!!

5
★★★★★

My entire extended family goes to this doctor. Most of them to Mr. Leonard the PA. No negative comments have ever been made. That is a total of 10 people. Always a doctor on call for you if yo need something after hours. Everything done electronically so my prescription is ready by the time I get to cape fear drug on Ramsey Street. Wonderful place!!!

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Unbelievable- never even met the PA, office staff are like the Gestapo. Don't go to this office if you can't wait 30 minutes beyond your appt. time because if you re-schedule they call you up with some cock and bull story about your having a bad attitude and that you are not welcome as a patient. These people honestly believe they have a right to deny health care prior to the practitioners evaluation of the medical records and patient. They base it on whether the secretary likes you, which indicates a very poor descision making process- would not want to find out how they derive their diagnosis. Don't waste your time with these nut jobs.

1
★☆☆☆☆

Unbelievable- never even met the PA, office staff are like the Gestapo. Don't go to this office if you can't wait 30 minutes beyond your appt. time because if you re-schedule they call you up with some cock and bull story about your having a bad attitude and that you are not welcome as a patient. These people honestly believe they have a right to deny health care prior to the practitioners evaluation of the medical records and patient. They base it on whether the secretary likes you, which indicates a very poor descision making process- would not want to find out how they derive their diagnosis. Don't waste your time with these nut jobs.

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I have been a patient of Dr. Kelly for more than 10 years. She is a wonderful doctor. BUT, her staff is absolutely awful. I feel abused. They have treated me with little respect or care. They have cancelled appointments at the last minute; sometimes not telling me until I have wasted my time and money to make the appointment. I will no longer recieve care from such unprofessional people, who have no regard for my health care and well being.
One of many instances, her office manager could not be bothered with getting her lazy butt out of her office chair to speak with me about a complaint; instead she had someone else speak with me while she yelled at me through the doorway. Likewise, she has never returned any phone message I have left explicitly asking her to return my call. They even refused to give me my medical records. I am afraid they show the same care for my medical records that they show for me.
I am now looking for a new doctor whose staff cares as much about my care as the doctor.

1
★☆☆☆☆

I have been a patient of Dr. Kelly for more than 10 years. She is a wonderful doctor. BUT, her staff is absolutely awful. I feel abused. They have treated me with little respect or care. They have cancelled appointments at the last minute; sometimes not telling me until I have wasted my time and money to make the appointment. I will no longer recieve care from such unprofessional people, who have no regard for my health care and well being.
One of many instances, her office manager could not be bothered with getting her lazy butt out of her office chair to speak with me about a complaint; instead she had someone else speak with me while she yelled at me through the doorway. Likewise, she has never returned any phone message I have left explicitly asking her to return my call. They even refused to give me my medical records. I am afraid they show the same care for my medical records that they show for me.
I am now looking for a new doctor whose staff cares as much about my care as the doctor.

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1 out of 1 people found this review helpful.

.

Very confusing to read such disparate reviews! Makes one wonder if we are all talking about the same place. I have been a Patient of Dr. Kelly since she opened her practice. So is my husband, grown children and their children. Every now and then a doctor's patient load will be so full, they can't accept any new patients for a while.
The first reviewer mentioned her husband was deployed which sounds like he is Military and if so, she should have a Dependents ID card which allows her to be seen in a Military Medical Facility anywhere. BTW, my husband and I do have Tricare.
As for the man wanting refills without being evaluated to see how the meds are working, etc, well that is just good patient care. I was just started on a new med for blood pressure and I have an appointment for 6 weeks. That gives the med enough time to work or not, and it must be evaluated.
Staff is ALWAYS friendly and polite. Entire place is spotless and decor is beautiful. Can't imagine what else you need!!

5
★★★★★

Very confusing to read such disparate reviews! Makes one wonder if we are all talking about the same place. I have been a Patient of Dr. Kelly since she opened her practice. So is my husband, grown children and their children. Every now and then a doctor's patient load will be so full, they can't accept any new patients for a while.
The first reviewer mentioned her husband was deployed which sounds like he is Military and if so, she should have a Dependents ID card which allows her to be seen in a Military Medical Facility anywhere. BTW, my husband and I do have Tricare.
As for the man wanting refills without being evaluated to see how the meds are working, etc, well that is just good patient care. I was just started on a new med for blood pressure and I have an appointment for 6 weeks. That gives the med enough time to work or not, and it must be evaluated.
Staff is ALWAYS friendly and polite. Entire place is spotless and decor is beautiful. Can't imagine what else you need!!

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0 out of 1 people found this review helpful.

.

I am so irritated. I have been looking ALL over fay tor a good Dr. that will take tricare! My husband is deployed and I have come down south to be near family; but since he is not stationed at Bragg I have to find a Dr off base. That he been like pulling teeth.....I'M SURE IT HAS SOMETHING TO DO WITH THE NEW MEDICAL PROGRAMS OUR LOVELY PRESIDENT HAS IN PLACE..GEE THANKS..DID YOU KNOW 21% OF THE CIVILIAN PROVIDERS ARE GOING TO DROP TRICARE PATIENTS BECAUSE THE AMOUNTS THE GOV WILL PAY THEM HAVE DROPPED...JUST WHERE ARE WE SUPPOSE TO GO?? GRR!

1
★☆☆☆☆

I am so irritated. I have been looking ALL over fay tor a good Dr. that will take tricare! My husband is deployed and I have come down south to be near family; but since he is not stationed at Bragg I have to find a Dr off base. That he been like pulling teeth.....I'M SURE IT HAS SOMETHING TO DO WITH THE NEW MEDICAL PROGRAMS OUR LOVELY PRESIDENT HAS IN PLACE..GEE THANKS..DID YOU KNOW 21% OF THE CIVILIAN PROVIDERS ARE GOING TO DROP TRICARE PATIENTS BECAUSE THE AMOUNTS THE GOV WILL PAY THEM HAVE DROPPED...JUST WHERE ARE WE SUPPOSE TO GO?? GRR!

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I love it, they are all wonderful there. Their old office was at valleygate, but they have moved and the new office is located on owen drive.

4
★★★★☆

I love it, they are all wonderful there. Their old office was at valleygate, but they have moved and the new office is located on owen drive.

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I have noticed that there are 2 Medical Arts Family Practices... could there be a mix up! I go to the one on Owen drive and it sounds just like the last 2 reviews... I love this practice and have just recently moved my entire family there. Maybe the other bad reviews are about the location at Valleygate drive??

3
★★★☆☆

I have noticed that there are 2 Medical Arts Family Practices... could there be a mix up! I go to the one on Owen drive and it sounds just like the last 2 reviews... I love this practice and have just recently moved my entire family there. Maybe the other bad reviews are about the location at Valleygate drive??

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The doctors in this office are very good and they do care. I have been going there for a few years now and they are good. They take time to talk with you, explain things to you, tell you what may or may not happen in certain situations. They never rush you out to take care of someone else. They are very professional and the nurses are also.

I agree with one other reviewer here in that the first two people must have thought they were in this doctors office and had their doctor mixed up with these doctors. These doctors absolutely do not fit the description given by the first two reviewers. In fact, I would recommend and have recommended some of my friends to this practice. Continue the good work Medical Arts Family Practice.

4
★★★★☆

The doctors in this office are very good and they do care. I have been going there for a few years now and they are good. They take time to talk with you, explain things to you, tell you what may or may not happen in certain situations. They never rush you out to take care of someone else. They are very professional and the nurses are also.

I agree with one other reviewer here in that the first two people must have thought they were in this doctors office and had their doctor mixed up with these doctors. These doctors absolutely do not fit the description given by the first two reviewers. In fact, I would recommend and have recommended some of my friends to this practice. Continue the good work Medical Arts Family Practice.

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The first reviewer was having a bad nightmare and thought he was in Fayetteville at the Medical Arts Family Practice. This business is one of the nicer things about Fayetteville! The physicians are real and empathetic with the best bedside/chair-side manners in the business. Both of the physicians are women as well as 2 of the PA's. They have recently added a male PA for those folks who are not comfortable having a female do intimate procedures. I have never had problems getting medicine that I need because I keep my appointments as scheduled. I work my schedule around my doctors appointments for that reason. If you take medicines for chronic diseases ie; diabetes, hypertension, etc. you will get your prescriptions refilled if you keep your follow up visits. To continue a medication without regular medical exams is considered medical malpractice! I am certain that this medical practice is not going to get into that situation as they are conscientious, thorough, kind and generous with their time. I am always greeted by a hello including calling me by name by multiple staff members. My doctor always walks me to the check out desk and asks if I have questions before I go! You can't get any better than that!

4
★★★★☆

The first reviewer was having a bad nightmare and thought he was in Fayetteville at the Medical Arts Family Practice. This business is one of the nicer things about Fayetteville! The physicians are real and empathetic with the best bedside/chair-side manners in the business. Both of the physicians are women as well as 2 of the PA's. They have recently added a male PA for those folks who are not comfortable having a female do intimate procedures. I have never had problems getting medicine that I need because I keep my appointments as scheduled. I work my schedule around my doctors appointments for that reason. If you take medicines for chronic diseases ie; diabetes, hypertension, etc. you will get your prescriptions refilled if you keep your follow up visits. To continue a medication without regular medical exams is considered medical malpractice! I am certain that this medical practice is not going to get into that situation as they are conscientious, thorough, kind and generous with their time. I am always greeted by a hello including calling me by name by multiple staff members. My doctor always walks me to the check out desk and asks if I have questions before I go! You can't get any better than that!

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I am very surprised by the reviews for Medical Family Arts practice. I have been going there for over 15 years and never had one problem. The offices are new and always very clean. The PA and Drs. will take the time to talk and find out what the problems are. As far as the appointments I have gotten a quick appointment if I am sick, but normally I have to wait (like any other office) for an appointment. Sometimes personality just don't click. Please don't take the reviews of people, try them out and make your on decision. I will not go anywhere else in Fayetteville.

4
★★★★☆

I am very surprised by the reviews for Medical Family Arts practice. I have been going there for over 15 years and never had one problem. The offices are new and always very clean. The PA and Drs. will take the time to talk and find out what the problems are. As far as the appointments I have gotten a quick appointment if I am sick, but normally I have to wait (like any other office) for an appointment. Sometimes personality just don't click. Please don't take the reviews of people, try them out and make your on decision. I will not go anywhere else in Fayetteville.

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I don't know what these other people are talking about but I have been going there for a year now and every time I go in it has a been a pleasant experience. The people are friendly and the place is extremely clean. They make me feel comfortable and if I am going through a procedure and I feel uncomfortable they will do anything they can to satisfy me. I absolutely love it there! They talk to their patients to get to know them and once you have been going there for a while they are like your friends. So to some it all up I love it @ Medical Arts Family Practice.

3
★★★☆☆

I don't know what these other people are talking about but I have been going there for a year now and every time I go in it has a been a pleasant experience. The people are friendly and the place is extremely clean. They make me feel comfortable and if I am going through a procedure and I feel uncomfortable they will do anything they can to satisfy me. I absolutely love it there! They talk to their patients to get to know them and once you have been going there for a while they are like your friends. So to some it all up I love it @ Medical Arts Family Practice.

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scale 1 being the worse and 10 being the best
THEY ARE 1 or 0

The First rating is MY STORY, that is what happened to me.
You think your building a realtionship with your doctor only to find out that they don't CARE about your well being. Face it, it's not about YOU at Medical Arts. Bed side manners = NONE

PROS: NONE
CONS: everything - i agree with the first rating - that is what happened to ME

1
★☆☆☆☆

scale 1 being the worse and 10 being the best
THEY ARE 1 or 0

The First rating is MY STORY, that is what happened to me.
You think your building a realtionship with your doctor only to find out that they don't CARE about your well being. Face it, it's not about YOU at Medical Arts. Bed side manners = NONE

PROS: NONE
CONS: everything - i agree with the first rating - that is what happened to ME

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You can't depend on them. I've been on the same medication for 7 + years -- I travel often for business, therefore I can't go in every week.- These doctors do NOT care if YOU end up in the ER due to them NOT refilling your meds. I have proof that I was in the doctor's office at least every 2 months within the last year. THEY STILL WILL NOT refill meds. I don't know how these doctors get away with it. They are quick to diagnose incorrectly. TRUST ME, they don't know what they are doing. I've been told by my pharmacists that the doctors refill for patients that don't really need the medicine BUT for people that do really need it, like myself, they HOLD the medicine. One facility (more of the better ones in town) told me "welcome to Fayetteville" after I explained to them what was happening.
This is sad, I'm sure it's happening to others if it's happening to me. I'm going to take action.
I've lived in several other cities and this has never happened.
You can be a loyal patient and they will turn on YOU in a minute. Holding medicine hostage. You'll go in for a follow up on blood work BUT because you came in with a sinus infection they will want you to follow up with another appt regarding the blood work. People have careers, they can't spend all the time in the doctor's office!!!!!!! Forget them gradually getting your dosage down, in a moments notice they will take you off of it. Leaving you with night sweats, throwing up, and headaches. AND the nurse will call YOU and sound like a BILL COLLECTOR regarding you needing to come in verses calling about your well being (that makes you want to go back). Reminded me of the movie "MISERY"
HORRIBLE is all I can say. Very scary. Since you are reading, please Don't trust them. Be CAREFUL!!!!!!

PROS: They are so bad you can always get an appt
CONS: see above

1
★☆☆☆☆

You can't depend on them. I've been on the same medication for 7 + years -- I travel often for business, therefore I can't go in every week.- These doctors do NOT care if YOU end up in the ER due to them NOT refilling your meds. I have proof that I was in the doctor's office at least every 2 months within the last year. THEY STILL WILL NOT refill meds. I don't know how these doctors get away with it. They are quick to diagnose incorrectly. TRUST ME, they don't know what they are doing. I've been told by my pharmacists that the doctors refill for patients that don't really need the medicine BUT for people that do really need it, like myself, they HOLD the medicine. One facility (more of the better ones in town) told me "welcome to Fayetteville" after I explained to them what was happening.
This is sad, I'm sure it's happening to others if it's happening to me. I'm going to take action.
I've lived in several other cities and this has never happened.
You can be a loyal patient and they will turn on YOU in a minute. Holding medicine hostage. You'll go in for a follow up on blood work BUT because you came in with a sinus infection they will want you to follow up with another appt regarding the blood work. People have careers, they can't spend all the time in the doctor's office!!!!!!! Forget them gradually getting your dosage down, in a moments notice they will take you off of it. Leaving you with night sweats, throwing up, and headaches. AND the nurse will call YOU and sound like a BILL COLLECTOR regarding you needing to come in verses calling about your well being (that makes you want to go back). Reminded me of the movie "MISERY"
HORRIBLE is all I can say. Very scary. Since you are reading, please Don't trust them. Be CAREFUL!!!!!!

PROS: They are so bad you can always get an appt
CONS: see above

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