Carolina Outdoor Power Product

★★★☆☆

About Carolina Outdoor Power Product

Home & Garden

Home & Garden
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I bought a power washer at Lowe's a little more than a year before I first took it in to this shop this past September. I made the mistake of allowing it to sit in the garage over the winter with fuel and the carb gummed up. All it

3
★★★★★

I bought a power washer at Lowe's a little more than a year before I first took it in to this shop this past September. I made the mistake of allowing it to sit in the garage over the winter with fuel and the carb gummed up. All it

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If the rating could be less than 1 star, they deserve it. I wish that I had read this site before going there. took my 1 yr old mower in when it would not start, after soaking the carb to clean it. Paid $84 and found out that all they did

3
★★★★★

If the rating could be less than 1 star, they deserve it. I wish that I had read this site before going there. took my 1 yr old mower in when it would not start, after soaking the carb to clean it. Paid $84 and found out that all they did

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I have lived in Fuquay my whole life. I have never heard anything good about this place. The only good this place does it if you are in need of parts ASAP. Their prices on parts are overpriced and customer service, ha...they have no idea what that is. For instance, I called in yesterday to simply get pricing, I had the part numbers, it would have taken less than a minute of his time. He told me that he was busy and to call back in an hour. I just so happened to be sitting down the road in eyesight. I pulled up, walked in, and he was sitting on his butt not doing a damn thing, no customers around. Every time you call in, or walk in, they treat you as if you are a burden to them and not someone who is paying their bills. Their whole business attitude is not good. Stay away and do not take your broken equipment there if you want it back in less than a year.

0
★☆☆☆☆

I have lived in Fuquay my whole life. I have never heard anything good about this place. The only good this place does it if you are in need of parts ASAP. Their prices on parts are overpriced and customer service, ha...they have no idea what that is. For instance, I called in yesterday to simply get pricing, I had the part numbers, it would have taken less than a minute of his time. He told me that he was busy and to call back in an hour. I just so happened to be sitting down the road in eyesight. I pulled up, walked in, and he was sitting on his butt not doing a damn thing, no customers around. Every time you call in, or walk in, they treat you as if you are a burden to them and not someone who is paying their bills. Their whole business attitude is not good. Stay away and do not take your broken equipment there if you want it back in less than a year.

Pros: In town

Cons: Customer service is a joke, parts are over priced

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Oh________my________God. How are these guys even in business?
- Would not tell me what was wrong with my equipment
- Would not tell me how much it would cost
- Would only say they would let me know after it was fixed
- Cursed at me for following up on the progress of the service on Day 17

Trust me, you will regret doing business with this company.

0
★☆☆☆☆

Oh________my________God. How are these guys even in business?
- Would not tell me what was wrong with my equipment
- Would not tell me how much it would cost
- Would only say they would let me know after it was fixed
- Cursed at me for following up on the progress of the service on Day 17

Trust me, you will regret doing business with this company.

Pros: Good Location in Fuquay

Cons: Customer service, Competence, Attitude

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I took my generator in for repair. THey kept it for 3 MONTHS. Each week I called only to be told it would be a few more days. To top it off, when I was finally able to pick it up, I was charged for additional work that I did not want or authorize. All three individuals I spoke with treated me as an inconvience not a customer. When I asked for an itemized reciept they said they could not( or would not) find it. Horrible experience. Never again!

0
★☆☆☆☆

I took my generator in for repair. THey kept it for 3 MONTHS. Each week I called only to be told it would be a few more days. To top it off, when I was finally able to pick it up, I was charged for additional work that I did not want or authorize. All three individuals I spoke with treated me as an inconvience not a customer. When I asked for an itemized reciept they said they could not( or would not) find it. Horrible experience. Never again!

Pros: location

Cons: service, attitude and business practices

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I was very unhappy with the service I received recently from this location. My product's manufacturer referred me to this location for a warranty repair. When I called this location to inquire about taking my product in, the rep told me my problem probably wouldn't be covered under warranty. I tried to explain that technical support had told me my issue was covered under warranty but the rep didn't want to hear it but did ask that I bring my product in.

When I arrived, he took one look at my product and assured me it wouldn't be covered under warranty. And estimated the cost to repair at $59.50 per hour plus parts. I tried again to explain what the tech told me about the warranty but he wouldn't hear it. I left my product there.

I got a call 30 minutes later saying the manufacturer had denied my warranty because of an issue this location had found. I again told them about what tech support had told me but they held firm. $59.50/hr plus parts.

I called the manufacturer again and was told again my problem should be covered under warranty. When I told them about this location the rep said "if the location finds another problem with the unit that isn't covered under warranty, then your warranty won't cover the problem". So then I got it. The location found a problem with my unit so that my warranty would be voided.

I was very dissatisfied with my experience here. Instead of trying to help me get my unit fixed, they did nothing but try to get me to pay $59.50/hour plus parts. They never once said anything helpful. Everything they said was geared towards making me pay for the repair.

I now have to take my unit to another center 45 minutes away to get my repair done.

0
★☆☆☆☆

I was very unhappy with the service I received recently from this location. My product's manufacturer referred me to this location for a warranty repair. When I called this location to inquire about taking my product in, the rep told me my problem probably wouldn't be covered under warranty. I tried to explain that technical support had told me my issue was covered under warranty but the rep didn't want to hear it but did ask that I bring my product in.

When I arrived, he took one look at my product and assured me it wouldn't be covered under warranty. And estimated the cost to repair at $59.50 per hour plus parts. I tried again to explain what the tech told me about the warranty but he wouldn't hear it. I left my product there.

I got a call 30 minutes later saying the manufacturer had denied my warranty because of an issue this location had found. I again told them about what tech support had told me but they held firm. $59.50/hr plus parts.

I called the manufacturer again and was told again my problem should be covered under warranty. When I told them about this location the rep said "if the location finds another problem with the unit that isn't covered under warranty, then your warranty won't cover the problem". So then I got it. The location found a problem with my unit so that my warranty would be voided.

I was very dissatisfied with my experience here. Instead of trying to help me get my unit fixed, they did nothing but try to get me to pay $59.50/hour plus parts. They never once said anything helpful. Everything they said was geared towards making me pay for the repair.

I now have to take my unit to another center 45 minutes away to get my repair done.

Pros: Good Location. Was helped quickly.

Cons: Reps weren't helpful. Did not try to fix my problem.

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