Silver Armadillo Inc

★★★★☆
  • 52 Westgate Pkwy

    Asheville, NC 28806

    Map & Directions
  • 828-253-3020

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On and off, Ive lived in Asheville since July 2000. One of my favorite stores had always been the Silver Armadillo. Ive referred countless people to that store well, no more. Bottom line: they DO NOT stand behind their products! Ive always had a tough time with silver chains. Something in my body chemistry tarnishes silver rather quickly; so Ive become quite adept at using the polishing cloth. My wife, who had always bought what I would call a delicate chain, decided to purchase a much heavier chain from Silver Armadillo at a cost of $30.00. Not a surprise to me, after a month of on-and-off wear, I pulled out the tarnishing cloth. To my surprise however, the chain snapped as if it were a worn-out piece of thread. Clearly this heavy chain had been flawed in some way (confirmed by a jewelry repair person who encouraged us to return it to Silver Armadillo). While the store owner acknowledged that the $30.00 chain may have been flawed, she out-right refused to exchange it for another. I asked if she didnt stand by her products? She emphatically stated that she did that is only as long as they remained in the store that once a purchased item left the store that she was no longer responsible. I asked if it concerned her that she would lose a customer? She said she didnt, that she didnt care one way or the other. In todays struggling economic world, I found this lack of customer service and satisfaction to be disheartening. While I have literally referred dozens of people to Silver Armadillo, in good conscious, I cannot continue to refer anyone to a business that clearly doesnt care about customer satisfaction. Instead, I will now refer to Points of Light located at 391 Merrimon Ave.

1
★☆☆☆☆

On and off, Ive lived in Asheville since July 2000. One of my favorite stores had always been the Silver Armadillo. Ive referred countless people to that store well, no more. Bottom line: they DO NOT stand behind their products! Ive always had a tough time with silver chains. Something in my body chemistry tarnishes silver rather quickly; so Ive become quite adept at using the polishing cloth. My wife, who had always bought what I would call a delicate chain, decided to purchase a much heavier chain from Silver Armadillo at a cost of $30.00. Not a surprise to me, after a month of on-and-off wear, I pulled out the tarnishing cloth. To my surprise however, the chain snapped as if it were a worn-out piece of thread. Clearly this heavy chain had been flawed in some way (confirmed by a jewelry repair person who encouraged us to return it to Silver Armadillo). While the store owner acknowledged that the $30.00 chain may have been flawed, she out-right refused to exchange it for another. I asked if she didnt stand by her products? She emphatically stated that she did that is only as long as they remained in the store that once a purchased item left the store that she was no longer responsible. I asked if it concerned her that she would lose a customer? She said she didnt, that she didnt care one way or the other. In todays struggling economic world, I found this lack of customer service and satisfaction to be disheartening. While I have literally referred dozens of people to Silver Armadillo, in good conscious, I cannot continue to refer anyone to a business that clearly doesnt care about customer satisfaction. Instead, I will now refer to Points of Light located at 391 Merrimon Ave.

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If you are into beading or looking for silver jewelry, you must find this store. I spent a couple hours going through beads alone. Beautiful, unusual jewelry. Dont' miss it!

4
★★★★☆

If you are into beading or looking for silver jewelry, you must find this store. I spent a couple hours going through beads alone. Beautiful, unusual jewelry. Dont' miss it!

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Silver Armadillo is the most amazing place! They have almost everything you could ever ask for. I found alot of beads and charms that I really loved. I would go in there at least 2x a month and buy stuff. They are very reasonable on their stuff. I can't say enough good stuff about them. All I can say is when you get the chance you should really check them out!!!!!!!

5
★★★★★

Silver Armadillo is the most amazing place! They have almost everything you could ever ask for. I found alot of beads and charms that I really loved. I would go in there at least 2x a month and buy stuff. They are very reasonable on their stuff. I can't say enough good stuff about them. All I can say is when you get the chance you should really check them out!!!!!!!

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I love this store. There are so many neat things that you can buy as gifts for loved ones. The jewelry is amazing, and the prices are reasonable, especially since you know if you get a piece of jewelry from there, no one is going to have one like it.

5
★★★★★

I love this store. There are so many neat things that you can buy as gifts for loved ones. The jewelry is amazing, and the prices are reasonable, especially since you know if you get a piece of jewelry from there, no one is going to have one like it.

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1 out of 1 people found this review helpful.

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The Silver Armadillo has a decent stock of tools for beading and leather tooling. The beads are mainly glass, and the selection is limited to one section. You're most likely to find your basic items here, but if you're looking for a tool no one else has, it's a good chance they'll have it.

3
★★★☆☆

The Silver Armadillo has a decent stock of tools for beading and leather tooling. The beads are mainly glass, and the selection is limited to one section. You're most likely to find your basic items here, but if you're looking for a tool no one else has, it's a good chance they'll have it.

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1 out of 1 people found this review helpful.

 

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