Tranquility Salon & Day Spa

★★★☆☆
  • 205 South Stratford Rd

    Winston Salem, NC 27103

    Map & Directions
  • 336-724-4940

About Tranquility Salon & Day Spa

Categories
  • Spas
  • Day Spas

Personal Services

Personal Services
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After reading all these reviews I feel MUCH better saying I'm glad Mary Jane is gone! She gave amazing massages but was always late for my appointments. My sessions were cut 15-20 minutes late everytime I came in due to her tardiness! Other than the fact that she smelled like an ashtray, she got very personal with me. Maybe a bit too personal! The salon and spa area was nice but I'm not so sure about the employees. From what my husband has told me the management has too much time on their hands and are worried about the latest gossip. Hopefully with all the "bad" employees out of there, Tranquility will be able to do some major improvement!

1
★★☆☆☆

After reading all these reviews I feel MUCH better saying I'm glad Mary Jane is gone! She gave amazing massages but was always late for my appointments. My sessions were cut 15-20 minutes late everytime I came in due to her tardiness! Other than the fact that she smelled like an ashtray, she got very personal with me. Maybe a bit too personal! The salon and spa area was nice but I'm not so sure about the employees. From what my husband has told me the management has too much time on their hands and are worried about the latest gossip. Hopefully with all the "bad" employees out of there, Tranquility will be able to do some major improvement!

Pros: pretty place, great prices

Cons: tardiness, rude employees

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Ive been going to tranquility for quite some time now, and I dont understand what the hell you people are thinking when you hire receptionists? I mean, is it a pre-qualification to stink like a walking cigarette or do you just enjoy hiring unkempt raggidy losers who dont brush their hair? You work at a Salon for God's sake! CLEAN UP!!!!!!!!!!! Anyway, after my rude greeting from a Doreen?? (maybe thats not her name, i really didn't care to find out) I was greeted by my massage therapist Katherine. She was great and professional and is the only reason I will come back to Tranquility.
Seriously mangement, you should re think your hiring and do some "in house cleaning".

0
★☆☆☆☆

Ive been going to tranquility for quite some time now, and I dont understand what the hell you people are thinking when you hire receptionists? I mean, is it a pre-qualification to stink like a walking cigarette or do you just enjoy hiring unkempt raggidy losers who dont brush their hair? You work at a Salon for God's sake! CLEAN UP!!!!!!!!!!! Anyway, after my rude greeting from a Doreen?? (maybe thats not her name, i really didn't care to find out) I was greeted by my massage therapist Katherine. She was great and professional and is the only reason I will come back to Tranquility.
Seriously mangement, you should re think your hiring and do some "in house cleaning".

Pros: great massage

Cons: disgusting facility

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My family treated me to a day at Tranquility as a graduation present this past December and it was a total pampering experience.
Strategically, my appointment was scheduled for the last day of 2008 and I must say, it was an awesome way to end 2008 and begin 2009.
The staff was incredibly attentive and I was truly treated like a queen for the entire day!
Massage, Facial, Manicure, Pedicure, Lunch, Conversation, Company; it was all SUPERB!
Everyone should experience TRANQUILITY Spa.
To Everyone at TRANQUILITY Spa; Thank you for making my day so special!

2
★★★★★

My family treated me to a day at Tranquility as a graduation present this past December and it was a total pampering experience.
Strategically, my appointment was scheduled for the last day of 2008 and I must say, it was an awesome way to end 2008 and begin 2009.
The staff was incredibly attentive and I was truly treated like a queen for the entire day!
Massage, Facial, Manicure, Pedicure, Lunch, Conversation, Company; it was all SUPERB!
Everyone should experience TRANQUILITY Spa.
To Everyone at TRANQUILITY Spa; Thank you for making my day so special!

Pros: Everything was Fabulous!

Cons: N/A

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I was very unimpressed with Tranquility. First of all, the reception area was anything but tranquil. The front desk was overstaffed with disorganized personnel, trying to attend to all the entering patrons at once. The rock music in the background was much too loud and distracting. The gaudy, shabby chic furnishings were accompanied by spa service menus that were presented in notebook quality, 3-ring binders with poorly photocopied pages. Didn't management know that colored photos just don't copy well in black and white? The back rooms had a more traditional spa feel but again, even the spa music was too loud. The services provided by the technicians were adequate but not spectacular and they were the high point of the experience. Basically, Tranquility is a hair salon that added some spa services. It was definitely not the upscale spa experience that I am used to. I can't imagine returning, not even for free.

1
★★☆☆☆

I was very unimpressed with Tranquility. First of all, the reception area was anything but tranquil. The front desk was overstaffed with disorganized personnel, trying to attend to all the entering patrons at once. The rock music in the background was much too loud and distracting. The gaudy, shabby chic furnishings were accompanied by spa service menus that were presented in notebook quality, 3-ring binders with poorly photocopied pages. Didn't management know that colored photos just don't copy well in black and white? The back rooms had a more traditional spa feel but again, even the spa music was too loud. The services provided by the technicians were adequate but not spectacular and they were the high point of the experience. Basically, Tranquility is a hair salon that added some spa services. It was definitely not the upscale spa experience that I am used to. I can't imagine returning, not even for free.

Pros: Adequate Spa Service Technicans

Cons: Everything Else

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My husband got me a spa package for my birthday and the massage was great. It was a great atmosphere and the massage lady was wonderful. She also did my facial as well. The manicure and pedicure wasn't too great though. From now on I will probably get just the massage and facial and leave the mani/pedi to the local place back home.

4
★★★★☆

My husband got me a spa package for my birthday and the massage was great. It was a great atmosphere and the massage lady was wonderful. She also did my facial as well. The manicure and pedicure wasn't too great though. From now on I will probably get just the massage and facial and leave the mani/pedi to the local place back home.

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When I called Tranquilities this afternoon to cancel an appointment due to a conflict that I had, I was shocked to learn that one of the leading style technicians had been clipped out of the salon. However, I am not surprised because she is a rising star in the world of fab hair. The mystique of this stylist's psychadellic scissors has styled great hair for Tranquilities for several years now. I am appalled that my appointment was on Friday and as of 7:00pm tonight, no one from the salon had even attempted to contact me and make me aware of the fact that my stylist no longer worked there. Can we say rude and inconsiderate! I would have been extremely irritated had I showed up at the salon, having driven from Pleasant Garden (close to Burlington), only to be told that Pamela Rhyne no longer worked there. I can imagine that I would have been asked to if I would like to see another stylist. Are you kidding, that's like asking me if I would like to have a bike or a Rolls Royce to drive around town. However, there is something to be said for Pamela leaving. I am sure this means, I will no longer have to deal with the rude receptionists (except for Courtney - what a nice young lady who knows how to speak to the clientele in a professional manner). More importantly, Pamela will continue her path to be America's Next Top Stylist! Way to "rocket" out of there - I'm proud of you!

0
★☆☆☆☆

When I called Tranquilities this afternoon to cancel an appointment due to a conflict that I had, I was shocked to learn that one of the leading style technicians had been clipped out of the salon. However, I am not surprised because she is a rising star in the world of fab hair. The mystique of this stylist's psychadellic scissors has styled great hair for Tranquilities for several years now. I am appalled that my appointment was on Friday and as of 7:00pm tonight, no one from the salon had even attempted to contact me and make me aware of the fact that my stylist no longer worked there. Can we say rude and inconsiderate! I would have been extremely irritated had I showed up at the salon, having driven from Pleasant Garden (close to Burlington), only to be told that Pamela Rhyne no longer worked there. I can imagine that I would have been asked to if I would like to see another stylist. Are you kidding, that's like asking me if I would like to have a bike or a Rolls Royce to drive around town. However, there is something to be said for Pamela leaving. I am sure this means, I will no longer have to deal with the rude receptionists (except for Courtney - what a nice young lady who knows how to speak to the clientele in a professional manner). More importantly, Pamela will continue her path to be America's Next Top Stylist! Way to "rocket" out of there - I'm proud of you!

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I recently moved back to Winston-Salem after a couple years away with a new job which changed my lifestyle dramatically. Being a part of an executive staff exposes you to a higher quality of services and expectations make you appreciate quality a lot more when they are exceeded. My eperience at Tranquility Salon and Day Spa was staggering. Cornelius Payne eximplified excellence in every way. He implimented genuine client care and a passion for the work in which he was doing. I always arrive at least 5 min prior to expected and he properly greeted me with a formal introduction of who he was and a desrciption of the service I was scheduled to recieve. I recieved a shampoo, trim and style and it was invigorating. The techniques he used while shampooing me were imaculate. Cornelius Payne is far most the best stylist ever and I recommend him to everone. I appreciate the quality service he renders.

2
★★★★★

I recently moved back to Winston-Salem after a couple years away with a new job which changed my lifestyle dramatically. Being a part of an executive staff exposes you to a higher quality of services and expectations make you appreciate quality a lot more when they are exceeded. My eperience at Tranquility Salon and Day Spa was staggering. Cornelius Payne eximplified excellence in every way. He implimented genuine client care and a passion for the work in which he was doing. I always arrive at least 5 min prior to expected and he properly greeted me with a formal introduction of who he was and a desrciption of the service I was scheduled to recieve. I recieved a shampoo, trim and style and it was invigorating. The techniques he used while shampooing me were imaculate. Cornelius Payne is far most the best stylist ever and I recommend him to everone. I appreciate the quality service he renders.

Pros: Great atmosphere and quality service

Cons: N/A

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I had my first baby about a month ago, and have been feeling tired and achy. My husband surprised me with a gift card to Tranquility so I could have some time to relax, so I scheduled a massage. My massage therapist, Kavan, was very friendly and made me feel very comfortable, even though it was the first massage I had ever The massage experience was wonderful! I felt so relaxed afterwards and my body was free from aches and pains. I will definitely be coming back to get another massage from Kavan

2
★★★★★

I had my first baby about a month ago, and have been feeling tired and achy. My husband surprised me with a gift card to Tranquility so I could have some time to relax, so I scheduled a massage. My massage therapist, Kavan, was very friendly and made me feel very comfortable, even though it was the first massage I had ever The massage experience was wonderful! I felt so relaxed afterwards and my body was free from aches and pains. I will definitely be coming back to get another massage from Kavan

Pros: Staff was very friendly, massage therapist was very personable.

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I am a runner and just moved back to the area from New York where I would receive massages every few weeks . I've been having extreme leg cramps/back aches that create issues throughout the day and night. I made an appt. with the spa for a massage with one of their male massage therapist, Kavan. He was punctual and did an amazing job of releasing my muscle tension through my legs and back. I now try and get an appt. every other week with him. I can really tell a difference in my pain and this seems to have improved my running. My pain has now diminished. Additionally, he seems knowledgeable about neuromuscular massage, added bonus.

2
★★★★★

I am a runner and just moved back to the area from New York where I would receive massages every few weeks . I've been having extreme leg cramps/back aches that create issues throughout the day and night. I made an appt. with the spa for a massage with one of their male massage therapist, Kavan. He was punctual and did an amazing job of releasing my muscle tension through my legs and back. I now try and get an appt. every other week with him. I can really tell a difference in my pain and this seems to have improved my running. My pain has now diminished. Additionally, he seems knowledgeable about neuromuscular massage, added bonus.

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Adrianna does my pedicures on a regular basis and as always they're the best, she doesnt rush through the massage like most people. I thought I would treat myself and get a facial thispast weekend also b/c I've been under tons of stress. It wass amazing I left feeling relaxed and rejuvenated.

2
★★★★★

Adrianna does my pedicures on a regular basis and as always they're the best, she doesnt rush through the massage like most people. I thought I would treat myself and get a facial thispast weekend also b/c I've been under tons of stress. It wass amazing I left feeling relaxed and rejuvenated.

Pros: beautiful spa, very relaxing

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I have been visiting Tranqulity Spa for over 10 years. You could go to any service provider and have a great experience. It is now a different story. I don't know why some of the best people left??? I also don't know who is in charge of hiring the rude trailer trash (reaking of smoke and covered in tatoos)?!?!?!?!?!?!? That is not who I want giving me a $45 pedicure, and a bikini wax. How by the way only talk about there boyfriends, tattos, noserings, and ex-husbands.
Management - I know you are out there. Your regular clients would rather wait for an appointment with a profesional person, then get an appointment at anytime with someone that should be working in Elikn, or some trailer Beauty shop!!!
I have friends that have not come back to this Spa because of the service provider, and RUDE and UNCARING front desk. I have had beter treatment by teenage retail workers at the mall.Why is it that when you book an approinment for a manicure and pedicure - you don't recieve a comformation call, and when you get there you are only on the schudel for a manicure. (this happened to one of my good friends several times, and she will not return to Tranqulity).
I on the other hand will return because I love my facial from ADRIANA, my pedicures form JENNIFER, my massages from CATHERINE!!!!!, and my threading from KAVITIA.
Hey management all I can tell you is - if you want to have a great Spa - get a great staff. This is why I have friends that will not return. Stay small and great, not large and crapy.

1
★★★☆☆

I have been visiting Tranqulity Spa for over 10 years. You could go to any service provider and have a great experience. It is now a different story. I don't know why some of the best people left??? I also don't know who is in charge of hiring the rude trailer trash (reaking of smoke and covered in tatoos)?!?!?!?!?!?!? That is not who I want giving me a $45 pedicure, and a bikini wax. How by the way only talk about there boyfriends, tattos, noserings, and ex-husbands.
Management - I know you are out there. Your regular clients would rather wait for an appointment with a profesional person, then get an appointment at anytime with someone that should be working in Elikn, or some trailer Beauty shop!!!
I have friends that have not come back to this Spa because of the service provider, and RUDE and UNCARING front desk. I have had beter treatment by teenage retail workers at the mall.Why is it that when you book an approinment for a manicure and pedicure - you don't recieve a comformation call, and when you get there you are only on the schudel for a manicure. (this happened to one of my good friends several times, and she will not return to Tranqulity).
I on the other hand will return because I love my facial from ADRIANA, my pedicures form JENNIFER, my massages from CATHERINE!!!!!, and my threading from KAVITIA.
Hey management all I can tell you is - if you want to have a great Spa - get a great staff. This is why I have friends that will not return. Stay small and great, not large and crapy.

Pros: Great service if you see the right people

Cons: At this rate who knows how long the good people will stick around

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A friend of mine gave me a Tranquility gift card for my birthday so I was very eager to use it. My gift card was for a 60 minute massage, Pedicure, and European Facial. I took a day off of work just to use it ; hoping for a day of relaxation. When I called to book an appointment for Friday all was well until she rudely asked me for a credit card number to book an appointment. I explained that I was not comfortable giving out that info and asked to speak to manager. However there was not a manager there to talk to and she sent me to Cindy's voicemail but the voicemail said it was Brandy's. Either way I never got a call back from any management. I went to the appointment as scheduled the front desk was awful. There was only 1 receptionist with a line of 4. Her name was Jay / Jane, she was very polite and helpful, but you could tell she was a little overwhelmed by the line. Then another receptionist came to help who walked me down to fill out paper work. She smelled like a human cigarette. The massage was by some weird looking guy Kevin; very uncomfortable. My facial was by Margerite which was ok but not very impressive. The pedicure was by Donna. Donna gives great pedicures but very rude and chatty. I asked to see a manger on my way out and was greeted by a sloppy looking lady with foils in her hair and introduced herself a the assistant manager. AWFUL. Im glad this visit was a gift and I didn't spend my hard earned money for it. AWFUL EXPERIENCE!!!

0
★☆☆☆☆

A friend of mine gave me a Tranquility gift card for my birthday so I was very eager to use it. My gift card was for a 60 minute massage, Pedicure, and European Facial. I took a day off of work just to use it ; hoping for a day of relaxation. When I called to book an appointment for Friday all was well until she rudely asked me for a credit card number to book an appointment. I explained that I was not comfortable giving out that info and asked to speak to manager. However there was not a manager there to talk to and she sent me to Cindy's voicemail but the voicemail said it was Brandy's. Either way I never got a call back from any management. I went to the appointment as scheduled the front desk was awful. There was only 1 receptionist with a line of 4. Her name was Jay / Jane, she was very polite and helpful, but you could tell she was a little overwhelmed by the line. Then another receptionist came to help who walked me down to fill out paper work. She smelled like a human cigarette. The massage was by some weird looking guy Kevin; very uncomfortable. My facial was by Margerite which was ok but not very impressive. The pedicure was by Donna. Donna gives great pedicures but very rude and chatty. I asked to see a manger on my way out and was greeted by a sloppy looking lady with foils in her hair and introduced herself a the assistant manager. AWFUL. Im glad this visit was a gift and I didn't spend my hard earned money for it. AWFUL EXPERIENCE!!!

Pros: Nice looking place

Cons: Poor management, below average service providers

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When I read the last reviews about Tranquility Spa, I couldn't believe my eyes. Are we talking about the same place? I have been a loyal customer for years, and I couldn't be happier. The staff is great, they are always nice and caring, everytime I go there I enjoy every second. I have nice conversations with everybody and a lot of laughs, they make everybody feel special! If you request it, you can have a cup of wine or coffee while you wait.

The atmosphere is young, fun and relaxed, so if you are bitter, old, or extremely conservative , you will probably want your haircut done at a monastery, as this will not be the place for you.

I love Wayne, who's always loud and funny, he's the one who injects humor and energy to the spa, and he knows how to compliment customers and make them feel like a million bucks. The man knows how to style and cut hair! He will make you look sexy!!! :-)

Tiffany is also great, she's so great that as a matter of fact Disney calls her everytime they are going to film a movie. She has worked with all the High School Musical movies, and more.

Sun, the spa director, is wonderful too, she gives the best facials and has a lovely personality. The best beauty and skin care advice comes from her! I wish I could remember more names, but you know who you are.

Keep up the good work! I love you guys.

Michele Silva

5
★★★★★

When I read the last reviews about Tranquility Spa, I couldn't believe my eyes. Are we talking about the same place? I have been a loyal customer for years, and I couldn't be happier. The staff is great, they are always nice and caring, everytime I go there I enjoy every second. I have nice conversations with everybody and a lot of laughs, they make everybody feel special! If you request it, you can have a cup of wine or coffee while you wait.

The atmosphere is young, fun and relaxed, so if you are bitter, old, or extremely conservative , you will probably want your haircut done at a monastery, as this will not be the place for you.

I love Wayne, who's always loud and funny, he's the one who injects humor and energy to the spa, and he knows how to compliment customers and make them feel like a million bucks. The man knows how to style and cut hair! He will make you look sexy!!! :-)

Tiffany is also great, she's so great that as a matter of fact Disney calls her everytime they are going to film a movie. She has worked with all the High School Musical movies, and more.

Sun, the spa director, is wonderful too, she gives the best facials and has a lovely personality. The best beauty and skin care advice comes from her! I wish I could remember more names, but you know who you are.

Keep up the good work! I love you guys.

Michele Silva

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The salon looks like it could be or once was a gorgeous place to go. It is cold and unwelcoming. I recently went to the salon for a haircut and pedicure. The person who did my pedicure smelled like cigarettes had a horrible smokers cough that contiuned throughout my service and talked non stop while all I wanted to do was relax and read my magazine. Oh and don't ask for red polish because it will end up all over your skin. My haircut was ok, but I could tell the stylist was not completely sure what she was doing. I will look for a new place to go.

0
★☆☆☆☆

The salon looks like it could be or once was a gorgeous place to go. It is cold and unwelcoming. I recently went to the salon for a haircut and pedicure. The person who did my pedicure smelled like cigarettes had a horrible smokers cough that contiuned throughout my service and talked non stop while all I wanted to do was relax and read my magazine. Oh and don't ask for red polish because it will end up all over your skin. My haircut was ok, but I could tell the stylist was not completely sure what she was doing. I will look for a new place to go.

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I came in a few weeks ago to get a facial and when I came in the salon it was beautiful. When I got to the front desk they weren't rude but they weren't going out of there way to be nice either. They didn't offer me anything to drink or even show me where to sit so I really wasn't expecting that much from my aesthetician who was going to give me a facial, honestly I was really just ready to get the facial over with and get out. I know you are probably wondering why I gave this spa a 5 star rating and honestly I'm not I give Adrianna a 5 star rating. I travel alot with my job and I have had facials in New York, California, Washington and etc and I can honestly say that no one can even come close to her facials. When she came out she greeted me with a smile, shook my hand, introduced herself and then asked me if I would like something to drink. When she took me back to her room she explained everything to me so that there wasn't any confusion. When she came back in we talked a few minutes about my concerns and then she cleansed my face and took a look at it under a UV light. She talked to me about my skin and her concerns along with mine, she explained the difference between the european facial and the collagen facial which she recommended and there price difference so there would be no suprizes. She recommended a great homecare system and expained all the products, ingredients and how to use them. I use them to this day and my skin never has looked and felt better. During my facial she massaged my neck, shoulders, face and even my hands and arms when I was masking. I was so embarassed when I woke myself up snorning. It was the best facial I have ever had and I will deal with the rest just to see her because I have never been able to fully relax until I met her. I have told everyone I know about her!

2
★★★★★

I came in a few weeks ago to get a facial and when I came in the salon it was beautiful. When I got to the front desk they weren't rude but they weren't going out of there way to be nice either. They didn't offer me anything to drink or even show me where to sit so I really wasn't expecting that much from my aesthetician who was going to give me a facial, honestly I was really just ready to get the facial over with and get out. I know you are probably wondering why I gave this spa a 5 star rating and honestly I'm not I give Adrianna a 5 star rating. I travel alot with my job and I have had facials in New York, California, Washington and etc and I can honestly say that no one can even come close to her facials. When she came out she greeted me with a smile, shook my hand, introduced herself and then asked me if I would like something to drink. When she took me back to her room she explained everything to me so that there wasn't any confusion. When she came back in we talked a few minutes about my concerns and then she cleansed my face and took a look at it under a UV light. She talked to me about my skin and her concerns along with mine, she explained the difference between the european facial and the collagen facial which she recommended and there price difference so there would be no suprizes. She recommended a great homecare system and expained all the products, ingredients and how to use them. I use them to this day and my skin never has looked and felt better. During my facial she massaged my neck, shoulders, face and even my hands and arms when I was masking. I was so embarassed when I woke myself up snorning. It was the best facial I have ever had and I will deal with the rest just to see her because I have never been able to fully relax until I met her. I have told everyone I know about her!

Pros: I give Adrianna 2 thumbs up

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Wayne Tuggle has a magical touch in cutting and styling hair. I would never have anyone else cut my hair. His assistants are the best - from shampooing to styling. Winston-Salem is very fortunate to have Wayne and his team.

2
★★★★★

Wayne Tuggle has a magical touch in cutting and styling hair. I would never have anyone else cut my hair. His assistants are the best - from shampooing to styling. Winston-Salem is very fortunate to have Wayne and his team.

Pros: Tranquility stylist are wonderful

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I just moved in town from Miami and heard great thing about Tranquility from the girls in my neighborhood. They told me to ask for Wayne and said he would do a great job and also had the best customer service. I just went today and cut 6 inches off my hair, I was scared but he was so assuring that i would look "HOT", after 15 minutes with him and 10 with his asst. Jenn and Jess "I looked hot". Ive never had anyone make me feel so beautiful. I will recommend him and the salon to every new person i meet..
Thank you to Wayne and girls

2
★★★★★

I just moved in town from Miami and heard great thing about Tranquility from the girls in my neighborhood. They told me to ask for Wayne and said he would do a great job and also had the best customer service. I just went today and cut 6 inches off my hair, I was scared but he was so assuring that i would look "HOT", after 15 minutes with him and 10 with his asst. Jenn and Jess "I looked hot". Ive never had anyone make me feel so beautiful. I will recommend him and the salon to every new person i meet..
Thank you to Wayne and girls

Pros: beautiful salon and very knowledgable

Cons: none

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My sister gave me a gift certificate, I had never been to this Spa ( I'm new to town), so when I called to book, I had to trust that I was being booked with someone great... Well I was. Jennifer was great! She gave a service, that was missing nothing. I don't like hearing to much of my providers business - I didn't get that at all with Jennifer. I don't know about you, but I go to the Spa to relax, not to be stressed out by other peoples drama. From what I understand there are a few new people that work there - that just talk to much!! ( so says my sister). Also FYI, Jennifer works nights and weekends. I asked because I want to come in with my new Roomates when I start Wake in the Fall. She told me if I needed to come in during the day to see Leah. When I checked out - Courtney helped me, and let me know that I could come in with as many as 6 girlfriends for Manicures, and pedicures. THATS IS GREAT !!!!!!!!!!! Where eles can you do that.

2
★★★★★

My sister gave me a gift certificate, I had never been to this Spa ( I'm new to town), so when I called to book, I had to trust that I was being booked with someone great... Well I was. Jennifer was great! She gave a service, that was missing nothing. I don't like hearing to much of my providers business - I didn't get that at all with Jennifer. I don't know about you, but I go to the Spa to relax, not to be stressed out by other peoples drama. From what I understand there are a few new people that work there - that just talk to much!! ( so says my sister). Also FYI, Jennifer works nights and weekends. I asked because I want to come in with my new Roomates when I start Wake in the Fall. She told me if I needed to come in during the day to see Leah. When I checked out - Courtney helped me, and let me know that I could come in with as many as 6 girlfriends for Manicures, and pedicures. THATS IS GREAT !!!!!!!!!!! Where eles can you do that.

Pros: GREAT FIRST TIME VISIT WITH JENNIFER / CAN ACOMODATE LARGE GROUPS

Cons: WISH THEY GAVE STUDENT DISCOUNTS??? DO THEY ???

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Great Service!!! I received a wonderful manicure and pedicure from Jennifer Hurst last weekend. This was my first trip to Tranqulity, and I booked my next appointment before I left. She was on time, very professional, dressed very well, well organized and clean,and let me just sit and relax and enjoy my service. The receptoinist told me she was one of 2 nail techs that have been there for over 5 years... it shows! Also she WORKS NIGHTS TILL 8pm, for us working ladies, this is perfect.

2
★★★★★

Great Service!!! I received a wonderful manicure and pedicure from Jennifer Hurst last weekend. This was my first trip to Tranqulity, and I booked my next appointment before I left. She was on time, very professional, dressed very well, well organized and clean,and let me just sit and relax and enjoy my service. The receptoinist told me she was one of 2 nail techs that have been there for over 5 years... it shows! Also she WORKS NIGHTS TILL 8pm, for us working ladies, this is perfect.

Pros: Jennifer - Great profesional Service / Works till 8pm

Cons: non so far...

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I was extremely disappointed with the overall atmosphere of the spa. The women who "worked" up front (they sure didn't seem to be working at all) had a gossip fest, talking about and making fun of clients who just walked out the door. Besides asking my name when I walked in, they made NO EFFORT whatsoever to make me feel relaxed or comfortable, and I was basically ignored until my hairdress asked me to come back, 20 minutes later than my scheduled appointment. Another review mentioned cappuccino and internet!?! I'm not sure that they were in the right place. The haircut was ok....surely not worth the money or time. Look elsewhere for a REAL SPA.

1
★☆☆☆☆

I was extremely disappointed with the overall atmosphere of the spa. The women who "worked" up front (they sure didn't seem to be working at all) had a gossip fest, talking about and making fun of clients who just walked out the door. Besides asking my name when I walked in, they made NO EFFORT whatsoever to make me feel relaxed or comfortable, and I was basically ignored until my hairdress asked me to come back, 20 minutes later than my scheduled appointment. Another review mentioned cappuccino and internet!?! I'm not sure that they were in the right place. The haircut was ok....surely not worth the money or time. Look elsewhere for a REAL SPA.

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I am so happy that I finally found my hairdresser that left Tranquility. I was shopping in Thruway Shopping Center and went into Hair Body & Soul to buy some products and Mishon Shore my old hairdresser was standing up front. I was very happy that I decided to go in there. Now I can get my great cut and color back!!!

1
★☆☆☆☆

I am so happy that I finally found my hairdresser that left Tranquility. I was shopping in Thruway Shopping Center and went into Hair Body & Soul to buy some products and Mishon Shore my old hairdresser was standing up front. I was very happy that I decided to go in there. Now I can get my great cut and color back!!!

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We are new to town and I am always picky about where I get my hair done, how much I spend, customer service, location, etc. etc. So I decided to try this place out as the location is good and I had heard it was a great place. It might be for a spa treatment of some sort but when I walked out feeling a bit disappointed. Not to mention a bit shocked that I spent $50 on a cut. I have never spent that much on a cut before.

I sat down at 4 pm and was done in 25 minutes...consulation, shampoo, cut, and style. I have gotten great compliments on the style (short..chin length..longer in the front and short in the back) but I felt it was rushed. Not to mention when I was having my hair dried the stylist was burning my scalp and then when the straight iron was being used, my hair felt like it was getting pulled out.

I like to have that nice spa feeling and the feeling of being relaxed and I didn't get that with my first experience here.

1
★★☆☆☆

We are new to town and I am always picky about where I get my hair done, how much I spend, customer service, location, etc. etc. So I decided to try this place out as the location is good and I had heard it was a great place. It might be for a spa treatment of some sort but when I walked out feeling a bit disappointed. Not to mention a bit shocked that I spent $50 on a cut. I have never spent that much on a cut before.

I sat down at 4 pm and was done in 25 minutes...consulation, shampoo, cut, and style. I have gotten great compliments on the style (short..chin length..longer in the front and short in the back) but I felt it was rushed. Not to mention when I was having my hair dried the stylist was burning my scalp and then when the straight iron was being used, my hair felt like it was getting pulled out.

I like to have that nice spa feeling and the feeling of being relaxed and I didn't get that with my first experience here.

Pros: Location

Cons: Expensive, felt rushed

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Tranquility on Stratford- My wife gave me a massage gift certificate for my birthday
a couple of years ago, & I was instantly hooked. By luck of the draw, I got Mary
Jane McDermott for my massage. She is fantastic- I always feel great after the
massage no matter how bad my day was or how bad my back felt beforehand.
I have tried other places on vacation or on business trips, but they always pale
in comparison to Mary Jane. Tranquility is as the name implies is a very relaxed
& beautiful setting as well. I look forward to each session & I highly recommend
the experience.

2
★★★★★

Tranquility on Stratford- My wife gave me a massage gift certificate for my birthday
a couple of years ago, & I was instantly hooked. By luck of the draw, I got Mary
Jane McDermott for my massage. She is fantastic- I always feel great after the
massage no matter how bad my day was or how bad my back felt beforehand.
I have tried other places on vacation or on business trips, but they always pale
in comparison to Mary Jane. Tranquility is as the name implies is a very relaxed
& beautiful setting as well. I look forward to each session & I highly recommend
the experience.

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I went to Tranquility to have my hair done, I am extremely picky about who does my hair and was nervous to have to find a new place. Pamela understood my concerns and what I was asking for!

2
★★★★☆

I went to Tranquility to have my hair done, I am extremely picky about who does my hair and was nervous to have to find a new place. Pamela understood my concerns and what I was asking for!

Pros: Ambience, Service

Cons: n/a

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Although I enjoy the ambience of Tranquility, I go for one important reason, and that is to get an outstanding massage from Mary Jane. I have had numerous deep tissue massage for the last 18 years from many different massage therapists, and Mary Jane is absolutely, without question, one of the the best. She is a professional that gives 100% each and every time. I have received no less than 15 massages from her and have never been disappointed. I eagerly refer Mary Jane to others as well as gifting others with her service. I will continue going to Tranquility as long as Mary Jane is there. I elect the option of paying in advance for my service, so that I can leave the premises directly from my relaxing massage. However, I recently learned that if I don't go to the front desk to check out, Mary Jane may not get paid, which would be a shame as she is the only reason I am there. This policy needs to change. If I have paid in advance, and checked IN, that should be enough. One of the reasons I go to a spa for a massage is to RELAX. Having to deal with the front desk at the end of my massage often negates that, as they are not very professional,
often confused and disconnected and the lobby is usually noisy, distractive and everything but relaxing. Again, Mary Jane is the key to why I do on-going business with Tranquility.

2
★★★★☆

Although I enjoy the ambience of Tranquility, I go for one important reason, and that is to get an outstanding massage from Mary Jane. I have had numerous deep tissue massage for the last 18 years from many different massage therapists, and Mary Jane is absolutely, without question, one of the the best. She is a professional that gives 100% each and every time. I have received no less than 15 massages from her and have never been disappointed. I eagerly refer Mary Jane to others as well as gifting others with her service. I will continue going to Tranquility as long as Mary Jane is there. I elect the option of paying in advance for my service, so that I can leave the premises directly from my relaxing massage. However, I recently learned that if I don't go to the front desk to check out, Mary Jane may not get paid, which would be a shame as she is the only reason I am there. This policy needs to change. If I have paid in advance, and checked IN, that should be enough. One of the reasons I go to a spa for a massage is to RELAX. Having to deal with the front desk at the end of my massage often negates that, as they are not very professional,
often confused and disconnected and the lobby is usually noisy, distractive and everything but relaxing. Again, Mary Jane is the key to why I do on-going business with Tranquility.

Pros: Outstanding Massage Therapist

Cons: Facility is not clean and the rest of the staff seems very unprofessional

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I've came to Tranquility several times, it has a great atmosphere and friendly staff. They make you feel relaxed and at ease. My whole life I've had back problems but since I've been going to Mary Jane for massages, she has helped me tremendously. I've recommend her to all of my friends and family, and they are always satisfied.

2
★★★★☆

I've came to Tranquility several times, it has a great atmosphere and friendly staff. They make you feel relaxed and at ease. My whole life I've had back problems but since I've been going to Mary Jane for massages, she has helped me tremendously. I've recommend her to all of my friends and family, and they are always satisfied.

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I've been living in Winston Salem for 6 years now, and tried going to several spas, but none of them compared to Tranquility. Everyone is very attentive and tend to all my needs. I love the atmosphere and staff is very friendly. If I want to unwind and relieve stress I always come to Mary Jane McDermott for a massage. She works wonders. I've been to several estheticians, and have enjoyed my facials. I recommend this to anyone that wants to escape from everyday life.

2
★★★★★

I've been living in Winston Salem for 6 years now, and tried going to several spas, but none of them compared to Tranquility. Everyone is very attentive and tend to all my needs. I love the atmosphere and staff is very friendly. If I want to unwind and relieve stress I always come to Mary Jane McDermott for a massage. She works wonders. I've been to several estheticians, and have enjoyed my facials. I recommend this to anyone that wants to escape from everyday life.

.

My daughter gave me a gift card for a massage for Mother's Day. My massage therapist name was Mary Jane McDermott. She made my neck and back feel wonderful and I have had neck pain for years. I had neck surgery years ago, so it's definitely part of my life therapy to receive regular massages. Mary Jane works wonders with her hands and she has a warm heart as well. I just think she is a beautiful person who delights in serving others and her passion is revealed in the treatment of her patients - I love her and look forward to my therapy treatments every time!!

2
★★★★★

My daughter gave me a gift card for a massage for Mother's Day. My massage therapist name was Mary Jane McDermott. She made my neck and back feel wonderful and I have had neck pain for years. I had neck surgery years ago, so it's definitely part of my life therapy to receive regular massages. Mary Jane works wonders with her hands and she has a warm heart as well. I just think she is a beautiful person who delights in serving others and her passion is revealed in the treatment of her patients - I love her and look forward to my therapy treatments every time!!

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I have been coming to Tranquility Spa since it opened and it is defintely one of the best atmospheres in all of the day spas in Winston-Salem. The decor is beautiful and I have had excellent customer service at the front desk. It is a very busy spa and can get hectic during busy times. Anytime I have had to wait I always have received an apology and other staff members have checked on me. Courtney at the front desk booked my appointment easily on the phone and greated me promptly upon my arrival and the check out was efficient. Mary Jane did my massage and she is amazing. She is the reason I come here. She always takes time to ask where I am hurting or if I have any special areas that need work and she always gives me the full hour massage. Sometimes at other spas I have had massages less than the designated time. She truly makes you relax and always uses the right amount of pressure. I highly recommend Mary Jane and Tranquility and will definitely be going back soon.

2
★★★★★

I have been coming to Tranquility Spa since it opened and it is defintely one of the best atmospheres in all of the day spas in Winston-Salem. The decor is beautiful and I have had excellent customer service at the front desk. It is a very busy spa and can get hectic during busy times. Anytime I have had to wait I always have received an apology and other staff members have checked on me. Courtney at the front desk booked my appointment easily on the phone and greated me promptly upon my arrival and the check out was efficient. Mary Jane did my massage and she is amazing. She is the reason I come here. She always takes time to ask where I am hurting or if I have any special areas that need work and she always gives me the full hour massage. Sometimes at other spas I have had massages less than the designated time. She truly makes you relax and always uses the right amount of pressure. I highly recommend Mary Jane and Tranquility and will definitely be going back soon.

Pros: Relaxing, Excellent & Professional Service, Great Atmosphere

Cons: Sometimes hard to get appointments on busy days

.

I had a one hour massage yesterday with Mary Jane. She was 15 minutes late and did not apologize for her tardiness, however, she was very friendly and attentive. She didn't cheat me on my time on the massage and the massage was PHENOMENAL. It was so good, that I immediately purchased and booked 1 hour with her for my husband! I used a gift certificate and the customer service rep at the front was relunctant to transfer the remaining balance because she really didn't know how to do it. Someone more knowledgeable came over and showed her how to do it. Mary Jane informed me of the reviews that you could do here and I agreed to do the survey. The slip of paper just tells you to go to citysearch with no instruction of what to do so I called back to Tranquility. The young lady who answered the phone quickly said "she had no idea about this". When I asked if she could let me speak to someone who knew, she placed me on hold, then came back to the phone and said they didn't have any coupons on this website. I told her I didn't ask for a coupon. I again explained that I was giving this website to do a review. Someone in the background proceeded to tell me FROM ACROSS the ROOM, how to do this and the young lady repeated most of it! For a Spa of this caliber, I would expect more professionalism from the people who are the face of this company. In spite of this, I would still go back because Mary Jane gave me one of the best massages I've ever had and I've had several.

2
★★★★★

I had a one hour massage yesterday with Mary Jane. She was 15 minutes late and did not apologize for her tardiness, however, she was very friendly and attentive. She didn't cheat me on my time on the massage and the massage was PHENOMENAL. It was so good, that I immediately purchased and booked 1 hour with her for my husband! I used a gift certificate and the customer service rep at the front was relunctant to transfer the remaining balance because she really didn't know how to do it. Someone more knowledgeable came over and showed her how to do it. Mary Jane informed me of the reviews that you could do here and I agreed to do the survey. The slip of paper just tells you to go to citysearch with no instruction of what to do so I called back to Tranquility. The young lady who answered the phone quickly said "she had no idea about this". When I asked if she could let me speak to someone who knew, she placed me on hold, then came back to the phone and said they didn't have any coupons on this website. I told her I didn't ask for a coupon. I again explained that I was giving this website to do a review. Someone in the background proceeded to tell me FROM ACROSS the ROOM, how to do this and the young lady repeated most of it! For a Spa of this caliber, I would expect more professionalism from the people who are the face of this company. In spite of this, I would still go back because Mary Jane gave me one of the best massages I've ever had and I've had several.

Pros: Relaxing, Clean, Atmosphere, Phenomenal Massage

Cons: 2nd Time had to wait due to staff being late

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Have had several services here over the years and have always enjoyed my experience. I now go to Leah every month and she is a delight!

2
★★★★★

Have had several services here over the years and have always enjoyed my experience. I now go to Leah every month and she is a delight!

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If you need a really great pedicure, you have to go see Leah at Tranquility. I have not let another nail technician touch my feet since I met her. It is always a relaxing experience with her. She is friendly and very professional. My pedicures always last a very long time, and stay looking great! So go see Leah and your feet will always look and feel great.

2
★★★★★

If you need a really great pedicure, you have to go see Leah at Tranquility. I have not let another nail technician touch my feet since I met her. It is always a relaxing experience with her. She is friendly and very professional. My pedicures always last a very long time, and stay looking great! So go see Leah and your feet will always look and feel great.

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I go to this salon on a regular basis because of ONE employee. Ask for Leah--she gives the BEST pedicures in the Triad. She?s sweet, friendly and always goes above and beyond. Her paint job is phenomenal and she can do perfect a perfect french polish on your toes. I have had experiences trying other technicians but will never do that again?make sure to ask for her and you will be glad you did!

2
★★★★★

I go to this salon on a regular basis because of ONE employee. Ask for Leah--she gives the BEST pedicures in the Triad. She?s sweet, friendly and always goes above and beyond. Her paint job is phenomenal and she can do perfect a perfect french polish on your toes. I have had experiences trying other technicians but will never do that again?make sure to ask for her and you will be glad you did!

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Before moving to Winston-Salem, I was in Chicago for 5 years I had devil of a time finding a colorist and stylist I liked. (Not like you can find a person who does both cut and color in the first place in Chicago, but that's another story.) I changed salons and stylists with every cut and color.

But as soon as I moved here, I found Wayne at Tranquility and have been ecstatic with every cut and color he has given me for the last 3 years. I regularly have people ask to take a picture of my hair so they can show their own stylist what they want. (I travel a lot, so when it is someone here in Winston-Salem I send them Wayne's way, but when I am out of town obviously that's not possible.)

I'll admit that service at the front desk had seemed to deteriorate over the past couple years, but the last few times I have been it seems like they have gotten some new people who are on the ball. That, and it really is the most beautiful salon and spa in the area. I have gotten a few other treatments (facial, massage, mani/pedi) on occasion in the past and have always thoroughly enjoyed the experience.

2
★★★★★

Before moving to Winston-Salem, I was in Chicago for 5 years I had devil of a time finding a colorist and stylist I liked. (Not like you can find a person who does both cut and color in the first place in Chicago, but that's another story.) I changed salons and stylists with every cut and color.

But as soon as I moved here, I found Wayne at Tranquility and have been ecstatic with every cut and color he has given me for the last 3 years. I regularly have people ask to take a picture of my hair so they can show their own stylist what they want. (I travel a lot, so when it is someone here in Winston-Salem I send them Wayne's way, but when I am out of town obviously that's not possible.)

I'll admit that service at the front desk had seemed to deteriorate over the past couple years, but the last few times I have been it seems like they have gotten some new people who are on the ball. That, and it really is the most beautiful salon and spa in the area. I have gotten a few other treatments (facial, massage, mani/pedi) on occasion in the past and have always thoroughly enjoyed the experience.

Pros: Ambience, Service, Parking

Cons: A little pricey, but worth every penny

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I had an overwhelmingly positive experience at Tranquility. Margurite gave me a wonderful and relaxing facial. She is delightful. My manicure and pedicure were excellent . Jennifer did a great job. The reception staff were gracious and patient enough to work me in for these services on short notice .
I returned about two weeks after these services to have Wayne rehab my hair. I took a chance and left it to him to decide what we needed to do in terms of cut and color. I am completely thrilled with my new hair and the compliments just keep coming.

2
★★★★★

I had an overwhelmingly positive experience at Tranquility. Margurite gave me a wonderful and relaxing facial. She is delightful. My manicure and pedicure were excellent . Jennifer did a great job. The reception staff were gracious and patient enough to work me in for these services on short notice .
I returned about two weeks after these services to have Wayne rehab my hair. I took a chance and left it to him to decide what we needed to do in terms of cut and color. I am completely thrilled with my new hair and the compliments just keep coming.

Pros: professional staff, individualized service and reccomendations

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I had been going to Tranquility for the last several years because I liked how Erica cut and styled my hair and my daughter's. I always thought the front desk service was lousy but I was willing to put up with it for a good cut. Back in Nov. I called for an appt and was abruptly told that Erica did not work there anymore. There was no offer to find another stylist in the salon or any other form of customer service. The attitude was "too bad". I would never recommend Tranquility to anyone. It use to have good stylists but they are leaving. I was fortunate to find Erica at Hair, Body and Soul salon across the street from Tranquility. Given the current economic conditions, I would think that Tranquility would be more concerned with customer service, since the customer ultimately decides on where to spend their money.

0
★☆☆☆☆

I had been going to Tranquility for the last several years because I liked how Erica cut and styled my hair and my daughter's. I always thought the front desk service was lousy but I was willing to put up with it for a good cut. Back in Nov. I called for an appt and was abruptly told that Erica did not work there anymore. There was no offer to find another stylist in the salon or any other form of customer service. The attitude was "too bad". I would never recommend Tranquility to anyone. It use to have good stylists but they are leaving. I was fortunate to find Erica at Hair, Body and Soul salon across the street from Tranquility. Given the current economic conditions, I would think that Tranquility would be more concerned with customer service, since the customer ultimately decides on where to spend their money.

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I came home for Easter and after reading the previous review, I thought, heck yeah. I'll go back there (hadn't been there in since Dec.). Evidently, if I had been a co. big wheel with a corp. credit card and 10 employees to take care of, I guess they would've rolled out the red carpet (wine & fruit platters) for me too. My appointment was .45 mins. later than what I was told & asked for! My hair dresser thought a TRIM meant 3" & annoying, loud music blaired . I checked out with no idea I was being charged $45.00 for a "trim" & the conditioner left in my hair made it look oily . Now, I understand better why reputable people refuse to work there anymore. My hair person told me the place was a big high class mess and that's why there were so many empty chairs . I was stunned at the whole situation. I could've got a better job where I go to school and wouldn't have been near as annoyed or paid near as much.

0
★☆☆☆☆

I came home for Easter and after reading the previous review, I thought, heck yeah. I'll go back there (hadn't been there in since Dec.). Evidently, if I had been a co. big wheel with a corp. credit card and 10 employees to take care of, I guess they would've rolled out the red carpet (wine & fruit platters) for me too. My appointment was .45 mins. later than what I was told & asked for! My hair dresser thought a TRIM meant 3" & annoying, loud music blaired . I checked out with no idea I was being charged $45.00 for a "trim" & the conditioner left in my hair made it look oily . Now, I understand better why reputable people refuse to work there anymore. My hair person told me the place was a big high class mess and that's why there were so many empty chairs . I was stunned at the whole situation. I could've got a better job where I go to school and wouldn't have been near as annoyed or paid near as much.

Pros: Location

Cons: Everything on the other side of the door

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I feel very compelled to share my experience from yesterday 3/12/08 at Tranquility Spa in Winston-Salem. I have been to this spa 3 times in the past 2 years. I am V.P. of an outdoor advertising company from New York and come down twice a year to take my clients out for a "spa day". My experience has always been good, however, with the recent negative comments on this website we really weren't sure that we wanted to visit the spa again. After calling many other spas in the area we decided to give it another try. I headed over 1 hour prior to the arrival of my group of 10 people I had scheduled. Imagine my surprise when I was told that they didn't have any appointments booked. I HAD MISTAKENLY BOOKED THE SERVICE AT A SPA BY THE SAME NAME 2 HOURS AWAY! I panicked as the realization set in that I had planned this entire event and my clients were on the way to a spa day that wasn't to be.
WELL....let me tell you. CYNDI THE MANAGER JUMPED THROUGH HOOPS and called in aesthecians and had massage therapists stay late, etc. THEN....the front desk manager, Brandy ordered fruit platters, cheese platters & wine and they did all this within 1 hour. When my clients arrived they didn't have a clue to the mess I had been in (the stress at this time was being massaged away by an amazing pediucre given by Adrianna Tucker). WE ALL HAD AN OUTSTANDING SPA EXPERIENCE BY STAFF THAT COULD NOT DO ENOUGH FOR US. When we went to dinner that evening and I shared with my group what had happened, they couldn't believe how smooth everything seemed.
If this had happened in New York, I am very sure that the outcome would not have been the same. They handled this very difficult situation with composure and confidence and class!
THANK YOU TO CYNDI AND THE ENTIRE STAFF AT TRANQUILITY! YOU GUYS ARE THE BEST!

2
★★★★★

I feel very compelled to share my experience from yesterday 3/12/08 at Tranquility Spa in Winston-Salem. I have been to this spa 3 times in the past 2 years. I am V.P. of an outdoor advertising company from New York and come down twice a year to take my clients out for a "spa day". My experience has always been good, however, with the recent negative comments on this website we really weren't sure that we wanted to visit the spa again. After calling many other spas in the area we decided to give it another try. I headed over 1 hour prior to the arrival of my group of 10 people I had scheduled. Imagine my surprise when I was told that they didn't have any appointments booked. I HAD MISTAKENLY BOOKED THE SERVICE AT A SPA BY THE SAME NAME 2 HOURS AWAY! I panicked as the realization set in that I had planned this entire event and my clients were on the way to a spa day that wasn't to be.
WELL....let me tell you. CYNDI THE MANAGER JUMPED THROUGH HOOPS and called in aesthecians and had massage therapists stay late, etc. THEN....the front desk manager, Brandy ordered fruit platters, cheese platters & wine and they did all this within 1 hour. When my clients arrived they didn't have a clue to the mess I had been in (the stress at this time was being massaged away by an amazing pediucre given by Adrianna Tucker). WE ALL HAD AN OUTSTANDING SPA EXPERIENCE BY STAFF THAT COULD NOT DO ENOUGH FOR US. When we went to dinner that evening and I shared with my group what had happened, they couldn't believe how smooth everything seemed.
If this had happened in New York, I am very sure that the outcome would not have been the same. They handled this very difficult situation with composure and confidence and class!
THANK YOU TO CYNDI AND THE ENTIRE STAFF AT TRANQUILITY! YOU GUYS ARE THE BEST!

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I received the Tranquil Escape spa package from my husband for Christmas and used it this past weekend. When I called to make the appointment, the girl who answered the phone was not familiar with the services the spa had and it was strange that I had to tell her. No big deal, "she might be a new employee," I told myself. I arrived about 15 minutes early to ensure plenty of time to get changed and relax. Well I should have been about 15 minutes late because that is when the girl showed up who was doing my massage. She said I as getting an hour massage "Not the case,? because she was running late, I was cut about 15-20 minutes from my massage and facial. Next was lunch, it was good. Finally, I was asked to get dressed so I could get my pedicure and manicure. What was wrong with staying in my robe? I soon found out I would be walking through the loud salon area to get to the nail area. This area was very dirty. I'm wondering if they had ever heard of dusting. I could not wait to leave! For the amount of money my husband spent, i expected more.

0
★☆☆☆☆

I received the Tranquil Escape spa package from my husband for Christmas and used it this past weekend. When I called to make the appointment, the girl who answered the phone was not familiar with the services the spa had and it was strange that I had to tell her. No big deal, "she might be a new employee," I told myself. I arrived about 15 minutes early to ensure plenty of time to get changed and relax. Well I should have been about 15 minutes late because that is when the girl showed up who was doing my massage. She said I as getting an hour massage "Not the case,? because she was running late, I was cut about 15-20 minutes from my massage and facial. Next was lunch, it was good. Finally, I was asked to get dressed so I could get my pedicure and manicure. What was wrong with staying in my robe? I soon found out I would be walking through the loud salon area to get to the nail area. This area was very dirty. I'm wondering if they had ever heard of dusting. I could not wait to leave! For the amount of money my husband spent, i expected more.

Pros: Lunch

Cons: running late, cut service time, not clean

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I have been a client at Tranquility for over 2 years & I do not understand what has happened to the place. I use to get my hair cut by a lady who realized that Tranquility is headed down a dead end so she switched salons. Although she doesn't work there anymore I continue to visit Tranquility for Facials & Massages. I have had a good experience with receiving facials now that the head esthetician has left the establishment but as far as the massages go they are down right terrible! Furthermore the young ladies that answer the phone completely lack customer service. Last time I called to make an appointment the girl repeated everything back to me more than two times in slow motion like it was a word problem or something & instead of putting me on hold to ask a question she just began talking to a gentleman in the background. Appointments never start on time anymore. As soon as I find a better esthetician in Winston I will no longer be a customer at Tranquility. It really is sad because I use to enjoy going, now I hate walking into that clutter of a lobby. I?m not trying to come across as rude in this review I just believe that people should get their moneys worth & this no longer happens at Tranquility.

0
★☆☆☆☆

I have been a client at Tranquility for over 2 years & I do not understand what has happened to the place. I use to get my hair cut by a lady who realized that Tranquility is headed down a dead end so she switched salons. Although she doesn't work there anymore I continue to visit Tranquility for Facials & Massages. I have had a good experience with receiving facials now that the head esthetician has left the establishment but as far as the massages go they are down right terrible! Furthermore the young ladies that answer the phone completely lack customer service. Last time I called to make an appointment the girl repeated everything back to me more than two times in slow motion like it was a word problem or something & instead of putting me on hold to ask a question she just began talking to a gentleman in the background. Appointments never start on time anymore. As soon as I find a better esthetician in Winston I will no longer be a customer at Tranquility. It really is sad because I use to enjoy going, now I hate walking into that clutter of a lobby. I?m not trying to come across as rude in this review I just believe that people should get their moneys worth & this no longer happens at Tranquility.

Pros: Good Location

Cons: Overall staff has knowledge of services but lacks in performance. Terrible customer service. Appointments never start on time!

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I have never been impressed with Tranquility's customer service and only continued going there because of the stylist Kelly Phelps and Erica Canovai that I liked. I recently discovered that they both have left there and moved on to another salon.....Hair Body & Soul (which is just down the street beside Party City). I've always loved shopping at Hair Body & Soul for shampoo, etc. (they have everything if you've never been), but somehow missed that they are also a salon, so I can't tell you how excited I am that Kelly and Erica are now working there.

0
★☆☆☆☆

I have never been impressed with Tranquility's customer service and only continued going there because of the stylist Kelly Phelps and Erica Canovai that I liked. I recently discovered that they both have left there and moved on to another salon.....Hair Body & Soul (which is just down the street beside Party City). I've always loved shopping at Hair Body & Soul for shampoo, etc. (they have everything if you've never been), but somehow missed that they are also a salon, so I can't tell you how excited I am that Kelly and Erica are now working there.

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They need to change the name from Tranquility to THE REDNECK PARTY HOUSE. While waiting for my appointment the front desk staff was very rude. And some of the stylist were at the desk talking very loud and using Bad language. One of the male stylist was so busy talking trash to women and grabbing at their butts. And some of the female stylist were walking around with their nipple rings showing .For this to be called a up scaled SPA I have never been so disappointed

1
★☆☆☆☆

They need to change the name from Tranquility to THE REDNECK PARTY HOUSE. While waiting for my appointment the front desk staff was very rude. And some of the stylist were at the desk talking very loud and using Bad language. One of the male stylist was so busy talking trash to women and grabbing at their butts. And some of the female stylist were walking around with their nipple rings showing .For this to be called a up scaled SPA I have never been so disappointed

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What can I say !!!! It happened again. I was told that new management had taken over and thought it would be worth another try. Boy !! was I mistaken. It's worse . The problem I had before was with my service provider and all the loud noise within the salon area. (rude and loud remarks). Now the salon is full of new and unexperenced stylest. RUDE front desk assistance and may I add, not professional at all. I really wonder if the owner of this salon is really aware of the business he has and how it is being ran.!!!! There are to many really nice spa in this area to be brothered. !!!!

0
★☆☆☆☆

What can I say !!!! It happened again. I was told that new management had taken over and thought it would be worth another try. Boy !! was I mistaken. It's worse . The problem I had before was with my service provider and all the loud noise within the salon area. (rude and loud remarks). Now the salon is full of new and unexperenced stylest. RUDE front desk assistance and may I add, not professional at all. I really wonder if the owner of this salon is really aware of the business he has and how it is being ran.!!!! There are to many really nice spa in this area to be brothered. !!!!

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The facility is Gorgeous, but WHO REALLY CARES when you're treated disrespectfully. I'm not going to even waste my time saying HOW bad the customer service is at this place...just read all the other reviews. I read them before going, but thought I'd check it out anyway...They weren't lying! The front desk especially is impatient, rude, and could care less how long you wait. And there's SO many managers, no one seems to know what's going on AND every time I asked for one, in person and over the phone..they were mysteriously not available... When ONE (not the one I asked for) did return my call it was a week later! I'm a massage therapist myself and would not give this place my time/money (nor would I work here). There's other places in town--that are just as pretty and treat you better. Keep looking!

0
★☆☆☆☆

The facility is Gorgeous, but WHO REALLY CARES when you're treated disrespectfully. I'm not going to even waste my time saying HOW bad the customer service is at this place...just read all the other reviews. I read them before going, but thought I'd check it out anyway...They weren't lying! The front desk especially is impatient, rude, and could care less how long you wait. And there's SO many managers, no one seems to know what's going on AND every time I asked for one, in person and over the phone..they were mysteriously not available... When ONE (not the one I asked for) did return my call it was a week later! I'm a massage therapist myself and would not give this place my time/money (nor would I work here). There's other places in town--that are just as pretty and treat you better. Keep looking!

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My wife and I went to Tranquility because an unexpected delay in our dinner plans allowed my wife to get a manicure. Since it was on a Saturday we expected someone would be available. ONE nail person was there and she was booked with 4 or so empty tables. Then, I asked the desk person to change a $20.00 bill for me and she told me she didn't have enough money in the till! ON A SATURDAY!! My wife strolled over to the skin care case and wanted to know more about the products and probably would have bought $100.00 worth, but guess what...no one knew anything about it. Poorly educated, poorly staffed and very poorly managed. A shame a place like this has been allowed to fuction so at such a low level. No money, no staff and no help...no way will we ever be back. What a waste of our time!

0
★☆☆☆☆

My wife and I went to Tranquility because an unexpected delay in our dinner plans allowed my wife to get a manicure. Since it was on a Saturday we expected someone would be available. ONE nail person was there and she was booked with 4 or so empty tables. Then, I asked the desk person to change a $20.00 bill for me and she told me she didn't have enough money in the till! ON A SATURDAY!! My wife strolled over to the skin care case and wanted to know more about the products and probably would have bought $100.00 worth, but guess what...no one knew anything about it. Poorly educated, poorly staffed and very poorly managed. A shame a place like this has been allowed to fuction so at such a low level. No money, no staff and no help...no way will we ever be back. What a waste of our time!

Pros: Nice place

Cons: Clueless, unhelpfull, uneducated. No one to help,

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I like coming there and the people are nice. The menu has a lot to offer and the cost is worth it. I like being offered a drink when I come in and the different places to relax while I wait.

1
★★★☆☆

I like coming there and the people are nice. The menu has a lot to offer and the cost is worth it. I like being offered a drink when I come in and the different places to relax while I wait.

Pros: reception and service

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I hosted a bridal spa party at Tranquility. The management could not have been more helpful. There were several months of planning with many calls and e mails. Not only were all my calls efficiently returned, but they went over and beyond offering to help make the day special. The bridal party loved the pampering and the professional treatment they received. As a hostess, I appreciated all the details that were taken care of for me... and to top it off, they brought in fresh flowers for the food table. I would definitely recommend this spa to others.

2
★★★★★

I hosted a bridal spa party at Tranquility. The management could not have been more helpful. There were several months of planning with many calls and e mails. Not only were all my calls efficiently returned, but they went over and beyond offering to help make the day special. The bridal party loved the pampering and the professional treatment they received. As a hostess, I appreciated all the details that were taken care of for me... and to top it off, they brought in fresh flowers for the food table. I would definitely recommend this spa to others.

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I don't get it! I went to this place like 3 yrs. ago and was completely dissapointed when I left. The haircut I got was O.K. but I could have spent alot less money and got just as good of a cut somewhere else. In fact, this person just got out of school!! I expected far, far more. I heard the place had a new management set-up. I go back 3 yrs. later and it was awful still. The front desk didn't acknowledge I was standing there, they just looked at me. So rude. Some tall, bald guy finally said "checkin in". I felt like I was in a hotel! Just as bad checking out. No "thank-you, come again", nothing. What a waste of time and money. How can a place be there that long and give such poor treatment to the public? The music was loud and overbearing too. Tranquility is an expensive looking trap-don't fall in it!

0
★☆☆☆☆

I don't get it! I went to this place like 3 yrs. ago and was completely dissapointed when I left. The haircut I got was O.K. but I could have spent alot less money and got just as good of a cut somewhere else. In fact, this person just got out of school!! I expected far, far more. I heard the place had a new management set-up. I go back 3 yrs. later and it was awful still. The front desk didn't acknowledge I was standing there, they just looked at me. So rude. Some tall, bald guy finally said "checkin in". I felt like I was in a hotel! Just as bad checking out. No "thank-you, come again", nothing. What a waste of time and money. How can a place be there that long and give such poor treatment to the public? The music was loud and overbearing too. Tranquility is an expensive looking trap-don't fall in it!

Pros: Pretty

Cons: Rude front end. NO MANNERS, some hairdressers poorly trained (if at all)

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poor customer service when I called for an appointment. Not satisfied at all with any of my services, I won't be back.Even rude when I checked out.

0
★☆☆☆☆

poor customer service when I called for an appointment. Not satisfied at all with any of my services, I won't be back.Even rude when I checked out.

Cons: poor parking, poor customer service, not worth the money

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I was in this past tuesday, on time for my appointment. The spa personell appeared to be in a meeting. The front desk girl went to tell them about 4 of us have been waiting 20 minutes for our appointments. The two managers a man and a woman just looked at the girl like she was stupid and that she shouldn't be bothering them. I got back to my appointment 35 minutes LATE. I wont be back if this is how they treat their employees and paying customers.

0
★☆☆☆☆

I was in this past tuesday, on time for my appointment. The spa personell appeared to be in a meeting. The front desk girl went to tell them about 4 of us have been waiting 20 minutes for our appointments. The two managers a man and a woman just looked at the girl like she was stupid and that she shouldn't be bothering them. I got back to my appointment 35 minutes LATE. I wont be back if this is how they treat their employees and paying customers.

Cons: poor customer service and bad management

 

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